Empé Makelaars has been rated with a 9.4 out of a total of 16 reviews
Review platforms
Bronscores
Total score
9.4
16 total reviews
Funda
9.8
11 reviews on Funda
Google
8.4
5 reviews on Google
Industrieweg 39
10
Een hele fijne Makelaar om mee samen te werken. Denkt goed mee en verdiept zich erg goed in de markt.
Meijhorst 3170
10
Topervaring! De makelaar is zeer deskundig, reageert snel en heeft perfect geholpen met alle documentatie. Hij is uitstekend op de hoogte van de markt. Zeer tevreden over de hele gang van zaken!
Tichelaar 32
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9
I consciously chose a smaller broker for the personal approach. He guided me well through the process. So, a good choice made. Well informed about the market! My house was sold within 3 weeks!
T van den Berg
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2
I had engaged Mathieu Paul to prepare a valuation report for my property. He had forgotten to take photos of the attic and asked me if I could do that. Since I had to pay € 800.00 for this report, I thought a discount would be appropriate. He was able to offer a € 20.00 discount. For that amount, I thought it better that he come take the photos himself, and he did so after first threatening to return the assignment. This wasn't an option, I think, because VOF Huurlingsedam was the client, not myself. When he came to take these two photos, he still wanted to know why I couldn’t do it myself, that he always likes to be in good contact with people and always tries not to overdo the valuation. Now? It was an unpleasant experience for me.
Agent's response
Translated by AI
Dear Tom,
I'm sorry you experienced the circumstances as unpleasant. I honestly hesitated whether I should respond and if this was the right medium for it. Not to assert my correctness, because it’s not about being right but about each other's interpretation, but precisely out of respect. Because silence could also convey something that I wouldn’t want: as if I don’t care what you think of it. On the contrary, that is why I would still like to give a brief explanation. You selected me from a list of appraisers, as prescribed by the rules for this type of appraisal. The landowner/developer is the client for the appraisal. I understand that € 800 is a lot of money. At the same time, I would also like to explain, as you know, that you pay half of that and the landowner/developer pays the other half. This too is arranged in the regulations. When I discovered that a photo of the attic was missing, something that happens very occasionally and is usually resolved by the owner or resident who then sends me that little photo via WhatsApp, I contacted you and asked if you could take two photos of the attic. You did not agree with this; it was my job, and in principle you are also right about that. You asked if there would be a discount included. I was surprised because I had never experienced this before and suggested a €20 discount. That didn't meet your wishes, after which you indicated that I should just come by myself for the photo of the attic. Which I did the next day. The tone of our contact at that moment, which I did not experience as pleasant and surprised me, made me suggest giving back the assignment if necessary. Not out of resistance, and not as a pressure tactic but because I genuinely believe in pleasant cooperation without hassle and with trust in each other. During my visit for the forgotten photo, I tried to express things to each other, to understand what the feeling was for you and for me, to clear the air. Apparently that didn’t succeed. What I also mentioned then is that I like to deal with people in a pleasant way and that I carry out my appraisal fairly. By that I mean getting to an honest appraisal without exaggerating. That applies to every assignment and that's what I stand behind in this situation as well. I sincerely regret that you experienced it differently, and I hope that with this explanation from my side I can still clear the air.
Sincerely,
Mathieu Paul
Genechtstraat 12
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10
Excellent service! The real estate agent was always easily accessible and knowledgeable. Thanks to Mathieu's dedication, a quick and smooth sale. Highly recommended! 👍
Plein 1944 30 B
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10
I find Mathieu to be a knowledgeable and friendly real estate agent. He was always quick to respond and handled everything correctly. I am very happy that I chose him as my real estate agent.
Yvonne Doff
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10
I can highly recommend Empé Makelaars. A pleasant person to deal with, good communication and quick responses. He is expert! For every next house we will engage Mathieu Paul. Thanks!
Touwslagersbaan 8
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10
We experienced the contact with the real estate agent as very pleasant. He is knowledgeable, agreeable, thoroughly investigates matters, and gives good advice. All in all, recommended.
Veenhof 1610
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10
There was very good communication. The real estate agent was always available for questions. We are very satisfied with the sale.
Hillekensacker 1526
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10
It was my first experience with this real estate agent, and from start to finish it was a very pleasant collaboration. Expectations and working methods were discussed during the introductory meeting, and these were all carried out as such. It is an agent who takes away your worries and regularly keeps you informed via the app or by phone about viewings, but also when for example a form has been sent for signing. This keeps things moving well! All in all a very pleasant re…
Leuvensbroek 1225
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10
Mathieu builds a personal connection. He gives you confidence by going to bat for you. He is very involved. Everything is arranged down to the last detail. The guidance is there from beginning to end, the communication is excellent. This is the realtor you need for the sale of your house!
Viool 6
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9
Regular contact was maintained. Relevant information and progress regarding the sale of the house was shared with the client immediately, so that we were always aware of the status. In the case of EMPE real estate agents, a WhatsApp chat was created with the client(s) for more direct and also faster communication. This was optional, but in my opinion it felt more personal and customer-friendly. 90 % of the times I called the realtor, I received d…
Ringkade 6
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10
Mathieu is correct, neat and friendly and thinks along with you. He takes the time to explain things well and honors appointments.
Erik de Vos
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10
I can wholeheartedly recommend Empé Makelaars! I experienced the collaboration with Mathieu Paul as very pleasant (reliable, thorough and knowledgeable).
John de Gier
10
Joke van den Hurk
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10
Good and reliable imitator
Employees
Empé Makelaars
These employees will help you with buying or selling a home.
M.W. Paul
NVM Registered Broker & Appraiser
Practical
information
Location, website-impression and opening hours of Empé Makelaars
Opening Hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Closed
Work area
Empé Makelaars
Empé Makelaars is active in the following areas of work:
