Fryslân Homes

Storage units must be created online; this is being addressed too late. You're then left with a heavily pregnant woman and a blocked toilet. They know how to sell everything well, but they can’t take action.

The people who work there are not skilled at all and unprofessional. They are only out to get money from your pockets because they charge money for everything, and if you have a defect notification that you would normally say is for the Landlord, they charge it to the Tenant. They are nice and accommodating until you sign the contract, then they can no longer do anything for you and are unreachable. BE WARNED! DO NOT GO INTO BUSINESS WITH THESE PEOPLE!

Fryslan Homes requests a lot of personal data such as copies of ID cards, payslips, bank statements and employer declarations to be eligible for a home. After the ultimately successful registration, I received an email stating that I had been deregistered due to not providing all necessary information. This was incorrect. Attempted to make telephone contact, which only succeeded after a few days. I was told that the property was being withdrawn from rental.

Update following the response from Fryslan Homes: These 2 situations would, as described, benefit Fryslan Homes and partially refute my review. Unfortunately, this does not reflect the reality of the situations that occurred, and a deliberately distorted picture is being presented. This review also concerns more than 2 short-lived situations but about a multitude of interactions over a period of 2 years. Although I will not go into specific details from our file, as these do not belong on this platform, I do want to emphasize that the manner of responding, in my opinion, is unprofessional. This response unfortunately confirms what I already described: Fryslan Homes seems to have difficulty acknowledging mistakes and does not shy away from protecting itself, even if it means exceeding the boundaries of AVG legislation. It would have suited Fryslan Homes if they had acknowledged that their actions detracted from our living enjoyment. Finally, the response again illustrates the authoritarian attitude of Fryslan Homes. As soon as they are challenged, they seem willing to do anything to protect their reputation. Original review: Our experience as tenants with Fryslan Homes over a period of two years was a story of mainly negatives. On one hand, the processes of registration, key handover, final inspection and the eventual payout were strikingly efficient. However, these positive notes stood in sharp contrast to our daily experiences, which were predominantly negative. The interaction with Fryslan Homes was often challenging, marked by unreachability and an impersonal, authoritarian approach. It seemed as if the focus was mainly on serving its own interests, with minimal attention to the needs and well-being of us as tenants. This attitude created a significant gap, reinforced by what appeared to be professional tunnel vision within a large part of the organization. Conversations were approached with a predetermined negativity and a lack of flexibility, indicating a serious lack of empathy and customer focus. The need to contact the owner directly, a step we ultimately took, highlighted Fryslan Homes' failure to fulfill its fundamental role: facilitating a positive living and rental experience. All this highlights for me an important issue: the relationship between tenant and landlord is delicate. While a tenant (legally) stands firmly on his feet, there is inherently a degree of dependence that requires respect and transparency. Our experience shows that Fryslan Homes fell short in this regard, which had a negative impact on our living enjoyment, despite a beautiful location and home.

FRYSLAN HOMES From the very beginning, there was a particularly pleasant contact with Marco and Monique. Pro-active, friendly, flexible, collaborative and professional! First rental, then sale. It took some time and I have put Marco in front of significant challenges (unwittingly), all of which he accepted and brought to a good end. In short: a special house, special history, special circumstances and an equally special real estate agent, without whom it would not have been possible. WELL DONE, Marco!! Cheers, Theo

Anne marie Hey, your son can terminate his rental agreement without costs. I had rented out my apartment for at least 1 year, but the tenants left after 7.5 months. When I asked Fryslan Homes whether the contract should then be complied with, they coldly stated that a tenant may always terminate earlier without compensation. So a rental contract with Fryslan Homes is nothing much. Your son should request reimbursement of costs, possibly through the sub-district court. Good luck. Very bad experience with Fryslan Homes as a rental agency; a clause in a rental agreement is not honored, and when you call about it, they promise in a phone conversation recorded by me to call back the next day – which they didn’t do; I received notification that they would immediately stop all mediation and want all mail from now on in writing. The reason was the recorded phone conversation which I should immediately destroy and the reason that I complained too much - I received complaints about tenants and passed them on, or tenants knocked at my door for various matters and I passed that on; that’s what I ultimately paid Fryslan Homes for. They refuse to accept a registered letter from me. Reimbursing money for services not provided – final inspection and one month without mediation – no way. It's just that my private circumstances are so difficult, otherwise I would have taken them to court immediately. Don’t do business with them; as long as you say yes and amen it is fine but if more needs to happen then you really put the cat in the curtains. Another warning: Fryslan Homes is, as far as I can tell, not affiliated with a trade association so you cannot appeal to an arbitration committee. They apparently don’t dare to do that. This leaves only recourse to the court.

Terrible company

Reachability and communication are important points of attention. There is no response to emails, nor to return call requests. My son, a student, who had to prematurely terminate his internship, has paid 1027,95 to be allowed to terminate his rental agreement earlier. In return for this, he expects Fryslan Homes to look for a new tenant, so that he does not have to serve out the entire duration of his rental agreement. Unfortunately, his apartment in Ternaard is still not listed in the rental stock and there has been no further action. “Fryslan homes gives more”…..is stated on their website….more, to line their own pockets. And yes, we feel it deep down…...severe abdominal pain even, because my son has to borrow extra money and struggle to pay the rent. Very unfortunate and hopefully Fryslan Homes will adjust its services with all available resources.

Professional and reliable. My daughter and I rented the house. The first conversation went well and after a week we received the keys. Telephone and email communication always goes well. I recommend Fryslan Home.

Even if you wanted to, renting a home through Fryslan Homes will not work. I have already responded multiple times to a property from Fryslan Homes and so far, each time I’ve received an email after about a week saying they haven't received all the data. This while it was definitely uploaded and received. Even after uploading, I still receive the same email two weeks later. When I tried to contact Fryslan Homes by phone (I wanted to know what they were doing with my data since they seem to be losing it), it wasn’t possible to speak to an employee from the automated message. This eventually worked via email. She indicated that communication had been sent stating that pets were not allowed in the property, including a date. I never received this email and would have really liked to find this information in the advertisement. This would have saved me the trouble of uploading endless amounts of documents. Perhaps the email was sent to another interested party to whom they linked my data. I see Fryslan Homes’ response as ‘the properties are going like hotcakes,’ but even after 3 months, I can still respond to the same properties, so that also turns out not to be entirely true.

Where do I begin... We were looking for a detached house with plenty of space and peace. We found a beautiful property on Funda that fell within our budget. Responding via Funda wasn't possible, so you have to call. Unfortunately, that turned out to be a challenge; Fryslan Homes is difficult to reach. Making an appointment was also tricky because it was quite a drive. Why would you take on a job that’s far outside your 'reach'. Well, once we finally made an appointment, we arrived at the property - a beautiful 90s house with a driveway for 3 cars. Unfortunately, we couldn't park on the driveway because the realtor had parked his excessively large Jeep so that no car could be placed in front or behind it. 'Okay, then we have to park the car along the very narrow street.' Once inside, the realtor quickly let us look around independently because he absolutely needed to sit on a chair to play with his phone. Totally uninterested in his potential clients. We had asked about the condition of the house and whether any leaks were known. The realtor assured us that the property was in excellent condition and that there were no signs of leaks. Despite the negative signals, we still decided to make an offer on the property. Eventually reached an agreement. During the transfer, we were of course excited to receive our first home. During the final inspection, we walked through the house and noticed that the boiler was set to service mode. 'Just needs topping up,' I thought. Unfortunately, it turned out that the boiler was broken. When we reported the problem to the realtor (on the same day as handover), we received a message saying that the file had already been closed. Oh great, let a service technician come... damage 350 euros. A few days later, it started raining and rainwater began to seep down through the spotlights in the bay window. When we tried again to get an explanation from the realtor, he stated that he was not aware of this because the seller had filled out forms stating that the house was in excellent condition. Remarkable, as the realtor and the seller were friends with each other. Now you can naturally find fault with the fact that we didn't have a structural inspection carried out, but the realtor has an information duty. The realtor and the seller knew very well what they were selling, but decided not to be honest about it. The realtor in question, Marco van Leeuwen, did not intend to be honest about his dealings. So be warned and don’t fall for his nice stories. He is unreliable and lies to line his own pockets. Now Marco de Leeuw will probably give a clever response to this story, but never forget: a warned person counts for 2! So be wise and do not do business with this unreliable realtor. Unless of course you are out to sell a bad house, he can do that best. In these times Marco will sell his little houses, but one day the tides will turn and Fryslân Homes will have to rely on reviews on the internet. I hope everyone learns something from our story…

No response to emails, and no contact despite being called multiple times. Poor service and the website is not well organized.

Unfortunately, my experience with this rental agency has been particularly disappointing. Firstly, their accessibility was a major problem. It often took days before we received any response, if we received one at all. Furthermore, the website was a nightmare to work with. Uploading documents was a time-consuming and frustrating task because it didn't work, and when we reported the problems, they insisted that everything was working properly. The fact that both my partner and I experienced the same issues made it clear that something was fundamentally wrong. We even sent several screenshots via email, but they continued to insist that it worked fine. Also, we were not allowed to send our documents via email because the website “just works”. You feel completely misunderstood and against the wall. Especially since urgent housing was needed. The lowest point of our experience was the rude treatment by the woman who served as our first point of contact. Her attitude was far from professional and she seemed completely uninterested in solving our problems. All of this caused us an unnecessary amount of stress and frustration that made us stop working with this company. Overall, I would strongly advise against this rental agency to anyone looking for a smooth and stress-free rental experience. Their lack of accessibility, technical issues, and lack of customer service make it an absolutely poor choice.

only for 0900 1700 people .client doesn't know which chances they have missed here you as a customer are only an algorithm.

In the Middle of nowhere, but still a nice hotel with a lovely bed to rest. Otherwise, very little happens here.

Wolves in sheep's clothing. Fryslan Homes. seems like a broker, but it isn't. The employees don’t keep appointments. Don’t call back. And be careful during the handover. They give compliments that it was handed over neatly. Only a small damage that needs to be repaired by a professional. So the deposit remains behind. Of course, it takes some time before the professional is available. Regular contact. And suddenly there's an email, because they don’t respond by phone, the deadline has passed. Why. Where does it say what the deadline is. And the deposit is gone. . I want to warn you about these wolves in sheep's clothing

Professional, honest and decisive. We rented a fantastic house from them. Nice people, extremely fast response time and simply a professional company. They have skilled tradespeople available for repairs who also come quickly. We were pleasantly surprised by this as well. They listen carefully and no effort is too much. If it should be necessary, they are the first ones I will contact again.

Never experienced such a thoughtful and humane real estate agent before. They look at the personal situation and act accordingly. All praise. I highly recommend this realtor!

We had very bad experiences with Marco from Fryslân Homes and with the real estate agency. Incompetent, rude and xenophobic. One-sided advocacy and abuse. I would not recommend anyone to work with this office. Totally unreliable and dishonest statements. Only legal action can help in enforcing rights with this person and organization.

Also, M de Leeuw is involved in mediation between landlord and tenant. Unfortunately, De Leeuw then sides with the paying party. Handling regarding leaks is a drama and unwanted entry to the property is apparently also not a problem. They are unreachable and you get no response anywhere. I strongly advise against renting via this company.

Information sent, a response once a week. They say you are the number 1 candidate and need to send something else. You ask if they want to make phone contact. You never get a reaction back from them because they are afraid to call! If you call yourself 30 times, all 4 lines are unreachable. You then receive an email 1.5 weeks later saying the house has been rented. Never had such bad communication!! Don't understand why everyone gives 8/9/10.

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When searching and finding an apartment in Heerenveen, we were very well assisted by the people of Fryslan Homes. Communication between us was very pleasant. The viewing of the flat was well organized and we received a lot of explanation from a very friendly lady and gentleman. The financial matters also went smoothly right away. We can always contact them with questions. A very pleasant experience, therefore.

Good people who know what they're talking about

bad experience with them, they had my property for sale for 1 year, had 5 viewings, provided incorrect information to the potential buyer, a promise was not kept. No penalty upon departure?? I received a fine of €999.00 when leaving for another real estate agent (who managed to sell my property within 2 months). When I raised this with them, the conditions were quickly adjusted, but I couldn't escape it, so they ripped me off. And they are not a partner of funda as stated on their website. Then you would receive statistics every Monday about how often your property was visited in the past week, which is not the case with them. With Fryslan Homes your property is always at the bottom of the so-called funda, there are red letters next to EXTERN, this means that you have to log in on their site. Specialized in the quick sale of your property? Not for me, and that's not the reason for this writing, I just want to share my experience with Fryslan Homes. Meanwhile, this above writing is a year old and I am reading the response from the real estate agent (January 2, 2019), well, now the house gets the blame, don’t make me laugh, yes, there were gas heaters, but otherwise it was in very good condition. (and you also thought so, proof available from me) Be honest, you failed. It's not that I want to drag you through the mud, (which I also did NOT do for the real estate agent on your behalf), it’s just my experience. You became a partner of funda after my notification. The fact that I rejected 2 offers was because you advised me against it. You thought it was too little and wanted to get more out of it, don't you remember??? Yes sir, the real estate agent...the truth is hard. And again, the new real estate agent sold the property within 2 months. So don’t lie, Mr. Real Estate Agent. But when I read more negative stories about Fryslan Homes, it’s never their fault, at least that's what you write in your response. Strange. Liars. No Marco de Leeuw for me anymore.

Professional club, satisfied with their work!

Very satisfied with the professional guidance and execution of the sale of our house, where necessary all time and effort was taken to guide both us and the buyer through the process.

What an unbelievably bad real estate agent!! Had a leaky roof after purchasing a property through this agency. Contacted them but they didn't want to know anything about it. Felt completely unheard. Was treated like a liar. Truly scandalous. So definitely don't do business with them.

Good fast friendly and skilled

Through the rental offer on Pararius, I came into contact with Fryslan Homes. A very knowledgeable agent with an excellent view of things. Very satisfied with the easy communication, the possibilities and being kept informed about the progress. A great agent, many thanks for that. Regards J. Verweij

For both the purchase and rental of our home, Fryslan Homes guided us extremely professionally. Good knowledge of the housing market and a pleasant way of communicating.

I found an apartment with Fryslan Homes. They were very friendly. Everything went very smoothly.

Good and unique sales strategy tailored to each situation. Easy to work with and clear agreements that are honored.

Very accurate and customer-friendly. And clear communication of costs.

Fast and professional. For other questions as well, they took all the time and tried to assist us. With a good feeling, we embarked on a new adventure and left our old house behind for us, our neighborhood, and of course the new residents in a pleasant way. Enorm thanks for the good guidance.

Gerard understands the business, although the house wasn't sold quickly, he didn't give up and we were able to receive a respectable price, everything was properly arranged in negotiation and legally. What also appealed to us very much was the presentation of the photos; a stylist came to provide advice for the best possible presentation before the photos were taken. The accessibility was also very good, whether it was weekend or evening. A small point for improvement is to rank higher on Funda. But all in all, the five stars are well deserved!

Renting out our house was exciting but Fyslan Homes found the right match... Compliments. Safe and carefree feeling...

Not a clear site

Great, fast processing and good accessibility. Recommended then!

Extremely satisfied with the property, the rental process and Fryslân Homes. Professional team, meticulous and pleasant communication.

Good choice holiday homes

Selling an investment property? These men know what they're doing, very quick sale and clear communication. We may see each other again.

A realtor who knows how to sell a house! After being a client with another realtor for a year, switched to Fryslân Homes. The house sold within six months. Had a pleasant collaboration!. Highly recommended.

We are very satisfied with Fryslan Homes. We arranged the sale of our house and the purchase of our house through Fryslan Homes. This went excellently. We also found the communication to be very pleasant. We will definitely recommend Fryslan Homes!

I am very grateful for the thorough, responsive, honest and friendly support from Fryslan Homes in renting a house this year. As new immigrants to the Netherlands, we noticed that many other rental companies were reluctant to work with us, but Marco took extra time to assess our file on short notice and help ensure that this was the right choice for us. I would recommend Fryslan Homes every day!

During our trip, we rented out our house through Fryslân Homes. We honestly had doubts beforehand, but Fryslân Homes gave us the confidence and truly delivered on everything.

We rented a house through Fryslan Homes. Very professional and relaxed company. Communication: fast and clear. And now we are living comfortably!

Clear communication, clear agreements and a pleasant business collaboration.

Our house was sold within 3 weeks, great! Processing went quickly and the contact was very pleasant.

Extremely customer-friendly and professional. Following advice from the stylist, beautiful photos were taken of the property in Leeuwarden and the property was sold within a day at the asking price :-) Great class!

Very open, spontaneous and skilled guidance. No hype or empty promises. Highly recommended

Great guys. Our house was sold within two weeks. I will always recommend them.

Very satisfied with this realtor. We had our house for sale with another realtor first, for more than a year. With Fryslân Homes, the house was sold within a few months. Paperwork all neatly arranged, so I definitely recommend Fryslân Homes!

Excellent and friendly assistance with the rental of our house in Lelystad!!

Excellent team, good open communication, knowledge of the market and paperwork all in order

Very good address for rental brokerage. Accurate and friendly staff.

Several times rented out my apartment through them to full satisfaction and when selling, the right buyer was found within a short time. Clear and very correct from beginning to end.

As most mentioned reviews, indeed a very bad real estate agency... Service 0 percent... Trying to fill their own pockets 100 percent... I would rather sell my house with debt than their ..

Very bad experience with these real estate agents. They were unable to rent out our house for the rental price they had determined. We switched to another real estate agent who rented the house within a week. Afterwards, they tried to send fines to ‘earn’ money anyway. Frank and unpleasant communication, both towards our landlords and towards us!

We had a very bad experience. A judge even had to intervene to get us our due. They say they support you from start to key handover, but ultimately only connect buyer and seller and then claim it's in the agreement. Between the verbal agreement and the purchase contract was 6 months. Then another 2 months before it was submitted to the notary n.b. brought about by myself. Making a higher counteroffer to the buyer without consultation with the seller and then appropriating half of that amount excluding VAT. And that's not all. We wish we had never gone into business with them.

You need these men if you want to sell your house quickly and professionally! A different approach than the 'regular' real estate agency and that is a breath of fresh air, even as a seller. The apartment I offered for sale in Heerenveen was sold within 4 weeks and the preparations for the transfer were also handled smoothly. If I ever want to sell a house in NL again, I will definitely work with them again, even outside Friesland!