Het Makelaarshuys - NVM Excellent kantoor!

Update after the reaction below: your office was indeed called!! A colleague was supposed to pass this on and didn't do so. We explained this immediately to you as well. Strange situation with this real estate agent. If you don't cancel the appointment for a viewing within 24 hours, you must pay a fine. Sounds quite logical, however.. what do you do if you make the appointment one day in advance and a few hours later you hear that you have been given another house?! Cancelled immediately, but it wasn't possible within the 24 hours. Apparently, this real estate agent wants to push through with a viewing at all costs, even if they already know you are not going to buy this house. Apparently we should have wasted our time and the real estate agent’s time to avoid a fine. Not very customer-friendly!

Very good experience with T Makelaarshuys. Irene is a spontaneous professional!

This concerns Makelaarshuis Tiel. I am very satisfied with the assistance I received when selling my house in Tiel. The team is professional, involved and very friendly. A real recommendation.

Top broker! I am extremely satisfied with the service I received from Irene Keij. Not only is she incredibly professional and expert, but she also has a great work ethic and acts quickly and effectively. What I also really appreciate is the personal approach she takes, which made the whole process pleasant and stress-free. In addition, it cannot be denied that she has a lot of talent and passion for her profession. It is clear that Irene Keij takes her job very seriously and always strives for the best result for the client. In short, I would recommend 'het Makelaarshuys' to everyone looking for a reliable and competent broker. Dennis

UPDATE 29-3-2024 Dear Irene, Thank you for your reply. Of course, I expected such an answer from you, denying everything as you have done before. Perhaps it wasn't entirely clear to you, but this is not about you. But about alerting future customers to your unfair business practices. Your claim about purchase brokerage is also not based on truth. It was clearly stated that the region where I wanted to buy a house was too far for mediation. That’s why I hired a purchasing agent elsewhere! It's the way of working and communication with both clients and your employees, which you notably publicly accused in another review. This again shows your unprofessional attitude. Honesty takes time, Irene. ———————————————————————————— A year ago, I contacted Makelaarshuys for the sale of my property. After signing the service agreement, I contacted the broker (my first point of contact), indicating that I was abandoning the sale due to circumstances. This was a few days after signing. To ensure this was properly conveyed, I also informed Irene (owner). She told me with full understanding that she would stop everything and withdraw the assignment, and I could contact her again in the future when I needed help selling. Unfortunately (my lesson!) this wasn't done via email, so they sent an invoice of €1000,- more than half a year LATER for withdrawing the assignment. NOTE: there was no surveyor nor photographer involved. IN SHORT; nothing was executed. Reminded her several times via WhatsApp and phone about our conversation from half a year ago, but this lady kept giving politically correct answers that dodged my question. Please take the bad reviews and accusations you read here seriously! Yes, money needs to come into a company, but this is not a way of doing business to treat your customers inhumanely, not keep your word, and deny everything! The broker (my contact person) no longer works at Makelaarshuys either, but still remembered our agreement very well! I have now paid the amount of €1000,-. Money is energy that you are supposed to earn, fairly. And you haven't earned this amount. So it won’t stay in your possession for long. I believe in honesty and hope that people who read this will think very carefully about whether they even want to do business with them. There are plenty of brokers on the market, get well informed and read reviews carefully and don't stop at the first 3! I have bought and sold several properties before and have never had such an experience with any broker!

Good knowledge of the market and beyond that very important, not only focused on model-based reports which do not give the complete truth. The office has ambition and courage believes in possibilities!

Had a very pleasant experience with this realtor. All equally knowledgeable and also had very nice guidance! We can certainly recommend this realtor!

House sold quickly as indicated, at the predicted price

Excellent and expertly finished. I can definitely recommend this realtor to anyone planning to buy or sell a house.

easily accessible for all questions and quick response. Thinks with you and gives trust from the first day

We have successfully found our first home with the help of Angelique and Irene. Throughout the entire search and purchase process, we were kindly and professionally assisted by them. Even when questions or feedback were raised, they were taken seriously and addressed quickly. All in all, thanks to the top performers at Het Makelaarshuys!

There was good communication. If you had any questions, you could always contact them. They always wanted to get the best out of it. They are clear and honest. Really recommended.

Very nice realtor. They do what they say, work diligently and understand the business. They sold my house and kept me informed of all developments. A good feeling from the first moment with this agency. They are easily accessible for questions, both by phone and via WhatsApp, and you receive a quick response. I recommend them!

Makelaarshuys is a disappointment from beginning to end. The communication is slow and unclear, and the service leaves much to be desired. Appointments are not kept, and when you finally get hold of someone, you get vague answers. Absolutely not recommended if you are looking for a reliable real estate agent.

Very friendly and ready to help when you don't know what to do anymore. Thank you very much for your efforts and the help, top quality😍…

Great office with enthusiastic brokers!

Nice contact, good price sold. Information during the sale was excellent. Handling was also good. All in all, I would sell my house through Makerlaars Huys as well. Not yet though. 😉

Unfortunately, not such a good experience with this realtor. Due to several things that went wrong and I had to speak with Irene as a result, I didn't feel taken seriously. If you are going to have a work consultation with staff after the transfer to look at where things went wrong, I don't think that's a good approach. In my opinion, the first priority, which is what I would do as a company, is trying to still give the customer a good feeling. But that isn’t at the top of Irene's list. If the transport date has already passed and you want to have the work consultation with your staff only a week later

Contact was good. Via email. And definitely with WhatsApp, which I liked. I could always ask my questions. Sale excellent. Very satisfied with the sale price. More than expected

Irene helped us buy a house in Twente. She was friendly, acted quickly, and sent an extensive report. In this housing market, a good real estate agent is worth a lot, thank you!

The contact went excellently. There was always a quick response to questions, both by phone and email. We always had the impression that our interest was also their interest and that feels very pleasant. We have been in contact with several employees and we had similar experiences with all of them. Positive indeed!

We've had contact before regarding the possible sale of our house. That didn’t go through at the time, but we did have a very good impression of Irene and her colleagues. Now we quickly needed some information about the potential purchase of a house. Irene was immediately available with good advice and a purchase report, allowing us to make a good offer right away, what a great woman!!

Hello Irene. You have helped us very well. The contact is going very well. You now have both houses for sale. Makelaarshuys is recommended. 👍 …

I received excellent help in finding a home, the contact was great, employees were friendly and very helpful, top service!!!

Very nice contact with Irene. She knows what she's talking about. It was a long journey before we found our home, but we could always ask Irene for advice. Thanks for everything! Marc and Claudia

Good knowledge of the local market and associated property prices and advice on that subject when purchasing. Real estate agent generally well accessible, back office less so.

Our first house purchased from Irene, a really nice lady! Everything went smoothly and well, we were so happy with her that we decided to sell our house half a year ago through her and also bought our second house through her. This time Angelique helped us too, truly a super lady!! I can only say that it's a top team. I have recommended Het Makelaarshuys to several acquaintances and everyone is very pleased with them. Keep up the good work Team Het Makelaarshuys !! We are super happy with you!!!

I am extremely satisfied with my experience with Het Makelaarshuys and can wholeheartedly recommend them to anyone looking for a reliable and expert real estate agent. The team has extensive knowledge of the market, which became clear immediately during our first conversation. They directly understood our wishes and needs, and were able to perfectly advise us on the correct pricing and strategy. Thanks to their market insight, we got the maximum out of our sale. What I really appreciate about the team at Het Makelaarshuys is the personal attention we received. They were always ready for us and took the time to answer our questions. Transparency is a priority for this team. From the beginning, they were clear about the steps in the process, the costs and possible challenges. By providing regular updates, we knew exactly what was going on, which reassured us immensely. Whether it was arranging viewings, negotiating the price or handling legal matters, Het Makelaarshuys guided us excellently at all times. They gave valuable advice that helped us make a well-considered decision. The team radiated genuine passion and commitment. You notice that they have a heart for their profession and truly want the best for their clients. This made the collaboration particularly valuable. All in all, they exceeded our expectations in every respect. Het Makelaarshuys has made the process of buying and selling smooth, transparent and stress-free. Thanks to their professionalism and commitment, we were able to take the step with a good feeling. We therefore recommend them to everyone looking for a real estate agent with knowledge, integrity and attention to the customer. Thank you!

Excellent contact, always reachable for questions, clear communication. Good help throughout the entire process.

Went perfectly. Decisive and direct. No fuss, just getting on with it. Clear in communication. She is there for you and does her utmost.

Very good realtor, honest and clear advice. Always thinking along and reachable. Works very hard for her clients! Definitely recommended for people in the Arnhem region.

Very fine and direct communication and clear advice. This realtor has knowledge of the subject matter and is willing to go the extra mile for you. I would definitely recommend this realtor and without a doubt choose them again in the future.

Fast sale of property, viewers and buyers were very satisfied with the way of selling. Enthusiasm about the property was very high and felt very pleasant and resulted in actively and enthusiastically promoting the property. Nice! Professionalism and communication can be improved - too late informed about certain matters (real estate agent's vacation, purchase agreement) explanation of choices and more depth in the steps of the sales process was desired by us. Overall, a neat score!

Great help with the purchase of our house in Tiel. Irene and colleagues are always ready to assist you, both by phone, email, and in the group app, always providing immediate assistance and answers! Very nice, I highly recommend Makelaarshuys.

My experience was good after the owner got involved. She is very professional and keeps all appointments. Definitely recommended for buying or selling something.

Contact was very good and excellent, I benefited greatly from it for both the purchase of a house and the sale of the house.

Fast sale of property, viewers and buyers were very satisfied with the way of selling. Enthusiasm about the property was very high, felt very pleasant and resulted in active and enthusiastic promotion of the property. Free advice on purchasing a property is also a real plus point. Nice! Professionalism and communication can be improved - not informed in time about certain things (real estate agent's vacation, purchase agreement) explanation of choices and more depth in step…

Recently, I sold my home with the help of Makelaarshuys, and I am extremely satisfied with their services. From the very first contact moment, their professionalism and expertise shone through. The real estate agents were exceptionally friendly, knowledgeable, and always willing to answer my questions. They offered valuable advice and guided me step by step through the entire sales process, which gave me a lot of peace of mind. What particularly impressed me was their personal approach and commitment to achieving the best result for me. Thanks to their effective marketing strategy and broad network, my house sold quickly for a price that exceeded my expectations. I am grateful for the excellent service of Makelaarshuys and would recommend them without hesitation to anyone who wants to sell their home.

To have been misinformed by this broker has cost me a lot of money after the purchase. If you try to contact them about this, the communication process is, to put it mildly, difficult. They do not return emails or calls and seem completely uninterested in the consequences I am dealing with. I know that I am not the only one who has been misinformed, with very unpleasant consequences for another buyer as well. Therefore, I definitely do not recommend this broker.

Last December, we sold our house with Irene; you can always call her and she is always ready to help! Irene and her team are friendly and positive. They sold our house in a very enthusiastic and humorous way. It remains enjoyable to see how they praised our house, almost fainting in the process. Overall, we had a very positive experience with t' makelaarhuys.

The team at makelaarshuys is very involved and good at communication. Shortly after the introduction, the property was already online and shortly thereafter it was sold again. We are very happy with the service provided by Irene and her team.

They are asking for money for services that aren't even provided! Do not enter into a contract with Het Makelaarshuys, absolutely no added value!

What a great team, Irene and Dashley, and all the people at the office of Makelaarshuys. Within a week our house was on Funda with beautiful photos. The contact was amazing and very quick responses to questions. They are involved, friendly, and above all very competent. We had a really good experience and highly recommend this team.

A very nice office to work with! Short lines of communication with the employees and they think along well with you! Recommended!

Top realtor, helped us excellently with buying our house. Very helpful and clear. Absolutely recommended!

We had a very good experience, customer-friendly, helpful, immediately available for questions, friendly staff, short summary: highly recommended

Poor communication. When questions arise, they don't know the answer, are not allowed to provide one, or there is no response at all. Furthermore, many coincidences occurred during the sales and purchase process, creating the feeling that fair business practices are not being followed here. I also don't get the impression that the salesperson determined the award as described further on but you do. Not recommended! Response to your message. It’s remarkable that there is now a quick response, but let’s put that aside. I completely understand that you may not provide price information to potential buyers in advance. Whether this actually happens is unknown to me. Again, I fully stand behind what is written above. This review is based on the facts and experiences we have had with your company.

It's really great to have the personal contact and collaborative thinking of all colleagues within the office. One quick handling and communication were truly highlights.

What a great team! and a very pleasant collaboration.

Very fine and clear contact with Irene. We are kept well informed and if we have questions, they are answered quickly.

Irene Keij is truly excellent in real estate brokerage. Her expertise and dedication partly ensured a quick sale of our house. Credits certainly also go to the entire team of Makelaarshuys, no request was too much. I can recommend Irene Keij as a selling agent but definitely also as a buyer's agent. For example, she helped a good friend of mine with the purchase of his house. MvG DvD

Recently I sold my home with the help of Makelaarshuys, and I am extremely satisfied with their service. From the first contact moment, their professionalism and expertise shone through. The real estate agents were very friendly, expert, and always willing to answer my questions. They offered valuable advice and guided me step by step through the entire sales process, which gave me a lot of peace of mind. What particularly impressed me was their personal approach and commitment to he...

I have dealt with several real estate agents in the past. But this agent was one of the better ones. I am particularly happy that I had this sales broker. The preparation for sale went well, the service and advice were excellent. And also the communication with the agent was excellent. She was approachable and responsive.

The service from Makelaarshuys was good. Everything that needed to be done was done and we were always spoken to politely. The only thing that was a shame was that the communication wasn't always timely, especially because we weren’t familiar with selling a house. As soon as we asked questions, we received polite answers. We would have preferred to have had more information beforehand about how everything works step by step, without having to chase after it.

An enthusiastic and driven team who are fully committed to the seller! They work with professional photographers, and the sales text is far from standard, which makes the property stand out on funda. The property was in principle sold quickly. They are always accessible for questions, both via the app and by phone, and you are therefore kept well informed. In addition, everything is quickly visible through the digital move environment. We are happy that we t…

Irene is a realtor with lots of energy and empathy. Our sales process was extremely difficult and laborious, but Irene remained persistent. Her after-sales service is still valuable to us.

Irene proactively advocated for our interests and firmly pushed back against the sales broker who became quite unpleasant at one point. It was very nice to have an experienced broker there, who can provide clear guidance in this complex process.

Preliminary discussion (quote) well prepared and clearly organized documentation. The story checked out and, importantly, there was a connection with the person. The MyHome file is being updated properly and questions are answered quickly. Also, care and presentation guidance are more than sufficient.

The contact went very smoothly, always answering questions or readily offering good advice. Thank you very much!!!

Top realtor! Friendly, enthusiastic, knowledgeable and helpful. I will recommend this realtor to everyone!

Contact with the real estate agent was difficult. Often there was no response or only after days (partially). Difficult to make appointments. Contracts that were not in order, which meant I had to do a lot of copying myself. Poor agreements with the buyers. And about 5, 6 more complaints, which were reported concretely, but reacted to with the statement that the real estate agent did not agree with my complaints (without further motivating or arguing this) and also…

First introduction to the real estate agency was that they already offered complete documentation during the initial meeting. Property sold within approximately 2 weeks, subject to conditions, at a very reasonable offer. Definitively sold on 16-1. Very pleasant collaboration with Dashley van Wijk of the real estate agency.

The contact was great! We have a group chat and always someone available to assist us! So our questions were never left unanswered for long. Also, the price-quality ratio is very good. Sharp rates, especially when you look at other local brokers.

Probably I'm of the 'old school' if I say that I would have preferred a bit more physical contact?

Good. Fast service, kept informed and relatively quickly sold. Otherwise no comments or remarks.

Great help with the sale of the apartment by all employees. Contact was always very pleasant, enjoyable and expert.

I am very satisfied with how everything went. I had no expectations at all, but I really enjoyed it. The real estate agent informed me well and all communication flowed mainly smoothly via WhatsApp. I didn't think my father’s fixer-upper would still attract buyers. Very happy that it worked out, thanks to the real estate agent.

Contacts and communication with the broker excellent, quick response and optimal feedback.

Very good. Everything worked very good. The help was very useful. We worked very good together. They helped me with the bidding. The first bidding was also successfully.

Very good contact, knowledge of the subject matter, approachable, quickly available for questions, accurate handling.

Through a modern approach, there's pleasant communication and you receive quick responses to all questions. My apartment was sold within no time and for a good price!

Describe your experience with makelaarshuys, it says. Our experience is, clear, correct communication! Do you understand something not (we retirees and digitally illiterate!)…

Ms. Keij, Very annoying to receive a phone call from your employee on Friday afternoon just before the weekend. We took you very seriously when you on Thursday 08-06-2023…

Skilled and friendly Good service. Top performers

Bad experience with this realtor. They provide information that is incorrect and then lie about it. When you make an offer on a house, they don't even bother to properly inform you by phone that the bid has been rejected. Very impersonal and doesn't feel trustworthy at all.

Pleasant communication: friendly, transparent, accessible and easy to reach.

Great experience with Het Makelaarshuys, easy, always kept informed of the entire process, Arman was always willing to help with anything I asked him. would highly recommend at any time.

Contact was extremely correct. Responded very quickly to questions via the created WhatsApp group, which was also very handy. Was open to our ideas and brought good ideas himself. In short, a pleasant collaboration with this real estate agent. The sale went quickly and proceeded smoothly.

A young and fresh team, ready to help you. Of course, some small mistakes were made (we are all human), but they were also quickly resolved.

Arman was our contact person from Makelaarshuys during the sale of the house. Fine and good realistic advice. Quick, good communication and consultation. Definitely recommended realtor.

The team is very helpful and willing to go the extra mile. We definitely recommend Het Makelaarshuys.

Super-enthusiastic employees, beautiful reporting during the introductory meeting, sales period forecast was exactly right! Helpful, flexible, informal where possible, formal and neat when...

Het Makelaarshuys fantastically helped us with the sale of our father's house. Arman guided us excellently and we found a buyer quickly thanks to his expert advice on the asking price. We wholeheartedly recommend Het Makelaarshuys.

Het Makelaarshuys offers us the buyer's brokerage service for the purchase of our first house in the Netherlands. For us, it is very pleasant to work with them. Because they take into account our expectations and follow subjects without that we…

Makelaarshuys provided excellent assistance with the sale of my house. The communication through a shared group app is easy and pleasant. Of course, I could always just call them as well!

Professional guidance from the brokerage team of Huys. The broker was positively active and had good advice regarding a few issues concerning purchase. Accessibility was good and quick response to questions.

I engaged Het Makkelaarshuys as a buyer's agent for the purchase of my first own home (Arnhem). Due to the difficult housing market, I had a lot of trouble for several months (everything was too expensive and my offer was not…

You also don't buy or sell..however you can go there for information. Top.

Good contact and you can always come to them with questions. Very well helped.

Since February 2022, I have been in contact with Het Makelaarshuys. Initially, she was cooperative but after the mistake they made, they no longer cooperate and completely reverse their behavior. They act unprofessionally and do not accept…

Contact with Makelaarshuys was great. They took good account of our wishes for the sale of our house. Even despite this time, we sold our house in a super fast and pleasant way. The marketing they…

In April, we were looking for a buyer's and seller's agent and registered on a site where agents from our region could contact us. Less than 30 minutes after registering, I was called by Het Makelaarshuys to ask…

From the first contact, a good feeling and that turned out to be true. Short lines of communication and quick answers to questions. It's also nice that after each viewing, a short report is written so you are kept informed of the progress. …

Makelaarshuys really helped us with the purchase of our new house in Arnhem North. Very expert and helpful team that fully assisted us during the search and purchase of our new home. Highly recommended!

In December, we were looking for a real estate agent to sell our house .... received a response from Irene within half an hour and made an appointment. We immediately clicked with her, and Irene set everything in motion: drone recording, photographer, etc., within 3 days…

The real estate agency helped us with the sale of our old house and the purchase of the new home. Irene knows what she's talking about and is always there for you.

To get to know Irene as the selling real estate agent of our new home. From viewing to transfer, Irene has been extremely pleasant in communication and demeanor. For everyone looking for a real estate agent who actually takes the time to explain things, I can only recommend Irene.

The employees really take the time to help you personally and come up with valuable tips. Very helpful, fast and very accessible.