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Very bad service. Maintenance just doesn't help with my leak that has been going on for half a year... due to wood rot/-mold, which means my laminate floor gets wet and therefore breaks... And it’s also not healthy for people.. Calling 20 times for the same complaint is still an understatement.. And then it hasn’t even been resolved.

They consistently pay late, make mistakes in refunds, and then fail to resolve their own errors despite repeated contact. Promises are not kept and you constantly have to chase them up. Absolutely unprofessional and extremely frustrating to deal with. I would not recommend this company to anyone!

Terrible service and communication

Contact with the real estate agent was excellent from the first contact. Clear price indication and expectation of the sales period. Everything went as expected, and they acted very proactively and decisively during negotiations with the buyer. We are happy with this real estate agent.

Robin thinks well with you, is incredibly skilled and always ready to help. An incredibly pleasant collaboration!

After 4 years of consistently paying our rent and maintaining the property well, we are still waiting for our deposit after 3 months that we are due to receive back. There was a minor technical defect which the technical service would resolve and deduct from the deposit. But because they haven't had time for it yet, they are holding onto our €2000 for 3 months while the repair shouldn't cost more than €250. We have already called them 10 times and received various promises and were repeatedly told we would be called back that day after a lot of excuses. Now, after 3 months, we still get the same promises and still no money back. It doesn't yet qualify as fraud, but we are now taking legal action against this company.

Unfortunately, I've been living here for a little longer than a year. As stated, a new and well-functioning system, but unfortunately it doesn't work. I’ve paid far too much in heating costs for over a year, while I never turned on my heater! Four times a technician has come by because of this and left saying that everything was fine. Now, after a year and a half, after months of paying a lot of money, it was finally fixed, after a lot of calling, emailing, etc (where I sometimes didn't even receive a response). A compensation request has been submitted because the technician did indeed find an error and it wasn’t my fault. Now I’ve been waiting for months for the compensation, empty promises and constantly having to chase them up myself. Not to mention the front door and lock that aren’t working properly; sometimes I stand in front of my door for a quarter of an hour before it opens, which is not normal! Poor service really, and little understanding for anyone. I'm already looking for another home that isn't under NMG.

Terrible service. Rented for 6 years through this organization in Utrecht and unfortunately have little positive to report. They prefer to leave tenants out in the cold and try (mostly unjustified) costs as well… they hide behind a mail/ticket system of customer service, making it difficult to speak by phone. Another argument is: 'the investors must approve this, we are waiting for that' (regarding repairs, maintenance or housing safety) to give no updates at all for weeks/months, even when tenants keep following up😣 I definitely would not recommend them as a party

Payment of deposit not refunded! Not renting since January 31st anymore, but after multiple calls, still haven't received the deposit back.

Unfortunately, after six months, a deposit of 2000+ euro is still not being returned. No response to emails, barely reachable by phone and extremely unhelpful. We are now forced to take legal action. From other reviews it appears that these practices are no exception at NMG, truly scandalous.

very arrogant and unfriendly approach after calling because we have no heating and no hot water, it was said that it's not cold anyway and that a company will call us within 3 working days, just before the weekend

NMG is a remarkable company. Everything runs smoothly and you are really well helped by the rental agent. But once the contract is signed, you have to deal with the service department. This raises the question of how a company can grow so large with empty promises and incompetence. It's a great mystery to me and many other tenants. When the shortage on the housing market is solved, this company will quickly collapse without rigorous changes. It’s frankly appalling how things are handled. Even getting an extra key takes 3 months despite multiple confirmations that it would be arranged within a few weeks. Expect to have to call at least ten times for every problem, small or large, and despite the promise of a callback, you really have to initiate this yourself. If they promise to call back the next day, you may still have to call yourself a week later. Waiting is pointless.

Very friendly, helpful and fast. We could/can call him for all kinds of questions, he supports us well. Good clear explanation! Property was sold in no time! All in all a very pleasant experience. We did speak with different real estate agents but the “click” wasn’t there. And with Robin we immediately knew, “he's the one”!. No regrets at all. Thanks NMG!

It's always drama with NMG, flooding, half-finished work. You can complain and call as much as you want, firstly you are spoken to unfriendly, and then not even helped. Weeks, sometimes even months, we have to email and call towards NMG. They genuinely don't care about the tenants.

Unbelievable that this is allowed in the Netherlands - their behavior is unacceptable.