NMG Makelaardij

In my opinion, this is the most dubious company that exists. They leave tenants literally out in the cold. 14 months without being able to shower, compensation: €250,-. Had to spend a night in the car because my door lock was defective and I had reported it several times three weeks prior, eventually having a locksmith open my door: costs of €300,-. Never received that back. Service charges which they manage to have charged annually are full of non-existent cost items, they also charge you VAT while this does not apply to rental properties. It's even so bad that the municipality of Dordrecht is trying to keep this party out of the city! I know that there is a housing shortage, but really... you see NMG then say NO.

Rent here for a long time and the building maintenance is ridiculously bad. They expect you to hang out of your 4th-floor window to clean your windows, or look at poop for 3 years. The cars are overgrown with weeds, but you'll pay 2x as much for the so-called maintenance they arrange. Oh, and if you want contact with them, set aside a month for it.

Attention: late settlement of service charges – don't just pay! Landlord (Amazone bv) and real estate agent (NMG) only think about money, increasing the maximum rent every year. Maintenance on the exterior is a no-go (frames, doors etc.). 35 homes in this complex, an average net rent of €1000 per month, do the math, €35,000 x 12 months = €420,000 per year! Poor ventilation in the home = natural ventilation instead of mechanical. This results in mold everywhere (bathroom, bedrooms). Reported several times, nothing ever done about it. Elevator that breaks down constantly.. quite a few elderly people in this complex who are not well on their feet. Cleaning company Succes which is hired for cleaning the lobby and stairwell is also a joke, we pay so much money for this? They spend more time resting than actually cleaning. Hallway in storage room often a mess, chewing gum from loitering youth everywhere on walls and floors, even once someone left half an uneaten grilled chicken behind. Residents who take a shopping cart from Jumbo and park it in the stairwell. Attention: late settlement of service charges – don't just pay! Update July 25, 2025: The service charge settlements are sent much too late. This is in violation of the law. According to article 7:259 paragraph 2 BW, the settlement must be provided within six months after the end of the calendar year. For 2024, the deadline was therefore June 30, 2025. If the landlord (such as NMG) exceeds this term, the claim is not due and you don't have to pay anything. Don’t let yourself be pressured. Sometimes reference is made to a statute of limitations of five years, but that only applies if there is a valid and timely settlement. If it arrives late, the claim is simply not legally valid. In addition, I want to state that I found the communication unprofessional. Threatening SMS messages about garnishment are absolutely unacceptable to me. That's not how you treat tenants. Update: The owner Amazone can be seen on the attached photos, wanted to enter the home without any announcement on July 31, 2024, to record the property (went up for sale after we gave notice) we just politely declined.

Very bad experience with this company, now renting an apartment for 1 year. After multiple repair requests, things are handled very negligently. When a repair is finally carried out after months, it isn't even finished. A half-open suspended ceiling at the front door after a “repair” of the sewage system. This repair was not good and according to nmg wonen someone should have come by. NEVER happened! Emailed and called multiple times but almost unreachable. There is never any response! Maintenance of the complex is also not being done. (no one is hired for it) cleaning, broken outlets etc.) Recently cleaned the courtyard ourselves because it was no longer accessible due to moss growth etc. VERY BAD!

Problems with various things in my rental property. Here demonstrated that it is for the landlord to address. To then be sent from pillar to post. Trying to get out of all obligations, and the contact person is always impossible to reach. Unless it's about a tenner they have to collect, then they always know how to find you. Do yourself a favor, and don't rent with this company. Prevents a lot of hassle.

Well, whether the whole thing deserves 5 stars I won't know for sure until the settlement when we ever leave again. But until then, I have actually only had positive interactions. This applied to both the viewing, the administration in between, the handover, and now some time later also technical problems and administrative problems. Reactions to the last two were surprisingly fast given the reviews. And our problems were also solved quickly. Now I wonder if real misery is still lurking around the corner, but until then I am still very satisfied. Edit: We have since left. The pre- and final inspections went well. Communication has always been clear, and there was a collaborative approach. The deposit was also received within two weeks without any inquiry. All in all, actually a perfect experience. So we were lucky with our only rental agent.

So so so so bad with the service! But incredibly fast when payment is due. Terrible organization from the perspective of the tenant.

NMG Vastgoed Nijmegen did everything well in the last 2 years that I lived in an apartment (a total of 19.5). Such as terminating a draggingly imposed energy contract from the previous manager (solar panels), which I never requested, a free landlord statement (as it should be), the handover inspections were strict but fair, and I was able to continue sitting/renting (if necessary) after terminating my rental agreement, due to a problem in the new property, ultimately that wasn't needed, but it was friendly and excellent work 👌👍

Poor to no communication, appointments are not kept, defects are not repaired, emails are ignored, consistently late with the specification of service costs (already for the fifth year in a row in 2025) and their own invoices are paid late. Almost always they blame the VVE (which is notably also handled by NMG). All in all, it's a wonder that this company is still allowed to exist.

I had contact with Prescilla Arts via email. Rarely have I heard such an unhelpful, unsympathetic, arrogant woman in my life. I bought a rental apartment, now I wanted to follow the right path to have an air conditioning unit installed. This can be done with permission. However, she didn't even want to tell me how I could possibly obtain permission; she actually didn’t want to help me further. She said, in principle; it is very unfortunate for you, but there is a meeting in November, and today is 18/6/25. That’s very nice Ms. Arts. I have 25 neighbors and we live in apartments that have an internal temperature of 40+ degrees in the summer. She referred me to the division deed which I already knew. But the question remains, how can we get permission without having to wait until November, how can we expedite the decision-making process? I made a proposal to collect data, including consent from neighbors, a professional air conditioning installer, and then share that with vve nmg but I strongly felt that she has no interest in it at all; she doesn’t think in solutions. She says, it is not allowed. But the division deed states, it is permitted with permission. You can't expect anything from Priscilla Arts. She would rather give you a ‘no’ so she can be done with you than refer you and help search for a proper solution. She says, I will submit this to the account manager, but of course, I won’t hear anything more about that. Everything works and functions with Priscilla Arts as long as you have people around you who want it.

Reliable. Very fast and high-quality support if needed. The prices of (rental) homes are actually quite good. More than 2 years of positive experience.

Rarely have I experienced such an arrogant and inflexible rental party as NMG Vastgoed. Despite demonstrable stable income, savings, and a pressing housing problem, the employee refused even to listen to an explanation about my salary structure. They couldn't understand — and honestly: they didn’t want to understand either. Their attitude shows contempt for people in special situations, and it seems that they consider themselves to be in a monopolistic position where empathy or reasonableness is unnecessary. Disappointing and frankly discriminatory. Avoid this place as much as possible, even if their offers seem tempting.

Poor communication and prolonged neglect We have been experiencing problems with the front door of our apartment complex at Emmapassage in Tilburg for more than six months. The door slams shut due to a broken delay mechanism, causing nuisance and damage. Despite multiple reports via the contact form, emails and phone calls, no structural solution has emerged. On May 23rd, I sent another clear and well-written email requesting a response and action – to date without any reply. This persistent silence is particularly frustrating, especially considering that we as residents pay service charges for the maintenance of the building. I hope this review will be reason enough to take action, but based on my experience so far, I am unfortunately unable to give a positive assessment.

Great company until you have to get your money from them…. We've been waiting for months for our money. With phone contact, you are told that they are busy and it could take two weeks. This doesn’t take two weeks or even two months… update: after 2 and a half months and weekly calls, the money finally arrived.

Since NMG took it over, it's been terribly bad. No communication, complaints are simply ignored... the house was handed over in good condition and I still haven't received my deposit back. One word: hopeless.

Had a very nice experience with this company! I saw a property for rent and had already responded through their site. I was called for a viewing the next working day! Now 2 weeks later we are new tenants, which I think is really super fast in this tight housing market.

Worst rental company I have ever encountered. They manage to increase rent prices every year, but forget to send you an invoice after 3 years for service costs. Say 'there was an administrative error'. Then ignore our emails requesting a breakdown of those costs. Charge high prices for cleaning and electricity bills and an app that is hardly used. Then charges are levied if someone leaves a bank near the trash can. Be careful with this rental company and their hidden costs. They also claim to be sustainable, which is the biggest lie. The lights stay on 24/7, with the costs being passed on to the tenants.

Absolutely the worst. The website form is useless, you have to constantly call to ask for information. My rent started on the 16th. I still don't have access to the parking garage. There have been 7 emails sent in the last 2 weeks and the rent has been paid. Update: got access on the third.

VvE Management can be more professional.

Very bad service. Maintenance just doesn't help with my leak that has been going on for half a year... due to wood rot/-mold, which means my laminate floor gets wet and therefore breaks... And it’s also not healthy for people.. Calling 20 times for the same complaint is still an understatement.. And then it hasn’t even been resolved.

They consistently pay late, make mistakes in refunds, and then fail to resolve their own errors despite repeated contact. Promises are not kept and you constantly have to chase them up. Absolutely unprofessional and extremely frustrating to deal with. I would not recommend this company to anyone!

Terrible service and communication

After 4 years of consistently paying our rent and maintaining the property well, we are still waiting for our deposit after 3 months that we are due to receive back. There was a minor technical defect which the technical service would resolve and deduct from the deposit. But because they haven't had time for it yet, they are holding onto our €2000 for 3 months while the repair shouldn't cost more than €250. We have already called them 10 times and received various promises and were repeatedly told we would be called back that day after a lot of excuses. Now, after 3 months, we still get the same promises and still no money back. It doesn't yet qualify as fraud, but we are now taking legal action against this company.

Unfortunately, I've been living here for a little longer than a year. As stated, a new and well-functioning system, but unfortunately it doesn't work. I’ve paid far too much in heating costs for over a year, while I never turned on my heater! Four times a technician has come by because of this and left saying that everything was fine. Now, after a year and a half, after months of paying a lot of money, it was finally fixed, after a lot of calling, emailing, etc (where I sometimes didn't even receive a response). A compensation request has been submitted because the technician did indeed find an error and it wasn’t my fault. Now I’ve been waiting for months for the compensation, empty promises and constantly having to chase them up myself. Not to mention the front door and lock that aren’t working properly; sometimes I stand in front of my door for a quarter of an hour before it opens, which is not normal! Poor service really, and little understanding for anyone. I'm already looking for another home that isn't under NMG.

Terrible service. Rented for 6 years through this organization in Utrecht and unfortunately, there's little positive to report. They prefer to leave tenants out in the cold and try to charge (mostly unjustified) costs as well... they hide behind a…

Payment of deposit not refunded! Not renting since January 31st anymore, but after multiple calls, still haven't received the deposit back.

Unfortunately, after six months, the deposit of 2000+ euros is still not being returned. No response to emails, barely reachable by phone and extremely unhelpful. We are now forced to take legal action. …

very arrogant and unfriendly approach after calling because we have no heating and no hot water, it was said that it's not cold anyway and that a company will call us within 3 working days, just before the weekend

NMG is a remarkable company. Everything runs smoothly and you are really well helped by the rental agent. But once the contract is signed, you have to deal with the service department. Here you get the question of how a company can…

It's always drama with NMG, flooding, half-finished work. You can complain and call as much as you want, firstly you are spoken to unfriendly, and then not even helped. Weeks, sometimes even months, we have to email and call towards NMG. They genuinely don't care about the tenants.

Unbelievable that this is allowed in the Netherlands - their behavior is unacceptable.

Know well with whom you are entering into an agreement… both as a tenant and as a landlord. Repairs can take months to be carried out or not be resolved at all. For example, I had to wait four months for a new dishwasher. The accessibility is…

This isn't even worth 1 star and I will explain why. I have been living in this apartment for 4 years, some time ago it was taken over by NMG real estate. Half a year later they leave us out in the cold! General access door …

It's that the review can give at least 1 star, but even that is already too much. The power of the landlord, so to speak... Questions are ignored, excessive paid service fees from two years ago are constantly brushed off 'with we…

just trying to claim damages just form a group make sure you have proof photos etc.

Biggest scammers ever. What a terrible landlord. Don't keep appointments, and have a repair…

Terrible service. No proactive attitude at all and issues remain open for months without response. Does anyone still know what customer service is like at your company?

The property itself is good (owned by another company), but the communication is heartbreaking. Emails are consistently not answered, and when you call, the right people can't be found. When an answer finally comes, there are…

NMG is a bizarrely bad company. The Frederik (Strijp-S) has been dealing with flooding in the bicycle cellar for months. NMG is barely reachable, seems to not care at all, and hides behind the Homeowners Association. …

UPDATE: The handover of the property went well. All points have been cleared. …

There are too many problems with their buildings.

Terrible, a broken door and intercom since November. Unbelievable. Despite numerous phone calls and emails, there has been absolutely no response.

Renting a furnished property, half of it isn't furnished and still isn't after 8 months. And promised at handover that it would be done, even with a hole in the wall... they are scoundrels and do absolutely nothing for you. A bad …

Very bad service, refusing to do any maintenance and upon termination of the lease they demand that you leave the house in a better condition than you received it from them. Just scammers, just ask every tenant of the…

As soon as anything needs to happen, they're never available. Unreachable, better to stay away from this gang of bandits...…

Contact with the real estate agent was excellent from the first contact. Clear price indication and expectation of the sales period. Everything went as expected, and they acted very proactively and decisively during negotiations with the buyer. We are happy with this real estate agent.

Robin thinks well with you, is incredibly skilled and always ready to help. An incredibly pleasant collaboration!

Very friendly, helpful and fast. We could/can call him for all kinds of questions, he supports us well. Good clear explanation! Property was sold in no time! All in all a very pleasant experience. We did speak with different real estate agents but the “click” wasn’t there. And with Robin we immediately knew, “he's the one”!. No regrets at all. Thanks NMG!

Okay. The only small thing was the unclear presentation regarding semi-bungalow, or bedroom including a spacious bathroom downstairs, and we didn't know that he had to come all the way from Doetinchem.

this real estate agency collects data from renters and then arranges a casting. during the casting, the realtor and the owner make a choice based on criteria that no one knows: perhaps the color of your skin, perhaps the…

Mouldy homes and no suitable solution. For two weeks I've been consulting with the technical services every time I call. Avoid!!!!

Really expensive and it takes months to repair elevators and doors. The rent increases every year, so if you're renting, keep in mind that it gets more expensive every year, about euros.

We have now been living under NMG in Tilburg for a year and a half, and the service is frankly bad. We've been dealing with cold water for months and have to refill the central heating boiler daily. A technician who visited indicated that whoever did the installation in this…

Terrible service. When NMG needs money from you, they're there like clockwork and you have to pay the final bill within 2 weeks that they sent almost a year late. If they owe you money, you never hear…

Nightmare due to daily stench nuisance in apartment, chemical air or burning smell and apart from a few employees there are some rude types who twist your entire report. Careless and I am structurally dealing with…

Terrible. Shameless annual maximum rent increase, shameless annual service charges increase and zero service you get in return. Waiting almost two years for a repair, and in 2 other situations they came to take a look…

A large company with many employees. I see enormous growth in processes. If something is wrong, NMG does its best to resolve it. Thank you for 3 years of living pleasure!

Very satisfied with NMG! Within a few days after registration, all our documents were already checked and we were allowed to view the property. Ultimately, the key handover was arranged within 2 weeks. Everything was arranged very quickly and we…

Pleasant experience with this landlord

Great experience, Amber helped me and my friend find an apartment within a week of the viewing. She was quick, friendly, and because we indicated that we would like to move in before the weekend, she even managed to make that happen…

Terrible. Our rental property has been transferred from a tenants' association and taken over by NMG wonen. We have now been without hot water and a shower for 3 weeks. Our central heating boiler worked for just one evening, after which the technician found a…

It doesn't matter if you are the first or not, it all depends on luck and whether your profile is as complete as they want. I am a student, even they don't give a chance to view houses with low rent. They only say that…

I've been sitting here now for more than 3 months without heating in my house. I am constantly being passed from pillar to post, with little to no updates. Until I stated that I would stop paying the rent. Then of course I got a reaction haha. …

A lot of uncertainty, no idea when the energy costs from over a year ago will be settled. Terrible bad service, this is not how you treat residents/former residents. 1 star is too much for NMG. Avoid…

This is so far one of the worst services I have ever experienced in my life. Poor communication, you should be happy if anyone even responds. STAY AWAY from the area, if possible.

Charging enormous rents for their homes which these are really not worth monthly. Do you have complaints about neighbors in the district who let weeds grow meters high, they don't respond because that is not their responsibility while you as a tenant are obliged…

NEVER RENT HERE! Violates the law. Wait for 1.5 years for the settlement of service charges. I have already been a non-tenant for 0.5 years. The administrative department is unreachable. Spoke to reception today: they are deliberately unreachable due to …

Worst customer service I have ever experienced. Responding to emails/complaints etc. is dramatic. If I could give a negative number of stars, I would have done so.

Never rent from these people. Apartments are bad, the services are bad and trying to terminate your contract is an absolute nightmare.

We have now been renting for almost a whole year through NMG in Eindhoven and the experience has been terrible all that time. In the first month we discovered that our storage room in the basement was seriously leaking, making it unusable. Numerous emails,…

If I could give 0 stars, I would have.

Really a terrible landlord, never experienced anything like this before. Never rent an apartment here. Even if there's a shortage on the market. Look for something else! Service charges settlement that is totally not in line with reality!

Terrible, worst experience ever. We still haven't received our deposit back and left 6 months ago. This company is a joke, avoid them at all costs.

We were not allowed to sublet our apartment, as had always been the case before. Consequently, everything we had taken over from the previous residents and modified ourselves had to be removed. This includes things like the laminate flooring,…

The worst company! Incompetent and rude people. The business policy quickly charges fees, but it takes months to get reimbursed. I've been waiting for 4 months for a…

Worse than bad! A complete disaster from the start. They do not fulfill their responsibility as a landlord. The blame always somehow lies with you as the tenant. Communication is terrible and NMG is difficult to reach. …

Terrible communication, little understanding and unhelpful.

It's that you have to give at least one star but what a disappointment. Unfortunately, we had to deal with this company because they do the administration for our HOA. Poor communication, never reachable and can’t even do the administration correctly.

The words service and sympathy are unknown to this company. A poorly functioning cancellation system combined with worthless accounting means a property can remain vacant for 3 months in the middle of a housing crisis, but hey, management doesn't care…

For six years now we've been led on by NMG. Our downspout at the back of the house is leaking, the entire rainwater drainage system is incorrectly assembled, a construction defect, according to the various workers we’ve had. A solution…

Worst experience with a landlord ever in my life - I couldn't even return the deposit on time…

Very bad experience, appointments are not kept, calls are not returned. In particular Kim Kruijff, communicates rudely and factually incorrectly. When asking questions, an irritated reaction follows while you are asking legitimate questions. Try to stay away from this organization as much as possible.

In short, frankly a terrible real estate agency. We called them for a rental property because we were in an enormously difficult…

1 star is still too much. Poorly accessible, no feedback and the portal doesn't work either. Complaint submitted, but we have been without heating since March 20th. What was previously described by another tenant, they do not respond or poorly - they don't take you seriously at all and hide behind the VvE.

Every year they increase the rent, while providing no services whatsoever. When you call them about a problem, they promise to call you back and arrange a solution, but that never happens.

Recently, we sold our house through NMG. We were able to move into our new home unexpectedly quickly, so it was important for us to sell our house as soon as possible. Thanks to Robin, the real estate agent from NMG, we did exceptionally…

Contact received with the NMG Vastgoed branch in Rijssen regarding a rental property. Mrs. Nieuwenhuis helped me very well and professionally and guided me excellently through the process to get everything sorted out. My compliments to this branch. Quick help and answers to all my questions. Sincerely, Mike Grobben.

This brokerage firm has a recognized incompetence, lack of skill, negligence and bad faith. …

Never rent here! Landlords don't care at all about the individual tenant and will simply let you live in a house with leaks and mold.

Be careful with this broker, they look for tenants for European Residential Management/ERESM and their very deficient homes. According to them, they are well aware of the strongly negative reviews about…

Just moved into a rental property from NMG and this contact has been very pleasant so far. Contacted the Rijssen location several times and they were clear, quick, and friendly. Very nice first impression of NMG.

As a landlord, NMG does not take its responsibilities seriously. Requests are simply not or months late responded to. Multiple tenants in our complex experience this. I have now submitted a complaint twice and I am receiving absolutely no response…

When there are problems in our building, they are terribly negligent and incompetent. I've never experienced anything like it.

I have applied for a rental property under two names, an indigenous Western name and my real name. How come my real name wasn't invited to a viewing and my fake name was? That this still happens in 2024.

“NMG” is a team of professionals who always respond quickly and clearly to any questions, call back themselves, and try to find the best solution. For me as an expat, they have done a lot during my initial adjustment to the Netherlands.

We have now been living in a house for 5 years that is rented out by NMG. For 5 years we've been able to easily get in touch and things are resolved quickly. We once had a finishing strip that came loose near the window frame, one message and it was quickly…

Nice houses

I am very dissatisfied with this company and I'm holding my breath about how this company will manage our building because so far, little is happening. I myself reported a water leak on December 18th and up to today (December 31st), it…

I've been dealing with mold in my house for months now. Reported it and submitted a repair request in August. I have to keep calling to find out when they will fix it, and every time they make promises and then you hear nothing more. Ridiculous!!!!

Service charge statement arrives much too late (received on September 28th, deadline is July 1st) and then threaten with a collection agency for approximately €30. Several critical questions were asked about the statement. Now it appears that a gardener for…

Abysmal bad service worthless company

Just mean people

Communication is poor. I keep calling and emailing them. My rent was terminated 3.5 months ago, and to this day my deposit of more than €3000 has not been refunded. What a bunch of disgusting scoundrels are sitting there. My legal assistance will certainly make work of it.

I'm normally really not the kind of person to take the time/effort to write a bad review.. (I have better things to do) but this just can’t be allowed anymore.

Drama company! Complaints are not taken seriously at all. The number of stars here on Google and the reviews of people say more than enough.

Very friendly assistance from Betty at the beginning of the rental period until the end. Always neat, clear and correct. I am very satisfied.

This organization is best avoided. They have a legion of callers where it seems the only task is to send you from one wall to another. Ultimately, they do little to nothing to help their tenants and keep their own promises, other than collecting rent.

We received an apartment from them, after a few days of moving we discovered so many problems: - The bell doesn't work…

We are very happy with the involvement of the real estate agent in Rijssen. Betty helped us. The communication was clear, very friendly and helpful. Thanks to Betty…

We lived for 1.5 years in a new building from NMG. Boiler broken from the beginning and draught complaints among everyone in the building with an energy bill that skyrocketed. After 1 year, they finally replaced the boiler and then…

The headquarters of NMG has no regard for the tenant and only does something if they feel it in their own wallet.

Communication from NMG is terrible and slow, but that is clearly also readable in previous reviews.

Terrible landlord. They string you along regarding repairs and just leave you stuck with them.

They do not honor contractual agreements unless you threaten them with a lawyer or collection agency

Exploitation of the desperate housing market in the Netherlands. Hardworking people are being flushed for everything they're worth.

For me, the stack pipe was blocked and I live on the 1st floor, causing my entire apartment to be flooded with sewage water. When I reported this to NMG wonen, I was told that they do not see the kitchen as an emergency and that they will only…

Unprofessional and lacking customer focus. These people only ask for money but do nothing about the maintenance of the buildings or the extra support you need! If you have a problem, your building's account manager is never…

Terrible landlord!!! Accidentally left the keys to the property inside. No one to reach and they also don't have spare keys because that is not allowed according to the law (!!??) This is incorrect. Very arrogant…

Excellent help from Mona

We are not Dutch. We are foreigners. I have applied for a home, but I haven't received an answer and since then 2 months have passed.

Is my landlord

I read a lot of bad reviews but luckily we have nothing negative to report so far. We've been renting a property through NMG since last month. Communication is fast and clear. The repairs are also carried out neatly. In short, we are satisfied.

Literally no customer service.

Only thinking about money... when you need a repair, it will be repaired as cheaply as possible,... you rent an a++ house from them and then they come and say that there can be 2 cm of play in the door... very poorly accessible.. so if you want to rent, rent everywhere except with them... it's not worth the money

Hopeless landlord. Reacts slowly or not at all when there are problems. You get snapped at on the phone (??) or sent away with a ball and chain. Month after month without any improvement. …

Good and quick contact, quickly helped with repairs. Very nice!

2 months ago reacted to about 4 properties, nothing of contact for the rest from NMG. Today suddenly a whole load of automated emails that I didn't become it. Given the reviews maybe not such a big loss either.

Excellent company for professional Property Management . Arnold Tamse

See all reactions below, very bad club!

I never normally bother to write a review, but with NMG I get so frustrated that I can't help but write a review. If I could give zero stars, I would have done it. Really the worst rental agent where I…

We live in an apartment complex. Since became the manager, the maintenance has deteriorated significantly. The automatic front door downstairs wasn't fixed until 6 months !! Intercom still doesn't work. Glass of the door is still…

Poor communication

Poor communication/handling of apartment termination. Deposit nicely returned within 10 days 👍🏽 …

I don’t quickly write a review. But an organization that communicates with its tenants in such a bad way doesn't deserve more than a 1-star rating in my opinion. You are sent from pillar to post for the simplest questions. Really…

This is a company that sends incorrect invoices/reminders/demand letters and then does not respond to any emails. Furthermore, they are never available by phone.

Unfortunately, less than 1 star is not possible. As negligent as the plague, you have to figure everything out yourself, and are barely reachable. Often a case of push it against the wall.

Extremely bad company, they can't communicate. You are constantly being passed from pillar to post. Never heard anything back for 6 return call requests. They don't respond to your email. You get very little out of NMG.

You pay a lot of money and you get 0% service in return. Thanks Heerlen for the incredibly bad and unprofessional service!!!!

Very friendly assistance received.

Even 1 star is too much for these real estate cowboys. Communication is 0. They are never reachable. And the emergency number is never answered. I warn you. Do not rent from them.

Does not take complaints/requests seriously and does not think about safety in residential complexes.

I am happily renting a property through NMG. The people are friendly, communicate well, and think along with you.

Very happy to be able to find a home on a relatively short timeframe in Eindhoven. Of course, the search involved a lot of responding and a lot of inquiries with…

I am happy that I am going to rent a beautiful apartment through NMG, but the communication is so bad! The first delivery date that was communicated was the end of October. It's mid-October and we haven't heard anything about when we can move in.

I'm not one for leaving public reviews. But I’ve crossed that line. Worthless realtor who doesn't do anything for the tenant. The issues we encounter are passed on to the landlord or they hide behind the owner. …

Most of their advertised homes are fake or outdated. Don't even waste your time on their website searching for available homes. A complete waste of time.

Waste, just like all other housing agencies

The period leading up to the signing of the rental agreement was unnecessarily uncertain. The service, however, is very good; we've been living there for 1 year now and everything is fixed quickly and well.

If you want to wait a long time for everything, I recommend NMG. 🤔 …

Under the motto 'Living with a touch of gold'. Many essential things often/quickly break: locks, doors, intercom and parcel box. Solving these problems takes far too long. The safety of residents is not so important, camera system…

You need to have a monthly income of more than 4000 euros as a starter just to be considered... really ridiculous. Absolutely no room for discussion. And in addition, you are obliged to apply for a declaration at your own expense, to hear two days later that you are not even allowed to view the property. So don't start.

Appointments they make, they don't keep, and they are virtually unreachable

Are you looking for a pleasant place to live? Look further! But are you looking for a home with all sorts of problems? Don't look any further. Rent here if you enjoy waiting months for a repair request.

Very poor communication. They always come with the same answer that the person responsible is on vacation or another lame excuse. Truly 0 appreciation for this company.

This company has properties listed on rental websites. If you want a viewing, there's no response. Requests have been made four times without any reply. If the property has already been rented out, this is at least very sloppy.

First shift

Do NOT rent here! Indeed almost never reachable, appointments are not kept - even when they are in black and white, they don't call back, they don't respond to emails, they are very unreliable, arrogant, rude, negligent. Not only towards…

They don't think along. They are not clear and make bizarre demands where you can't even rent anything with twice a full-time income because you don't have a permanent contract.. and a letter of intent is also not accepted 😅…

Never reachable

We moved out of our apartment four months ago, rented from NMG and still haven't received our deposit back. Incredibly bad and unprofessional.

Unreachable, only through the Real Estate Owner of the building in which we live. Repairs are not done 😡…

What bunglers. They can send invoices, but working is foreign to them.

Rigid organization, doesn't think along with you. Little response when you email. Not recommended.

Never respond to a critical email or phone call. Far too high rent for the junk you live in. 0 service. Glad we're almost done with it.

These people fail to keep any appointment. They said they would call back, never heard anything again, every time you call someone is supposedly not present, emails are ignored completely. Frankly disgusting and deeply sad. Just pure fraud from this rundown office.

Literally zero stars if this could! 1: at handover there were so many defects that, in my opinion, the property totally…

The organization is unreachable; it states they are reachable from 08:30, but I patiently waited in the queue for a full 30 minutes at position 1 because the employees were still at the coffee machine?

NMG Real Estate Agency, that's where I registered and also had telephone contact. They answer the phone politely and give good advice.

Unreachable. I should have received an email. That doesn't work either.

High rents and no service!!!!

Nice company

Drama real estate agency. You are sent from pillar to post and no one takes responsibility within the organization. 0.0 customer friendliness. We will never rent through ACM again!

From February, I will be living in the new neighborhood 'Deltakwartier'. Very satisfied with the way we were helped by the real estate agent from ACM. On the outside of one of the window frames, there was considerable damage. It took a while…

Beautiful company

Bad service. Emails are not responded to, for example, sitting without underfloor heating for months.

We have repeatedly dealt with this realtor during the purchase of a new home. In doing so, we had to contact them ourselves to ask if our offer was accepted (and it turned out to be: we had the 'winning' bid). …

Friendly, clear & honest – that's what ACM stands for. Thank you for the good service in recent years Nathalie H tenant property Duiven

When payment is required after damage from THEIR renovation they are unreachable and leave us in misery. Always easy... Shift the blame to the residents;)

You are being sent from pillar to post. Agreements are not kept. Problems are externalized.

Very bad experiences with this. I advise everyone not to have anything to do with these unfriendly scammers.

Found a nice rental property through ACM on the edge of the center in Nijmegen. We were well guided by ACM during the process.

Calling is impossible, I asked a question and was supposed to receive a call back. Meantime called 3 times and given phone number. Never received a response. Poor communication

Too bad !!!! Never rent from ACM!! I've been sleeping in a room full of mold for two years, had to throw away two wardrobes and twice half a wardrobe because it was moldy. I receive € compensation while it’s all their…

Very bad experience; tenants are not taken seriously, complaints are dismissed and responsibilities are avoided. Poor communication with a pass-the-buck policy. Transfer of homes is also very poorly organized for such a large professional company.

Bad experience! People don't want to help you. They are not able to think 'out of the box' and have no feeling. They are happier when you can't rent from them than when you do rent from them. The company that is allowed to rent should disappear as far as I'm concerned because they aren't helping people who want a house.