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Mascha helped us well with the purchase of the new house. She sold the house with passion and enthusiasm. Mascha was also reachable and helpful outside office hours.

After posting our review, we were approached by Mascha's partner: Mischa K. He “knows where I live” and threatens to leave negative reviews at my workplace. We now have to first remove the review before we get the key and building plans back. Subsequently, Mascha blocks me on Facebook. Think carefully before entering into business with Mascha!

“The purpose of 'Google Customer Reviews' is to provide users with useful information about companies, products and services and to support consumers in making informed decisions based on the experiences of others.” We feel compelled to respond to the message that Mascha Zonder of Bijzonder Makelaars recently posted about us on Google, in which she accuses us of not engaging in dialogue. Before we terminated our collaboration with her, we submitted several complaints to her that were never addressed. Ultimately, we shared our experiences in a number of Google reviews; each time this was followed by a response, but never substantive and never directly from herself. First, there was a reaction from her partner, who put pressure on us to remove the review. (this partner also posted a positive review themselves) Subsequently, we received a letter from van Veen lawyers in Ede (see our review of that office) on behalf of Ms. Zonder with various accusations and a summons not to post reviews. Our extensive, well-supported response to this was dismissed with: 'I disagree with everything, but I have no desire to address it.' When we proposed opening an escrow account with the notary of her choice, where she had placed our belongings, there was no reaction whatsoever – neither from her nor from the notary (see also our review there). Also, VastgoedPro, the industry organization to which she is affiliated, did not respond to our request for explanation about her trademark use. To our surprise, we were recently called by the police in Almelo regarding a possible report related to our reviews. This while we have shared a complete file with her lawyer, which has never been refuted. It appears that the police were approached without sharing this information with them. Finally, Ms. Zonder dismisses our damages as 'only' €13.454,- and attributes this to inflation, price increases and an 'overheated housing market'. She forgets that, against her advice, we had to insist on selling via Funda instead of immediately accepting the first offer. Had we followed her advice, the damage would have been approximately €40.000,-. We write this review not out of personal spite, but to give others an objective picture of how this real estate agent functions. We believe it is important to warn against the unprofessional conduct of Mascha Zonder: she does not communicate professionally or at all, avoids responsibility and tries to shift her own shortcomings onto her clients. Moreover, she would have caused us significant financial damage of approximately €40.000,- had we followed her advice. Absolutely not recommended. From the previous review: 'BijZonder makelaars has failed to demonstrate the ability to guide the sale of our family home on Tijhofslaan in a businesslike manner. Despite the considerable interest in the property, she repeatedly tried to rip us off. Instead of communicating properly, she does not shy away from spreading false information and putting pressure on us. We still do not have our house key and building plans back, so we cannot pay the start-up costs invoice. Her lawyer is now also threatening extrajudicial collection costs and interest. Because we hear nothing more from her or her lawyer, we are now considering filing a complaint with the Disciplinary Committee of Real Estate Professionals to protect others from this kind of abuse.'

We've had a lot of contact with Macha recently, and we found this to be a very pleasant collaboration when buying a house. She takes the time for her clients and there is always room to ask questions; you can always reach her, even outside your appointment.

We sold our previous house through Mascha and purchased our current home through Mascha. Given that, more than satisfied experience with her, we (together with my father) have now sold the house of my father's deceased brother through Mascha. Again, we are more than satisfied. We received good advice on whether or not to do something. Market value determination. Clear agreements were made back and forth. Furthermore, Mascha is very attentive. Thinks of everything. Calls regularly about the status of things etc. Should I also sell my current home, I will definitely do so through Mascha again!

Engaged and very friendly! Thanks for the pleasant communication.

In the past few months, we've had another PARTICULARLY nice contact with mascha zonder. She helped us very nicely and free of charge with the purchase of our new house and the sale of our old house. This was our 2nd experience with her. Years ago, we already enjoyed the pleasant collaboration when selling our then-house. Friendly, expert, and also listening to what our ideas were. We recommend everyone to involve Mascha Zonder for the sale or purchase of a house.

Our experience with Mascha Zonder has been particularly bad. She provided us with no information whatsoever about the bidding process nor offered any options, although the rules of conduct of VastgoedPro (a qualitatively inferior variant of the NVM) prescribe this. She even left our emails with questions regarding this unanswered. Because a bid had already been made before the house was listed on Funda, she tried to motivate us to accept that first bid without listing the house on Funda. Later we received a much higher offer! When we asked if there were any more interested parties, both Mascha and her colleague denied this, while indeed a further viewing had been requested. Both admitted this afterwards without explanation or apology. VastgoedPro took no action when we reported this. Mascha is therefore a member of VastgoedPro without adhering to their rules. When we withdrew the assignment, Mascha refused to remove the property from Funda (we had to involve Funda for this!) and still has not returned our keys and building plans, preventing us from fulfilling the start-up costs. Mascha Zonder exploits the inexperience of sellers. Under the guise of 'personal' (and even 'sincere') and by having potential buyers write their motivations along with their bids, she tries to expedite the sale so that she can benefit as quickly as possible. A VastgoedPro real estate agent is therefore not a guarantee of quality. Mascha Zonder is certainly not recommended. (This is only a short listing of our negative experiences with her.)

Very satisfied with Bijzonder Makelaars. Mascha is an engaged real estate agent with a lot of experience and enthusiasm. Thanks to her personal approach, I look back on a very pleasant collaboration with a successful sale as the end result.

14 years ago I purchased my house through Mascha. Her honesty and enthusiasm at the time ensured that I now asked Bijzonder makelaars for the sale of this property. Now too, I am looking back on a very pleasant collaboration. Mascha is professional and involved, she takes the time for both the seller and the viewers. This has given me great confidence and resulted in a fantastic sale. Mascha, thank you very much for your efforts!

How happy are we that we have ended the collaboration with Mascha Zonder of BijZonder Makelaars. (See our previous reviews.) The house is now sold at a market-compliant price with a better result of € 40,000 than if we had followed Mascha's advice. We advise no one to make use of Mascha's services. She is not trained as a real estate agent, unreliable and incompetent!

Good realtor, skilled, pleasant to communicate with, personal service, knows what she does and takes a lot of work off your hands

Mascha Zonder is a professional realtor with extensive experience and good knowledge of the local market. She is punctual and listens carefully to the wishes of her clients. We are very satisfied with the service provided by BijZonder makelaars and would wholeheartedly recommend this company to everyone.

Very nicely assisted by Mascha of Bijzonder Makelaars. Friendly contact and professional help with the purchase of my home!

We engaged Mascha as a buyer's agent and are very satisfied with our experience. Mascha is professional, communicates strongly, and thinks along well with you. Thanks to her personal interest and commitment, we have experienced the collaboration with BijZonder Makelaars as particularly pleasant. We therefore heartily recommend this office!

Heartfelt thanks for the particularly pleasant collaboration. I have experienced bijzonder-makelaars as very adequate, skilled and appropriately involved. All of this with a more than excellent outcome! Worthy of recommendation! Marjan

What a pleasant contact, the lines are short. Mascha took a lot of work off our hands and the sale of our house went so smoothly. Expert advice and valuation of our house was correct. We experienced it as very nice and personal. Should we need a real estate agent again in the future, we will contact them again. Regards Janice

Very satisfied. Clear communication and clear agreements. We can recommend Mijn Makelaar Stegeman to everyone!

This realtor, Luc Goossen, does more than what you would expect of him. Open and clear communication. Handles matters calmly. Further no-nonsense. We are happy with the choice for Mijn Makelaar Stegeman in Vriezenveen.

The sales process went smoothly. The collaboration was pleasant. And the result is, I hope for all parties, to their full satisfaction.

Clear agreements made, also followed through on them. Everything went smoothly from the first appointment to the sale of the property.

Excellent Broker. For us, everything went smoothly and clearly. A broker with simple clarity who delivers on what he says. Excellent work delivered for us.

Very satisfied with Luc Goossen as a real estate agent. Highly recommended. We were already familiar with this realtor. But he has proven his services excellent.

Good communication, clear and concrete. Expert help received. Luc does what he says and takes care of you well throughout the process.

Received really well this afternoon. We were allowed to come by for a preliminary purchase agreement, everything was clear and it felt welcoming 👍.

Nice no-nonsense realtor

Good office, quick response

Thank you for the good mediation in the sale of our house.

Top broker

Very positive and a skilled approach

High engagement, collaborative, open and clear communication. Top!

Holiday home purchased through Residentia. Very well assisted, very quick responses and expert advice. Clearly not a realtor who only serves the interests of the selling party.

Through Residentia we bought our holiday home. Very pleasant assistance and very good knowledge of the subject. Definitely recommended.

The sale was handled by J. Bruinsma of Ten Hag. Neat and expert. The contact was very pleasant and familiar.

A pleasant, quick and expert sales process thanks to realtor Koen! We can recommend realtor Ten Hag to everyone!

Easy collaboration and good consultation with this realtor who knows the market in Almelo well, resulted in my apartment being sold excellently.

Smooth collaboration and decisive negotiation resulted in a beautiful home in our desired location, very targeted. Excellent as is!

The real estate agent's service was excellent. I was constantly kept informed of new developments and guided through the entire process step by step in a very pleasant, professional manner.

We have a good connection with Koen, he keeps his appointments and is easy to reach. Definitely recommended if you are looking for a realtor.

We were looking for a home in Almelo and the surrounding area. We don't come from around here ourselves. Koen guided us very well through the purchase of our home. In addition to the viewings, we had a lot of telephone contact. Given our travel distance, this was perfect.

Koen guided us well during the purchase of our new home. He was always available, responds quickly and is very involved and thoughtful. Highly recommended.

Koen is truly a top realtor. He is personal, involved and driven. I can wholeheartedly recommend him.

Excellent service and support, no noise on the line and simply do what you say and say what you do. Top!

Clear, straightforward. Just say what you do and do what you say. No noise on the line, quick follow-up. Top!

At the right moments, done the right things. Well done! Now still our parcel-meadows in Enschede

After purchasing an apartment, the mortgage was quickly and well arranged by the mortgage advisor from HypotheekNet

I lived with Ten Hag for 8 months. I always kept the heating low and turned it off when I was away. For one month I wasn't even home at all, and every weekend I was gone. I requested a refund of the advance payment but received nothing. They state that I will not receive anything back without showing proof of consumption. So it is absolutely not an advance payment; it concerns certainly 500 euros which they have deprived me of. They are simply scammers. In addition, it took me 3 months to get my deposit back, never renting through Ten Hag.

Our new home also purchased through Ten Hag. Knowledge of the subject is frankly poor, roofs were much older than stated and additionally a piece of land which isn't ownership but rental. Both the age of the roofs was not correctly mentioned and nothing was said about the rented land. The realtor himself indicated a beautiful spacious front garden! It appears to be very common in the neighborhood that pieces of garden are rented. As a realtor in Almelo, shouldn't you be aware of this!