BijZonder Makelaars

How glad we are that we ended the collaboration with Mascha Zonder of BijZonder Makelaars. (See our previous reviews.) The house is now sold at a market-compliant price with a better result of € 40,000 than if we had followed Mascha's advice. She advised immediately accepting the first offer and skipping the Funda listing! An incomprehensible piece of advice. We advise no one to use the services of Mascha. She is not trained as a real estate agent, unreliable and incompetent!

After posting our review, we were approached by Mascha's partner: Mischa K. He “knows where I live” and threatens to leave negative reviews at my workplace. We now have to first remove the review before we get the key and building plans back. Subsequently, Mascha blocks me on Facebook. Think carefully before entering into business with Mascha!

“The purpose of 'Google Customer Reviews' is to provide users with useful information about companies, products and services and to support consumers in making informed decisions based on the experiences of others.” We feel compelled to respond to the message that Mascha Zonder of Bijzonder Makelaars recently posted about us on Google, in which she accuses us of not engaging in dialogue. Before we terminated our collaboration with her, we submitted several complaints to her that were never addressed. Ultimately, we shared our experiences in a number of Google reviews; each time this was followed by a response, but never substantive and never directly from herself. First, there was a reaction from her partner, who put pressure on us to remove the review. (this partner also posted a positive review themselves) Subsequently, we received a letter from van Veen lawyers in Ede (see our review of that office) on behalf of Ms. Zonder with various accusations and a summons not to post reviews. Our extensive, well-supported response to this was dismissed with: 'I disagree with everything, but I have no desire to address it.' When we proposed opening an escrow account with the notary of her choice, where she had placed our belongings, there was no reaction whatsoever – neither from her nor from the notary (see also our review there). Also, VastgoedPro, the industry organization to which she is affiliated, did not respond to our request for explanation about her trademark use. To our surprise, we were recently called by the police in Almelo regarding a possible report related to our reviews. This while we have shared a complete file with her lawyer, which has never been refuted. It appears that the police were approached without sharing this information with them. Finally, Ms. Zonder dismisses our damages as 'only' €13.454,- and attributes this to inflation, price increases and an 'overheated housing market'. She forgets that, against her advice, we had to insist on selling via Funda instead of immediately accepting the first offer. Had we followed her advice, the damage would have been approximately €40.000,-. We write this review not out of personal spite, but to give others an objective picture of how this real estate agent functions. We believe it is important to warn against the unprofessional conduct of Mascha Zonder: she does not communicate professionally or at all, avoids responsibility and tries to shift her own shortcomings onto her clients. Moreover, she would have caused us significant financial damage of approximately €40.000,- had we followed her advice. Absolutely not recommended. From the previous review: 'BijZonder makelaars has failed to demonstrate the ability to guide the sale of our family home on Tijhofslaan in a businesslike manner. Despite the considerable interest in the property, she repeatedly tried to rip us off. Instead of communicating properly, she does not shy away from spreading false information and putting pressure on us. We still do not have our house key and building plans back, so we cannot pay the start-up costs invoice. Her lawyer is now also threatening extrajudicial collection costs and interest. Because we hear nothing more from her or her lawyer, we are now considering filing a complaint with the Disciplinary Committee of Real Estate Professionals to protect others from this kind of abuse.'

Our experience with Mascha Zonder has been particularly bad. She provided us with no information whatsoever about the bidding process nor offered any options, although the rules of conduct of VastgoedPro (a qualitatively inferior variant of the NVM) prescribe this. She even left our emails with questions regarding this unanswered. Because a bid had already been made before the house was listed on Funda, she tried to motivate us to accept that first bid without listing the house on Funda. Later we received a much higher offer! When we asked if there were any more interested parties, both Mascha and her colleague denied this, while indeed a further viewing had been requested. Both admitted this afterwards without explanation or apology. VastgoedPro took no action when we reported this. Mascha is therefore a member of VastgoedPro without adhering to their rules. When we withdrew the assignment, Mascha refused to remove the property from Funda (we had to involve Funda for this!) and still has not returned our keys and building plans, preventing us from fulfilling the start-up costs. Mascha Zonder exploits the inexperience of sellers. Under the guise of 'personal' (and even 'sincere') and by having potential buyers write their motivations along with their bids, she tries to expedite the sale so that she can benefit as quickly as possible. A VastgoedPro real estate agent is therefore not a guarantee of quality. Mascha Zonder is certainly not recommended. (This is only a short listing of our negative experiences with her.)

Contact with the real estate agent went excellently, 'Particularly' pleasant. It was nice to speak from woman to woman. Still just a little different, great! The knowledge of the situation in the relevant residential area was very good!

Everything was or is perfectly arranged! Contacts went entirely as expected. All papers and other matters were always perfectly on time. Viewings went smoothly.

The contact was very personal and felt familiar. We experienced the sale as very pleasant and give BijZonder Makelaars a 10 with a feather!

Contact with the real estate agent went well (easily accessible). Short lines and clear what the expectations of the seller and buyer are. The property was sold quickly as expected, and I personally had little work with it.

Mascha helped us well with the purchase of the new house. She sold the house with passion and enthusiasm. Mascha was also reachable and helpful outside office hours.

Very satisfied with Bijzonder Makelaars. Mascha is an engaged real estate agent with a lot of experience and enthusiasm. Thanks to her personal approach, I look back on a very pleasant collaboration with a successful sale as the end result.

14 years ago I purchased my house through Mascha. Her honesty and enthusiasm at the time ensured that I now asked Bijzonder makelaars for the sale of this property. Now too, I am looking back on a very pleasant collaboration. Mascha is professional and involved, she takes the time for both the seller and the viewers. This has given me great confidence and resulted in a fantastic sale. Mascha, thank you very much for your efforts!

We've had a lot of contact with Macha recently, and we found this to be a very pleasant collaboration when buying a house. She takes the time for her clients and there is always room to ask questions; you can always reach her, even outside your appointment.

We sold our previous house through Mascha and purchased our current home through Mascha. Given that, more than satisfied experience with her, we (together with my father) have now sold the house of my father's deceased brother through Mascha. Again, we are more than satisfied. We received good advice on whether or not to do something. Market value determination. Clear agreements were made back and forth. Furthermore, Mascha is very attentive. Thinks of everything. Calls regularly about the status of things etc. Should I also sell my current home, I will definitely do so through Mascha again!

Engaged and very friendly! Thanks for the pleasant communication.

In the past few months, we've had another PARTICULARLY nice contact with mascha zonder. She helped us very nicely and free of charge with the purchase of our new house and the sale of our old house. This was our 2nd experience with her. Years ago, we already enjoyed the pleasant collaboration when selling our then-house. Friendly, expert, and also listening to what our ideas were. We recommend everyone to involve Mascha Zonder for the sale or purchase of a house.

Good realtor, skilled, pleasant to communicate with, personal service, knows what she does and takes a lot of work off your hands

Very nicely assisted by Mascha of Bijzonder Makelaars. Friendly contact and professional help with the purchase of my home!

Mascha Zonder is a professional realtor with extensive experience and good knowledge of the local market. She is punctual and listens carefully to the wishes of her clients. We are very satisfied with the service provided by BijZonder makelaars and would wholeheartedly recommend this company to everyone.

We engaged Mascha as a buyer's agent and are very satisfied with our experience. Mascha is professional, communicates strongly, and thinks along well with you. Thanks to her personal interest and commitment, we have experienced the collaboration with BijZonder Makelaars as particularly pleasant. We therefore heartily recommend this office!

Heartfelt thanks for the particularly pleasant collaboration. I have experienced bijzonder-makelaars as very adequate, skilled and appropriately involved. All of this with a more than excellent outcome! Worthy of recommendation! Marjan

What a pleasant contact, the lines are short. Mascha took a lot of work off our hands and the sale of our house went so smoothly. Expert advice and valuation of our house was correct. We experienced it as very nice and personal. Should we need a real estate agent again in the future, we will contact them again. Regards Janice

Today our 3rd house sold, and that in 5 years' time. All praise for Mascha, again it went as we are used to. House sold quickly for a good amount. We are happy and the new owner too. Hopefully we will stay in our new apartment for a bit longer now. Mascha thanks again for your effort, top. No other word for

Very well and neatly assisted by Mascha. Good service. Really great. The house was sold quickly, she arranged everything perfectly

Recently, I bought my apartment with the help of Mascha Zonder, and I can only praise her service. From the first conversation, I felt heard and understood. Mascha is extremely competent and decisive. She guided me through the entire purchasing process with clear explanations and expert advice. Her quick responses to questions and comments made it very manageable for me. What I especially appreciated was her personal involvement. Mascha truly advocates for her clients, and you notice that in everything she does. I really felt supported in this important step. All in all, I can wholeheartedly recommend Mascha Zonder to anyone looking for a reliable and professional real estate agent. She makes the difference!

Great help from Mascha. Highly recommended!

When selling the house of the family, I indicated that I do not want motivations. To my surprise, every bid was supplemented with an extensive motivation. Later I found out that Masha - contrary to our wish - asked potential buyers to provide their bid with a motivation. I am very disappointed that Masha pushed through her own way of working and ignored our wish. She does not act in the interest of the client. Not every bidder wants to provide a bid with a motivation, which probably resulted in fewer bids being made. Moreover, I find it undesirable to be confronted with personal stories from strangers. Masha also communicates hardly about the bidding procedure and offers no options. I do not recommend her to anyone.

Mascha helped us tremendously. With her necessary tips, we managed to buy a beautiful home.

I have experienced Mascha as a superb professional. She keeps all appointments and follows up on all actions quickly. With her expertise and feminine intuition, she has so well protected my interests that when I need a real estate agent again, I will use Mascha's services again.

Mascha is a very competent and engaged real estate agent who is happy to go the extra mile for her clients. I first met her during a viewing of a house she had in her portfolio. Mascha knows what she's talking about and doesn't beat around the bush. She is honest, transparent, and adequate in her communication. Recently, she helped my daughter and her boyfriend with the purchase of their home. Her tips and expertise have proven to be very valuable. I can wholeheartedly recommend Mascha.

Thank you Mascha, You have found the ideal buyers for our house and guided the sale in a way that is appropriate for such a characteristic property as (formerly) ours. These enthusiasts are also going to live here long and well. WithoutMore BijZonder and all 5 stars absolutely worth it! Reinout & Irene

Mascha found the ideal buyers for our house and completed the sale in a way that suits our (former) characteristic home. More Than Special!

Our relationship with Mascha has been ongoing since 2010. She guided us for a home at that time. The contact and settlement of that matter led us to decide to utilize her expertise again. As a result, another successful process was completed to our complete satisfaction.

We have been very pleased with our real estate agent Mascha Zonder. Mascha has been allowed to sell 3 houses for us. Mascha is enthusiastic and flexible. The buyers had the opportunity to view the house several times. Something that is no longer standard these days. Mascha thinks along with the seller, but also certainly with the buyer. That is why the buyers of our house have also chosen Mascha. Due to her enthusiasm and her honesty, I would definitely recommend her as a real estate agent!!!

We ended up with BijZonder partly because of our recently purchased home which was offered by BijZonder and also through a recommendation via a family member; it turned out to be a very good choice, as we were so happy with Mascha as our real estate agent. Everything you want from a real estate agent she puts into practice, it was/is a very pleasant collaboration that we experienced as very personal. Special thanks!

We received the advice to contact Mascha from BijZonder real estate agents as a buyer's agent. Her friendliness, involvement and enthusiasm immediately appealed to us! During viewings she was always present, gave a professional impression and thought along with us. A very pleasant collaboration with a beautiful result. We would definitely recommend Mascha!

We consciously chose Mascha for her as a person and for her expertise, also due to a previous positive experience. During the sale of our parents this time, she assisted us in every aspect, empathetic, accurate, honest, flexible, expert, decisive, friendly, and not unimportant, using her humor at appropriate times. We are very satisfied and will definitely recommend her! Thank you Mascha!

We recently purchased a house. Mascha from BijZonder Makelaars was the involved real estate agent. We experienced the contact with Mascha as very pleasant. Mascha is clear in her communication and very accessible. She is also flexible and responds quickly. In particular, we found her personal approach to be very pleasant. We can recommend Mascha as a real estate agent!

Mascha showed me a beautiful house on the Grotestraat (High Street). Unfortunately, I did not rent this house, but I wanted to write this review to appreciate Mascha for her professionalism. She was friendly and honest.

It was a true pleasure to work with Mascha. The house was sold quickly by her customer-friendly, honest and transparent approach. We are very satisfied with her services and will certainly recommend her as a reliable real estate agent!

Mascha Zonder has sold a house for us three times with good and quick results. Mascha takes the time for people. You are always allowed to view a house a second time. Mascha is very friendly and enthusiastic, honest and genuine. I would definitely recommend her as an agent.

Pleasant, informal realtor who consistently informed us about the progress and developments during the sales process. She genuinely empathizes with her clients.

We received the advice to contact Mascha from BijZonder real estate agents as a buyer's agent. Her friendliness, involvement and enthusiasm immediately appealed to us! During viewings she was always present, gave a professional impression, shared her knowledge and thought along with us. A very pleasant collaboration with a beautiful result. We would definitely recommend Mascha!

Excellent daily contact, which ultimately led to a great result. Very expert guidance during the entire process from assignment to sale, everything in good consultation and certainly not pushy, which makes it extremely pleasant. We are very satisfied customers of Bij Zonder Makelaars, Mascha Zonder I can wholeheartedly recommend, you will not be disappointed!!!

Mascha perfectly guided us through the sale of our house. She is patient, transparent and careful. Her decisiveness and proactive attitude during negotiations resulted in a very successful sale. Highly recommended!

Mascha is a woman with extensive knowledge, she does what she says and promises. Dealing with her is very pleasant and she gives you a good feeling about everything. It shows again, house sold in a very short time, the handling of everything has proceeded very well and expertly.

It was a true pleasure for us to work with Mascha. The house was sold quickly by her friendly, honest and transparent approach. We are very satisfied with her services and will certainly recommend her as a reliable real estate agent.

It was a true pleasure to work with her! The house was sold quickly, which is thanks to her customer-friendly, honest and transparent approach. We will certainly recommend her.

Mascha is a star. Very kind and always ready to help you. Viewings can also take place in the evenings or on weekends. Very flexible. Good advice, realistic valuation and top support during the sale of our house. In short, if you need a real estate agent, go directly to Makelaar Bijzonder and don't look any further.

Contact with BijZonder brokers went very well. This broker constantly took the initiative. Overall, the approach was friendly and the advice was expert. After each conversation or consultation, it was asked if there were any further questions.

Very pleasant, customer-friendly, and engaged real estate agent with a passion for her profession and expertise. Mascha takes plenty of time for a viewing, and a second look is definitely possible. Mascha has an eye for people and connects well with the questions of both seller and buyer. Experienced buying as very pleasant!

Great realtor! We had the time to look around calmly and felt very comfortable! They really guide you on a personal level, with sensitivity towards you and the property. Definitely a very pleasant experience!

Okay, friendly

To be able to view the property twice, with Mascha giving a good tour and taking plenty of time for it. Mascha is a professional real estate agent who understands the business. Thank you for the pleasant collaboration!

We were given plenty of time to view the property. Macha gave us during the viewing the opportunity to ask many questions, which we received expert answers to. In short, a pleasant buying and selling real estate agent!

Property sold through Special Broker. Everything arranged perfectly, good preparation for the sale, appointments are kept well and the house was also sold quickly! All in all a professional team.

Confusing information...what does the broker mean by the 3 floor plans for the 1st floor, demolishing the 2 bedrooms and building 3 new bedrooms? As already written: Very confusing

Mascha is very clear and honest. Had a pleasant tour of the house.