Prisma Era Makelaars Delden

Misleading and abuse of false short stay rental contract This real estate agent misled me as a tenant with an illegal 'short stay' rental agreement. By doing so, the agent is exploiting a fake 'short stay' contract name to circumvent the new law on fixed-term tenancy agreements starting July 1, 2024 (this has been happening massively since the introduction of the law and this real estate agent apparently collaborates with the landlord in this practice. This is very inappropriate behavior. Real estate agents must be aware of current rental laws because these are complex and frequently changing. Knowledge of them is crucial to comply with applicable legal regulations and prevent problems. By doing this, the agent has breached their duty of care towards me as a tenant. After filing a complaint about it, they suddenly want to terminate my contract in one month (!) without valid reason. This is obviously invalid. A notice must meet legal requirements, but apparently, this real estate agent does not even know that (or this is their practice). They clearly lack knowledge and are not up-to-date with current laws. Furthermore, they show little regard for the rights or interests of tenants. Instead of professionally addressing the issue according to the new law and recent judicial decisions (by the Supreme Court on the abuse of false 'short stay' contracts), they choose to take my complaint seriously as a result leading to an expensive lawyer and court case. I thought I would be protected because it was through an 'NVM real estate agent,' but now it turns out this is not the case. I am compelled to report these inappropriate practices to the disciplinary committee of the NVM. This simply cannot stand. The courts are clearly on record, but apparently, this real estate agent does not care about that either. NVM real estate agents should adhere to the NVM Code of Honor, however, in my case, it has been completely violated: - expertise is nowhere to be found with this real estate agent and they clearly take sides for the landlord - this misleading situation is far from fair or respectful towards me as a tenant - clarity and transparency are lacking in my case; they did not keep their promises and were/are not honest - their email about terminating my contract does nothing to improve the situation or facilitate communication - they do not take complaints seriously and do not seek solutions It is extremely worrying that this so-called NVM real estate agent behaves so improperly. This was my first time renting a property, the housing market is already a huge mess with absurd rental prices, and now I have also encountered this on top of it (I did not ask for this, but found out by chance). It has also become clear that I am overpaying monthly and have already paid €2300,- too much! It's an enormous mess. This real estate agent does not think at all about how this must be for me as a tenant and focuses entirely on saving themselves and the landlord from this situation. Their first reaction is to get rid of the deceived tenant. I am very disappointed and angry, their actions speak for themselves.

From the first contact, it felt very good right away. A smooth and pleasant approach that makes you feel at ease immediately. We dealt with everyone in the office, and everyone helped us perfectly. The communication went super smoothly via WhatsApp and phone. It was quick switching, short lines, and always kept up to date on the status of things. What stood out particularly was the enthusiasm and involvement. They worked with 100% commitment on the sale of…

The contact was always smooth and the answers to our questions actually always came immediately. Our house was sold without any issues and we didn't have to chase anything ourselves.

We are very pleased with the sale of the house. Nancy guided us well and gave good advice. All praise for Nancy and her Colleagues.

After each viewing, the real estate agent provided feedback and a preview of what's next. The contact with the back office was also always pleasant and smooth. Prisma Era in Delden proved to be a customer-friendly and knowledgeable real estate agent throughout the entire sales process.

The team at Prisma Makelaars in Delden was always ready to assist me, very accurate in their agreements, and also does the work with conviction and enthusiasm.

Contact with the real estate agent was pleasant! The real estate agent helped us excellently with the sale of our house. The handover at the office also went well and relaxed. We can really recommend this real estate agent!

A pleasant and engaged realtor who arranged everything for us and handled it correctly and adequately.

My knowledge about the process of selling a house was minimal. Because of this, I regularly called your office and asked questions. I was always helped quickly, friendly, and with clear explanations. Working with move was easy and provides good insight into the status of affairs. Nevertheless, I would like to suggest that you explain the entire process from start of sale to transfer verbally, step by step, not only during the initial consultation with the real estate agent. Now it is only via…

The contact was excellent: pleasant personally, but also professional and business-oriented. Always adequate feedback and consultation regarding the implementation of process steps. Great compliments!

Fair and down-to-earth! Top service!! Everything is arranged very quickly.

A well-deserved 10! Our real estate agent from Prisma was very knowledgeable about the housing market in Delden. She showed our house to the candidates with tremendous enthusiasm, which resulted in our house being sold very well. Both the buying and selling parties are very happy!

Very satisfied with the real estate agent. Contact was good via phone, app and email. The real estate agent is well informed about developments in the market.

Top experience when selling my house! From the first contact, everything went smoothly and was clear. I was informed on time and clearly about every step during the sales process. Nothing but praise for Nancy and her team!

We have had a good connection with the real estate agent from the beginning. Everything was clearly explained to us and communication was excellent. Everything went as desired.

From the first contact to the end, top-notch service! Clear communication from both Nancy and the entire Prisma internal support team. I knew very well in every phase of the sales process what I was dealing with and what to expect.

Quick to market and even quicker sold with pleasant communication. Viewings scheduled on two days and smooth handling, very nice.

The entire sales process went smoothly and clearly, and the realtor was very skilled and decisive. The sale ultimately came to fruition quickly and with good conditions.

Good contact Quick, easily accessible both personally and by phone and app and email Smooth handling

The agent is very knowledgeable about the market and gave us the right advice. The personal contact moments were missed in the run-up to the sale/viewings. Once we got to the bidding process, this was fine again. All in all, we are satisfied with the sale.

A great real estate agent. Understands the business, gives you good advice. They guide you well throughout the entire process of selling/buying your house.

Good contact with Arjan, a short report after each viewing. If you have any questions, you can always contact Prisma.

Great! Short lines and fine communication combined with the necessary expertise. Definitely recommendable!

The real estate agent was always easily accessible, both by phone and email. Thanks to well-supported sales advice, our apartment was sold quickly and at a good price.

Very good. Fine and clear contact with employees within Era. Special compliments to Nancy Ottenschot.

From beginning to end, we had a smooth and pleasant collaboration with all involved employees of the real estate agency.

Nancy and her colleagues from Prisma Era Realtors in Delden have helped us fantastically. They are professional, extremely friendly and honest, always respond and arrange things quickly and have a good knowledge of the local housing market in Delden.

It was a pleasant collaboration, clear and fast communication. This makes it very nice. The honesty and expertise of the office, highly recommended!

Very pleasant in terms of contact, short lines of communication, quick answers to questions, a lot of local knowledge. And not unimportant, our house sold quickly!

A good story and a clear explanation of the project being undertaken. Friendly and goal-oriented.

Excellent guidance and advice, pleasant communication. Prisma Era Delden has a lot of local knowledge and really uses it for the client.

We look back very fondly on the sale of our house. The guidance and service were excellent. The contact was very personal, and no question was too much trouble. She does her work with great enthusiasm and passion.

We can only look back positively on the services of our real estate agent. There was clear communication throughout the entire process and no question was too much. It's also great that the real estate agent conveyed our enthusiasm for our home so fantastically to all interested parties. Only praise!

No effort was too much for Arjan and the team. Communication flowed smoothly, quickly, and pleasantly. The result was a sale within two weeks, exceptionally satisfied!

We chose ERA based on previous good experiences (2x) and this time too, we are very happy with that.

From the initial consultation to the sale of the property, we received very good guidance. They understand the matter and guided us meticulously towards a successful end. Very friendly staff who also take the time for you. Prisma is recommended!

The guidance was perfect. Everything arranged quickly and well. A realistic assessment was made so we knew what to expect.

Expert people with a lot of knowledge of the local market too, good advice, clear agreements and lots of experience. That gives confidence!

Good communication, fast and great service. Thanks Arjan 👍 …

The realtor did her job well!

Pleasant contact and very professional!

We had made an offer on a house in Delden. After the closing time of 12:00 PM, we had to hear through friends at 4:00 PM that we hadn't been selected………why is this good guidance/service?

Very pleasant experience with this broker. Good feel for the market and very expert.

Nancy has helped us tremendously during this time! Everything went well and quickly! Thank you for that!

Excellent contact, proper handling. Thank you!

Although I was on vacation myself, the process went well, we were always kept informed and could follow everything properly via move.

Great! Both contact with realtor Nancy and with the people in the internal services department, we experienced very pleasantly!

Great, our considerably renovatable house was sold relatively quickly to a young couple who can certainly turn it back into a palace. The real estate agent did her job well and the support/accessibility of her office was also excellent.

Pleasant contact and professional service. It's a great advantage that there is a lot of knowledge of the local housing market.

The entire process was expertly managed and with a very personal approach by my broker. I am therefore very satisfied and would recommend Nancy to everyone because of her expertise, pleasant personality and approach without losing sight of the process.

Fantastic support. Our house sold within 7 weeks. A compliment to the photographer too, for beautiful and truthful photos. Thank you heartily to all employees. Sam yotrungruang Chris van der Sluis

Without a doubt a professional real estate agency. Excellent and easily accessible brokers and back office.

Perfect service throughout the entire process. Very knowledgeable agent with a great feel for the market and potential buyers. Very pleasant communication and ultimately a very satisfied feeling.

Keeps appointments. Familiar with the local market. Modern communication via the internet. He looks good and cheerful.

I received excellent guidance from Prisma. The sale went well. Direct contact with the broker themselves can sometimes be difficult, but the office handles that well.

We have known Nancy from Prima ERA Real Estate Delden for some time, we once purchased a property from her, she has been with us as a buyer's agent and now she has sold our house. She is a true professional who knows the (local) market like no other and is always honest and sincere. The rest of her colleagues also communicate quickly and clearly. A real recommendation therefore.

Our realtor Nancy helped us well and pleasantly. She has the right knowledge at hand. There was quick and good communication with each other. The contact with the office in Delden was also good. Thank you very much.

Arjan ter Keurs really helped us to sell our apartment! And of course, the ladies also contributed!! It's an agency you can rely on 👌👌…

Our broker Nancy supported us very well. Regularly and at the right moments, there was pleasant contact, and questions were answered quickly. She also expertly guided the ultimate sales process up to the final selling price and helped us make the right choices. Ultimately, I think that thanks to her we put our house on the market in the best way and sold it for the best price.

Expert and personal advice with step-by-step guidance from Nancy and her team to sell the house quickly and correctly.

In the meantime, we have had 3 houses for sale through Prisma Makelaars and everything has gone perfectly again this time as well. Are you looking for a real estate agent who knows their stuff, then we can certainly recommend them. If you have any questions, the staff of Prisma Makelaar are always at your service. Arjan, Marije, Kim and Fiona, thank you very much for your cooperation.

My house sold through Arjan from Prisma and so far it has gone well. Good conversations beforehand. Arjan took plenty of time and kept me informed or consulted about the next step in the process each time. Documents are professionally stored digitally in an online file. The stylist also helped well. In short, I am satisfied.

Pleasant guidance throughout the entire process. Realistic pricing and strategy. It was nice that regular feedback was given, allowing us from a distance (230 km!) to stay informed about the progress and get a feel for opportunities and possibilities. A pleasant intake beforehand and useful tips regarding preparing for sale and what to include or not in the list of movable assets. So Nancy and Lianne: thank you! Good work ladies! We have not regretted our choice for your office, that became clear to us again during the process ;-)