EasyMakelaars B.V.

Don't rent through easymakelaars and don't do business with them. There is virtually no contact between these real estate agents and their landlords, so it’s impossible to find out what exactly is wrong with the property. During the viewing, I was told that the gas boiler would be replaced by an electric one. I was happy about this because gas would exceed my budget. When the boiler wasn't replaced after my move and I asked the landlord about it, he said there was no such arrangement and that I would have to pay for gas. Talking to easymakelaars was pointless. They didn’t know what I was talking about and were certain that the electric boiler had been installed. That wasn’t the case. Without my consent, they tried to 'repair' the situation by giving my name and contact details to a company that arranges energy contracts, as if their dishonesty were my problem. Your privacy is certainly not their concern. The rental agreement was vague because it said nothing about who was responsible for gas costs. It probably was written when fantasies about electric water heaters were still realistic. Due to this vagueness, every legal procedure I initiated was answered with: 'You have no strong arguments to pursue this.' Either easymakelaars is intentionally misleading or completely incompetent. Don't bother and don't trust a word of what they say.

They helped me find three rental apartments in Leiden. They continue to do business with landlords who don't return the security deposit, especially not to expats. Before I went to rent, they promised me they would return the deposit and intervene if necessary, but when I later asked for help, they ignored that promise. So they are deliberately part of the chronic problem of greedy landlords in the Netherlands.

Don't fall for this trap - these are criminals who won't pay back your deposit after the end of a contract and ignore all reminders and attempts to contact them. They also largely didn't respond when we rented an apartment from them. Avoid this!

If I could, I would give -1 star. They don't respond to emails, don't call, don't show up for appointments, and the girl who showed us the house said things we already knew, or just things that weren't true about the property. We wanted to go directly to their office, but it was closed on Friday. I have no words for this realtor, just don't do business with them!! It’s a waste of time.

The previous reviews didn't predict much good either. My experience is that Easy Makelaars is unreachable: not via email, not via Pararius, and not by phone. If you respond via Pararius, you immediately receive a standard email with an invitation for a viewing. But if you have any questions about that: no response. It's a shame that many properties are available for rent through Easy. I'm skipping Easy.

They invited people for a group viewing and didn't show up. Another potential tenant and I waited 30 minutes before going home.

**** UPDATE: For all (former) tenants, there is most likely incorrectly the monthly service costs cashed via easymakelaars. If you contact huurdokters.nl they will arrange that you get a large part back. Easy makelaars will not return this themselves. **** Myself a tenant for several years. This is the perfect example of a real estate agent who only thinks about filling his own pockets and nothing at all about the well-being of the tenants. Promises are not kept and there is no transparency. For the reader who wants to consider renting here, do not unless: -You don't mind that no maintenance will ever be performed on the property. -You want to incorrectly pay up to 80% too much in service costs, which will again never be settled with you. -You like not being taken seriously by the real estate agent who rents the house to you. -You are at peace with the fact that when there are defects and this is reported nothing but absolutely nothing will be done by the landlord. -You also don't mind that the landlord will not keep any agreements made. If you have no problem with this, I would definitely do it!!

Had a lovely viewing, where we were told that we were the only candidates for the apartment. We were completely naive and happy, especially when we were called to say that we had also been chosen! Subsequently, we received a phone call saying that we weren't selected after all. We did find it remarkable and just to be sure, we called back, after which we were rudely told that it really had been rented out to someone else. A month later, we happened to walk past the apartment in question, where another 'for rent' sign was hanging up again. Quite remarkable.

Never respond to emails.

Rude and unprofessional.

What terrible customer service you offer. You should be ashamed of yourselves. My friend called to inquire about a rental property in which we were very interested. During the phone call, my friend indicated that we had attended multiple viewings. At this point, the fake jerk on the other end of the line pointed out to us that you 'don't have it to choose from' at this time and that we should be happy if we could rent anywhere. The reason we are viewing multiple houses is because it is indeed difficult to get a house. We like to register for multiple options, because the chance of getting a property is very low. Thanks to this employee, we were never allowed to view the house or be considered for it. This is simply the most ridiculous thing I have ever experienced. The only reason you are even in business is because there is so ridiculously high demand for houses. As soon as that decreases, you will have to rely on your customer service and then I hope you go bankrupt very quickly. Outright scandalous.

Easy real estate agents = you become broke quickly. The only 'easy' thing about this office is how easily they find excuses to take your money. If you decide to rent a house through them, make sure you take photos of the smallest flaws and details of the apartment as soon as you move in, because they make you pay a lot for the smallest things, even if they were already there.

I had a fantastic experience with Easy Brokers. I had trouble finding a house for a few months and only got negative reactions to the viewings I attended. I asked Easy Brokers for help and they were the only real estate agents who took my case seriously. Carlo was so helpful and did his best to find the best solution. A few days after our appointment, I finally found the studio that was perfect for me. I would definitely recommend them.

Very bad experience. We wanted to rent an apartment and had a friendly opening and viewing. After that, things quickly went wrong. Never heard anything or received a response to emails. Had to call 6 times ourselves to find out if the apartment was rented and always got the same answer 'we don't know you will hear today or tomorrow'. This lasted for 2 weeks. Called again today and suddenly the apartment was rented. Extremely unprofessional, unfriendly and unkind. Definitely not worth searching through them.

Unfortunately no positive experience. Luckily found a house, but not through Easy Makelaars. I had a pleasant viewing at the time. Subsequently all (personal) documentation was sent and nothing more was heard from them. Not even after I emailed again. Only weeks later a pathetic standard rejection. It is a difficult housing market for both buyers and renters, but as a real estate agent you can ensure that an experience is still pleasant, even if you don't get the house. That was not the case here. A pity.

I am very satisfied with the service that Carlo from EasyMakelaars provided me! When I was not chosen by the owner after my first viewing, Carlo found another apartment for me within a week, where I could move in just a few days later. Always very friendly and helpful in contact. Never would have dreamed of finding something so quickly that meets all my requirements. And that is thanks to EasyMakelaars!

I requested to view an apartment and received the answer two weeks later that the apartment had been rented. Really a responsive agency :D

A+++++ Very good experience with Easymakelaars when finding a furnished rental apartment! We found an apartment within two days from the US via this agency through video chats, emails and SMS, with the help of our realtor Carlo. He was open, friendly, responded quickly and did everything he could to find an apartment for our daughter, who is coming to Leiden for her master's! The emails and phone calls with the office, Jacqueline, the office manager, were also professional and punctual. I absolutely recommend Easy Makelaars if you are looking for a rental property! ~ Lydia, Ali en Nicole

After a long search, we found a lovely house! The staff are very direct and can sometimes come across as blunt. But they really do their best for you when they notice you're seriously looking! If I encounter any staff members, we always still have a nice chat :D

I really found what I was looking for! They've done everything to find a place for me!!! I'm so happy to work with such a team! :)

The team members of Easymakelaars are amazing. It was very difficult to find a home in Leiden, but they did their best for us. Finally, we found a beautiful home. They are not only professional, but also friendly. I am very happy that I met the employees of this rental company. Thank you all.

Terrible service and poor communication. Outright rude. I would never sell my house through them or collaborate with them in any other way.

Easy Makelaars helped us find a rental property in Leiden when there were few available. We were impressed by their service and especially Outman, who helped us to the utmost in solving problems. We spent a lot of time at the office during our search for a home and were greeted with a smile each time and offered something to drink (take advantage of that coffee offer, it's very tasty).

Top rental service, Nice and incredibly helpful team. Definitely recommended!

I didn't know what to expect upon arrival in this wonderful postcard town from Australia. What I found was a team of friendly professionals who did everything they could to help me and make me feel at home. Don't bother going anywhere else. #25minstostadscentrummet de trein

Very poor communication from the brokers. Several attempts have been made to reach them after viewing an apartment but I still haven't succeeded. Not recommended.

Really nice guys, they helped us really well despite the housing crisis! Big shout-out to Outman, he was the sweetest :)

We were literally homeless and Outman saved us, he has done so much for us! Call Outman in times of need!

My niece just started university in Leiden and as wonderful as that was, it turned out that moving to Leiden, finding a room or apartment to rent was impossible and became a nightmare. But - EVERYTHING IS POSSIBLE with CARLO and his team!!! She got more than she ever dared to dream. Thank you Carlo, you are the right person to trust when looking for housing.

I had a great experience with this agency! They are all super friendly and effective! Ask for Carlo, he found me a room within 2 days (quite an achievement for the housing market in Leiden!!). I can wholeheartedly recommend them!

They helped me and my roommate enormously! Very kind people with a strong will to help! They have also helped many of my friends find accommodation in this very closed housing market! I can absolutely recommend them.

Carlo really helped my friends and me find a home, on quite short notice and in a tight market, so thank you very much for all your help and the rest of easymakelaars. I appreciate all the help, truly a legend, Carlo.

Finding a room in Leiden seemed simply impossible. I had put in a lot of effort to find something, but without any success. When I came to EasyMakelaars, Carlo not only immediately found a room for me, but the room was also perfect! It was even better than I had hoped. Carlo and Jacqueline were extremely helpful throughout the entire process with everything I needed.

I had a great time with this office. Carlo and his team helped me through various possibilities and they worked day and night with me to make sure I got everything on time. Great place and great people!

Previous clients advised me to engage this agency and I’ve never regretted that! I had been desperately searching for a home for three months and the agency understood my situation and used a very personal approach. They not only helped me find a beautiful studio, but also arranged all legal and payment matters as quickly as possible so that I could virtually move in immediately. I am incredibly grateful for that! And special thanks to Carlo and Jacqueline who literally came to my aid, solved all the problems and even supported and gave me instructions outside of their working hours!

Very good experience with this real estate agency! I found a house within 3 days, although it is really difficult to find a home in Leiden. The realtor who helped me, Carlo, was very helpful, friendly and professional! He …

they make it anything but easy. In the meantime, already had 4 incidents. First time I had a viewing at a house at 16:00, but at 16:00 there was no real estate agent. Called and then someone eventually came. A week later somewhere else …

Terrible service. The first time I dealt with you, I encountered a very unprofessional and rude employee, and then my emails were ignored twice. I would not recommend you to anyone.

I had made an appointment for a viewing. Ten minutes after the agreed time, there was still no one. I called the 06 number of the employee I had made an appointment with, but that person was unreachable. Easymakelaars would contact …

My girlfriend and I were looking for a small house through various websites for months, but nothing seemed to happen. We decided to visit Easy real estate agents and within a week an apartment was arranged. Good service and friendly employees.

Initially a friendly service. Myself and a study buddy rented an apartment on the first floor of a house. The agent chose himself unreliable tenants, refused to take the utility bills (gas/water/electricity/internet) on himself …

Very good experience with this real estate agent; we were helped very well and professionally and found a rental property within 1.5 weeks! Problems were addressed immediately, we were kept well informed, and they were easily accessible. Now we are enjoying our little apartment. Extra praise for employee Jacqueline!

I was urgently looking for a living space in Leiden. Contact was quickly made with me and the rental agreement could already be signed on the same day as the viewing! …

I found both apartments that I have rented through Easy Makelaars. It is important to know that the Dutch housing market is extremely tight and it is generally difficult to find a property, especially if you are …

I looked for and found a home through this office. They always responded quickly, I got all the help I needed and although I have only moved into this house a week ago, the staff of EasyMakelaars were extremely helpful and …

Never do business with these people. The first week the contact goes smoothly, but when there are then problems with the apartment they no longer pick up and do not answer emails anymore. Complaints were throughout the …

EasyMakelaars, EasyRentals, Refam, all the same people. Stay as far away from them as possible. Very nice when you want to rent a house from them but once they have to step in as landlords... They kept us dealing with mold in the bedrooms for months …

Specialized in assisting expatriates who are looking for a rental property and do not know the Dutch rental regulations. I had to hire a lawyer, who told me that they are lying.

The real estate agents found a fantastic apartment for me in no time. They are friendly, professional and patiently explain everything. It was a nice experience working with Easy Makelaars!

The men from easymakelaar helped us find a fantastic apartment in no time at all. They stayed nearby to check if everything was alright and that we could finalize the deal without any problems. All in all, a great experience and we are happy that we visited their office.

They are quite attentive and friendly until you sign the contract... After you move in, you're completely on your own, they don't answer any questions or complaints... …

Very poor communication with tenants and also within their own company. On three occasions, appointments I made were not kept because 'a mistake was made' within their system.

The employees seemed to mean well, but it was not a pleasant experience going house hunting with them. I went to their office non-stop for a week to inquire about an apartment in which I was interested …

We have just moved from Austria to Leiden and had a fantastic experience with Easy Makelaars! They were very friendly, helpful and professional. They helped us with the installation of electricity, water and gas, and …

Carlo is the best realtor. He does everything to find a house for you. I recommend this realtor to everyone.

Fantastic help from Easy Makelaar. Despite the tight housing market, they managed to find a great house after a few months thanks to this team. They respond well to the wishes of the future tenant. Very satisfied!

For students considering engaging these people for a room, be aware that they request contractual costs. Requesting these contractual costs has been prohibited since July 2016 (source: government). Only the owner of the house may…

They (then still 'Easyrentals') rented me an apartment that turned out to be illegal for habitation, contrary to what was stated in our lease agreement. They lied both to the owner and to me. I demanded a refund of the …

After walking in, immediately received a very friendly welcome. We could go look somewhere right away and signed the same day! Great people, great realtor.

Really great people, professional and friendly. My girlfriend and I went to Leiden a week ago because we were completely in love with this beautiful city. We tried EVERYWHERE to…

After I found a nice apartment via the Easymakelaars website. It turned out that I had to sign a 'rental assignment agreement', which stated, among other things, that I accept the property and was allowed to terminate it with two months' rent and a…

I was very shocked when I saw how this office and its employees are handling it, at least with the students, most of whom are desperately looking for a room in a city like Leiden. Firstly, they only think about…

Very satisfied with Easymakelaars: I was desperate in my search for a house in Leiden. Although there were many other people in the same situation, they were very nice and spent a lot of time with me showing me what they had. Moreover …

Easymakelaars is a new limited liability company spun off from the old EasyRentals to evade the recovery of brokerage fees. A bad thing. …

especially continue, thank you for the good rental service

Highly engaged and expert staff who can effectively make the right match between demand and supply of rental objects. I also found the personal approach very pleasant. As you…

I was looking for a beautiful studio in Leiden to live in. After having researched everything online, I ended up with EasyMakelaars. I was helped very well and felt that they put my wishes forward to find a suitable home for…