EasyMakelaars B.V.

Don't rent through easymakelaars and don't do business with them. There is virtually no contact between these real estate agents and their landlords, so it’s impossible to find out what exactly is wrong with the property. During the viewing, I was told that the gas boiler would be replaced by an electric one. I was happy about this because gas would exceed my budget. When the boiler wasn't replaced after my move and I asked the landlord about it, he said there was no such arrangement and that I would have to pay for gas. Talking to easymakelaars was pointless. They didn’t know what I was talking about and were certain that the electric boiler had been installed. That wasn’t the case. Without my consent, they tried to 'repair' the situation by giving my name and contact details to a company that arranges energy contracts, as if their dishonesty were my problem. Your privacy is certainly not their concern. The rental agreement was vague because it said nothing about who was responsible for gas costs. It probably was written when fantasies about electric water heaters were still realistic. Due to this vagueness, every legal procedure I initiated was answered with: 'You have no strong arguments to pursue this.' Either easymakelaars is intentionally misleading or completely incompetent. Don't bother and don't trust a word of what they say.

Ze hebben me geholpen bij het vinden van drie huurwoningen in Leiden. Ze blijven zaken doen met verhuurders die de huurwaarborg niet terugbetalen, vooral niet aan expats. Voordat ik ging huren, beloofden ze me de borg terug te betalen en indien nodig in te grijpen, maar toen ik later om hulp vroeg, negeerden ze die belofte. Ze zijn dus bewust onderdeel van het chronische probleem van hebzuchtige verhuurders in Nederland.

Trap niet in deze valkuil - dit zijn criminelen die je borg niet terugbetalen na afloop van een contract en alle herinneringen en pogingen om contact op te nemen negeren. Ze reageerden ook grotendeels niet toen we een appartement bij hen huurden. Vermijd dit!

If I could, I would give -1 star. They don't respond to emails, don't call, don't show up for appointments, and the girl who showed us the house said things we already knew, or just things that weren't true about the property. We wanted to go directly to their office, but it was closed on Friday. I have no words for this realtor, just don't do business with them!! It’s a waste of time.

The previous reviews didn't predict much good either. My experience is that Easy Makelaars is unreachable: not via email, not via Pararius, and not by phone. If you respond via Pararius, you immediately receive a standard email with an invitation for a viewing. But if you have any questions about that: no response. It's a shame that many properties are available for rent through Easy. I'm skipping Easy.

They invited people for a group viewing and didn't show up. Another potential tenant and I waited 30 minutes before going home.

**** UPDATE: For all (former) tenants, there is most likely incorrectly the monthly service costs cashed via easymakelaars. If you contact huurdokters.nl they will arrange that you get a large part back. Easy makelaars will not return this themselves. **** Myself a tenant for several years. This is the perfect example of a real estate agent who only thinks about filling his own pockets and nothing at all about the well-being of the tenants. Promises are not kept and there is no transparency. For the reader who wants to consider renting here, do not unless: -You don't mind that no maintenance will ever be performed on the property. -You want to incorrectly pay up to 80% too much in service costs, which will again never be settled with you. -You like not being taken seriously by the real estate agent who rents the house to you. -You are at peace with the fact that when there are defects and this is reported nothing but absolutely nothing will be done by the landlord. -You also don't mind that the landlord will not keep any agreements made. If you have no problem with this, I would definitely do it!!

Had a lovely viewing, where we were told that we were the only candidates for the apartment. We were completely naive and happy, especially when we were called to say that we had also been chosen! Subsequently, we received a phone call saying that we weren't selected after all. We did find it remarkable and just to be sure, we called back, after which we were rudely told that it really had been rented out to someone else. A month later, we happened to walk past the apartment in question, where another 'for rent' sign was hanging up again. Quite remarkable.

Never respond to emails.

Rude and unprofessional.

What terrible customer service you offer. You should be ashamed of yourselves. My friend called to inquire about a rental property in which we were very interested. During the phone call, my friend indicated that we had attended multiple viewings. At this point, the fake jerk on the other end of the line pointed out to us that you 'don't have it to choose from' at this time and that we should be happy if we could rent anywhere. The reason we are viewing multiple houses is because it is indeed difficult to get a house. We like to register for multiple options, because the chance of getting a property is very low. Thanks to this employee, we were never allowed to view the house or be considered for it. This is simply the most ridiculous thing I have ever experienced. The only reason you are even in business is because there is so ridiculously high demand for houses. As soon as that decreases, you will have to rely on your customer service and then I hope you go bankrupt very quickly. Outright scandalous.

Gemakkelijke makelaars = je bent snel blut. Het enige "gemakkelijke" aan dit bureau is hoe makkelijk ze excuses vinden om je geld af te troggelen. Als je besluit om via hen een woning te huren, zorg er dan voor dat je foto's maakt van de kleinste gebreken en details van de woning zodra je erin trekt, want ze laten je flink betalen voor de kleinste dingen, zelfs als die er al waren.

Ik heb een fantastische ervaring gehad met Easy Brokers. Ik had een paar maanden moeite met het vinden van een huis en kreeg alleen maar negatieve reacties op de bezichtigingen die ik bijwoonde. Ik heb Easy Brokers om hulp gevraagd en zij waren de enige makelaars die mijn zaak serieus namen. Carlo is zo behulpzaam en deed zijn uiterste best om de beste oplossing te vinden. Een paar dagen na onze afspraak vond ik eindelijk de studio die perfect bij me paste. Ik zou ze zeker aanbevelen.

Very bad experience. We wanted to rent an apartment and had a friendly opening and viewing. After that, things quickly went wrong. Never heard anything or received a response to emails. Had to call 6 times ourselves to find out if the apartment was rented and always got the same answer 'we don't know you will hear today or tomorrow'. This lasted for 2 weeks. Called again today and suddenly the apartment was rented. Extremely unprofessional, unfriendly and unkind. Definitely not worth searching through them.

Unfortunately no positive experience. Luckily found a house, but not through Easy Makelaars. I had a pleasant viewing at the time. Subsequently all (personal) documentation was sent and nothing more was heard from them. Not even after I emailed again. Only weeks later a pathetic standard rejection. It is a difficult housing market for both buyers and renters, but as a real estate agent you can ensure that an experience is still pleasant, even if you don't get the house. That was not the case here. A pity.

I am very satisfied with the service that Carlo from EasyMakelaars provided me! When I was not chosen by the owner after my first viewing, Carlo found another apartment for me within a week, where I could move in just a few days later. Always very friendly and helpful in contact. Never would have dreamed of finding something so quickly that meets all my requirements. And that is thanks to EasyMakelaars!

I requested to view an apartment and received the answer two weeks later that the apartment had been rented. Really a responsive agency :D

A+++++ Very good experience with Easymakelaars when finding a furnished rental apartment! We found an apartment within two days from the US via this agency through video chats, emails and SMS, with the help of our realtor Carlo. He was open, friendly, responded quickly and did everything he could to find an apartment for our daughter, who is coming to Leiden for her master's! The emails and phone calls with the office, Jacqueline, the office manager, were also professional and punctual. I absolutely recommend Easy Makelaars if you are looking for a rental property! ~ Lydia, Ali en Nicole

After a long search, we found a lovely house! The staff are very direct and can sometimes come across as blunt. But they really do their best for you when they notice you're seriously looking! If I encounter any staff members, we always still have a nice chat :D

Ik heb echt gevonden wat ik zocht! Ze hebben er alles aan gedaan om een ​​plek voor me te vinden!!! Ik ben zo blij om met zo'n team samen te werken! :)

The team members of Easymakelaars are amazing. It was very difficult to find a home in Leiden, but they did their best for us. Finally, we found a beautiful home. They are not only professional, but also friendly. I am very happy that I met the employees of this rental company. Thank you all.

Terrible service and poor communication. Outright rude. I would never sell my house through them or collaborate with them in any other way.

Easy Makelaars hielp ons bij het vinden van een huurwoning in Leiden toen er maar weinig beschikbaar waren. We waren onder de indruk van hun service en in het bijzonder van Outman, die ons tot het uiterste hielp bij het oplossen van problemen. We brachten veel tijd door op kantoor tijdens onze zoektocht naar een woning en werden elke keer met een glimlach begroet en kregen iets te drinken aangeboden (maak gebruik van die koffie-aanbieding, die is erg lekker).

Top rental service, Nice and incredibly helpful team. Definitely recommended!

I didn't know what to expect upon arrival in this wonderful postcard town from Australia. What I found was a team of friendly professionals who did everything they could to help me and make me feel at home. Don't bother going anywhere else. #25minstostadscentrummet de trein

Very poor communication from the brokers. Several attempts have been made to reach them after viewing an apartment but I still haven't succeeded. Not recommended.

Really nice guys, they helped us really well despite the housing crisis! Big shout-out to Outman, he was the sweetest :)

We were literally homeless and Outman saved us, he has done so much for us! Call Outman in times of need!

My niece just started university in Leiden and as wonderful as that was, it turned out that moving to Leiden, finding a room or apartment to rent was impossible and became a nightmare. But - EVERYTHING IS POSSIBLE with CARLO and his team!!! She got more than she ever dared to dream. Thank you Carlo, you are the right person to trust when looking for housing.

I had a great experience with this agency! They are all super friendly and effective! Ask for Carlo, he found me a room within 2 days (quite an achievement for the housing market in Leiden!!). I can wholeheartedly recommend them!

They helped me and my roommate enormously! Very kind people with a strong will to help! They have also helped many of my friends find accommodation in this very closed housing market! I can absolutely recommend them.

Carlo really helped my friends and me find a home, on quite short notice and in a tight market, so thank you very much for all your help and the rest of easymakelaars. I appreciate all the help, truly a legend, Carlo.

Finding a room in Leiden seemed simply impossible. I had put in a lot of effort to find something, but without any success. When I came to EasyMakelaars, Carlo not only immediately found a room for me, but the room was also perfect! It was even better than I had hoped. Carlo and Jacqueline were extremely helpful throughout the entire process with everything I needed.

Ik heb een geweldige tijd gehad met dit bureau. Carlo en zijn team hebben me door verschillende mogelijkheden heen geholpen en ze hebben dag en nacht met me gewerkt om ervoor te zorgen dat ik alles op tijd kreeg. Geweldige plek en geweldige mensen!

Previous clients advised me to engage this agency and I’ve never regretted that! I had been desperately searching for a home for three months and the agency understood my situation and used a very personal approach. They not only helped me find a beautiful studio, but also arranged all legal and payment matters as quickly as possible so that I could virtually move in immediately. I am incredibly grateful for that! And special thanks to Carlo and Jacqueline who literally came to my aid, solved all the problems and even supported and gave me instructions outside of their working hours!

Zeer goede ervaring met dit makelaarskantoor! Ik heb binnen 3 dagen een huis gevonden, hoewel het in Leiden echt lastig is om een woning te vinden. De makelaar die me hielp, Carlo, was erg behulpzaam, vriendelijk en professioneel! Hij …

ze maken het alles behalve easy. Inmiddels al 4 keer een incident gehad. Eerste keer had ik om 16:00 een bezichtiging bij een huis, maar om 16:00 was er geen makelaar. Gebeld en toen kwam er wel iemand uiteindelijk. Week later ergens anders …

Terrible service. The first time I dealt with you, I encountered a very unprofessional and rude employee, and then my emails were ignored twice. I would not recommend you to anyone.

Ik had een afspraak gemaakt voor een bezichtiging. Tien minuten na de afgesproken tijd was er nog steeds niemand. Ik belde het 06-nummer van de medewerker met wie ik had afgesproken, maar die was onbereikbaar. Easymakelaars zou contact met …

My girlfriend and I were looking for a small house through various websites for months, but nothing seemed to happen. We decided to visit Easy real estate agents and within a week an apartment was arranged. Good service and friendly employees.

Aanvankelijk een vriendelijke service. Ik en een studiegenootje huurden een appartement op de eerste verdieping in een huis. De makelaar koos zelf onbetrouwbare huurders, vertikte het om de woonlasten (gas/water/electra/wifi) op zich te …

Very good experience with this real estate agent; we were helped very well and professionally and found a rental property within 1.5 weeks! Problems were addressed immediately, we were kept well informed, and they were easily accessible. Now we are enjoying our little apartment. Extra praise for employee Jacqueline!

Ik was met spoed opzoek naar een woonruimte in Leiden. Er werd snel contact met mij opgenomen en kon op dezelfde dag als de bezichtiging de huurovereenkomst al komen tekenen! …

Ik heb beide appartementen die ik via Easy Makelaars heb gehuurd, gevonden. Het is belangrijk om te weten dat de Nederlandse huizenmarkt extreem krap is en het over het algemeen moeilijk is om een ​​woning te vinden, vooral als je een …

Ik heb via dit bureau een woning gezocht en gevonden. Ze reageerden altijd snel, ik kreeg alle hulp die ik nodig had en hoewel ik pas een week geleden in dit huis ben ingetrokken, zijn de medewerkers van EasyMakelaars enorm behulpzaam en …

Nooit zaken doen met deze mensen. De eerste week verloopt het contact soepel, wanneer er vervolgens problemen met het appartement zijn nemen ze niet meer op en beantwoorden ze geen mails meer. Klachten werden in het hele …

EasyMakelaars, EasyRentals, Refam, all the same people. Stay as far away from them as possible. Very nice when you want to rent a house from them but once they have to step in as landlords... They kept us dealing with mold in the bedrooms for months …

Specialized in assisting expatriates who are looking for a rental property and do not know the Dutch rental regulations. I had to hire a lawyer, who told me that they are lying.

De makelaars hebben in een mum van tijd een fantastisch appartement voor me gevonden. Ze zijn vriendelijk, professioneel en leggen alles geduldig uit. Het was een fijne ervaring om met Easy Makelaars te werken!

The men from easymakelaar helped us find a fantastic apartment in no time at all. They stayed nearby to check if everything was alright and that we could finalize the deal without any problems. All in all, a great experience and we are happy that we visited their office.

Ze zijn behoorlijk attent en vriendelijk totdat je het contract tekent... Nadat je bent verhuisd, ben je helemaal op jezelf aangewezen, ze beantwoorden alleen geen vragen of klagen... …

Very poor communication with tenants and also within their own company. On three occasions, appointments I made were not kept because 'a mistake was made' within their system.

De medewerkers lijken het goed te bedoelen, maar het was geen prettige ervaring om met hen op huizenjacht te gaan. Ik ben een week lang onophoudelijk naar hun kantoor gegaan om te informeren naar een appartement waarin ik geïnteresseerd …

We zijn net verhuisd van Oostenrijk naar Leiden en hebben een fantastische ervaring gehad met Easy Makelaars! Ze waren erg vriendelijk, behulpzaam en professioneel. Ze hielpen ons met het installeren van elektriciteit, water en gas, en …

Carlo is the best realtor. He does everything to find a house for you. I recommend this realtor to everyone.

Fantastic help from Easy Makelaar. Despite the tight housing market, they managed to find a great house after a few months thanks to this team. They respond well to the wishes of the future tenant. Very satisfied!

For students considering engaging these people for a room, be aware that they request contractual costs. Requesting these contractual costs has been prohibited since July 2016 (source: government). Only the owner of the house may…

Zij (toen nog 'Easyrentals') verhuurden me een appartement dat illegaal bleek te zijn voor bewoning, in tegenstelling tot wat er in ons huurcontract stond. Ze logen zowel tegen de eigenaar als tegen mij. Ik eiste terugbetaling van de …

After walking in, immediately received a very friendly welcome. We could go look somewhere right away and signed the same day! Great people, great realtor.

Really great people, professional and friendly. My girlfriend and I went to Leiden a week ago because we were completely in love with this beautiful city. We tried EVERYWHERE to…

After I found a nice apartment via the Easymakelaars website. It turned out that I had to sign a 'rental assignment agreement', which stated, among other things, that I accept the property and was allowed to terminate it with two months' rent and a…

I was very shocked when I saw how this office and its employees are handling it, at least with the students, most of whom are desperately looking for a room in a city like Leiden. Firstly, they only think about…

Zeer tevreden over Easymakelaars: ik was wanhopig op zoek naar een woning in Leiden. Hoewel er veel andere mensen in dezelfde situatie zaten, waren ze erg aardig en besteedden ze veel tijd aan me om me te laten zien wat ze hadden. Bovendien …

Easymakelaars is a new limited liability company spun off from the old EasyRentals to evade the recovery of brokerage fees. A bad thing. …

especially continue, thank you for the good rental service

Highly engaged and expert staff who can effectively make the right match between demand and supply of rental objects. I also found the personal approach very pleasant. As you…

I was looking for a beautiful studio in Leiden to live in. After having researched everything online, I ended up with EasyMakelaars. I was helped very well and felt that they put my wishes forward to find a suitable home for…