EasyMakelaars B.V.

Don't rent through easymakelaars and don't do business with them. There is virtually no contact between these real estate agents and their landlords, so it’s impossible to find out what exactly is wrong with the property. During the viewing, I was told that the gas boiler would be replaced by an electric one. I was happy about this because gas would exceed my budget. When the boiler wasn't replaced after my move and I asked the landlord about it, he said there was no such arrangement and that I would have to pay for gas. Talking to easymakelaars was pointless. They didn’t know what I was talking about and were certain that the electric boiler had been installed. That wasn’t the case. Without my consent, they tried to 'repair' the situation by giving my name and contact details to a company that arranges energy contracts, as if their dishonesty were my problem. Your privacy is certainly not their concern. The rental agreement was vague because it said nothing about who was responsible for gas costs. It probably was written when fantasies about electric water heaters were still realistic. Due to this vagueness, every legal procedure I initiated was answered with: 'You have no strong arguments to pursue this.' Either easymakelaars is intentionally misleading or completely incompetent. Don't bother and don't trust a word of what they say.

Scammers who only want to line their pockets.

They helped me find 3 rental properties in Leiden. They continue to do business with landlords who don't refund deposit guarantees, especially not for expats. For me, they promised before renting to return the deposit and intervene if necessary, but ignored their promise later when I asked for help. With that, they knowingly participate in the chronic problem of greedy landlords in the Netherlands.

Don't fall into this trap: these are criminals who will not refund your deposit at the end of a contract and ignore all reminders and attempts to contact them afterwards. They also largely did not respond when we rented an apartment from them. Please avoid!

If I could, I would give it -1 star. They don't respond to emails, they don't respond to phone calls, they don't respond to appointments, and the girl who showed us the house said obvious things we already knew or just things that weren't true about the property. We wanted to go directly to their office, but that was closed on Friday. I have no words for this realtor, just don't bother with this!! It's a waste of time.

The previous reviews didn't predict much good either. My experience is that Easy Makelaars is unreachable: not via email, not via Pararius, and not by phone. If you respond via Pararius, you immediately receive a standard email with an invitation for a viewing. But if you have any questions about that: no response. It's a shame that many properties are available for rent through Easy. I'm skipping Easy.

They invited people for a group viewing and never showed up. Another potential tenant and I waited 30 minutes before going home.

**** UPDATE: For all (former) tenants, there is most likely incorrectly the monthly service costs cashed via easymakelaars. If you contact huurdokters.nl they will arrange that you get a large part back. Easy makelaars will not return this themselves. **** Myself a tenant for several years. This is the perfect example of a real estate agent who only thinks about filling his own pockets and nothing at all about the well-being of the tenants. Promises are not kept and there is no transparency. For the reader who wants to consider renting here, do not unless: -You don't mind that no maintenance will ever be performed on the property. -You want to incorrectly pay up to 80% too much in service costs, which will again never be settled with you. -You like not being taken seriously by the real estate agent who rents the house to you. -You are at peace with the fact that when there are defects and this is reported nothing but absolutely nothing will be done by the landlord. -You also don't mind that the landlord will not keep any agreements made. If you have no problem with this, I would definitely do it!!

Had a lovely viewing, where we were told that we were the only candidates for the apartment. We were completely naive and happy, especially when we were called to say that we had also been chosen! Subsequently, we received a phone call saying that we weren't selected after all. We did find it remarkable and just to be sure, we called back, after which we were rudely told that it really had been rented out to someone else. A month later, we happened to walk past the apartment in question, where another 'for rent' sign was hanging up again. Quite remarkable.

Never respond to emails.

Rude and unprofessional.

What terrible customer service you offer. You should be ashamed of yourselves. My friend called to inquire about a rental property in which we were very interested. During the phone call, my friend indicated that we had attended multiple viewings. At this point, the fake jerk on the other end of the line pointed out to us that you 'don't have it to choose from' at this time and that we should be happy if we could rent anywhere. The reason we are viewing multiple houses is because it is indeed difficult to get a house. We like to register for multiple options, because the chance of getting a property is very low. Thanks to this employee, we were never allowed to view the house or be considered for it. This is simply the most ridiculous thing I have ever experienced. The only reason you are even in business is because there is so ridiculously high demand for houses. As soon as that decreases, you will have to rely on your customer service and then I hope you go bankrupt very quickly. Outright scandalous.

Easy brokers = you will easily go bankrupt. The only 'easy' thing about this agency is how easy they find excuses to take your money. If you decide to rent a property from them, make sure you take photos of the smallest defects and details of the property as soon as you move in, because then you will have to pay a lot for even the smallest things, even if they were already there.

I had a fantastic experience with Easy Brokers. I struggled for months to find a house and only received negative reactions to the viewings I attended. I asked Easy Brokers for help, and they were the only real estate agents who took my case seriously. Carlo is so helpful and did his best to find the best solution. A few days after our appointment, I finally found the studio that was perfect for me. I would definitely recommend them.

Very bad experience. We wanted to rent an apartment and had a friendly opening and viewing. After that, things quickly went wrong. Never heard anything or received a response to emails. Had to call 6 times ourselves to find out if the apartment was rented and always got the same answer 'we don't know you will hear today or tomorrow'. This lasted for 2 weeks. Called again today and suddenly the apartment was rented. Extremely unprofessional, unfriendly and unkind. Definitely not worth searching through them.

Unfortunately no positive experience. Luckily found a house, but not through Easy Makelaars. I had a pleasant viewing at the time. Subsequently all (personal) documentation was sent and nothing more was heard from them. Not even after I emailed again. Only weeks later a pathetic standard rejection. It is a difficult housing market for both buyers and renters, but as a real estate agent you can ensure that an experience is still pleasant, even if you don't get the house. That was not the case here. A pity.

I am very satisfied with the service that Carlo from EasyMakelaars provided me! When I was not chosen by the owner after my first viewing, Carlo found another apartment for me within a week, where I could move in just a few days later. Always very friendly and helpful in contact. Never would have dreamed of finding something so quickly that meets all my requirements. And that is thanks to EasyMakelaars!

I requested to view an apartment, 2 weeks later I received a response that the apartment had been rented. Really responsive agency: D

A+++++ Very good experience getting a furnished rental apartment through Easymakelaars! We managed to find an apartment within two days via this real estate agent from the US, through video chats, emails and text messages with the help of our realtor, Carlo. He was honest, friendly, responsive and did his best to find an apartment for our daughter who is coming to Leiden for her master's degree! Emails and phone calls with the office, Jacqueline, the officemanager, were also professional and timely. I definitely recommend visiting Easy Makelaars if you are looking for a rental property! ~Lydia, Ali and Nicole

After a long search, we found a lovely house! The staff are very direct and can sometimes come across as blunt. But they really do their best for you when they notice you're seriously looking! If I encounter any staff members, we always still have a nice chat :D

Really found what I was looking for! They tried so much to find a place for me!!! So happy to work with such a team! :)

The team members of Easymakelaars are amazing. It was very difficult to find accommodation in Leiden, but they did their best for us, finally we can secure nice places. They are not only professional, but also friendly. I am very happy to meet the staff of this rental company. Thanks to you all.

Terrible service and poor communication. Outright rude. I would never sell my house through them or collaborate with them in any other way.

Easy Makelaars helped us find a rental property in Leiden when there was very little available. We were impressed with their service and especially with Outman, who did everything he could to help us resolve any issues. We spent a lot of time at the office while searching for a house and were greeted with a smile and offered something to drink each time (make use of that offer for coffee, it's very tasty).

Top rental service, Nice and incredibly helpful team. Definitely recommended!

I didn't know what to expect upon arrival in this wonderful postcard town from Australia. What I found was a team of friendly professionals who did everything they could to help me and make me feel at home. Don't bother going anywhere else. #25minstostadscentrummet de trein

Very poor communication from the brokers. Several attempts have been made to reach them after viewing an apartment but I still haven't succeeded. Not recommended.

Really nice guys, they helped us really well despite the housing crisis! Big shout-out to Outman, he was the sweetest :)

We were literally homeless and Outman saved us, he has done so much for us! Call Outman in times of need!

My niece just started studying at the university in Leiden and as good as that was, it turned out that moving to Leiden, finding a room or apartment to rent was impossible and became a nightmare. But - EVERYTHING IS POSSIBLE with CARLO and his team!!! She got more than she could dream. Thank you Carlo, you are the right person to trust when you are looking for a place to live.

I had a great experience with this agency! They are all super friendly and effective! Ask for Carlo, he managed to secure a room for me within 2 days (quite an achievement for the housing market in Leiden!!). I absolutely recommend them!

They helped me and my roommate enormously! Very kind people with a strong will to help! They have also helped many of my friends find accommodation in this very closed housing market! I can absolutely recommend them.

Carlo really helped my friends and me find a place, on quite short notice and in a tight market, so thank you very much for all your help and the rest at easymakelaars. I appreciate all the help, truly a legend Carlo.

Finding a room in Leiden seemed simply impossible. I had put in a lot of effort to find something, but without any success. When I came to EasyMakelaars, Carlo not only immediately found a room for me, but the room was also perfect! It was even better than I had hoped. Carlo and Jacqueline were extremely helpful throughout the entire process with everything I needed.

I had a great time at this agency. Carlo and the crew helped me with various opportunities, and they worked around the clock with me to ensure I got something on time. Great place and great people!

I was advised by previous clients to hire this agency and have never regretted it! I had been desperately searching for a place for 3 months, and the agency understood my situation and approached it very personally. They not only helped me find a beautiful studio but also handled all legal and payment matters as quickly as possible so that I could move in almost immediately. I am incredibly grateful for that! And special thanks to Carlo and Jacqueline who literally came to my aid, solved all problems and even supported and instructed me outside of their working hours!

Very good experience with this real estate agency! I managed to find a house within 3 days, although it is very difficult to find living space in Leiden. The realtor who helped me, named Carlo, was very helpful, friendly and professional! There was always a timely response and I received all the help I needed. I definitely recommend visiting Easy Makelaars if you are looking for rental accommodation!

They are making it anything but easy. We've already had 4 incidents. The first time, I had a viewing at a house at 4:00 PM, but there was no real estate agent there at 4:00 PM. I called and eventually someone showed up. A week later, somewhere else, a viewing. I have to come from Limburg and had just been in the car for 3 hours and had just passed Rotterdam when I was called with the message that they had forgotten to inform the owner and therefore the viewing could not take place. At the next viewing at the same property, I had informed them well in advance that due to unforeseen traffic congestion I would probably be 15-20 minutes late, and that was no problem, I was told. When I finally arrived at the property, the real estate agent was already preparing to leave. He ultimately rushed through it with me in 5 minutes, but initially he wanted to leave it to the current residents. And then the fourth incident. I had made an offer regarding a house several weeks ago. Also called multiple times, but they just couldn't reach the owner. Today I was called again and told that it had already been rented. 'Yes sorry due to the rush that wasn’t reported'. It is simply sad and frankly disrespectful.

Terrible service. The first time I dealt with you, I encountered a very unprofessional and rude employee, and then my emails were ignored twice. I would not recommend you to anyone.

I had made an appointment for a viewing. Ten minutes after the agreed time, there was still no one. I called the 06 number of the employee I had arranged with, but he was unreachable. Easymakelaars said they would try to contact him. I waited another hour and a half in The Hague, but they didn't contact me again, not even for an explanation or apology. A bit unfortunate, a waste of my time.

My girlfriend and I were looking for a small house through various websites for months, but nothing seemed to happen. We decided to visit Easy real estate agents and within a week an apartment was arranged. Good service and friendly employees.

Initially a friendly service. I and a fellow student rented an apartment on the first floor in a house. The real estate agent himself chose unreliable tenants, refused to take responsibility for the living expenses (gas/water/electricity/wifi), so we as tenants had to resolve this among ourselves. When the tenants of the ground floor left for the sunny south, they left me and my roommate with 300 euros in unpaid living expenses, plus there was an additional charge from the gas company of 2000 euros. The real estate agent said he would contact the landlord, but never did. We also sometimes went two weeks without hot water and every repair was carried out reluctantly. Finally, an amount was also withheld from the deposit because 'something had happened to the floors', which is genuinely ridiculous because the floors weren't even clean when we moved in (not to mention that the 'renovators' were smoking heavily in the apartment and everything smelled of tobacco upon moving in). Avoid like the plague, especially when you are a student. UPD: No, great, this response. Perhaps the landlord is the client, which I certainly want to accept. It does mean that EasyMakelaars is still the party that fails to properly execute the assignment when they attract tenants of whom it is already quite clear beforehand that they are not reliable (I even had the immigration police at the door because one of the men was allegedly illegal and I reported this to you). Furthermore, as a real estate agent, you should also be there for the tenant and if necessary drag the owner out from under the ground when such abuses occur.

Very good experience with this real estate agent; we were helped very well and professionally and found a rental property within 1.5 weeks! Problems were addressed immediately, we were kept well informed, and they were easily accessible. Now we are enjoying our little apartment. Extra praise for employee Jacqueline!

I was urgently looking for accommodation in Leiden. Contact was quickly made with me and I was able to come and sign the rental agreement on the same day as the viewing! It was arranged quickly, so incredibly good service!

I have found both apartments that I rented through Easy Makelaars. It is important to know that the Dutch housing market is extremely tight and it is generally difficult to find a home, especially if you are a foreign student. For the past two months I have looked at all the websites of local real estate agents for a new house, and only Easy Makelaars had options that fit your income, budget and student criteria, and at the same time found a house that was at least just as good! Of course, that didn't mean it was easy. But without Easy Makelaars I would not have found any of the houses I found. In addition, I must say that all employees have been very helpful and fast, and given the terrible market we are all facing, they have done fantastic work in finding future homes for students like me!

Through this brokerage agency, I searched for and found a home. There was always timely responses, I received all the help I could ever need, and although it was only a week ago that I moved into this house, the staff of EasyMakelaars were extremely helpful and friendly to ensure my move went comfortably. An example: when the lights in my house were out, they contacted the landlord who repaired it for me the next day, so I wouldn't live in a dark house. The staff was also exceptionally friendly and helped me with suggestions and answered all the questions I had as an expat. Overall, they are very helpful and I know that my move to Leiden would not have been as smooth if they hadn't been there.

Never do business with these people. The first week the contact goes smoothly, but when there are subsequently problems with the apartment, they no longer pick up the phone and no longer answer emails. Complaints were not resolved throughout the entire apartment complex, causing several tenants to decide to move out. Subsequently, these homes were converted into AirBnBs where up to 15 people stayed at the same time. When we were tired of the complaints and sent an official letter, we were told that we had to leave our house, but the legally required moving allowance was not paid.

EasyMakelaars, EasyRentals, Refam, all the same people. Stay as far away from them as possible. Very nice when you want to rent a house from them but once they have to step in as landlords... They let us live with mold in the bedrooms for months, without seeking any concrete and long-term solutions. All they did was wipe off the mold (dangerous!) and place a dehumidifier (not enough). The growing leak that we had reported months ago and repeatedly only addressed when water had to be collected in buckets. The mold spot that had already formed beforehand and the warped floor as a result of the leak, they did not repair. When we demanded that they address the structural problems, they threatened to evict us. Very unprofessional company!

specialized in deceiving expats looking for rental properties and who are not familiar with Dutch rental regulations. I had to hire a lawyer, who explained that they were lying.

The brokers quickly secured a fantastic apartment. They are friendly, professional and explained everything patiently. It was a good experience to work with Easy Makelaars!

The men from easymakelaar helped us find a fantastic apartment in no time at all. They stayed nearby to check if everything was alright and that we could finalize the deal without any problems. All in all, a great experience and we are happy that we visited their office.

They are quite attentive and friendly, until you sign the contract... After you have moved in, you're on your own, they just don't answer questions or address complaints... The day I signed my contract, I received one set of keys and was supposed to get another, but I never received those keys, even though it had already been arranged... I had problems with my hot water the first week, a month later they didn't respond to my complaint... Now I have a problem with my internet connection and they are avoiding me for the past two weeks...

Very poor communication with tenants and also within their own company. On three occasions, appointments I made were not kept because 'a mistake was made' within their system.

The staff seem to mean well, but it wasn't a pleasant experience going house hunting with them. I went to their office every day for a week to inquire about an apartment I was interested in. I had even paid the pre-registration form. Only when I (again) went to their office was I informed of the decision. I doubt they would have notified me directly after the decision otherwise. It cost me a lot of valuable time.

We recently moved from Austria to Leiden and had a fantastic experience with Easy Makelaars! They were very friendly, helpful, and professional. They helped us set up our electricity, water, and gas, and…

Carlo is the best realtor. He will do everything necessary to find a house for you. I recommend this realtor to everyone.

Fantastic help from Easy Makelaar. Despite the tight housing market, they managed to find a great house after a few months thanks to this team. They respond well to the wishes of the future tenant. Very satisfied!

For students considering engaging these people for a room, be aware that they request contractual costs. Requesting these contractual costs has been prohibited since July 2016 (source: government). Only the owner of the house may…

They (then still called ‘Easyrentals’) rented me an apartment that turned out to be illegal for residential purposes, contrary to what was stated in our rental agreement. They lied both to the owner and to me. I requested…

After walking in, immediately received a very friendly welcome. We could go look somewhere right away and signed the same day! Great people, great realtor.

Really great people, professional and friendly. My girlfriend and I went to Leiden a week ago because we fell in love with this beautiful city. We have tried EVERYWHERE to find a house…

After I found a nice apartment via the Easymakelaars website. It turned out that I had to sign a 'rental assignment agreement', which stated, among other things, that I accept the property and was allowed to terminate it with two months' rent and a…

I was very shocked when I saw how this office and its employees are handling it, at least with the students, most of whom are desperately looking for a room in a city like Leiden. Firstly, they only think about…

Really satisfied with Easymakelaars: I was desperately looking for living space in Leiden. Although many other people were in the same situation, they were very kind and spent a large portion of their time on me by showing me what…

Easymakelaars is a new limited liability company spun off from the old EasyRentals to evade the recovery of brokerage fees. A bad thing. …

especially continue, thank you for the good rental service

Highly engaged and expert staff who can effectively make the right match between demand and supply of rental objects. I also found the personal approach very pleasant. As you…

I was looking for a beautiful studio in Leiden to live in. After having researched everything online, I ended up with EasyMakelaars. I was helped very well and felt that they put my wishes forward to find a suitable home for…