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STAY AWAY! NVG and their brokers (Holland West Makelaardij) are the definition of unprofessional. I stayed in a 'luxury' apartment on Verbeekstraat in Leiden for 3 months in the fall of 2024 (to work at the hospital). After 2.5 months, I finally received my deposit back and can finally say what I want. Here are my reasons to stay far away from them. - The apartments are considered 'luxury', with a price of €1850 per month for an apartment of approximately 60 m2, as well as 2 months' rent as a deposit. (I’ll come back to that). The standard is the cheapest of the cheap when it comes to kitchenware and furniture. It's absolutely okay, just not 'luxury'. - My contract was supposed to start on Saturday, but after the end of the contract, I was told that I had to be in Leiden on Friday because their office is closed on Saturdays. I therefore had to change my flight to meet them at a fixed time on Friday, but when I arrived, there was no one to greet me. After several phone calls to Holland West, I was told that the person who inspected the apartment had been there the day before, and I received a code for the key box to let myself in. I saw a PDF via email with all the photos taken by this person (there are already many scratches/scratches on the walls, so it is difficult to notice everything, but this seemed well documented). - Upon arrival, the apartment smelled of sewage (with the odor coming from the shower). This would fluctuate, but never disappear. To file a complaint, call a service number (at a MINIMUM charge of €100) or send an email (free). I sent emails to both NVG and HW. HW was 'understanding' and also forwarded my emails to NVG, while NVG ignored this as 'natural' and stopped responding when I sent new emails complaining and asking someone to inspect the bathroom. I bought several air fresheners to survive there and spent as little time as possible in the apartment. - Outside of my first week, it was around 20 degrees, but then it got colder and I realized that the radiators couldn't be turned on. I heard from others that they had to be switched on centrally, and when I complained about this, it took 2 weeks for them to be turned on. I used a jacket indoors for those 2 weeks. - The noise level between the apartments was insane. You could clearly hear children screaming, people fighting, and other nighttime activities as if the neighbors were standing right next to you. - The hallways (and the ventilation system in the apartment) smelled of garbage, and the garbage flowed into the entrance of the building. - The contract is a minimum of 3 months and a maximum of 6 months. You are not allowed to request another date, but as the expiration date approaches, they ask if you want to extend, for a small fee of €250. It doesn't matter if it’s 1 day longer or 3 months. I refused and stayed in a hotel for the last few days before planning to go home. - Upon check-out, someone was indeed present! She took many photos and found scratches on a wall in the bedroom that I had never touched, but I could not document at check-in that this was okay, and therefore charged me for 'repainting'. Based on the rest of the walls, I doubt they actually paint. - The deposit would be returned “within 2 months after termination of the agreement,” minus cleaning costs (€300!) and the “repainting.” After a month, I complained and was told to be patient, referring to the contract. A week after 2 months, I sent an angry email to both NVG and HW, and they both apologized. NVG stated: 'Your deposit has been placed in the next payment run.' Ultimately, the money was refunded after 2.5 months, what a relief! SUMMARY - The apartments are real, the standard is generally terrible, and the sewage smell in my apartment was awful. Their business model is to get as much money as possible from foreign tenants, in the most unprofessional way. NVG leaves a bad taste in my mouth, and Holland West should terminate the collaboration immediately.

DO NOT RENT AN APARTMENT HERE!! They will try to disregard your caution in every possible way, despite having nothing to say about the cash register... After leaving the place, they kept the deposit for five months, despite the contract obligating them to return it after two months... Also, the apartment is poorly maintained with many pieces of furniture in rough or broken condition, do not rent there...

Expertise, genuinely think along with you and Holland West is very service-oriented. Pleasant and direct communication. Always a quick response. Reliable, clear and realistic indication given. Conclusion, very satisfied with the smooth and complete sales process of Holland West Real Estate!

Friendly and expert help was provided with the handling of the sale of our house. Also great assistance with the purchase of the new home.

A fine and expert consultation where the sale was realized within a very short timeframe. The aftercare was also to our satisfaction.

Through Chris van den Berg from Holland West real estate agency, I was able to buy an apartment on Paradijslaan in Alphen aan den Rijn. I am very happy with it. What particularly appealed to me about Chris was his pleasant, honest, careful and quick way of working. So a recommendation!

I rented an apartment for 6 months through Holland West on Verbeerkstraat. I moved out in mid-September. The landlord is National Vastgoed Groep (NVG), the organization that represents Holland West. It has been almost 3 months since I left and I still haven't received my deposit of over 3000 euros from NVG. They have no reason to withhold the deposit, because according to the inspection report everything was in order. I strongly advise against renting through this company, as you may need to take legal action to get your deposit back. Moreover, the apartments (which are advertised as luxurious...) on Verbeekstraat are poorly maintained. The hallway smells and is dirty, the furniture and flooring are worn out, dirty, smelly, dirty and old. The apartments look like they haven't been renovated in at least 20 years. And of course, it is not possible to view the apartment before you rent it. They send you an old low-quality video, and that’s all. The walls were dirty and the windows weren't cleaned once while I lived there. A dead bird lay on the roof for months. When I moved in, I had to clean for days to make it somewhat livable and even repair a few things, such as the shower hose. Which is funny, because they want to withhold almost 300 euros of 'professional' cleaning costs from the deposit - but the apartment was downright filthy.) The neighborhood is disgusting, always full of garbage. Especially for the price you pay, absolutely not worth it. As a bonus, they wanted to deduct 30(!) euros per broken light bulb from the deposit, even when those bulbs didn’t work from the beginning...

Excellent real estate agent.

The real estate agent reacted very arrogantly when the keys were handed over. Rented a property for 1.5 years but never listened to our problems. Treated the new tenant differently than he had treated us. We had to clean everything ourselves, but the new tenant received a cleaner which we had to pay for. We had delivered the apartment clean, but the real estate agent still felt compelled to make a remark about whether we had ever cleaned here at all, very unprofessional and unsocial with regard to the new tenant. (It was also simply clean) We do not recommend this real estate agent!

Everything went as expected, expert in real estate. Clear in communication. Great experience, just good😀

Excellent service! The entire process went perfectly thanks to the professional and engaged approach of this real estate agent. This real estate agent from Het Groene Hart is also familiar with the Bollentreek and therefore also Noordwijk, which greatly helped us in making the right choices. Recommended for everyone who wants to buy or sell without worries!

They think along with you well, are honest in their assessment and have an open communication. You feel heard and your wishes are properly followed. Nice company!

I can wholeheartedly recommend this real estate agent and actually you see this agent too little in the street scene of Alphen aan de Rijn. The communication from the real estate agent is very good. They think along, provide good information, and you can always contact them with questions. All in all very satisfied!

Contact flowed easily and smoothly. Sometimes I did get the feeling that the sale had to be easy and quick, quickly agreeing to an offer and not wanting to extract the utmost. The shed wasn't included initially, it took a while before that was changed.

Holland West helped us well; the communication took place via email, telephone and WhatsApp with various people. The process was well guided and the bids were presented clearly. I wholeheartedly recommend Holland West.

Excellent service and personal contact with Holland West.

From the very first moment of contact, we were received hospitably and kindly. Expertise and knowledge of the industry were clearly visible, and there was a collaborative approach. Throughout the entire process, contact was maintained and we were informed.

We were already familiar with Herreveld and De Vogel, so contact went very smoothly. Was open to input and had good ideas. Sales went smoothly, openly and honestly.

Very pleasant contact. @funda, it's a shame you are obliged to use a certain number of words here

Great collaboration, clear communication, No fancy sales pitches, direct and accessible approach, 'old school' good service as it should be!! More than satisfied, a realtor to recommend to everyone!

It's always big things in your life, buying/selling houses, and it’s nice to have a skilled person by your side to guide you through the jungle of the housing market.

Viewing requested. Broker could absolutely not schedule a viewing in the next 2 weeks. 2 days before the viewing. Cheap email via info stating that the property was sold and the viewing could not take place. Not transparent and unreliable. A bad situation!

Pleasant realtor and a pleasure to work with, highly recommended. Personal contact was very nice. You are not just a number here but a customer.

Peter and Deirdre guided the sale of our house in a pleasant and professional manner. Highly recommended!

The realtor who REALLY does everything for you

The incredibly pleasant and honest communication, the quick responses to messages, the strong involvement with and availability throughout the entire process, the ultimate sales result, and the expertise make this a top real estate agent with whom I would immediately work again. And nice to mention: several potential buyers have also experienced the real estate agent very positively.

Amazing woman I can recommend her to everyone, a real sweetheart. She's become part of our family and she doesn't want to leave.

The reason we chose Mrs. van Vliet from HV Makelaars is a very special one: Approximately 7-8 years ago, we saw an interview with Mrs. van Vliet in the regional newspaper 'Kontakt' (Krimpenerwaard and surrounding areas), and we have kept that newspaper clipping all those years. When we decided to sell our home, we found this newspaper clipping again, and we have absolutely no regrets about that. Quite the contrary. Mrs. van Vliet has been very professionee...

Good contact. Always reachable and arranged everything from A to Z well for us. Highly recommended!

I am super satisfied with Butler Makelaardij, especially Mireille and Quinty. After the introductory meeting, everything was quickly set in motion. From the moment my apartment at Stadsplein 11 appeared on Funda, they managed the great interest well and scheduled extra viewing times. I was always kept informed by Mireille or Quinty, and I could easily contact them with my questions. Within 2 weeks, the apartment was sold. They helped me fantastically throughout the entire sales process. Many thanks for that! Yvonne Verhulsdonk

Butler real estate agent and the selling real estate agent Mireille were very professional, friendly, and customer-focused. The house was put up for sale in an adequate and professional manner. The support team was always available for questions or updates. The house sold very quickly and the handling deserves a solid 10 with honors. Recommended if you want to sell or buy your home

Our house sold with the help of a butler… and now they were certainly sure, they took everything out of our hands, good communication and acting quickly when needed. We had 3 brokers come by and chose Butler Makelaardij. Sold within 2 weeks, for a very nice price. I say if you want to sell your house, a butler from Butler Makelaardij is amazing!

Great service! Mireille and Quinty helped us every step of the way! The house was sold in no time! Recommend Butler to everyone!!

I asked Butler Real Estate to sell the apartment at Stadsplein 18 in Capelle aan den IJssel. On December 9, 2022, the real estate agent put the apartment online and very well informed the viewers who came. On December 20, 2022, Butler Real Estate sold the apartment. Afterwards, the real estate agent handled all formalities neatly for me. Marielle and Quinty from Butler Real Estate particularly supported me. I can therefore wholeheartedly recommend this real estate agent with peace of mind if you have a property to sell. They deserve 5 stars from me. Kind regards, Richard Moerdjiman

Very nice realtor who really takes the time for you! I recommend everyone to engage Butler real estate agency.

Expert broker. Sold quickly. Keeps appointments.

Butler Real Estate Agency is a real estate agent with a new vision! Everything is open and transparent about what the costs are for selling our house. They came quickly to assess our house. The service during the sale of our house was Top!! Thank you Butler Real Estate Agency

Very transparent and honest!

Overall very satisfied with the real estate agent. Good guidance and clear communication were present.

Contact with the real estate agent went very well! I am very positive about the real estate agent! We received expert advice. It was a pleasant collaboration!

Good contact and good consultation regarding our wishes/ideas. Aware of what is needed to sell a house.

Accessible real estate agency. The expertise really adds something. Quick response and excellent communication.

The contact was pleasant and the guidance expert. Good advice regarding the preparations for the sale.

Is skilled and switches quickly. Is also proactive. The communication was very pleasant as well.

Goed Makelaars is reachable from 8 am to 8 pm on weekdays and often also outside of those hours. Not only for us as sellers, but also for the buyers. Always friendly and interested and always time to answer questions.

Jeroen Doelman is enthusiastic, honest and skilled. In addition, the real estate agent is easily accessible, which is very nice during the sales process.

The real estate agent was very knowledgeable about everything, accommodating and proactive. Always reachable and gave good advice. Very pleased with him.

Friendly, accessible, collaborative, expert. That's how we would describe Jeroen from Goed Makelaars.

We had a pleasant contact with Good real estate agent. Partly thanks to their expert guidance, our house sold quickly!

We engaged GOED Makelaardij because we had received good reports from our children. GOED Makelaardij helped us both with the purchase of a new home and with the sale of our current home. They did this excellently. We were well guided through the purchasing process and, thanks to their expertise, we were able to make a good decision in a market that was not familiar to us. Their expertise in the sale ensured that we in a…