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“The purpose of 'Google Customer Reviews' is to provide users with useful information about companies, products and services and to support consumers in making informed decisions based on the experiences of others.” We feel compelled to respond to the message that Mascha Zonder of Bijzonder Makelaars recently posted about us on Google, in which she accuses us of not engaging in dialogue. Before we terminated our collaboration with her, we submitted several complaints to her that were never addressed. Ultimately, we shared our experiences in a number of Google reviews; each time this was followed by a response, but never substantive and never directly from herself. First, there was a reaction from her partner, who put pressure on us to remove the review. (this partner also posted a positive review themselves) Subsequently, we received a letter from van Veen lawyers in Ede (see our review of that office) on behalf of Ms. Zonder with various accusations and a summons not to post reviews. Our extensive, well-supported response to this was dismissed with: 'I disagree with everything, but I have no desire to address it.' When we proposed opening an escrow account with the notary of her choice, where she had placed our belongings, there was no reaction whatsoever – neither from her nor from the notary (see also our review there). Also, VastgoedPro, the industry organization to which she is affiliated, did not respond to our request for explanation about her trademark use. To our surprise, we were recently called by the police in Almelo regarding a possible report related to our reviews. This while we have shared a complete file with her lawyer, which has never been refuted. It appears that the police were approached without sharing this information with them. Finally, Ms. Zonder dismisses our damages as 'only' €13.454,- and attributes this to inflation, price increases and an 'overheated housing market'. She forgets that, against her advice, we had to insist on selling via Funda instead of immediately accepting the first offer. Had we followed her advice, the damage would have been approximately €40.000,-. We write this review not out of personal spite, but to give others an objective picture of how this real estate agent functions. We believe it is important to warn against the unprofessional conduct of Mascha Zonder: she does not communicate professionally or at all, avoids responsibility and tries to shift her own shortcomings onto her clients. Moreover, she would have caused us significant financial damage of approximately €40.000,- had we followed her advice. Absolutely not recommended. From the previous review: 'BijZonder makelaars has failed to demonstrate the ability to guide the sale of our family home on Tijhofslaan in a businesslike manner. Despite the considerable interest in the property, she repeatedly tried to rip us off. Instead of communicating properly, she does not shy away from spreading false information and putting pressure on us. We still do not have our house key and building plans back, so we cannot pay the start-up costs invoice. Her lawyer is now also threatening extrajudicial collection costs and interest. Because we hear nothing more from her or her lawyer, we are now considering filing a complaint with the Disciplinary Committee of Real Estate Professionals to protect others from this kind of abuse.'

Our experience with Mascha Zonder has been particularly bad. She provided us with no information whatsoever about the bidding process nor offered any options, although the rules of conduct of VastgoedPro (a qualitatively inferior variant of the NVM) prescribe this. She even left our emails with questions regarding this unanswered. Because a bid had already been made before the house was listed on Funda, she tried to motivate us to accept that first bid without listing the house on Funda. Later we received a much higher offer! When we asked if there were any more interested parties, both Mascha and her colleague denied this, while indeed a further viewing had been requested. Both admitted this afterwards without explanation or apology. VastgoedPro took no action when we reported this. Mascha is therefore a member of VastgoedPro without adhering to their rules. When we withdrew the assignment, Mascha refused to remove the property from Funda (we had to involve Funda for this!) and still has not returned our keys and building plans, preventing us from fulfilling the start-up costs. Mascha Zonder exploits the inexperience of sellers. Under the guise of 'personal' (and even 'sincere') and by having potential buyers write their motivations along with their bids, she tries to expedite the sale so that she can benefit as quickly as possible. A VastgoedPro real estate agent is therefore not a guarantee of quality. Mascha Zonder is certainly not recommended. (This is only a short listing of our negative experiences with her.)

Very nice real estate agent with knowledge and who thinks well about you! Photography and styling done to perfection.

Very good experiences and excellent personal contact. Thinks along and gives good advice. A knowledgeable agent who knows the business inside out. Sympathetic and customer-friendly, pleasant and nice person. For me a very good choice. Top!

Contact with the real estate agent went excellently, 'Particularly' pleasant. It was nice to speak from woman to woman. Still just a little different, great! The knowledge of the situation in the relevant residential area was very good!

Everything was or is perfectly arranged! Contacts went entirely as expected. All papers and other matters were always perfectly on time. Viewings went smoothly.

The contact was very personal and felt familiar. We experienced the sale as very pleasant and give BijZonder Makelaars a 10 with a feather!

Contact with the real estate agent went well (easily accessible). Short lines and clear what the expectations of the seller and buyer are. The property was sold quickly as expected, and I personally had little work with it.

Mascha helped us well with the purchase of the new house. She sold the house with passion and enthusiasm. Mascha was also reachable and helpful outside office hours.

Very satisfied with Bijzonder Makelaars. Mascha is an engaged real estate agent with a lot of experience and enthusiasm. Thanks to her personal approach, I look back on a very pleasant collaboration with a successful sale as the end result.

14 years ago I purchased my house through Mascha. Her honesty and enthusiasm at the time ensured that I now asked Bijzonder makelaars for the sale of this property. Now too, I am looking back on a very pleasant collaboration. Mascha is professional and involved, she takes the time for both the seller and the viewers. This has given me great confidence and resulted in a fantastic sale. Mascha, thank you very much for your efforts!

We've had a lot of contact with Macha recently, and we found this to be a very pleasant collaboration when buying a house. She takes the time for her clients and there is always room to ask questions; you can always reach her, even outside your appointment.

We sold our previous house through Mascha and purchased our current home through Mascha. Given that, more than satisfied experience with her, we (together with my father) have now sold the house of my father's deceased brother through Mascha. Again, we are more than satisfied. We received good advice on whether or not to do something. Market value determination. Clear agreements were made back and forth. Furthermore, Mascha is very attentive. Thinks of everything. Calls regularly about the status of things etc. Should I also sell my current home, I will definitely do so through Mascha again!

Engaged and very friendly! Thanks for the pleasant communication.

In the past few months, we've had another PARTICULARLY nice contact with mascha zonder. She helped us very nicely and free of charge with the purchase of our new house and the sale of our old house. This was our 2nd experience with her. Years ago, we already enjoyed the pleasant collaboration when selling our then-house. Friendly, expert, and also listening to what our ideas were. We recommend everyone to involve Mascha Zonder for the sale or purchase of a house.

Good realtor, skilled, pleasant to communicate with, personal service, knows what she does and takes a lot of work off your hands

Very satisfied. Clear communication and clear agreements. We can recommend Mijn Makelaar Stegeman to everyone!

This realtor, Luc Goossen, does more than what you would expect of him. Open and clear communication. Handles matters calmly. Further no-nonsense. We are happy with the choice for Mijn Makelaar Stegeman in Vriezenveen.

The sales process went smoothly. The collaboration was pleasant. And the result is, I hope for all parties, to their full satisfaction.

Clear agreements made, also followed through on them. Everything went smoothly from the first appointment to the sale of the property.

Excellent Broker. For us, everything went smoothly and clearly. A broker with simple clarity who delivers on what he says. Excellent work delivered for us.

Received really well this afternoon. We were allowed to come by for a preliminary purchase agreement, everything was clear and it felt welcoming 👍.

Nice no-nonsense realtor

I have experienced the collaboration with Ten Hag and Jordy as very pleasant and positive. Their involvement, professionalism, and open communication ensured that everything went smoothly and clearly. They think along, are reliable, and work solution-oriented. I can therefore wholeheartedly recommend Ten Hag and Jordy to anyone looking for a pleasant and expert collaboration.

A pleasant real estate agent to work with: expert, with a good overview of the current housing market and always available when needed.

Good guidance and corresponding plan. Involved realtor who is willing to invest enough time in the sale.

The contact took place in a friendly atmosphere and we were expertly informed and could always obtain information.

We are incredibly satisfied with our experience with Ten Hag in Almelo. From the first contact, we noticed that we were dealing with a professional and committed real estate agent. Ten Hag thought along with us in every step of the process and gave valuable advice based on excellent knowledge of the market. No question was too much and they were always available or responded very quickly, which was extremely pleasant. In addition, the communication was not only professional but also very friendl...

The sale was handled by J. Bruinsma of Ten Hag. Neat and expert. The contact was very pleasant and familiar.

A pleasant, quick and expert sales process thanks to realtor Koen! We can recommend realtor Ten Hag to everyone!

Easy collaboration and good consultation with this realtor who knows the market in Almelo well, resulted in my apartment being sold excellently.

Smooth collaboration and decisive negotiation resulted in a beautiful home in our desired location, very targeted. Excellent as is!

The real estate agent's service was excellent. I was constantly kept informed of new developments and guided through the entire process step by step in a very pleasant, professional manner.

We were looking for a home in Almelo and the surrounding area. We don't come from around here ourselves. Koen guided us very well through the purchase of our home. In addition to the viewings, we had a lot of telephone contact. Given our travel distance, this was perfect.

Koen is truly a top realtor. He is personal, involved and driven. I can wholeheartedly recommend him.

Excellent service and support, no noise on the line and simply do what you say and say what you do. Top!

We have a good connection with Koen, he keeps his appointments and is easy to reach. Definitely recommended if you are looking for a realtor.

Koen guided us well during the purchase of our new home. He was always available, responds quickly and is very involved and thoughtful. Highly recommended.

Clear, straightforward. Just say what you do and do what you say. No noise on the line, quick follow-up. Top!

Holiday home purchased through Residentia. Very well assisted, very quick responses and expert advice. Clearly not a realtor who only serves the interests of the selling party.

Through Residentia we bought our holiday home. Very pleasant assistance and very good knowledge of the subject. Definitely recommended.

Good office, quick response

Thank you for the good mediation in the sale of our house.

Top broker

Very positive and a skilled approach

High engagement, collaborative, open and clear communication. Top!