Sharon Hooijmans
Although Woonadviseurs Makelarij was engaged by the seller, we as buyers have paid the full real estate agency fees. Exactly for this reason, we were entitled to expect professional and involved guidance. That we have hardly experienced during the entire purchase process. In our opinion, a real estate agent should organize and be present at the inspection round before the transfer at the notary. This did not happen. We were not informed about this, resulting in the inspection round being completely missed. Additionally, we feel that incorrect and incomplete information was provided, leaving us not fully informed about the existing defects of the property. When we later sought contact regarding this, it was stated that further support was not within their scope of work. The attitude we experienced here amounted to: bought is bought. Also during the transfer at the notary, we did not see any guidance and after the purchase, any form of follow-up care has been absent. The purchase of a home is an impactful and personal event that requires careful and involved guidance. Based on our experience, we have completely missed this involvement and would therefore strongly not recommend Woonadviseurs Makelarij.