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Fine Nothing to Note

Terrible company. Sells a property with enormous hidden defects and then washes its hands of it. During the viewing, I was also blatantly lied to regarding things like the underfloor heating, which supposedly worked. After the purchase, an installer discovered that it wasn't even connected. There are outlets in the house without any wiring behind them. All the electrical work is incorrectly wired. The extractor fan was supposed to be connected; I got this in black and white from the real estate agent. Subsequently, I had to hire someone for it and bear the costs myself. Paperwork for the property, such as the questionnaire and list of assets, were not available. Weeks spent chasing after them to finally receive them a week before the transfer. Apparently, I hadn't purchased the floors along with the kitchen appliances. I’ve never experienced such an unorganized mess when buying a house. I would think very carefully before doing business with them!

Stay away from them

Recently received an assignment, quickly switched during the process and provided transparency. They think along well and also provide clear information and advice. Overall definitely recommended to do business with. No-nonsense mentality!

Always professional and helpful. Nice service!

Always a bangin' end result with the gentlemen of JB Vastgoed Advies. They never disappoint me and can definitely recommend them!

I know Bert as a pleasant person with expertise!

They just don't respond...

I rarely write such a quick negative review, but this experience with Petra was so disappointing that I have no choice. Petra behaved in a very unprofessional manner and seemed completely uninterested in our needs. Her unfriendly attitude made the process extremely frustrating and uncomfortable. It is unbelievable that someone in this industry can show so little respect and interest for clients. I strongly advise against Petra to anyone who is serious about buying or selling a house. This is absolutely not recommended!

Communication regarding the house purchase was strange; if you followed up by phone, the responses were short, with little explanation, as if they didn't take my interest in the house seriously. The moment my offer was rejected, the house had already been sold. I was prepared to bid higher or enter into negotiations. But that wasn’t on the table; it was day and it went. I would not recommend this real estate agent, and certainly won’t be selling my house through them in the future. A dishonest game was played here.

As the purchasing party, I experienced the contact as pleasant. Transparent, clear communication and Petra was always quickly available! I always knew exactly where I stood and am now almost formally the owner of a beautiful home. :-)

So, I came back from a cold fair when I contacted them this morning to inquire about an apartment. Frankly ridiculous how Petra spoke to me. Going into details seems unnecessary to me, because the other reviews on Google speak volumes. I hope that the investors' club that uses this office scratches its head a few times and then takes the hare's path, because if this is the party that represents you, I certainly can’t take them seriously.

Very bad experience with this real estate agent, they are not aware of the defects in the homes they sell. Thanks to Petra from Werkhoven, I have lost more than 12,000 euros. It was only when a legal procedure was started that someone could suddenly be sent to look at it on their terms, no consultation possible for other times, you just have to take another day off then, only during working hours, impossible for working people. But contacting them yourself and acknowledging mistakes is out of the question. No good words about this real estate agent! Scandalous practices, especially in these times! Sellers will be happy indeed but please pay very close attention if you buy from this real estate agent! Nice talk where not a single bit is true! I don't wish anyone the misery they brought me! And Mrs. van Werkhoven, you have my number, it would become you to still contact me as I repeatedly requested, but instead you prefer to extort money from people who have to work hard for it and are unable to conduct honest business.

Very friendly realtor! Spontaneous and very approachable. Thanks to Petra, as a first-time buyer in this crazy housing market, I was still able to buy a home. Also a nice team in the office who always greet you very kindly.

Very pleasant and professional contact with Petra from Werkhoven during the purchase of our home! Petra acts quickly, friendly, and accurately. In addition, it's very nice that she is so easily accessible and willing to help and think along! We will definitely recommend Werkhoven real estate!

Constant complaining. It takes a long time to arrange anything. And trying, after a long time, to still send an invoice that is unjustified. They don't have things in order. They don't have the administration in order. Very disappointing. And I hear this from many more people who rent with vwerkhoven.

We experienced Petra as a charming, kind and enthusiastic woman with expertise. I rate her communication skills (because they couldn't be higher) as very good. Clarity is very pleasant when selling your house. She doesn't promise things she can't deliver. The valuation was realistic, however she was open to our 'response' and that is what makes Van Werkhoven stand out in East Netherlands. The 'straightforward' approach isn't for every Twente resident. To end with a wink: if I now tell you that it will be sunny in Twente for 365 days next year, you won’t believe in miracles either ;-) What shouldn't be forgotten in this text is that the contact with the back office (Laura) has no critical notes whatsoever. Sublime! Ladies, thank you

We have just purchased a property in Enschede through Van Werkhoven Makelaars. Petra really thought along with us from the very beginning and informed us well about the area, the situation on the housing market etc. Petra and her colleague Laura were always easily accessible by phone and email. When we wanted to move forward the delivery date, cooperation was immediately provided and an final inspection was scheduled on (very) short notice. In short: friendly, personal yet professional and flexible! I wholeheartedly recommend everyone to make use of the services of Van Werkhoven Makelaars!

As far as we're concerned, excellent! Petra was the selling broker of the house that we bought this summer. In the purchasing process, we particularly appreciated the clarity regarding submitting the offer and handling the purchase. Everything felt confidential, happened concretely, and mainly very quickly. We were somewhat apprehensive beforehand due to the negative reviews. Our experience has absolutely proven the opposite. Therefore, definitely a recommendation for us!

Being able to buy a home in Hengelo through Van Werkhoven Makelaars. The viewings were professionally organized and they were well informed about all matters involved in and around the property. Communication regarding the part of making an offer on the property was clear, and they handled finding the best bid fairly. In our opinion, she really looked at what was best for the seller. Overall, we had very pleasant conversations with them. The conversations felt confidential and friendly, exactly what you look for in a real estate agent. Therefore, Van Werkhoven is truly recommended.

The viewing of the property with Petra van Werkhoven was very professional but also informal, which we personally found very pleasant. She clearly stated how and when the bid had to be in (on paper), to give everyone a fair chance. In short; clear, professional, cozy and pleasant real estate agency!

I don't really understand the negative reviews because we had an absolutely TOP experience with this real estate agent and in particular Petra. She took my deceased mother’s house for sale and sold it within a short time at a great price. We are very satisfied with the way things were done and the further handling of the sale. We therefore advise everyone to definitely do business with this real estate agent. Success guaranteed!!! Thank you, Petra, for everything.

Poor communication and a lot of friends' politics... as a brokerage firm, you should be professional and act fairly. Absolutely not recommended to do business with this company! Be careful with brokers like this, house hunters!