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This is the most rude and least customer-friendly brokerage experience we have ever had, and we have been looking for a house for 2 years already. During the viewing, Petra sat back and we were allowed to view the house ourselves. She was very distant and only answered questions that we asked. The day all bids would be in was the day contact would be made with us. That of course did not happen, which is why I had to call myself. Petra was then incredibly rude, and said “I will contact you”. When I asked if she might know when this would be, the answer was “I don’t know, it could be a week because I still have to discuss with the sellers”. LESS THAN 24 HOURS LATER (!!!) I received a call from Petra saying that our bid had not been accepted. When I asked if we could negotiate, the answer was laughingly “no, the house has already been sold”. A bit strange, since Petra indicated the day before that she had not yet discussed with the sellers. All in all, a brokerage with a smell about it. An absolute no-go! Especially Petra van Werkhoven, appalling treatment of customers, especially in this market! Do not enter into an agreement with this gloomy group.

I rarely write such a quick negative review, but this experience with Petra was so disappointing that I have no choice. Petra behaved in a very unprofessional manner and seemed completely uninterested in our needs. Her unfriendly attitude made the process extremely frustrating and uncomfortable. It is unbelievable that someone in this industry can show so little respect and interest for clients. I strongly advise against Petra to anyone who is serious about buying or selling a house. This is absolutely not recommended!

Communication regarding the house purchase was strange; if you followed up by phone, the responses were short, with little explanation, as if they didn't take my interest in the house seriously. The moment my offer was rejected, the house had already been sold. I was prepared to bid higher or enter into negotiations. But that wasn’t on the table; it was day and it went. I would not recommend this real estate agent, and certainly won’t be selling my house through them in the future. A dishonest game was played here.

As the purchasing party, I experienced the contact as pleasant. Transparent, clear communication and Petra was always quickly available! I always knew exactly where I stood and am now almost formally the owner of a beautiful home. :-)

So, I came back from a cold fair when I contacted them this morning to inquire about an apartment. Frankly ridiculous how Petra spoke to me. Going into details seems unnecessary to me, because the other reviews on Google speak volumes. I hope that the investors' club that uses this office scratches its head a few times and then takes the hare's path, because if this is the party that represents you, I certainly can’t take them seriously.

Very bad experience with this real estate agent, they are not aware of the defects in the homes they sell. Thanks to Petra from Werkhoven, I have lost more than 12,000 euros. It was only when a legal procedure was started that someone could suddenly be sent to look at it on their terms, no consultation possible for other times, you just have to take another day off then, only during working hours, impossible for working people. But contacting them yourself and acknowledging mistakes is out of the question. No good words about this real estate agent! Scandalous practices, especially in these times! Sellers will be happy indeed but please pay very close attention if you buy from this real estate agent! Nice talk where not a single bit is true! I don't wish anyone the misery they brought me! And Mrs. van Werkhoven, you have my number, it would become you to still contact me as I repeatedly requested, but instead you prefer to extort money from people who have to work hard for it and are unable to conduct honest business.

Very friendly realtor! Spontaneous and very approachable. Thanks to Petra, as a first-time buyer in this crazy housing market, I was still able to buy a home. Also a nice team in the office who always greet you very kindly.

Very pleasant and professional contact with Petra from Werkhoven during the purchase of our home! Petra acts quickly, friendly, and accurately. In addition, it's very nice that she is so easily accessible and willing to help and think along! We will definitely recommend Werkhoven real estate!

Constant complaining. It takes a long time to arrange anything. And trying, after a long time, to still send an invoice that is unjustified. They don't have things in order. They don't have the administration in order. Very disappointing. And I hear this from many more people who rent with vwerkhoven.

We experienced Petra as a charming, kind and enthusiastic woman with expertise. I rate her communication skills (because they couldn't be higher) as very good. Clarity is very pleasant when selling your house. She doesn't promise things she can't deliver. The valuation was realistic, however she was open to our 'response' and that is what makes Van Werkhoven stand out in East Netherlands. The 'straightforward' approach isn't for every Twente resident. To end with a wink: if I now tell you that it will be sunny in Twente for 365 days next year, you won’t believe in miracles either ;-) What shouldn't be forgotten in this text is that the contact with the back office (Laura) has no critical notes whatsoever. Sublime! Ladies, thank you

We have just purchased a property in Enschede through Van Werkhoven Makelaars. Petra really thought along with us from the very beginning and informed us well about the area, the situation on the housing market etc. Petra and her colleague Laura were always easily accessible by phone and email. When we wanted to move forward the delivery date, cooperation was immediately provided and an final inspection was scheduled on (very) short notice. In short: friendly, personal yet professional and flexible! I wholeheartedly recommend everyone to make use of the services of Van Werkhoven Makelaars!

As far as we're concerned, excellent! Petra was the selling broker of the house that we bought this summer. In the purchasing process, we particularly appreciated the clarity regarding submitting the offer and handling the purchase. Everything felt confidential, happened concretely, and mainly very quickly. We were somewhat apprehensive beforehand due to the negative reviews. Our experience has absolutely proven the opposite. Therefore, definitely a recommendation for us!

Being able to buy a home in Hengelo through Van Werkhoven Makelaars. The viewings were professionally organized and they were well informed about all matters involved in and around the property. Communication regarding the part of making an offer on the property was clear, and they handled finding the best bid fairly. In our opinion, she really looked at what was best for the seller. Overall, we had very pleasant conversations with them. The conversations felt confidential and friendly, exactly what you look for in a real estate agent. Therefore, Van Werkhoven is truly recommended.

The viewing of the property with Petra van Werkhoven was very professional but also informal, which we personally found very pleasant. She clearly stated how and when the bid had to be in (on paper), to give everyone a fair chance. In short; clear, professional, cozy and pleasant real estate agency!

I don't really understand the negative reviews because we had an absolutely TOP experience with this real estate agent and in particular Petra. She took my deceased mother’s house for sale and sold it within a short time at a great price. We are very satisfied with the way things were done and the further handling of the sale. We therefore advise everyone to definitely do business with this real estate agent. Success guaranteed!!! Thank you, Petra, for everything.

I sometimes had the idea that the processes regarding communication weren't running completely smoothly, but that could of course have been an isolated incident.

Nice realtor, businesslike but also the personal touch behind the sale of a house is very pleasant! Nice employee

The house was sold for a good price. Otherwise just a realtor like many others. Therefore an average rating, no better and no worse than others.

Positive was the support during viewings: critical questions were asked, standard problems in houses were quickly recognized, and it was nice that you are poked through the pink bubble thanks to the presence of a neutral and experienced party. In addition, the administrative handling of the final purchase of the house was well taken care of. When ultimately submitting the offer for our new home, things were moved quickly and there was a good wo...

Contact went well and the leak was quickly resolved. After a short visit to us, we quickly decided that Vera would be our real estate agent.

Contact with the real estate agent went very well. Especially through the app, communication was very pleasant and you had short lines. After the viewings, you were told what the viewers thought of it, and I also found this agreeable.

The collaboration was experienced as very pleasant. Vera makes a very involved and expert impression. The entire team is also very involved and they are all up-to-date on our situation. Communication was also very good and fast.

The contact always went excellently, was adequate, fast and friendly. The viewings proceeded smoothly and the feedback was excellent.

Pleasant communication, an agency with attention to the matter and its client. They do marketing well. The advice was excellent, which has resulted in better sales.

Overall, everything went as desired. Communication was sometimes a bit rough and slow (responses). Certain matters were addressed quickly and feedback was provided promptly.

We are satisfied with the help and guidance during the purchase of our new house and sale of our property

Excellent real estate agent, good service and good market knowledge.

It went flawlessly! Communication was quick and good. We were continuously kept informed. Recommended!

Very friendly realtor, helpful and solution-oriented, excellent communication, follows through on what they promise. In short, a very positive experience and absolutely recommended!

It was a very pleasant experience. Good thought and listening were provided. Many contacts were nice!

I have experienced Vera Welker and especially Yvonne as pleasant and expert. Vera Welker's personality scores very high, from a card to a phone call. During the introductory meeting/valuation, Yvonne stood out; she took plenty of time and followed up by email more extensively than other real estate agents, and came with positive points about a 1930s home. Critical as I am, things went differently than usual, but they handled this well too. I would...

As an amateur in this market (as I think practically everyone who sells a house is) I am not able to give 'figures' on the above criteria. However, I can say that we had an incredibly pleasant and patient partner in Vera Welker’s team throughout the entire procedure. We can only hope that she also sees us positively as clients!