NRW Wonen B.V.

Recently I visited a viewing for an apartment for which I had applied through NRW Wonen. Although I decided not to continue my application because the apartment was not the right size, I still wanted to leave a review to highlight the great professional experience I had with agent Jessica. From my arrival and throughout the entire viewing, Jessica guided us professionally and kindly through all necessary information. She clearly answered every important question, warmly welcomed everyone, and her cheerful, friendly personality made the experience truly pleasant. As the only English-speaking applicant at the viewing, she was so kind to go over the details in English for me, which I greatly appreciated. I would also like to mention how intuitive and transparent the entire online process was. The dashboard on the website made everything clear and easy to navigate, avoiding the stress of constant emails. This really took a lot of pressure off during my house hunt. Thank you very much, Jessica and the team at NRW Wonen!

No good experiences. I will never ever have my house rented through this company again. Poor service, responds little to no emails. Anything but customer-friendly, poor business acumen so... They don't even deserve that one required star.

My experience with NRW was absolutely 5 stars! And 6 stars for Nicolette, who was always ready to help! Thank you Nicolette! They were very professional and at the same time understanding of my specific circumstances. They offered assistance with all sorts of things that come with moving, such as internet, a housing permit, etcetera. Moreover, the entire process went very transparently and smoothly.

Seriously the biggest scammers. They are seriously abusing the overheated housing market in terms of rental costs and treatment of landlords. Repairs take months. Also, the costs charged upon departure are disproportionate; to get your deposit back, you shouldn't have lived there. Subsequently, we were also charged for items we never received (and which were not in the check-in report). After a lot of emailing and calling, we receive the message that they will waive the charges out of 'generosity'? Make sure you take photos everywhere yourself and double-check everything.

We had to wait 6 months and threaten legal action to get the processing of our deposit. Not only do they not want to return our deposit, but they are also charging us an absurdly high final bill for the work they carried out. The work in question? Painting the walls. These walls had no holes and only a few scratches that should fall under normal wear&tear. Because we don't have money for a lawyer, they get away with this. I don't know if you are scammers or just very bad at your job, but this is really too much to bear. Go find a real job and contribute something to society instead of playing the role of a predatory landlord. Disgusting.

I had a great experience with NRW Wonen! The team responded quickly, was professional and ensured that the rental process went smoothly and stress-free. A special thank you to Nicolette, who was incredibly friendly, helpful and professional. She made sure everything was clear and handled quickly. I am very happy with my new apartment - I can wholeheartedly recommend NRW Wonen!

Dear people, I would like to announce that whoever posted a negative reaction about nrw wonen the deposit etc…, probably looked too deep into their glass. NRW IS A TOP HOUSING NETWORK!!!! They are always there for you!!! I know no better housing network than NRW-wonen. So please kindly remove that negative review. I give them a big plus point for thinking along with you, and especially for being ready to help you with housing. So people, feel free to join NRW-wonen and create an account and you will see the results yourself!!! SEIZE THE OPPORTUNITY IF YOU ARE LOOKING FOR A HOME or want to rent out a property!!!! 💙💙thank you for everything Nrw! Youre the BEST!!!💙🙏🏽

I had a fantastic experience with Nicolette and the real estate agency. During a very stressful search for an apartment, she was incredibly friendly, professional, and responsive. Even when I had questions or doubts, she took the time to explain everything and offer support. I greatly appreciate how smooth and human the process felt – something you rarely encounter in a tight rental market. A definite recommendation!

Warning: unreliable landlord! NRW Wonen (also check reviews of Duinzigt / Staate Beheer) I strongly advise everyone not to enter into business with NRW Wonen. After a good pre-check and correct handover, I did not receive a cent back from my deposit. Moreover: bizarrely high costs were imposed for defects without any prior communication, without any real specification, explanation or justification. Requests for access to the check-in documents are ignored, communication is absent or vague, even in response to questions from a lawyer. To top it all off, bills of hundreds of euros for extra heating and service charges also arrived after my move (up to two years later!), while rent was inclusive. I am not alone: several former residents have been in contact and have exactly the same experiences. This is not an isolated incident; it appears to be a structural business model. Don't fall for it!

Thanks to this real estate agency, more specifically Mrs. Nicolette, we were able to move from Switzerland to the Netherlands. She gave us the chance and the opportunity to live in one of their beautiful, clean apartments for expats in the center of The Hague. After a half year of tireless and fruitless searching for an apartment over a huge distance, we were lucky with this agency. Since then that time is past and we are very sorry to have to say goodbye, as our expat rental agreement only lasted six months. The employees of this real estate agency are friendly and helpful, always willing to help and answer emails and phone calls. We had no problems during the entire six months. Anna and Pavol

Living in NRW is a very clear and pleasant website for a starting tenant. The contact with Nicolette was also very good and pleasant, which has allowed us to make a great start!

We received a bill one year after we moved out of the apartment for €250 in heating costs while the heating in the bathroom could not be switched off and was constantly extremely hot, even during warm periods. Repeatedly raised, but according to NRW nothing could be changed about it. There was no way to change the temperature in the apartment, we were only allowed to turn the heating knobs. But those weren't there in the bathroom and now we are expected to pay for that blunder. In short: not recommended.

I had a very positive experience. NRW Wonen was the only free website where you could quickly find viewings and an apartment. They are always reachable via email or phone and the communication is clear and efficient. Nicolette was particularly incredibly helpful throughout the entire process, always friendly and willing to answer all my questions. I would wholeheartedly recommend NRW Wonen to anyone looking for a quick and reliable way to find an apartment, especially students.

Impossible to get an appointment

Entirely unreliable organization. They will certainly keep your deposit, inventing reasons why the deposit is not paid back, and continue to bother you with invoices under the guise of 'service costs' months later. Your contract contains all sorts of small rules that are advantageous for them but disadvantageous for you as a tenant. Be careful with this organization, especially if you are a new tenant.

I have been applying for rental properties from this agency for two months now. Usually, I apply within minutes of the properties going online and meet all the requirements they set. Nevertheless, I still receive the same generic rejection email a day later, often late at night or on weekends. It really feels like no one actually looks at my applications. I have even requested clarification via email and phone, but they completely ignored me. The whole experience was frustrating and makes the process feel unfair and discriminatory.

I have been using this website for >4 months and it is not trustworthy. The moment you apply for an apartment/studio, availability on the same day, they give you the message 'viewing is full'. They can therefore push you towards more expensive locations.

My family and I recently moved to the Netherlands. Because we were looking for a rental property, we did several viewings. We immediately noticed the difference: NRW Wonen is the most professional and their apartment is exactly as described on the website (of Pararius and their website). It was therefore very easy for us to decide which apartments we wanted to buy. A big thank you to Andy, who has been very helpful from the beginning until the check-in date, thank you so much!

My partner and I have been searching for a rental property for months and were advised to look at NRW Wonen. The website is clear and user-friendly, making it easy to request a viewing yourself. We received a quick response, which was very nice! Email contact with Nicolette went smoothly; she responds quickly and is incredibly helpful. Thanks to NRW Wonen, we found our dream home. Thank you so much!☺️

The website of NRW and the platform for tenants is clear and easy to use. Logged in within fifteen minutes for a placed rental property and provided as much information as possible, but unfortunately not invited to the viewing. No new situation, just confirmation that with the exorbitant (income) requirements it is only possible for double-income earners or people with a high net income to obtain housing.

I moved to the Netherlands in September 2024 and it was a pleasure to work with NRW-Woenen to find my apartment. The team listened to my wishes and needs. Close enough to travel to AMS and far enough to have peace and quiet. Nicolette, thank you for everything you did to make my move to the Netherlands as smooth as possible. A real recommendation!

Found a super beautiful apartment through NRW Wonen. In addition, very pleasant communication and support, recommended!

Found a very nice apartment through NRW Wonen. It was a very pleasant experience! Communication went very smoothly, with always quick and friendly responses. Definitely recommended!

Had to move out of my previous home and searched for months for a new place through various channels, and I found NRW's approach by far the most pleasant. Found a nice spot through them, and the clear, fast, and friendly communication (especially Nicolette on email, Jessica during viewings and key handover) made the house search and move much less stressful :)

We were helped quickly and very well during our search for a home. NRW Wonen responded quickly to all of our questions and offered excellent support. In short, they offer very professional and customer-focused service!

I could easily write two hours about this, but I'm not going to waste too much time on people who don't deserve it. So, here are a few things: • A lamp exploded in my hand (!), which also caused the power to go out. They offered no help whatsoever, and of course, they made me pay for the lamp! • The house was full of mice. I spent hours and a lot of money sealing up holes, but they didn't help. Still, they charged me for the washing machine that was off by a centimeter because there was foam rubber behind it and the cupboard wouldn’t close. And this, of course, after telling me I didn't have to pay and that I had dealt well with the mice. • A week without hot water, no help. • And most importantly: they are withholding €1.500 from my deposit without giving a reason. Of course, they don’t respond anymore. I am also a student, so imagine how low you have to be to treat people like that. Take your time and find a better place; it's not worth it. Moreover, it is too expensive compared to other options. Pro-tip: Don't pay the last one or two months’ rent. You won’t get your deposit back anyway, so you might as well not pay them.

Absolutely a ripoff! After renting for 2 years (originally through Staate beheer, then taken over), they now want to withhold totally unnecessary and uncommunicated work from my deposit. They never answered any of my emails. In addition, the building was not technically working properly, where they said repair requests were being processed (for over 2 years)! And the elevator didn't work for months! Don't rent or otherwise be very careful what you sign and document all communication in writing!

Nicolette helped us very well with the purchase of our apartment. From the moment of the viewing to the actual purchase, she helped us at every step and took the right next steps! This ultimately ensured that we actually bought our apartment within 2 weeks. What a pleasant and good purchasing agent Nicolette is! A recommendation for everyone looking for a purchasing agent who understands the business! Thanks so much Nicolette for all your help!

I ended up living in NRW through a friend, and I couldn't be happier. Extremely pleasant email contact, quick responses, and many recommendations on top of my own viewing requests that I had. I received a very nice little apartment within 1.5 months! I definitely recommend NRW wonen! Thanks Nicolette and the rest of the NRW Wonen team!

Helpful, quick response to questions.

I found it great, the process went very smoothly and renting the apartment was very easy

A reliable company with friendly staff and transparent processes. From viewing to moving, the process only took 1.5 weeks. Thank you!

My girlfriend and I had a very pleasant experience with NRW - living! We had been looking for a new home for quite some time, and thanks to their good service, it happened super quickly. We definitely recommend NRW - living. Thanks Nicolette!

I recently collaborated with great pleasure with NRW-Wonen for the rental of my apartment, and I am incredibly satisfied. From start to finish their service was exceptional. The team was unbelievably professional, responded quickly and had an eye for my wishes. They ensured that the entire process went smoothly and stress-free, and made sure that every detail was considered. The apartment was delivered in good condition, exactly as promised. I was particularly impressed by their customer service. They were always ready to answer my questions and gave me timely updates throughout the entire process. Their commitment to customer satisfaction is truly commendable. Thank you for making my move such a positive experience!

Worked together very often for various clients. Extremely professional, communicative and correct. Great collaboration!

My experiences with NRW Wonen are very pleasant! The communication is good, clarity is provided, and they think along well. I was helped well in my search for a new home, for which my thanks!

I had a very pleasant experience with NRW wonen. After a difficult search for accommodation, I was excellently helped by Jessica and Nicolette. I get the impression that there is really hard work being done at this real estate agency. Fast communication (until late hours) and always pleasant experiences during viewings. Currently, I am living very comfortably in my rental property, and the management by NRW wonen (thanks to Vivian) is also well organized.

NRW Wonen has found a lovely studio for me. Very professional and friendly staff. Absolutely recommended!

After my breakup from my relationship, I first thought we had to cancel the joint rental property, but luckily they helped me well and managed to make it possible for me to stay anyway and transfer the rental contract to my name - really happy with that and the people of NRW are truly great, super good people ☺️

Very fast service, easily accessible, beautiful offer and very kind people!

Had a very pleasant experience with NRW living. After jointly mapping out our wishes for an apartment, Nicolette helped us find and obtain a beautiful place. Very friendly help in this difficult housing market! Communication was friendly and clear.

During the search for a home, they really helped me enormously. What a great team that is! Enough supply of neat, affordable homes and a personal approach. However, when it comes to handling service-related things, this is truly a worthless company (also read the reviews of Duinzigt Wonen BV & Staate Beheer BV, which were the previous names of this company with the same employees). Hassle with service charge settlements, ridiculously high retention of part of the deposit, no flexibility in making appointments, generally difficult to reach. I am very glad that I left there. Which is probably mutual xD

During my long and frustrating house hunt in the Netherlands, I came across NRW Wonen. Jessica (she's super nice, ready to provide all necessary information and speaks perfect English) kindly invited me for a viewing…

I've lived there fine enough, but I am very dissatisfied with the handling. I've been waiting for my deposit for a month already. I have emailed several times and then they say that it has been requested from the administration to pay it, but unfortunately I still haven't received it.

Very fine real estate agents and involved in our search for a home in The Hague. Hopefully not needed but we would use the NRW team again should it be necessary in the future!

I am so grateful for all the help and support from the Nrw team. I have now been renting an apartment through them for almost 2 years and it has been a pleasant experience. The first point of contact was Tim, who referred us to the right people, and he was so…

Fantastic service, very professional, fast and friendly. The workload and the amount of requests they handle must be enormous, but they gave us the feeling that we were the only ones they were dealing with. We wholeheartedly recommend NRW to everyone: you should consider yourself lucky if you get an apartment through them!

As a tenant, I am completely dissatisfied with this property manager. Even in cases of acute problems (mold, leaks, moisture issues), it takes over 6 weeks before the property manager makes an appointment to resolve these issues, and subsequently fails to keep the agreed appointments multiple times.

Received a fine, fast and professional rental service from NRW Wonen. Everything was arranged on time and all rental procedures went smoothly. I am very satisfied with their service and can wholeheartedly recommend them.

At NRW-wonen you'll find passionate and enthusiastic real estate agents. The communication was excellent. They thought along with me and everything was handled quickly and professionally. Very happy with my new home and the service! NRW-wonen is definitely recommended!

NRW Wonen is a great real estate agency! Good service and they think along with you. I especially had pleasant contact with Jessica! I will definitely check their website more often for nice homes if possible.

Good realtor. Helpful and very friendly.

Pleasant, professional and reliable partner to work with. Nicolette and her team take care of everything for you to the maximum.

I would not recommend this company. The agent is there to help you with searching for real estate. I have written several messages with questions about renting an apartment and received no response. Previously a…

I am incredibly enthusiastic about my experience with NRW-wonen and would like to share this with you. Nicolette and Vivian exceeded my expectations throughout the entire process!

Quickly assisted by the rental department with a property, and then also contacted the management department where I was helped kindly and expertly! I would say this company is service-oriented and that makes me very happy as a tenant! A housing corporation like staedion could learn something from that!

Rented a house through NRW Wonen and we are very happy with it! Good communication regarding viewings etc. Good support with the move and arranging requests for things like housing permit, parking permit, gas/water and…

I am extremely satisfied with how I was helped by NRW-Wonen. Due to the short lines and involvement of this real estate agency, I was able to quickly find a rental property in The Hague in a pleasant neighborhood. At the same time, I could express all my questions and felt heard and seen regarding my housing needs. Thank you very much NRW-Wonen!

Delivering what they promise... reliable and clear

Team NRW! Once again, heartfelt thanks for all the work and help! The entire team ensured a quick and efficient move. All questions…

I wouldn't recommend it, I've been dealing with a collapsed ceiling for a week where NRW-beheer/wonen isn't doing anything about it, and they’ve blindly switched over almost the entire team from Staate Beheer B.V., who haven't been properly assessed and quietly …