Hoekstra Nieuwbouw

Unfortunately, a bad experience with Hoekstra property management. When they can collect money and preferably as much as possible, there are no problems. However, when something is requested, such as maintenance, they are unavailable and everything goes very slowly. Moving from one apartment to another due to health issues, they simply do everything again and cheerfully ask for 50 euros more per month, which was not known or indicated in advance. We called about this, and the response was 'Sir, the only thing we can say is sorry we forgot to mention it, but you still have to pay.' Also, everything has to be filled out again while all the data is already known; what kind of company is that? Just a different house number, and the rest remains unchanged, you would think. We, as children, feel that they are taking advantage of the situation; they have lived there for two years, and it's nothing but no to everything they hear. It worries our parents a lot. A shame, but unfortunately, we hope as children that they can still live in Menaam with pleasure for a few more years, and we’ll do the odd jobs ourselves, Hoekstra, because you don’t do anything or very little to the apartments and don't want to make improvements to the very dated apartments.

Have a pleasure and rent (!) NO (!) house or apartment via Hoekstra Makelaardij! The other reviews here speak for themselves, but we would like to add something more to prevent others from making the mistake of getting involved with these people. It is the worst renting experience we have ever had. We live already two years in a new building complex in Groningen and it has been nothing but problems from start to finish. Hoekstra has not made any noticeable effort to reduce the (persistent) problems, nor have they apologized for anything. A short summary: * The communication with Hoekstra is outright terrible. You have to do a lot yourself to check and arrange things. If you ask about this, they answer irritably. There is always an excuse but never an apology. Some employees even went so far as to tell us that we are the problem and not them. Completely disrespectful people... * Maintenance and repairs take forever. They usually say it is because of the contractors, but most often they are to blame, with poor communication and execution, resulting in annoying and sometimes dangerous situations. For example: When we first moved in, there was a visible water stain around one of the outlets in the ceiling. This was immediately reported because it indicated that there was a leak somewhere. It took them no less than 9+ (!) months to fix the problem. We literally had water flowing from the ceiling during a rain shower, and only then was it resolved. * It took Hoekstra more than 1.5 years to provide the tenants of the new complex with a detailed description of the service costs. The handover was in June 2024 and was finally presented in December 2024. There was always an excuse, but never a conclusive answer to the question why it takes so long for them to think of something relatively simple. * Callback appointments where they offer to call you back with information they don't have at that moment are usually not followed up on. You have to keep calling them again and again. When confronted with this, they usually blame you because they might have called but you just missed it (?!?) or you simply have to be patient. * Basic facilities for public spaces (cleaning, garden maintenance etc.) are very irregular and are sometimes not carried out at all, resulting in overgrown vegetation and accumulation of dirty common areas. * Parking is an absolute nightmare. There isn't enough parking space for all the tenants in the complex, causing people to park their cars randomly outside of designated areas. Although Hoekstra cannot directly monitor and intervene, they have also not made minimal efforts to prevent this. They could easily come up with solutions (many tenants have offered solutions or ideas), but they stick to the idea that it is up to the tenants themselves to solve this. The above is just a fraction of the problems we (and many other tenants) have encountered in the two years that we have been renting through Hoekstra. The whole situation is, to put it mildly, frustrating and stressful. You are better off somewhere else. So have a pleasure and DO NOT DO BUSINESS WITH HOEKSTRA!!

Two days in a row having to call multiple times just to get in contact with the right person, and then finally getting through only to be treated completely unsympathetically. No understanding for the situation of the potential buyer, no communication skills, no respect nor understanding for promises that had already been made to us by colleagues. Initially, we had pleasant conversations with several receptionists/colleagues/telephone operators (?) where it was indicated that they were very busy and the broker himself preferred to schedule appointments. Fine, I would be called back. Called multiple times, each time with the promise that I would be called back. During the 2nd call from myself, I already stated that otherwise I wanted the available time slot because it might otherwise have been given away and there would be no further opportunities for viewings. This wouldn't be a problem, and a moment for viewing that suited us better would definitely be possible. Finally, after a series of 6 calls over 2 days, we got through to the broker with whom the appointment could be made... Then there was not a single time slot available anymore (including the one I had already wanted to occupy), and the time slot that was still open 10 seconds before being connected (due to cancellation of an appointment) would also no longer be available... what poor service and (internal) communication! Also mentioned in the conversation that we have our (parents-in-law) view properties when we are unable to do so ourselves, since we don't live nearby and houses sell very quickly now. No broker made a problem of it, but the gentleman I spoke with had absolutely no understanding > ''we won’t be doing that, you need to make the decision''. Well, we can perfectly well decide based on the assessment of our (parents-in-law) who need to indicate whether the house is technically in order, what defects there are, whether the price is fair, etc. (we have already done this before, and they have a lot of experience with it). And besides that, we should be allowed to decide ourselves, I would say. He supposedly would call us back, but given the communication skills and that this has previously failed, we don’t believe that much anymore. A very unpleasant aftertaste remains, unfortunately. The little house seemed lovely, but apart from the market already being challenging at the moment, this broker managed to make it even worse.

Appointments are not kept. Don't go here!

Terrible property manager. We live in a building managed by Hoekstra in Sneek, where gas and electricity are paid via an advance payment to Hoekstra. Hoekstra promises and is legally obliged to settle accounts every year, but has not done so for years. Moreover, Hoekstra has received various energy compensations from the government (at 2000 euros per apartment). In addition, we have overpaid the advance payments. In July 2023, Hoekstra promised to settle accounts (which was already late), but failed to do so despite much communication. Meanwhile, it is also legally overdue for the past period and there has been no settlement for 2 and a half years. As icing on the cake, Hoekstra sold our apartment to another manager in November 2023. Since then, there has been hardly any communication. Hoekstra refuses to share information about finances and settlements with the new manager, which means nothing can be settled. Meanwhile, she has pocketed all the overpaid advance payments and compensations. They were legally obliged and promised to do this by no later than July 1, 2024, but have since gone silent. There has been a lot of emailing with Erwin from the financial administration, but he does not keep appointments. He promises in emails to follow up, then doesn't respond, then someone is sick again, and then it’s too busy again. Note that this has been going on since last July (!). Meanwhile, the latest email reads 'Unfortunately, we will not be able to help you further this week. My colleague is sick this week. We will try again next week.', dated May 23, 2024. I have not heard from him since then. We tenants have offered to help. For example, we sent Excel sheets with consumption data, offered to help sort things out at the office, and made sufficient suggestions. Hoekstra refuses all communication and does not share cost overviews etc.. It all leads to nothing but a lot of frustration. Meanwhile, all hope is lost that we will get our money back. It seems like a mess on the financial management department. What a terrible organization, treating tenants and a professional buyer like this. There's probably no deliberate intent, but Hoekstra has let our money disappear into their own pocket and now refuses us any form of help. What is particularly astonishing is that network operator Liander indicates that there has been no energy contract for the building since March 2023 and that a case is pending with a bailiff. Hoekstra seems to have neglected this as well. Possibly she doesn't want to settle accounts because even they don’t have insight into the costs incurred, which are now possibly being charged at the highest rate. Here's a warning not to entrust your property management to Hoekstra!!! And consider as a potential tenant whether you want to rent a house through this party. Unfortunately, we are paying a high price for this warning. We will continue until Hoekstra fulfills its promises. Our details are known to Hoekstra. If there are more tenants or parties who have been defrauded, I would like to hear from them.

I fully agree with the review of Lars Joustra. Still waiting for the final bill of 2022 with the corresponding allowance/energy compensation.

Do not keep appointments. Worthless company

If you want to rent an apartment in Eindhoven from Hoekstra, I would like to ask you to think about this again. I have been renting for over 7 years and the service regarding maintenance is below par. You almost never get into contact with them and if you do manage to make contact, you are not taken seriously. We had significant water damage in the storage room during the winter of 2023/2024 which was not resolved, causing the water level to rise and damaging many belongings that would not have happened if they had fixed it on time, which they didn't want to. I could describe a whole host of other situations like this. Conclusion: don't rent from them.

After I moved from Leeuwarden to Limburg, we were able to rent a nice home through Hoekstra Vastgoedbeheer. Due to private circumstances, we returned to the North. We received good assistance from Hoekstra Vastgoedbeheer and were able to find a place / house to rent. All in all, Hoekstra Vastgoedbeheer showed their best side.

What an awful society Hoekstra, imagine a whole month of VVE while the transfer is mid-month. They have building insurance and will not cover the new door lock. Poor service; only after 3 months will the sewage system be repaired, causing me to be quite ill. They don't want to get involved in a confrontation with the VVE board at Akkersplein. Block heating won't be turned on until February and not during the sale transfer. But they also have a very bad reputation for their service……😡😡😡😡😡😡

Terrible company, NEVER rent from Hoekstra! We were forced to move last month because we had to live for a year in an apartment full of black mold. For a year we tried to get in touch with Hoekstra for a solution but you are completely ignored. It was even so bad that we had to throw away our sofa, curtains, and mattress because it leaked everywhere. You can only speak to them when you don't pay your rent, but of course not about the problem. We were forced to move due to health problems that arose from black mold in the apartment we rented from Hoekstra. Do yourself a favor and never rent from this company because they treat you inhumanely.

I have been seriously working for 1 year and 3 months to get Hoekstra to fix several maintenance problems in my apartment in Leeuwarden. In the meantime, I have involved the Rental Committee for a solution with compensation. I have sent many emails and made phone calls but I receive hardly any feedback. And the only two times I receive an answer in that 1.3 year period is that I am referred to the VVE administrator, who does not deal with this anyway, and that my address would not be in their system. Thanks to Hoekstra, the unresolved leak has worsened and mold has now developed on the ceiling that crumbles daily, as well as a leak from the pipe in my storage room. A company that is super bad and worthless in communication and complaints are not taken seriously, let alone processed.

This realtor only wants to sell; they don't want to know anything about the complaints of a sold house, selling houses without the legally required smoke detectors. The selling party has no obligation to report defects in their house. If you report this, you’ll get a big mouth back. DO NOT BUY A HOUSE FROM THIS REALTOR.

We have been waiting for months until they send something as simple as a heating bill statement or organize an Owners' Association (VVE) meeting. They fail to honor agreements and do not respond to emails. Several residents have called multiple times to try to achieve some progress, but they simply don’t execute anything. Worthless VvE management.

Eerlijk gezegd heb ik een fantastische ervaring gehad. Willem heeft me geholpen een huis te vinden tegen een geweldige prijs en heeft me door het hele proces begeleid. Ik heb niets negatiefs te zeggen over dit makelaarskantoor :)

Worst realtor ever! We had an unbelievable bad experience with them, so that 2.4 is well deserved. We went to a viewing of a house that we found very nice, made some offers and called them twice for an update. In total we waited almost 7 weeks for a reply, only to find out later that they had already sold the house without informing us. Every time we called, we got the excuse that their realtor was 'on vacation', but every time his so-called vacation was extended. Never try to buy a house through this office, it's a waste of time!

Be careful if you buy a house from this Broker. We had a 'perfect house', everything would be arranged and maintained properly. Afterwards, more than 1/3 of the list of items turned out to be lies. Believe nothing they say, but do your own research. Unfortunately, we also had bad luck with the technical building inspection, which meant this didn't come to light earlier.

Residing in an apartment complex in Leeuwarden where Hoekstra manages the grounds, as well as the VVE (Homeowners Association). Since mid-August, the barrier has been broken and that is still the case. Waiting for a new barrier for 7 MONTHS already. Everyone parks their car here who doesn't live here. Parking is therefore chaotic. Hoekstra says there is a long delivery time for a new barrier, but 7 months?! The residents here and I are more than fed up. Arrogance at its peak and hiding behind the monopoly position in real estate and brokerage.

Since August, the barrier has been broken for resident parking, which is managed by Hoekstra, meaning the parking space is now used for a day trip or carpool. As a result, we, those who live here, no longer have a place to park ourselves. We have called Hoekstra multiple times, but they are pushing it off as a long delivery time.

If I could have given 0 stars, I would have. What worthless, unprofessional and grumpy employees this company has. Absolutely no effort is made for a customer (who incidentally brings your money in) and customers are treated with an arrogance that I have never seen before. Please, if you're in doubt: don't do business with this company!!!! You’ll be going from bad to worse.

Still waiting for an apartment in Saxenstate in Franeker

William, we are incredibly happy with our new home. Greetings Henri and Carla (think of Feijenoord!!!)

Sending emails for weeks. Our electricity wasn't grounded. We haven't been able to do anything for weeks, not cook, not wash due to the life-threatening situation. We are asking for a suitable solution because you still pay the full rent but hardly used anything in the house and their answer is that it's solved, done. How do you keep your tenant satisfied?! Well, we haven’t! There are other things as well that could really be much better.

Terrible bad! I was looking for an apartment in Friesland, unfortunately Hoekstra manages almost all apartments, I had to hand over a lot of personal information and never heard back from them again! Scandalously bad company, I also went there myself in Leeuwarden, they are really very unfriendly towards customers and truly the worst real estate agency I have ever come across! Don't rent anything here!

What a worthless realtor. We would have liked to schedule a viewing on the Wommelserweg. Unfortunately, we could only do so on Saturday (we live far). It’s already difficult to get a realtor to speak with you. He promises to call you back, but this simply doesn't happen. You send an email, but this one isn’t answered either.....great realtor. You just wish you were selling your house... Els Preeker

6 weeks with a broken doorbell and intercom

Very fraudulent and unreliable broker. They have been abusing their monopoly position in Friesland for years through their shameless way of working.

I am still waiting for the refund of the deposit. They said it could take up to 6 weeks to refund the deposit. It is now 11 weeks ago. I called their office three times. The first time they said that the only administrative staff member was not present, so I had to call the next day. The second time the lady from administration told me that I was on her backorder list and that she would transfer the deposit on Friday of that week. 2.5 weeks later, still no deposit. I called a third time. The lady from administration was not present at 14:00, so I was advised to call again on Monday. So still no money after almost 3 months of waiting.

Communication '0' responds to nothing! Truly a terrible company to do business with! And they even dare to make all sorts of proposals that you still wonder if they are within the law.

Friendly and helpful

After sending 2 emails requesting a viewing. But unfortunately, not receiving any emails back. Then another email was sent expressing my dissatisfaction, but you can guess it – no response. So, I won't be using Hoekstra Makelaardij again.

After not being called back after a contact request and account creation, I contacted the company myself twice. I asked for photos of the property because I felt that I had to share quite a bit of personal information before I could even know if I was interested in the property. The ladies could only tell me both times that I had to complete the entire registration. Only after you are assigned the property can you schedule a viewing. They became noticeably irritated when I asked any more questions. Even without my partner's details, I have to upload a copy of my ID card, a recent employer statement, 3 pay slips, 3 bank statements (4 if also including assets), an extract from the basic registration and a landlord’s declaration. With the reviews included, there is little confidence in the service and smooth handling of this real estate agency.

First you have to provide everything, then no action is taken.

Regarding communication, they really need to get to work on that. About 6 weeks ago we already completed our registration for a house where we have an interest. Two weeks ago we called to ask when they would start assigning the house. It was supposed to happen that week or next week. So we called again last week and were told that this was never said because they don't know when a house is assigned. So, essentially, you are put in the position of being labeled a liar.... The corona caused a backlog because they assign houses one by one. Two seconds later it was blamed on the holiday period causing understaffing, and then a few seconds later it was a combination of both. New homes do keep appearing online though.... If you're already so behind, why offer new homes, both for sale and rental? And if you contact this real estate agent through Funda, you simply get NO response. I’m therefore not surprised that the reviews are so incredibly bad! The house I am talking about has now been vacant for 2 months. Very sad considering the significant housing shortage.

I and my wife earn above average income but never get a house assigned to us. Staff contradict themselves. One says that the person who responds fastest gets the house assigned, while another says they look at who best fits the house. What actually happens is that they engage in cronyism. If you sell your house through Hoekstra Makelaars, they offer you their nicest rental properties - agreed upon beforehand during the sale. However, Hoekstra isn't averse to then offering the property for rent on their website so they can bait and lure clicks. After responding to a rental property, you have more chance of winning the lottery than being informed about the status of the assignment. Our tip: just call if it takes too long; often they already know that you won’t get the house anyway but leave you in uncertainty.

Application for a rental property submitted, during which an extremely large amount of (privacy-sensitive) information was requested. After gathering all the data with great effort and incurring costs for things like a BPR extract, financial statements, etc., we were called again after a few days. It was indicated that they are very busy and it would take as long as 2 weeks to complete an application. Registration completed on September 21st, but still no message on October 12th, while the property appears to be vacant. We have since found another home ourselves, but it is a shame that a property managed by a pension fund remains empty for so long due to the real estate agent, while there is sufficient demand from the middle segment. Furthermore, a message towards us would be appropriate, considering we put in so much effort to gather all the information as quickly as possible.

Ridiculous what they expect of a tenant. Students have nothing more to look for at Hoekstra. I would especially look at another company!

Unfriendly staff and absolutely no understanding of how the housing allocation process works, passively waiting and then hearing nothing after 5 weeks, only to find out that the property had already been rented. Necessary costs incurred and a lot of privacy-sensitive information provided to the company. My experience corresponds with the very bad reviews which indicates poor service.

I cycled past.

Help tremendously with our search for a new home. And I understood that they can provide support throughout the entire process. Hopefully, we will get a new-build home soon.

These people just don't know what kindness is. A sad company.

I'm still adjusting my review, celebrating too early is never a good idea! You buy a building plot on paper which apparently is just building land. As a result, extra costs regarding sewage and utilities! If you are still unsure which real estate agent to choose, definitely don't choose Hoekstra! Advice, choose Faber!

Arrogance to the extreme. You register, then you are asked to submit documents... you're not the only one because they send this to multiple potential tenants... And then it happens... If they submit the documents earlier…

This broker presents themselves as customer-friendly and caring, but in fact they are greedy individuals who have absolutely no decency. The empathetic and solution-oriented level of the employees is even more depressing when…

Extremely happy with the quick sale of my house. Expert and professional. Simply the best real estate agency in Leeuwarden.

The communication coming from this company is completely bad. No confirmation upon receipt of data, no answers to questions, also private/financial/business data are sent via email (which is not secured). …

Dramatic company. 0.0 for the communication. Everywhere you have to chase after things yourself. When an energy bill arrives months late and not on the agreed date, they don't even inform you. First there must be about 100…

Poor housing maintenance

Mother registered 6 weeks ago via a form, but is not receiving confirmation. She has already called 3 times, and was told that they have backlogs and that I would be called back after lodging a complaint. The callback has now also been delayed for more than a week... It therefore starts with very poor service and does not inspire confidence.

Communication is poor. No confirmation after registration and I had to contact them four times myself. And they say that someone will contact you within two days. The receptionist talks non-stop and doesn't give you a chance to ask a question...very annoying

Very moderate flexibility and communication.

A barely sufficient grade for Makelaardij Hoekstra. The main reason is the deficient communication with their clients. Callback requests are not addressed and emails are responded to late. When mistakes are made, employees seem to prioritize their own ego over making apologies.

Professional organization which has things reasonably well in order. Although I ultimately did not choose the relevant property, the overall procedure went well.

From my current home, which is also through Hoekstra, I've found a new home thanks to the help of Jeroen (Hoekstra Leeuwarden). Things are being handled quickly and the pleasant thing is, in contrast to open houses, that I have now experienced it twice…

Responded to a property for all ages. I only received an email after 3 weeks saying that I didn't meet the requirements (which I did), so I called. The person in charge was unavailable but would call me back. You can guess it, no callback. …

Many bad experiences with this property manager! The house was completely painted brown inside, the garden was a jungle, no decent terrace, ugly calcified shower floor, dirty carpeting on the stairs, etc. You can…

I have applied for a few job vacancies, but never received a response. I waited weeks. No communication at all.

Selective realtor. Excludes people with foreign-sounding names. File a report with the CIDI. As an Israeli living in the Netherlands 75 years after the war, this is terrible. …

My search for a little house went much faster than expected (given the current market). Thanks to the friendly and helpful employees! One area for improvement; processing callback requests.

I rent a property in Leeuwarden through Hoekstra and this has always gone smoothly. Everything concerning the rental was communicated clearly and openly with me. The employees are friendly, helpful and professional. Definitely recommended with a large and active network!

A very annoying administrator, having made several applications for a property in Hoorn through this broker, received an email as the only response stating that my income was not sufficient and that my partner's income could not be taken into account or…

This realtor helped me find a nice rental apartment when I was urgently looking, where I've now been living for almost 2 years. Staff are friendly and helpful. Never had any problems.

Due to the clear and fast processing

Great job, hoping to get to Hofakkers 5 soon, need to go in urgently. Could possibly get a letter from the doctor. Don't know what that's called! Zuidlaren, To MBerghuis Valkema

Contacted the realtor 4 times to view a house. On three occasions, we were told that the realtor would contact us. After the last phone call, no contact was made within three weeks. Until...

Poor communication regarding houses in, for example, Drachten, are available for rent for more than half a year. And when you respond and provide everything. They state 'we received many responses to these properties and the first person who responded …'

Ridiculous how this real estate agent deals with tenants and former tenants. The service is extremely poor and terribly bad, they’ve never heard of professional communication, nor the saying 'the customer is king', and they do everything…

I have really never experienced such a bad real estate agent before. And I've been around for quite a few years. The realtor (Willem) is incredibly arrogant and has no idea what’s going on in the minds of the buyer and, apparently, the seller. They are there…

Very poor handling after we rented an apartment through Hoekstra. No communication and agreed appointments are not kept. We always paid an advance for Gas/water/light but now have to call several times to receive a settlement (refund). A pity, because the rental period went well.

Niemand hoeft met makelaars te praten over winst en privéleven. Het is niet hun zaak om jouw leven te controleren als je een huis wilt huren. De eigenaren geven hier wel om. Maar sommige domme makelaars denken dat ze het beter kunnen. 🤔😂 …

The worst realtor we've ever had! Much too expensive. If there were viewings, he was always late and therefore nothing could…

Well helped

These people helped us very well with the sale of our old house and the purchase of our new house. Knowledgeable people who act adequately. Absolutely recommended…

Happy with the quick sale of our house. The real estate agent advised us well on the asking price and guided us well through the process. Bonus point: Hoekstra Real Estate Agency is very active on social media and has a large (online) network.