Smart Wonen

I am not satisfied with this agency and would not recommend them. They respond extremely slowly to requests from their tenants and when they do respond, they have a bad attitude. During the winter, the building's central heating boiler broke down. After repeated requests to repair it, it took more than a month before it was repaired and in the meantime, they refused to provide me with an electric heater, making my studio very cold. Finally, the refund of my deposit also did not go smoothly. I handed over my apartment clean, empty and without damage and after being told that my deposit would be refunded within 2 weeks, it happened more than 4 weeks later and I was euros short, without any justification.

I request everyone who is interested in renting from this company to stay away. This company has no respect for its tenants and charges unlawfully high rents, while also charging screening costs which are equally unlawful. They do not respond to requests to lower the rent and stretch time. They abuse their position of power to exploit non-Dutch tenants who do not know their rights by placing them in small studios and asking more than 700 euros for 21 shameful square meters. Because this company has not complied with my requests for a settlement that would respect my rights as a tenant under Dutch law, I am now considering legal action against this company. Edit: After the lawsuit I won, I received over 9000 euros back from this landlord for the illegal rent they demanded from me.

Called more than 10 times to extend the contract but every time they say next week and I hear nothing on email. I have also sent multiple times, I just think they are bad brokers. I hope the landlord doesn't work with another broker, they don't want to pay even one day late.

I recently moved to one of their properties in Enschede, and I couldn't be more satisfied with the experience. From the very beginning, their team showed exceptional professionalism and responsiveness. The entire process – from viewing the property to signing the lease agreement and setting up the home – went smoothly, transparently, and well-organized. I wholeheartedly recommend them to anyone looking for a reliable and professional housing solution in Enschede.

Very bad experience with this company. They do not respond to emails and fail to honor agreed promises. I had to wait 3 months for the refund of the deposit for my shop building. When it was finally paid, it turned out to be deposited into another tenant's bank account. Unbelievable! I would not recommend this company.

My experience at this place was absolutely amazing and impressive.

Smooth experience with smart living. Elisa was polite, supportive and very helpful. In short, excellent service.

Hello, very incorrect agency, be careful, these are scammers.. Extremely bad and arrogant attitude! They do everything they can to not return the deposit, they try to charge all sorts of costs to the tenant. After two years of rent, we handed over the house as we had rented it out, and since then they have only been looking for an unreasonable reason not to return the deposit. In short, scammers! My advice is to have nothing to do with this agency! Hello, it's already been two weeks since I left the house! According to the law, you must refund my deposit within two weeks!!! During this time, you have not sent me a damage report and a washing machine technician report! If you don’t refund my deposit within two days, we will take legal action and see you in court!!!!!!!!!!!!!!!!

I have only words of thanks for Eliza and Anne Marije; from the first contact I had with them, they were interested in my situation and advised me on a house that would meet my wishes. The communication flowed smoothly and efficiently despite the language barrier. Thank you for your patience and kindness in resolving all the doubts I had. In record time, we were already signing the contract with the owner of the house, where we finalized the details. They offered to help us hire services, as well as providing information and guidance on recycling, taxes, and even stores to buy furniture. Although they say that renting a house here in the Netherlands is a problem due to the difficulty, I would say that SMART WONEN is the solution.

We are satisfied with this agency. Friendly and efficient team. Simple administration and rental procedure. Regarding the rental prices, these are aligned with the rental market.

Very good agency

Really a good agency, very helpful and proactive. I have been working with them for over 8 years and never had any problems. I can wholeheartedly recommend Smart Wonen.

I am satisfied with the fast and professional accommodation service I received. The team efficiently found a suitable place without unnecessary costs, which proves their commitment to a smooth and transparent process.

The communication was fast and reliable and the people are very helpful. The most important thing was that the apartment was as good as it looked in the photos.

Good communication, quick responses. Everything was perfectly organized. They were very open and helpful.

Thanks to Elisa, I found a house relatively quickly. Easy to communicate with and fast in closing the deal. She helped me with all the questions I had, so I am happy with everything the company provides.

Heartfelt thanks for their hard work and help. They are very professional.

After approximately 4 months, I would strongly advise against Smart Wonen. Contacting them is very difficult. Firstly, they simply do not respond to emails at all. Unless you want to rent, that stops as soon as you sign your contract. In our case, Smart-Wonen is not the owner of our apartment. They form a buffer between me and the owner, so they remain anonymous. The consequence is that everything 'must be discussed with the owner', which makes everything take even longer. Everything they do in the house is as cheap as possible and of poor quality. I didn't give the lowest score because they eventually do solve problems. If something is broken, they repair it. It just takes a lot of time and effort to achieve this. They meet the absolute minimum of a somewhat responsible landlord.

My experience with Smart Wonen was excellent! From start to finish, their team showed exceptional professionalism and efficiency. Communication flowed seamlessly, and they adapted their approach to my specific needs. The paperwork was a breeze, and their commitment to customer satisfaction was clearly visible everywhere. I highly recommend Smart Wonen for a stress-free and enjoyable rental experience.

Elisa was very helpful when I rented my new house. She mediated the negotiations with the landlord and also arranged the contracts, utility contracts, and the transfer of the property.

Beautiful house and fast service, very happy with it.

They were very helpful and attentive, they now have a new place.

Elisa was very helpful and patient during every step of the process. Great service.

Very professional and helpful in finding a new home.

Elisa from Smart Wonen (Enschede) was very helpful throughout the entire process of viewing and renting our new house.

Fast and efficient. Maybe a little too fast...

One of the best and most trusted platforms for finding a house. I had great assistance, especially the real estate agent, Mr. Keskin. He was so modest and cooperative.

Very satisfied with the service. Friendly people, willing to help you with 'difficult Dutch facilities and institutions'. I didn’t expect such a good attitude. Thank you very much!

Reliable and fast service, they were very helpful, I definitely recommend them to international students looking for a place!

I moved to Enschede and Smartwonen helped me find the right apartment that met my wishes. It was a hassle-free experience, from the quote to signing the contract.

I have rented an apartment through Smart Wonen for more than a year and always had pleasant contact with the employees. I usually contacted Elisa Lammertsma (or another SW employee) who was always available if I had a question or comment about the apartment. Thank you very much for helping me so quickly and efficiently!

Fast responses and a friendly office

Great

Excellent service. Very good.

Great experience with SmartWonen. On their website I found the house I was looking for. They quickly confirmed availability and made an appointment for a viewing. I worked with Keskin and Elisa, both of whom were very professional, helpful, and easy to work with. The process went very smoothly.

Just rented an apartment through Smart Wonen. So far so good. Responsive and helpful agents.

Very good information and very good effort, I have nothing to complain about. Immediate response, everything went smoothly.

Top service, the agency helped us very kindly and warmly in searching for a suitable living space.

I rented a room from Smart Rental Living in Valencia for a month and normally I don't write reviews, but they really deserve it. The communication was seamless, they always responded very quickly to my questions/needs and made sure everything was okay. I lost my keys once and they arranged a new set of keys for me the same day. I felt very comfortable and welcome every time I visited their office in the city. I would highly recommend everyone to book a room through them, they are truly the best! Thanks again for everything. I'm already planning to return! 😍

They helped me enormously with finding accommodation. They respond very quickly to my messages and the way they do that is very respectful. If you urgently need accommodation, I can definitely recommend this company.

SmartWonen was very helpful. Even when the apartment I viewed was already occupied by another candidate, they offered me another apartment with the guarantee that I would rent it if I liked it. Moreover, they usually respond quickly and help me with all questions about the rented apartment.

dress neatly, do dirty things.

Very friendly and helpful, very good service. I would definitely recommend Smart Wonen!

Friendly and fast service. They think along with you and always try to find a suitable offer for you.

It was a fantastic experience to find a room as an international student. You don't have to have roommate conversations or anything like that. Just go to the viewing and if you like it, you can get the room. That saves a lot of time and hassle with busy schedules. A great advantage is that they don't care where you come from and what language you speak.

Good company, always a quick response and friendly employees!

I rented an apartment through Smart Wonen and am completely satisfied. Everything went smoothly and quickly.

Update (2021): Very quick and friendly move. The deposit was returned fairly and on time. Well done Smart-Wonen. 2019: Very unfriendly and unhelpful staff. They do not respect their customers. The electric boiler in my house broke down in winter and this company absolutely did not want to help. After following up the problem more than 20 times and sending multiple emails, they sent someone to repair it. We were without proper heating in our house for more than a week. Every time we call this company for a problem, it takes more than a week before they find a solution. Their answer is that we need to get permission from the homeowner to have it repaired, who apparently doesn't want to pay a cent to solve the problem of his tenants. The staff of Smartwonen don’t like helping. If you call them after two days to follow up, their answer is that they can’t do anything more and that you are rude for calling them a second time! (2020): Recently we have had a problem with the drain of the sink in our kitchen, which is blocked. It has been more than a week now since we could no longer use the sink to wash our dishes and turn on our washing machine and dishwasher. Again, the answer from SmartWonen is that they cannot solve the problem any faster. Their answer is that they have sent a form with a request to a company, and that the company has still not responded!!! When I ask them to call the company, the employee of SmartWonen (namely Elisa) says that it is rude to ask her to call them!!!! I strongly advise against SmartWonen. We previously had another contractor for our house (Twents Vast) who was very friendly and helpful.

I was very well guided by Smart Living during my move to the Netherlands. They helped me with everything and the rental process went very smoothly.

Internationals, be aware! Smart Wonen is trying to scam people who don't know their rights. I rented an apartment through Smart Wonen. The viewing and signing of the contract went well and I was very satisfied with it. After living there for a few months, the landlord told me that I had to move out. Because I knew my rights and Dutch tenant protection, I refused. Afterwards, a number of emails from Smart Wonen followed, which shamelessly lied to me by post and tried to intimidate me. First they tried to tell me that my contract was for a fixed period, which was not the case. I speak Dutch, and the contract, which was drawn up in Dutch, clearly had the title 'Huurovereenkomst voor onbepaalde tijd' (Rental Agreement for an indefinite term). Subsequently, they claimed that the contract had a duration of 12 months, which was almost over, so according to Smart Wonen the landlord could terminate the rental agreement. Again this was a lie of theirs, because in the contract there was a minimum period of 12 months, which only means that the contract cannot be terminated before those 12 months, but does not automatically end after the first 12 months. After I pointed out to them that their statements were incorrect and that I was familiar with Dutch rental law, they sent no new emails or contacted me in any other way. The real estate agent of smart wonen outright lied to me by email to persuade me to waive my rights in favor of the landlord. They tried to intimidate me in the hope that I would not know my rights. Do not do business with smart wonen!

We rented a place through Smart Wonen and had a very positive experience!

The rental process went quickly, but afterwards there was very poor communication, especially regarding the return of the deposit. It turns out costs were deducted without fault of the tenant. My mother, who is 81 years old, was locked outside due to someone else's fault on the balcony and then a locksmith had to come. The costs were acknowledged and therefore not reimbursed; in fact, costs were deducted from the deposit because another lock had to be installed afterwards. Again, there was no communication about this. After waiting for over 6 months, calling and emailing, I finally received the deposit minus the deducted costs. However, without any form of communication explaining why the refunded deposit was lower. The staff were helpful on a second occasion; we were able to pick up a spare key during the weekend.

Smart Living scammed us by making us pay 99 euros in screening costs before we could receive the keys to the apartment.

Everything is possible in consultation! Thanks so much!

A very good collaboration for many years

Engaged and very cooperative, I recommend going into business with them!

Good and faster service. Can do a lot with consultation. Staff are super friendly!

They are very fast and accessible if something goes wrong. The apartment was cleaned nicely in advance.

Helpful and friendly service

Good service when searching for a home. Were able to quickly arrange a viewing after telephone contact. Recommend!

Excellent service. The language barrier is not a problem. Mrs. Elisa, very kind and helpful, I recommend it!

Very nice experience with smart living. We really wanted a home, unfortunately it initially passed us by. But the tenants backed out. Smart living called us immediately and we became the lucky ones. Very happy with that. Very nice service.

They helped us a lot in finding a suitable apartment in a short time! They also helped with arranging all the utilities and generally had a very pleasant experience!

Rude and unfriendly realtor! The viewing went terribly. The realtor started making assumptions about my situation without actually asking questions and waiting for an answer. A very biased way of dealing with people. Not recommended!

It all made sense that smartwonen owned the apartment that we rented from them, because they never worried about the condition in which the belongings were. We got dirty rooms and a washing machine that leaked.

Very unprofessional. They scammed me by renting a different apartment than in the photos, which was much worse. Never go to this agency.

Slow in responding and not repaying the rent.

Really a nice service! We urgently need to find living space and they are helping us rent a studio very quickly. Karien is so kind and patient in helping with all the details. We're lucky that we were able to find the studio with their help. Great!

The person who spoke to me was very polite. The furniture in the room was the same as in the photos. My sink leaked and was repaired the next day after the complaint. A good experience so far!

The room photo on the website matches the actual condition, quick response and on time. I am satisfied. Thank you

Friendly, fast and well assisted.

I moved to Enschede and came into contact with 'Smart Wonen'. Within three weeks they found a place for me. Very professional and cooperative.

Super helpful agents and also great people. Not to mention, they will understand your situation and consider it in order to help you as best as possible. I definitely recommend Smart Wonen to anyone looking for living space from a reliable source.

They were very helpful in finding an apartment. I had a very good experience with them, especially with Karien, who was super friendly throughout the entire process from house hunting to moving.

An unprofessional rental company with virtually no respect for the customer. They were very late in returning the deposit because they allegedly 'waited for the heating bill'. Initially I believed this, but then I…

Of all the agencies with which we have been in contact after our move to Enschede, Smart Living was the only one who wanted to help us find an apartment, despite the time pressure. The process was simple, because they are very…

I would like to say that this real estate agency has greatly helped me in finding an apartment, they were so kind to me and they have very good prices when it comes to houses. I highly recommend it!

From the moment we contacted this Turkish company, we were very impressed with their approach and professionalism in providing solutions. I would like to thank Mr. Ali Keskin, and then his staff, Ms. Karien Bornebroek, who worked as a broker.

Always smooth communication and quick response from snartwonen! I am very satisfied with their service, they are also super friendly.

Very friendly and helpful people. Thinking along and searching together for a solution are the characteristics.

Unprofessional and useless employees, you're better off on the street🤮…

Great..everything is fine

Great help with finding a good room.

We were treated kindly and professionally and Smart Wonen successfully placed us in a one-bedroom apartment in Enschede! Thank you!

Stay away from this company if you don't want a headache! I'm still arguing with them to get my deposit back. Every time I call them about my deposit, the unfriendly person on the phone yells at me. Moreover, all 5 stars in the reviews are fake.

The company of the company doesn't care about the customer. No maintenance, late repair and not responding well. Now they are inventing the problem so that they can collect the deposit and charge me more. I am now looking for a lawyer. Everyone can recommend me a good one. I can no longer deal with this fraudulent company.

Received expert advice. Great help!

Great company, I've had them rent out my house for 2 years now, excellent contact and good help and solutions, very good to do business with

Thank you for finding a furnished apartment. You are the best!!

Needed an address in Enschede and went to smartwonen. The advice was to apply via the website, and it worked. Found a studio within 3 weeks. The company is personal, professional and easy to find on the maps. Thanks guys!

Poor email accessibility! Get money back (deposit)! Property handed over cleaner than it ever was!

UNPROFESSIONAL After two years of renting, they inspected the house and everything was fine. They promised to return the deposit fully. But they didn't pay and didn’t respond…

They are not helpful towards the tenants and the owner! They also never call back and are very unreliable! I do not recommend them!

The real estate agency is not helpful to tenants when they find themselves in difficult situations with the landlord. Make no effort to mediate. The landlord I had was not nice and always tried to extract extra money…

Stay away from smartwonen! They are very unprofessional and very irrelevant to their customer! We had to forcibly reclaim our deposit and they paid it back late! …

Landlord defrauded deposit and Smart Wonen took no action

I've been with Smart Wonen for several years now, they are friendly, work neatly and think along well. So far, good and suitable tenants have been found thanks to Smart Wonen.

I would not recommend SmartWonen to anyone. They failed to fulfill their promises to clean the apartment and storage room before our move-in. It wasn't until October that they cleaned the storage room, and we were already there on July 15th…

Thank you for the clear advice.

We would like to rent a house at the Holzik Es in Enschede through this real estate agent, but we are not receiving any response from this company. We have tried contacting them by email and phone, but without success.

Smart Living helped us very well with renting out our property. They have many good candidates, which allowed us to rent out our property quickly and for a longer period. Smart Living also gave good advice regarding the…