Interhouse makelaars

‼️ AVOID INTERHAUS AT ALL COSTS! ‼️ I want to warn everyone about renting through Interhaus. My experience with them was a complete nightmare. I moved out of a property in Hilversum, Simon Stevinweg 44. After waiting for a month for my deposit (which amounted to almost € 2000), the landlord suddenly came up with a number of ridiculous extra charges. Without any explanation or proof, I was charged for taxes and replacement of locks. To this day, I have not received any invoices or documentation that justifies these 'costs', but € 500 was deducted from my deposit! I only received € 1500, while I had left the apartment in perfect condition. This kind of behavior from the landlord, combined with the total lack of support from Interhaus, is unacceptable. If you value your money, time and peace of mind, STAY AWAY FROM INTERHAUS!

What an incredibly bad experience with this real estate agency! They first make empty promises and give you hope, to then completely let you down with the most ridiculous excuses. Our joint income of €8000 per month was supposedly not enough security for a property of €2000 per month? Who do they actually think they are dealing with? This clearly feels like a lame excuse to reject us, while initially acting very enthusiastic to reel you in. On top of that, the employees are downright arrogant and disrespectful (Naomi Wallet 🤢). They are young girls who greatly overestimate themselves and clearly have no idea how to treat people properly. Their attitude was unprofessional and condescending from the beginning, as if they were better than their clients. The entire process was a waste of our time and energy. I strongly advise everyone not to work with this real estate agency. They are dishonest, untrustworthy and show that they have no respect for their customers. Please find another realtor who does understand what professionalism means.

We moved to a furnished apartment that 1) was not cleaned (poop stains on the carpet that came out with one carpet cleaning, broken toys in glassware and dishes, stacks of paper and dirt under furniture, poop stains in the toilets, etc. (I could go on) 2) had broken appliances (washing machine/dryer not properly connected causing the floor to be flooded, freezer above broken, pond pump broken) 3) had broken furniture (commodes completely unstable and tipping over, broken and cracked plates and glasses that can't hold liquid, springs from the footstool completely gone and unable to bear weight, carpet on the stairs not properly fixed to the stairs causing slip and safety issues, etc.) 4) had non-working electricity (multiple outlets not working, the ventilation in the bathroom not working causing alarms to go off after hot showers) 5) had a bad handover (on the photo there were 4 sets of keys, we received more than 50 without information or labels). We asked for instructions for the fireplace and they answered with 'wood'. 6) There was trash. We opened drawers and found broken sunglasses, hats clearly not worn for years, Tupperware that didn't fit together, etc. 7) The items that were on both photos of the apartment (taken before we realized for the last time that we had bought the house) and the inspection by our real estate agent had changed, resulting in the furnishings not being what we expected. All TVs were gone, a desk was missing, a single mattress was left without bed frame, etc. The communication from the real estate office, Interhouse, was not optimal. When we report a defect, they say that no one has ever had that problem before. At check-in, clearly none of the outlets were tested. They also dismiss this as defects in the rental conditions, despite advertising a furnished house. I currently advise against hiring through them as a representative if you want a smooth process. I will adjust my message if there is improvement in the next two years. Should you still have to hire through them, document everything by email and force them to add supplements to their check-in photos. Try every outlet and switch. And if they ask you 'can they send someone', then they don't ask that and have already sent it. That's quite annoying and a lack of respect for personal space and time.

They simply don't offer the services that are clearly advertised on their website. That is absolutely okay, but why provide misleading information and ignore potential customers? Added: Responding to the owner’s response - this service, copied/pasted from the official website: INTERHOUSE COMMISSION TO FIND A RENTAL PROPERTY FOR YOU You are looking for a home that perfectly suits you. Once you have found it, you want to be sure that you can rent it under favorable conditions and with the right rental agreement. This can be difficult in a hectic and often unfamiliar housing market where demand is high and homes are scarce. It requires knowledge, speed, and the right network to find and rent the right property. Even if you manage to find the right property, the process isn't over yet. How do you ensure that you get the property and how can you be sure that the proposed conditions and the included rental agreement are fair and correct?

worst experience ever! I left the house over a month ago and they continue to deduct money from my deposit for costs that I don’t even understand. The costs are enormous and there are no details and when I ask for details, they give no explanation. It seems like the landlord is trying to renovate his house with my deposit. I'm not even sure if I'll get my deposit back. I had to go to a police station, contact a lawyer, and then contact a bailiff. They keep sending me costs for a handyman that amount to less than €1000 for things he is going to repair while he could do it all at once in one day. And when I ask them for details, they tell me nothing; worst agency ever. be very careful, they will rob you!! and you never hear anything more about your deposit. As of today, I still receive invoices for 'handyman work' for 'various tasks' that each cost 300 euros and I don’t understand why he isn’t going to do it all at once. Never go to this agency, you will never get your money back. I asked them why the cleaning services cost 380 euros, while it is 35 euros/hour and legally you can't even have someone work for 10 hours... they remained vague about cat hair. that they had to take the sheets to a laundromat. huh....and that’s 380 euros....yes, and then they tried to make me pay for a mattress where I didn’t even sleep!!!! I asked them for photos before they couldn't provide them, so just stay away from it otherwise you will never get your money back.

Worst experience. We did not receive our deposit back after handing over the property. We are still waiting, for six months already. During the final inspection (before we left), the landlord kept pointing out defects in the property that were already there before we moved in. Interhouse had previously taken photos of the mentioned defects, but the owner did not believe those photos for some reason and Interhouse didn't help to resolve this. The landlord asked for an extra month’s rent, despite me having given him the agreed notice period of one month. When I explained the situation to Interhouse, they admitted that I was right, but later chose the landlord’s side anyway (of course, because he is their client). The landlord and Interhouse are in this together.

Top realtor. Naomi helped me very well. Keep up the good work Interhouse.

Good service, an appointment is an appointment.

Second time through Interhouse. I recommend it, things really go fast. Thank you very much!

Had a very nice experience! Thanks again for everything! Absolutely great.

There are fine and professional people working there! Good service!

Very satisfied with the service and speed of Interhouse. Everyone knows what each other is doing, so they all have their answers ready. I would definitely recommend Interhouse as an intermediary for renting a house/ apartment. Thank you very much!

The collaboration with Debby van Sörnsen de Koste is very pleasant. Her communication was excellent and I have a beautiful home where I enjoy living. Thank you Debby for your kindness, I felt seen by you. Compliments also to Interhouse!

Clear agreements, friendly brokers and very good communication!

Responded last Monday to an apartment in Hilversum. That same day I received a call back from Naomi of Interhouse, informing me that I was eligible for a viewing. Exactly one week later the rental contract was signed. Extremely pleasant contact both by phone and email. Immediate answers to your questions. Gave us, as new tenants, a good feeling. Jasper

Simply well organized. Brokers think along with you, and take care of everything regarding a photo report, recording meter readings etc. Above all, they are honest, no shady back door dealings.

Amazing experience with Interhouse. My friend and I found the house we were looking for and Nino was super helpful and patient, answered all our questions and helped us! We both absolutely recommend Interhouse to everyone, especially for expats! Super nice people! :)

Dear agency. Simply put! They answer the phone directly, speak good English and are very helpful. I can wholeheartedly recommend working with them.

I engaged this real estate agency to rent an apartment. They work very well and professionally. They quickly answered all my questions and resolved the issues. It was a great experience for me. I would also like to express my special thanks to Nino, who worked so hard to get my apartment!

Fast, friendly and professional!

Fast, adequate and skilled! I have experienced the personal contact and thinking along with the employees of Interhouse as very pleasant! Happy with the choice to go with them!

Very bad experience with this agency. The house was handed over dirty. No check was done before we received the keys. Also during checkout, we received confirmation from the insurance that the house had been extremely clean by us, after a month an amount was wrongly withheld after the house had been rented out via Airbnb. Never heard a reaction or apology from Interhouse.

Very bad experience as a tenant. We returned the apartment very clean, except there was a very small black spot on the floor. This could have easily been removed by replacing the only damaged wooden part. Instead, they made us believe that it was irreplaceable and even if that were the case, the replacement floor would have had a different color. They made us pay 750 euros for that. In general, they approached me multiple times as if I were not a customer (with strong words and a loud voice). I absolutely do not recommend this office to rent a property.

Within a month, a perfect home in Hilversum. Communication as it should be. Serious, friendly and a little bit of humor. Debby and Carolijn really helped me. Nice! David

As host, I have used the services of this agency to set up the rental agreement and arrange check-in. Their advice was very helpful and they were always easily accessible when I had questions.

Carolijn and Debby played an important role in finding the perfect home far from home, with direct and clear communication and a great attitude! They did everything to make me feel comfortable. Thank you Carolijn.

Fast service, am satisfied!

Personal contact, having an eye and ear for the person. You are not a number! We don't have a home yet, but the treatment by these people is already worth 5 stars! Top!

Highly reliable real estate agency for locations such as Hilversum, Weesp and Almere. Excellent service and support. A true recommendation!

Neat handling

As a landlord, I have only had good experiences with Interhouse. Quick communication, an appointment is an appointment and a good dose of humor. I can recommend Interhouse to everyone.