FRANS HETTEMA MAKELAARDIJ

We are incredibly satisfied with the service provided by Frans Hettema Makelaardij. From the very first moment, we were well assisted, both by Frans and Ciska. Communication was easy, our wishes were listened to, and where necessary, we received clear advice. The entire process went smoothly and transparently, with clear updates and a personal approach that we greatly appreciated. We wholeheartedly recommend Frans Hettema Makelaardij to everyone who is…

The contact went well, we were kept informed, and whenever we encountered a problem, both Frans and Ciska were there to give us advice, everything went very smoothly. They were very professional and helped us where we got stuck. Top Real Estate Agent

Contact was pleasant with a human touch and understanding of the current market. The property was favorably priced on the market with beautiful photos, resulting in a sale within 1 week. We consciously chose this real estate agent who placed the property slightly lower on the market, which yielded the correct result.

To start positively, friendly people. However, we ourselves are not completely satisfied with how the process went and we had expected more guidance. The outcome was good, house sold well in the current housing market.

Nice realtor.

Good realtor, he maintains good contact with you regarding the sale of the house

Contact was difficult, chooses 1 party among people who are going through a divorce. Does not verify but simply accepts what 1 person says. Accounts do not match! Never again this broker!

Frans is an expert real estate agent, understands the business and is aware of the current housing market. His team guided me well and consistently provided the necessary information so I remained well informed about the steps in this sales process.

Very knowledgeable and attentive realtor. Listens well to the client's wishes, clearly expressing his vision and therefore arriving at a good realistic selling price.

Contact with Makelaardij Frans Hettema was good, always reachable, good cooperation. WE thank Frans Hettema, and Ciska Blauwbroek for the good guidance of the sale of our house. We can recommend everyone to Makelaardij Frans Hettema.

Full, correct and personal handling of the sale of my house. I was informed in all aspects of the sale promptly and tailored to my needs. My questions were answered quickly and kindly, both via email or telephone contact. Siep

Very nice contact with the real estate agent. The guidance in the sales process was very pleasant. Also after the sale, the support was good. Both during the viewing of the property at handover and also with the notary, they were present to guide you and answer questions.

It was super nice that the lines were so short and we were well informed about the developments. Also completely top to receive advice regarding the amount of bids and information about already sold houses nearby. It was a very pleasant collaboration for us.

Top realtor; excellent communication and easily accessible. Provides good advice and always thoroughly prepares things.

We are very satisfied with the service of Frans Hettema Makelaardij. Frans assisted us in a very professional and human-oriented manner during the sale of our house. His knowledge of the market is impressive, but what really made the difference was his genuine focus on people. Thanks to his personal approach and expert guidance, we felt supported and understood throughout the entire process. We are very grateful to Frans for his commitment and would recommend him without…

The gentleman doesn't attend appointments like that, makes false promises and calls you a liar. He puts pressure on you. Threatens with the bailiff if you disagree with the invoice. Does things without consultation and is very self-important.

Fast service and clear communication. Takes a lot of work off your hands. Very knowledgeable about the specific situation.

Everything was perfectly arranged and neatly taken care of. We will definitely contact them for a possible next purchase or sale.

Best realtor of Leeuwarden. I owe a great deal to Frans during the sale of my house. He managed to sell my house quickly and for a good price.

Correct, knowledgeable and friendly. Very happy with the result. I wholeheartedly recommend this office based on our experiences.

Top realtor!! Professional, friendly, helpful. I put my property for rent through Hettema real estate agency. Rental went perfectly and the sale was also arranged very quickly. So far my best experience! Thank you team Hettema Realtors!

Pleasant and clear communication and an update at every step. Very satisfied.

Professional handling of the sales process, easily accessible, pleasant communication, a lot of expertise 👍…

Very nice communication, approachable and quick to connect. Transparent agreements, accommodating your wishes/possibilities. All in all a very pleasant real estate agent with friendly people, recommended!

Received very fine guidance from this broker during the sale of our house. Clear advice, quick, accessible and clear communication. The handling of documents also went excellently.

Personally, involved and motivated are the three words I would like to use to describe real estate agents Frans and Ciska. It was a pleasant journey where they informed and advised me well. Within a week my house was sold. Throughout which the entire process was clear and enjoyable. Thank you Frans and Ciska!

The sale of our apartment in Leeuwarden went smoothly and seamlessly. We received expert advice from Frans. What was also very pleasant was that he responds immediately to a missed call or a question via WhatsApp. And to our great surprise, a beautiful bouquet was delivered today to congratulate us on the sale. So we can certainly recommend Frans Hettema! Martine and Erna.

Been in business contact with this company for a long time and always pleasant and professional. I recommend it to everyone.

From our very first conversation about the possible sale of our house, we have had an extremely positive experience. The contact with the team went smoothly and carefully, where all details were discussed. Together we developed a comprehensive plan to successfully bring our house to market. Throughout the entire process, it was striking how meticulously everything was handled. Appointments were kept and we were regularly updated on every step. This transparent communication gave us confidence throughout the process. The care was clearly evident in the presentation of our house and the negotiations with potential buyers. This approach led to a successful sale and a positive experience for us as sellers. We are very satisfied with the careful guidance during the sale of our house and the feeling that our interests were prioritized. Family Vernhout

We can recommend Frans Hettema to everyone. Frans handled the sale of our mother's apartment. An emotional step for both her and us. Frans guided the sale with much empathy and respect. Practical communication took place via a WhatsApp group to all three of us, ensuring we were always informed simultaneously. We received direct feedback after each viewing. Questions are answered quickly and clearly. When necessary, Frans makes telephone contact. Thanks to Frans's decisiveness, the apartment was sold for a good price and the transfer went well. His pragmatic mediation between the buyers and us was also very pleasant. In short, we are more than satisfied!

The presentation on Funda was excellent. Informative and not overstated. During the actual sale, Hettema was attentive and present at the right time. Exactly as you would wish.

Good realtor. They keep their appointments and everything was well coordinated. When something went wrong for us, they made an extra effort to resolve it quickly for us. And our house was sold for a good price. In short, completely satisfied!

I give Frans Hettema REAL ESTATE a solid 10. Everything is pulled out to sell your house well.

What a great realtor! Correct, clear and helpful! Very happy with him. I would always recommend him!

Nice realtor. I have had good experiences with this realtor both professionally and privately. Knowledgeable, thinks along, always accessible and not averse to taking an extra step. Top!

The best realtor for us! Good service and communication! Can recommend him to everyone!

Excellent real estate agent!

Excellent real estate agent with extensive knowledge! Pleasant to deal with. Keeps appointments.

Contact with the broker was mainly by email but was clear and accurate; it wasn't a difficult object, but my numbers speak for themselves.

Top realtor!! Professional, friendly, helpful. I put my property for rent through Hettema real estate agency. Rental went perfectly and the sale was also arranged very quickly. So far my best experience! Thank you team Hettema Realtors!

Frans Hettema Real Estate has greatly helped us with the sale of our house, with good advice, clear and smooth communication, and further we were also well guided.

Friendly and expert people who keep their appointments and completely take care of you. Communication is great.

Everything was well arranged..kept well informed and good mediation between buyer and seller will use him again as a broker.

We received excellent guidance from our real estate agent. Clear advice, good, accessible and smooth communication. The processing of documents also went very smoothly.

Nice personal contact, quick actions and responses and just nice expert people. Sold within a week and good aftercare after the sale. Highly recommended.

From our very first conversation about the possible sale of our house, we have had an extremely positive experience. The contact with the team went smoothly and carefully, where all details were discussed. Together we developed a comprehensive plan to successfully market our house. Throughout the entire process, it was striking how carefully everything was handled. Appointments were kept and we were regularly updated on every step. This transparent co…

In recent years, we have been able to use Frans's services several times, to our full satisfaction. Very accessible, pleasant and quick communication. He honors appointments and is honest and genuine. No smooth talk, which is sometimes different in this industry.

We sold our house through Hettema Makelaars. Super nice communication, personal, professional approach and lovely genuine people. The people who had viewed the property also said that they found them to be a pleasant real estate agent. I can wholeheartedly recommend Hettema.

Had very pleasant contact with the team of Frans Hettema both during the sale and purchase of a home. A very pleasant experience due to good accessibility, short lines, and good advice. For now, we are doing well but will definitely use them again.

Very good experience with Frans Hettema real estate agency when selling my house. Frans guided the entire process, kept me constantly informed, and the house was ultimately sold quickly. Absolutely recommended!

I've been coming to you as a Broker for years. It’s familiar. Personal and involved contact. Quick handling of all matters. You are very professional and deliver quality. Until next time.

Amateurs.

undoable

3-11-2021 Response to your reaction: Dear Mr. Hettema, As I think is quite clear, it's not necessarily the outcome of the appraisal itself that we are dissatisfied with, but rather the way in which it was reached and everything surrounding it. We informed beforehand, as I believe everyone does, whether the appraised value mentioned by others would be feasible for our home. You didn’t indicate what you now say, but simply ‘that it should work for this property.’ Had you indicated then what you are saying now, or been able to provide a clearly demonstrable reason for the large difference between your appraisal and that of other qualified appraisers and model value providers, the situation would have been very different. Even if we explicitly state before commissioning the report that we need it on Thursday with an explanation as to why and ask whether this is feasible for you, we expect an honest answer and that any promises made are kept. Otherwise, we could have turned to another appraiser. Now, the promise was not only broken, but there was also no communication about it. Not from yourself, which would have been proper, but also our attempts to reach you went unanswered. When you entrust such a costly assignment to someone, you should at least expect clear and correct communication, commitments to be kept, that if this is not possible, you communicate this from your side, and that you are reachable. A human, empathetic contact and explanation about things would also have been appropriate. You seem to prefer losing clients and your ‘good’ name than acknowledging mistakes or offering an apology. In my opinion, all in all very sad. 2-11-2021: Very unpleasant experiences with this realtor. Previously had a property withdrawn from sale by this realtor and transferred to another realtor because nothing was done with it and there was no communication. They were clearly not happy about that at the time, and they made things difficult regarding the transfer of documentation. The other realtor subsequently sold the house. When this realtor was assigned as appraiser for our home last week, we still approached it with good spirits. Unfortunately, nothing has changed. We had indicated that we needed the report on Thursday due to a mortgage, which Mr. Hettema said was no problem. Subsequently, he became unreachable on that day and the following days, and we only received the report on Monday. All findings were positive in the report. The realtor initially gave an amount that corresponded with the estimated appraised value of other qualified realtors and appraisers, and with the model value calculations from model value providers (the latter was even higher), but then appraised much lower, for which he did not provide or want to give any explanation. While the house - also according to the findings in the report - is completely in good condition and more luxurious than average. Communication was very unpleasant and poor. Ultimately called Mr. Hettema, who stated that he would ‘still need to adjust some buttons’ but then submitted it unchanged without consultation or approval from us. And whether that 'may' or not, if you agreed not to do so and did not even ask us to check whether all data was correct, this is not proper. Subsequently unable to have a normal conversation or provide an explanation while we as customers pay a huge amount for the appraisal. I always try to see the good in people but with these circumstances, I cannot. We are paying the bill but not willingly and will also strongly advise everyone against this realtor.

What a bad experience I had here with Frans Hettema. Not responding, not keeping appointments and then acting like it's your fault. But still wanting to receive the entire amount. Do you know that? That you get so angry because you know someone is messing around and being shamelessly ripped off. Think twice before bringing your valuable possessions here. Response to Frans’ reaction below: Dear Mr. Hettema, As I think it should be clear, it's not necessarily the outcome of the appraisal, but the way in which it was achieved and everything surrounding it that we are dissatisfied with. We inquired beforehand, as I think everyone else does, whether the valuation mentioned by others for our house would be feasible. You didn’t indicate what you say now, but simply ‘that it should work for this property’. Had you indicated then what you say now, or given a clearly demonstrable reason afterwards for the large difference between your appraisal value and that of other qualified appraisers and model value providers, the situation would have been very different. Even if we clearly indicate before issuing the order that we need the report on Thursday with an explanation as to why and ask whether this is feasible for you, we expect an honest answer and that promises are kept. Otherwise, we could have turned to another appraiser. Now the promise was not only broken, but there was also no communication about it. Not from yourself, which would have been nice, but also our attempts to reach you went unanswered. When you place such a valuable assignment with someone, you should at least expect clear and correct communication, appointments to be kept, that if this is not possible, you will be informed about it, and that you are reachable. Also, a human, empathetic contact and explanation of things would at least be appropriate. You seem to prefer losing customers and your ‘good’ name and leaving them feeling cheated, rather than acknowledging mistakes or offering an apology. In my opinion, this is all very sad. PS: You are the only one who can disconnect the order or do something about it because it has already been submitted for approval. And you know that damn well.

A good real estate agent.

Provides clear written information about the condition of a property for sale and, if desired, verbal explanation. Have the property inspected independently. After completion, you will receive further information by email.

Bad service, bad telephone operator, keeping up with the times

Pleasant contact and very professional! Very satisfied.

Today I had a good and professional conversation with Mr. Hettema. Good explanation of all your options and very professional.

A great realtor who sold our house in 9 days. A realtor who knows what he's doing. He supports you with advice and action, and questions via email are quickly answered back. We especially appreciate his involvement. We are happy that we chose him. Highly recommended this realtor 😃 …

Response to your response: When you say 'we', do you mean yourself? Then you should also instruct your employees not to give guarantees of purchase to customers in advance. Furthermore, I can tell you that the house was only on Facebook for 4 days and not even a day on funda yet. Our appointment, however, was scheduled more than one and a half weeks later by your employee. We asked if this would cause any problems, and we were assured that it wouldn't be the case. You also assume that. Appointment made, and insured with a chance of purchase, but before we even had our appointment to view the house, we were informed that it was sold, without discussing this beforehand. I would call this very poor service!

Good realtor, we have already made several purchases together and a single sale, both business and private.

Fantastic realtor! Highly recommended!

Good realtor, good at communication and committed to both sellers and buyers!