Makelaardij Hoekstra Leeuwarden

Do yourself a favor and DO NOT (!) rent (!) a house or apartment through Hoekstra Makelaardij! The other reviews here speak for themselves, but we would like to add something to prevent others from making the mistake of doing business with these people. It was the worst experience we've ever had renting a home. We have been living in a new build apartment complex in Groningen for two years and it has been nothing but problems from start to finish. Hoekstra made no noticeable effort to reduce the (ongoing) problems, nor did they apologize for anything. A short summary: * Communication with Hoekstra is downright terrible. You have to check and arrange a lot yourself. If you ask for it, they answer irritably. There's always an excuse, but never an apology. Some employees even went so far as to tell us that we were the problem, not them. Completely disrespectful people... * Maintenance and repairs take forever. They usually say this is due to the contractors, but most of the time it’s just them, with poor communication and execution, resulting in annoying and sometimes dangerous situations. For example: When we first moved in, there was a visible damp spot around one of the outlets in the ceiling. This was reported immediately because it indicated that there was a leak somewhere. It took them no less than 9+(!) months to fix the problem. We literally had water streaming from the ceiling during a rain shower, only then was it resolved. * It took Hoekstra more than 1.5 years to provide the tenants of the new complex with a detailed description of service charges. The service charges were due in June 2024 and were finally presented in December 2024. There was always an excuse, but never a conclusive answer as to why it takes so long for them to come up with something relatively simple. * Callback appointments where they offer to call you back with information they don’t have at that moment are usually not kept. You have to call them again and again. When confronted with this, they basically blame you, because they may have called and you simply missed it (?!?) or you just need to be patient. * Basic amenities for public spaces (cleaning, garden maintenance etc.) are very irregular and sometimes simply not carried out, resulting in overgrown vegetation and a build-up of dirty common areas. * Parking is an absolute nightmare. There isn't enough parking space for all tenants in the complex, causing people to park their cars randomly outside the designated areas. Although Hoekstra cannot directly control and intervene, they have also made minimal efforts to prevent this. They could easily come up with solutions (many tenants have suggestions or ideas), but insist that it is up to the tenants themselves to solve it. The above is just a fraction of the problems we (and many other tenants) have encountered in the two years that we have been renting through Hoekstra. The whole situation is, to put it mildly, frustrating and stressful. You are better off elsewhere. So do yourself a favor and DO NOT DO BUSINESS WITH HOEKSTRA!!

Terrible company. Still waiting for my final statements from 2022 and 2023. They don't have their affairs in order. It turns out why they score so poorly.

Good and pleasant contact and consultation, very satisfied. I would definitely recommend this broker. Just choose Hoekstra real estate.

Contact with the real estate agent was very pleasant. Good thought was given to our situations, the lines were very short and every step in the process was shared with us.

Our house was sold in a very pleasant and professional manner by Marcel from Hoekstra real estate agency. He knows the market, he is the right person to talk to and negotiate with viewers and buyers - he does this friendly, businesslike and expertly. We always received good, quick feedback on the status of affairs. And the house was handed over well with him as a realtor. A pleasant realtor to work with!

Friendly, good communication, solution-oriented. This realtor understands the business. All in all, very satisfied. Thanks again for the great service.

We had an excellent experience with Makelaardij Hoekstra Leeuwarden, thanks to the great support of our real estate agent Marcel. From the beginning, Marcel showed in-depth knowledge of the market, professionalism and dedication. He guided us through every step of the process with clear communication, expert advice and a proactive attitude. His attention to detail and commitment to achieving the best result made the whole process smooth and stress-free. We are on…

Marcel Looyenga is friendly, approachable but also absolutely businesslike. He supported and advised me very well throughout the entire sales process. Good feedback

I have been seriously working for 1 year and 3 months to get Hoekstra to fix several maintenance problems in my apartment in Leeuwarden. In the meantime, I have involved the Rental Committee for a solution with compensation. I have sent many emails and made phone calls but I receive hardly any feedback. And the only two times I receive an answer in that 1.3 year period is that I am referred to the VVE administrator, who does not deal with this anyway, and that my address would not be in their system. Thanks to Hoekstra, the unresolved leak has worsened and mold has now developed on the ceiling that crumbles daily, as well as a leak from the pipe in my storage room. A company that is super bad and worthless in communication and complaints are not taken seriously, let alone processed.

Terrible company, NEVER rent from Hoekstra! We were forced to move last month because we had to live for a year in an apartment full of black mold. For a year we tried to get in touch with Hoekstra for a solution but you are completely ignored. It was even so bad that we had to throw away our sofa, curtains, and mattress because it leaked everywhere. You can only speak to them when you don't pay your rent, but of course not about the problem. We were forced to move due to health problems that arose from black mold in the apartment we rented from Hoekstra. Do yourself a favor and never rent from this company because they treat you inhumanely.

Contact with Marcel Looyenga went smoothly from the beginning, it was (again!) a pleasure to work with him. In 2012 he guided us in the purchase of a house on the Oudebildtdijk, and 12.5 years later again, but then in the sale of this house. In 2012 he protected us from hasty purchases and expertly conducted the negotiations. And in the sale last Monday it was also very good how we were kept informed. The help from Hoekstra where…

Selling a home may not be so difficult these days, hopefully every real estate agent can manage that. However, communication will not be equally pleasant with every agent. Our experience with Marcel has been very positive. Very nice, pleasant and open communication. Also available outside office hours when needed. Everything went perfectly, so we are very satisfied.

Excellent real estate agent for both purchase and sale. (Looyenga) Clear explanation and clear language. We are very satisfied. Fam. Oost Appelscha.

Excellent contact, kept well informed about developments. Also outside of working hours. House also sold quickly.

I am extremely satisfied with the service of Willem van der Ark. From the first contact it was clear that he is an expert and has an excellent customer-focused approach. The sales process was fully guided and I always felt well informed and supported. Professional, solution-oriented and focused on achieving the best deal.

What an awful society Hoekstra, imagine a whole month of VVE while the transfer is mid-month. They have building insurance and will not cover the new door lock. Poor service; only after 3 months will the sewage system be repaired, causing me to be quite ill. They don't want to get involved in a confrontation with the VVE board at Akkersplein. Block heating won't be turned on until February and not during the sale transfer. But they also have a very bad reputation for their service……😡😡😡😡😡😡

After I moved from Leeuwarden to Limburg, we were able to rent a nice home through Hoekstra Vastgoedbeheer. Due to private circumstances, we returned to the North. We received good assistance from Hoekstra Vastgoedbeheer and were able to find a place / house to rent. All in all, Hoekstra Vastgoedbeheer showed their best side.

Very relaxed collaboration. The agent takes all the time and is flexible with appointment times, etc. Good knowledge of the subject!

Contact and assistance from Willem v.d Ark were very positive from the beginning until the sale. I would definitely approach him if it comes to selling your house.

If you want to rent an apartment in Eindhoven from Hoekstra, I would like to ask you to think about this again. I have been renting for over 7 years and the service regarding maintenance is below par. You almost never get into contact with them and if you do manage to make contact, you are not taken seriously. We had significant water damage in the storage room during the winter of 2023/2024 which was not resolved, causing the water level to rise and damaging many belongings that would not have happened if they had fixed it on time, which they didn't want to. I could describe a whole host of other situations like this. Conclusion: don't rent from them.

Do not keep appointments. Worthless company

Mr. Looyenga sold our house in a practical manner and with full dedication. The communication with him as well as with the staff at the office was extremely friendly and good. Responses to questions were almost immediate. My experience with Mr. Looyenga, as a person and real estate agent, I have found very pleasant.

Marcel is a pleasant realtor. He is helpful and has knowledge of the market. Contact was pleasant, responded quickly.

Contact with the real estate agent was excellent, a quick and friendly approach. Clear explanation of what we could expect. It's a shame that the initial asking price was far too low, but after a phone call from us, this was quickly adjusted! The handover to a colleague during the holiday also went smoothly, thank you for that.

Very nice realtor (rental), maintenance and service are perfectly fine. They respond quickly and friendly to you, both by email and telephone. Do they think along with you in conflict situations? And are willing to help. When you are looking for a reliable realtor, I would rent through Hoekstra!

I fully agree with the review of Lars Joustra. Still waiting for the final bill of 2022 with the corresponding allowance/energy compensation.

Very nice realtor. Good guidance. He kept/keeps us well informed. Very friendly. You can always contact him for questions. He thinks along with you, gives good advice. The house was sold quickly. We are very satisfied.

Contact, advice and consultation went great! The real estate agent was easily accessible and there was good feedback.

I am very satisfied with this broker. Communication was good. He was easily accessible and helped me well and provided me with good information.

Terrible property manager. We live in a building managed by Hoekstra in Sneek, where gas and electricity are paid via an advance payment to Hoekstra. Hoekstra promises and is legally obliged to settle accounts every year, but has not done so for years. Moreover, Hoekstra has received various energy compensations from the government (at 2000 euros per apartment). In addition, we have overpaid the advance payments. In July 2023, Hoekstra promised to settle accounts (which was already late), but failed to do so despite much communication. Meanwhile, it is also legally overdue for the past period and there has been no settlement for 2 and a half years. As icing on the cake, Hoekstra sold our apartment to another manager in November 2023. Since then, there has been hardly any communication. Hoekstra refuses to share information about finances and settlements with the new manager, which means nothing can be settled. Meanwhile, she has pocketed all the overpaid advance payments and compensations. They were legally obliged and promised to do this by no later than July 1, 2024, but have since gone silent. There has been a lot of emailing with Erwin from the financial administration, but he does not keep appointments. He promises in emails to follow up, then doesn't respond, then someone is sick again, and then it’s too busy again. Note that this has been going on since last July (!). Meanwhile, the latest email reads 'Unfortunately, we will not be able to help you further this week. My colleague is sick this week. We will try again next week.', dated May 23, 2024. I have not heard from him since then. We tenants have offered to help. For example, we sent Excel sheets with consumption data, offered to help sort things out at the office, and made sufficient suggestions. Hoekstra refuses all communication and does not share cost overviews etc.. It all leads to nothing but a lot of frustration. Meanwhile, all hope is lost that we will get our money back. It seems like a mess on the financial management department. What a terrible organization, treating tenants and a professional buyer like this. There's probably no deliberate intent, but Hoekstra has let our money disappear into their own pocket and now refuses us any form of help. What is particularly astonishing is that network operator Liander indicates that there has been no energy contract for the building since March 2023 and that a case is pending with a bailiff. Hoekstra seems to have neglected this as well. Possibly she doesn't want to settle accounts because even they don’t have insight into the costs incurred, which are now possibly being charged at the highest rate. Here's a warning not to entrust your property management to Hoekstra!!! And consider as a potential tenant whether you want to rent a house through this party. Unfortunately, we are paying a high price for this warning. We will continue until Hoekstra fulfills its promises. Our details are known to Hoekstra. If there are more tenants or parties who have been defrauded, I would like to hear from them.

Contact was completely fine. Everything was very clear. The house sold super quickly, partly thanks to the real estate agent. So completely satisfied.

Once we had found the house that we wanted, Willem, our realtor, immediately went by as well. And then he conducted the negotiations for us with a very nice result!

Went great Completely satisfied with the purchase of my new house and the sale of my old house, really top

Appointments are not kept. Don't go here!

We are very pleased with the progress of the sales process. With Willem's enthusiasm and positive attitude, we have achieved a good result. Definitely recommended.

The contact went well. We received good, fast and professional guidance both in the sale of our house and the purchase of our new home.

A perfect realtor who knows what he's talking about. This realtor is excellent. Perfect, you never need anything else.

Two days in a row having to call multiple times just to get in contact with the right person, and then finally getting through only to be treated completely unsympathetically. No understanding for the situation of the potential buyer, no communication skills, no respect nor understanding for promises that had already been made to us by colleagues. Initially, we had pleasant conversations with several receptionists/colleagues/telephone operators (?) where it was indicated that they were very busy and the broker himself preferred to schedule appointments. Fine, I would be called back. Called multiple times, each time with the promise that I would be called back. During the 2nd call from myself, I already stated that otherwise I wanted the available time slot because it might otherwise have been given away and there would be no further opportunities for viewings. This wouldn't be a problem, and a moment for viewing that suited us better would definitely be possible. Finally, after a series of 6 calls over 2 days, we got through to the broker with whom the appointment could be made... Then there was not a single time slot available anymore (including the one I had already wanted to occupy), and the time slot that was still open 10 seconds before being connected (due to cancellation of an appointment) would also no longer be available... what poor service and (internal) communication! Also mentioned in the conversation that we have our (parents-in-law) view properties when we are unable to do so ourselves, since we don't live nearby and houses sell very quickly now. No broker made a problem of it, but the gentleman I spoke with had absolutely no understanding > ''we won’t be doing that, you need to make the decision''. Well, we can perfectly well decide based on the assessment of our (parents-in-law) who need to indicate whether the house is technically in order, what defects there are, whether the price is fair, etc. (we have already done this before, and they have a lot of experience with it). And besides that, we should be allowed to decide ourselves, I would say. He supposedly would call us back, but given the communication skills and that this has previously failed, we don’t believe that much anymore. A very unpleasant aftertaste remains, unfortunately. The little house seemed lovely, but apart from the market already being challenging at the moment, this broker managed to make it even worse.

If I could have given 0 stars, I would have. What worthless, unprofessional and grumpy employees this company has. Absolutely no effort is made for a customer (who incidentally brings your money in) and customers are treated with an arrogance that I have never seen before. Please, if you're in doubt: don't do business with this company!!!! You’ll be going from bad to worse.

Since August, the barrier has been broken for resident parking, which is managed by Hoekstra, meaning the parking space is now used for a day trip or carpool. As a result, we, those who live here, no longer have a place to park ourselves. We have called Hoekstra multiple times, but they are pushing it off as a long delivery time.

Residing in an apartment complex in Leeuwarden where Hoekstra manages the grounds, as well as the VVE (Homeowners Association). Since mid-August, the barrier has been broken and that is still the case. Waiting for a new barrier for 7 MONTHS already. Everyone parks their car here who doesn't live here. Parking is therefore chaotic. Hoekstra says there is a long delivery time for a new barrier, but 7 months?! The residents here and I are more than fed up. Arrogance at its peak and hiding behind the monopoly position in real estate and brokerage.

Renting a corrupt mess in De Kooimeer

A disreputable group of unprofessional and emotional people, who are not ashamed to trip you up. Avoid this company if you can.

Be careful if you buy a house from this Broker. We had a 'perfect house', everything would be arranged and maintained properly. Afterwards, more than 1/3 of the list of items turned out to be lies. Believe nothing they say, but do your own research. Unfortunately, we also had bad luck with the technical building inspection, which meant this didn't come to light earlier.

Worst realtor ever! We had an incredibly terrible experience with them, so the 2.4 is well-deserved. We went to a viewing of a house that we really liked, placed several bids on it and called twice for an update. A total of almost 7 weeks waiting for a response, only to see that they had already sold the house without informing us. Every time we called, we received the excuse that their agent was 'on vacation,' but every time his so-called vacation was extended. Don't try to buy a house through this real estate agency, it’s a waste of time!

To be honest, I had a fantastic experience. Willem helped me excellently in securing a house and guided me through the entire process. I have nothing negative to say about this agency :)

We have been waiting for months until they send something as simple as a heating bill statement or organize an Owners' Association (VVE) meeting. They fail to honor agreements and do not respond to emails. Several residents have called multiple times to try to achieve some progress, but they simply don’t execute anything. Worthless VvE management.

Contact was perfectly arranged and we are very satisfied with how everything went. Friendly, thoughtful and all questions were answered immediately. Super!

. . .

Thanks to Marcel we could purchase our dream house at a sharp price. Without his expertise, the process would have gone very differently.

Excellent contact and the agent has collected all necessary documents and made a perfect offer with sufficient photos, which gave a pleasant atmosphere impression of the property. So a satisfied customer.

There was good communication, very knowledgeable, and they brought our house well into the attention, We experienced the interaction as very pleasant.

Very skilled realtor. The guidance regarding the process was very good. Half of the parties made an offer. Very satisfied.

Pleasant and relaxing contact. Everything was listed on Funda within 2 weeks. Agreed appointments with the photographer/energy label/real estate agent were well completed. The house was sold very quickly, for which we are thankful!

Our real estate agent guided us well, was knowledgeable and a crucial rock in the storm during the sale.

Thanks to the expertise of our real estate agent a great result was achieved top. Also the contact among ourselves and also through the brokerage office is perfect, a compliment for the helpdesk employees as well, always friendly.

Excellent contact. Quick alignment and agreement on the path to follow. Good negotiations in a human way. Really great!

I find the contact pleasant. I experience the expertise and guidance as excellent. In short, a positive experience.

Top real estate agents at Hoekstra. Very involved and expert. They purchased our dream house for us. We also engaged Hoekstra Real Estate to sell our house. We highly recommend this agency.

Excellent contact, well arranged and quickly sold. A pleasure to work with and easily accessible.

Excellent, familiar, knowledgeable. Absolutely great! We will definitely recommend the real estate agent to others!

Satisfied with the real estate agent, because the house was well on the market it sold quickly. Contacts were good.

From the beginning, when our realtor came to our home for information and to get an overview of our house, he was the stress reliever and supportive force to sell our house. Good information beforehand and a clear plan to bring the negotiations to a good end.

I found the broker's expertise and good communication very pleasant. The entire process has delivered a great result.

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We have had frequent contact with the real estate agent and he kept us well informed of the developments. The real estate agent was always positive even though the sales process took longer than expected.

Very pleasant contact. Always adhered to the agreements made. Responded immediately to questions. In short, it couldn't have been better.

We experienced the guidance and informative explanation and information as excellent. Keeping us informed about the relevant matters was very good. 10 with griffel

Contact with the broker went well, pleasant collaboration. The advertisement in the newspaper was a bit sloppy while the property had already been sold.

Everything was arranged perfectly. Good contact. What else can I say? Glad that we are rid of the house and now moving on with life.

Very pleasant collaboration with the real estate agent. Knowledgeable, pleasant to communicate with and involved in the entire process.

The property presentation was fine, the contact went well and the sale proceeded very quickly and for a good price. All in all, very satisfied.

We had a very good connection with the real estate agent. Short lines, very friendly and professional

Pleasant contact. The enthusiasm of the realtor was passed on to those interested. Regular telephone contact and sometimes a visit to the home. Quick sale.

Excellent, expert real estate agent! Especially good assessment of the market and the people. Can't think of a negative point!

Excellent alignment. Preparing to get a house sales location on Funda takes up relatively a lot of time. Because we don't live nearby, this is difficult. Quick processing and good service!

Fantastic, otherwise no comments or remarks. Good guidance and it sold quickly. Would recommend this realtor to everyone.

Contact with the broker Willem van der Ark was very pleasant and helped to our complete satisfaction.

Everything went great. Everything was above expectations. Nice and professional realtor. Nothing else to add.

This realtor only wants to sell; they don't want to know anything about the complaints of a sold house, selling houses without the legally required smoke detectors. The selling party has no obligation to report defects in their house. If you report this, you’ll get a big mouth back. DO NOT BUY A HOUSE FROM THIS REALTOR.

Still waiting for the deposit to be refunded. They said that the process of returning the deposit can take up to 6 weeks. It's been 11 weeks. I have called their office 3 times. The first time they told me that the only person from administration was not in the office, so I had to call back the next day. The second time, the lady from Administration told me that I am on her backlog and she would transfer the deposit on Friday of that week. 2.5 weeks later still no deposit transferred. I called for the 3rd time. The lady from Administration is not in the office at 2:00 PM, so I was asked to call again on Monday. So after waiting almost 3 months, still no money.

Very fraudulent and unreliable broker. They have been abusing their monopoly position in Friesland for years through their shameless way of working.

6 weeks with a broken doorbell and intercom

What a worthless realtor. We would have liked to schedule a viewing on the Wommelserweg. Unfortunately, we could only do so on Saturday (we live far). It’s already difficult to get a realtor to speak with you. He promises to call you back, but this simply doesn't happen. You send an email, but this one isn’t answered either.....great realtor. You just wish you were selling your house... Els Preeker

Terrible bad! I was looking for an apartment in Friesland, unfortunately Hoekstra manages almost all apartments, I had to hand over a lot of personal information and never heard back from them again! Scandalously bad company, I also went there myself in Leeuwarden, they are really very unfriendly towards customers and truly the worst real estate agency I have ever come across! Don't rent anything here!

Sending emails for weeks. Our electricity wasn't grounded. We haven't been able to do anything for weeks, not cook, not wash due to the life-threatening situation. We are asking for a suitable solution because you still pay the full rent but hardly used anything in the house and their answer is that it's solved, done. How do you keep your tenant satisfied?! Well, we haven’t! There are other things as well that could really be much better.

William, we are incredibly happy with our new home. Greetings Henri and Carla (think of Feijenoord!!!)

Our broker was businesslike clear and correct, and always reachable. There's nothing more to add here!

Always kept well informed, very pleasant and good guidance throughout the entire sales process, quick sale. In short, very satisfied!

More than satisfied. As it should always go. So no downsides in the rating. All praise.

Contact was good. He kept his appointments very correctly and was always punctual regarding appointments. The sale went smoothly and quickly.

Relaxed, friendly, chilled out. Sold quickly. Lovely! Contact was always possible, guidance from the secretariat was excellent. House pricing was in line with expectations.

Still waiting for an apartment in Saxenstate in Franeker

Friendly and helpful

Communication '0' responds to nothing! Truly a terrible company to do business with! And they even dare to make all sorts of proposals that you still wonder if they are within the law.

Help tremendously with our search for a new home. And I understood that they can provide support throughout the entire process. Hopefully, we will get a new-build home soon.

I cycled past.

Unfriendly staff and absolutely no understanding of how the housing allocation process works, passively waiting and then hearing nothing after 5 weeks, only to find out that the property had already been rented. Necessary costs incurred and a lot of privacy-sensitive information provided to the company. My experience corresponds with the very bad reviews which indicates poor service.

Ridiculous what they expect of a tenant. Students have nothing more to look for at Hoekstra. I would especially look at another company!

Application for a rental property submitted, during which an extremely large amount of (privacy-sensitive) information was requested. After gathering all the data with great effort and incurring costs for things like a BPR extract, financial statements, etc., we were called again after a few days. It was indicated that they are very busy and it would take as long as 2 weeks to complete an application. Registration completed on September 21st, but still no message on October 12th, while the property appears to be vacant. We have since found another home ourselves, but it is a shame that a property managed by a pension fund remains empty for so long due to the real estate agent, while there is sufficient demand from the middle segment. Furthermore, a message towards us would be appropriate, considering we put in so much effort to gather all the information as quickly as possible.

I and my wife earn above average income but never get a house assigned to us. Staff contradict themselves. One says that the person who responds fastest gets the house assigned, while another says they look at who best fits the house. What actually happens is that they engage in cronyism. If you sell your house through Hoekstra Makelaars, they offer you their nicest rental properties - agreed upon beforehand during the sale. However, Hoekstra isn't averse to then offering the property for rent on their website so they can bait and lure clicks. After responding to a rental property, you have more chance of winning the lottery than being informed about the status of the assignment. Our tip: just call if it takes too long; often they already know that you won’t get the house anyway but leave you in uncertainty.

Regarding communication, they really need to get to work on that. About 6 weeks ago we already completed our registration for a house where we have an interest. Two weeks ago we called to ask when they would start assigning the house. It was supposed to happen that week or next week. So we called again last week and were told that this was never said because they don't know when a house is assigned. So, essentially, you are put in the position of being labeled a liar.... The corona caused a backlog because they assign houses one by one. Two seconds later it was blamed on the holiday period causing understaffing, and then a few seconds later it was a combination of both. New homes do keep appearing online though.... If you're already so behind, why offer new homes, both for sale and rental? And if you contact this real estate agent through Funda, you simply get NO response. I’m therefore not surprised that the reviews are so incredibly bad! The house I am talking about has now been vacant for 2 months. Very sad considering the significant housing shortage.

First you have to provide everything, then no action is taken.

After not being called back after a contact request and account creation, I contacted the company myself twice. I asked for photos of the property because I felt that I had to share quite a bit of personal information before I could even know if I was interested in the property. The ladies could only tell me both times that I had to complete the entire registration. Only after you are assigned the property can you schedule a viewing. They became noticeably irritated when I asked any more questions. Even without my partner's details, I have to upload a copy of my ID card, a recent employer statement, 3 pay slips, 3 bank statements (4 if also including assets), an extract from the basic registration and a landlord’s declaration. With the reviews included, there is little confidence in the service and smooth handling of this real estate agency.

After sending 2 emails requesting a viewing. But unfortunately, not receiving any emails back. Then another email was sent expressing my dissatisfaction, but you can guess it – no response. So, I won't be using Hoekstra Makelaardij again.

My search for a little house went much faster than expected (given the current market). Thanks to the friendly and helpful employees! One area for improvement; processing callback requests.

Selective broker. Excludes people with foreign-sounding names. File a report with the CIDI. As an Israeli living in the Netherlands 75 years after the war, this is terrible. Friends with a standard NL name also submitted an application with the same income etc and they were invited. Deeply shame yourselves.

I submitted my application for a number of listings, but never received a response from them. I waited weeks. No communication.

Many bad experiences with this property manager! The house was completely painted brown inside, the garden was a jungle, no decent terrace, ugly calcified shower floor, dirty carpeting on the stairs, etc. You can renovate the rental house spic and span, but if you cancel the lease, the house must be delivered almost as new. I could write a book about it!

Responded to a property suitable for all ages. I only received an email after 3 weeks stating that I did not meet the requirements (which I did), so I called. The person in charge was unavailable but promised to call me back. You can guess it, no callback. So I called again and managed to get through to her, she started by saying I earned too little, which was absolutely not the case. Then she said I was too young for that property. While the site clearly stated: suitable for all ages. That woman was anything but helpful. I have never had such a bad experience with a rental company.

From my current home, which also came through Hoekstra, I've found a new home thanks to the help of Jeroen (Hoekstra Leeuwarden). Things are being handled quickly and the pleasant thing is, unlike open houses, I have now experienced twice that the house I was viewing was under option for me. All in all, a good rental agent!

Professional organization which has things reasonably well in order. Although I ultimately did not choose the relevant property, the overall procedure went well.

A barely sufficient grade for Makelaardij Hoekstra. The main reason is the deficient communication with their clients. Callback requests are not addressed and emails are responded to late. When mistakes are made, employees seem to prioritize their own ego over making apologies.

Very moderate flexibility and communication.

Communication is poor. No confirmation after registration and I had to contact them four times myself. And they say that someone will contact you within two days. The receptionist talks non-stop and doesn't give you a chance to ask a question...very annoying

Mother registered 6 weeks ago via a form, but is not receiving confirmation. She has already called 3 times, and was told that they have backlogs and that I would be called back after lodging a complaint. The callback has now also been delayed for more than a week... It therefore starts with very poor service and does not inspire confidence.

Poor housing maintenance

Dramatic company. 0.0 for communication. Everywhere you have to chase after things yourself. When an energy bill is months late and doesn't arrive on the agreed date, they don't even inform you. First, a hundred or so phone calls from people must precede it before a simple letter goes out the door. Rental properties with clear defects are not addressed, but the rent is increased to the maximum every year. They cannot and will not provide substantiation. They simply do not respond to your questions via email. The hot water was out for the first month(s) when we moved in. There's no compensation, and you still have to pay the full amount. Sometimes 3 times a week without hot water (also once around Christmas), when someone needs to come urgently, they don't do it. When we called to have a dishwasher installed and asked where the connection was, we received completely incorrect information, which meant the installer couldn't connect it. We incurred high costs, Hoekstra plays the injured innocence again. Energy costs are sky-high for individual use but also for common areas. A difference of 200/300 euros in energy and cleaning costs in one year. No one knows where this comes from, because they clean once a week. That must be a very expensive cleaner who is hired. When you ask where the costs come from, you naturally get no answer. Filing complaints is useless; it's simply said that you should solve it yourself. In short: an incredibly bad, unprofessional company that charges maximum costs everywhere and in return does 0.0. But especially don’t criticize, it’s never their fault. Still strange that there are so many complaints. You would do something about it if you were them!

The communication coming from this company is completely bad. No confirmation upon receipt of data, no answers to questions, and also private/financial/business data are sent via email (which is not secure). A somewhat professional company ensures that there is a secure environment/portal for this.

Extremely happy with the quick sale of my house. Expert and professional. Simply the best real estate agency in Leeuwarden.

This broker presents themselves as customer-friendly and caring, but in fact they are greedy individuals with absolutely no decency. The empathetic and solution-oriented level of the employees is even more depressing than civil servants, very unprofessional, and they don't even respond to criticism via email or do so incoherently. If you send them evidence in the form of photos regarding defects (VVE), they subtly let you know that you should be happy to have a roof over your head. The VVE contribution has increased from 60 to 108 euros in 10 years, but the complex has only gotten worse and worse. Threatening with collection for a few euros of arrears is common practice with this very unsympathetic bunch. A couple of times, I transferred too much money by mistake, but then you don't hear from them and they don't return it either. When I bought my house from Hoekstra, the house key wasn't even available, and I had to figure out how to get in myself. Just too much to mention, and that's why I advise: Never do business with Hoekstra Makelaardij!

Arrogance to the extreme... You register, then you are requested to submit documents... you're not the only one because they send this to multiple potential tenants... And then it happens... If they submit the documents earlier, yours is no longer even processed. Integrity is nowhere to be found at this company. They want to know everything about you but there's no guarantee you'll get a home.. This is haggling... And a very unfriendly lady on the phone.

I'm still adjusting my review, celebrating too early is never a good idea! You buy a building plot on paper which apparently is just building land. As a result, extra costs regarding sewage and utilities! If you are still unsure which real estate agent to choose, definitely don't choose Hoekstra! Advice, choose Faber!

These people just don't know what kindness is. A sad company.

Ridiculous how this real estate agent deals with tenants and former tenants. The service is extremely poor and terribly bad, they’ve never heard of professional communication, nor the saying 'the customer is king', and they do everything…

Poor communication regarding houses in, for example, Drachten, are available for rent for more than half a year. And when you respond and provide everything. They state 'we received many responses to these properties and the first person who responded …'

Contacted the realtor 4 times to view a house. On three occasions, we were told that the realtor would contact us. After the last phone call, no contact was made within three weeks. Until...

Great job, hoping to get to Hofakkers 5 soon, need to go in urgently. Could possibly get a letter from the doctor. Don't know what that's called! Zuidlaren, To MBerghuis Valkema

Due to the clear and fast processing

This realtor helped me find a nice rental apartment when I was urgently looking, where I've now been living for almost 2 years. Staff are friendly and helpful. Never had any problems.

A very annoying administrator, having made several applications for a property in Hoorn through this broker, received an email as the only response stating that my income was not sufficient and that my partner's income could not be taken into account or…

I rent a property in Leeuwarden through Hoekstra and this has always gone smoothly. Everything concerning the rental was communicated clearly and openly with me. The employees are friendly, helpful and professional. Definitely recommended with a large and active network!

The worst realtor we've ever had! Much too expensive. If there were viewings, he was always late and therefore nothing could…

No one is allowed to report to Makelar about profits and private life. It's not their business to control your life if you want to rent a house. Great care regarding this. But some stupid creator thinks that can be better. 🤔😂It is a reason…

Very poor handling after we rented an apartment through Hoekstra. No communication and agreed appointments are not kept. We always paid an advance for Gas/water/light but now have to call several times to receive a settlement (refund). A pity, because the rental period went well.

I have really never experienced such a bad real estate agent before. And I've been around for quite a few years. The realtor (Willem) is incredibly arrogant and has no idea what’s going on in the minds of the buyer and, apparently, the seller. They are there…

Happy with the quick sale of our house. The real estate agent advised us well on the asking price and guided us well through the process. Bonus point: Hoekstra Real Estate Agency is very active on social media and has a large (online) network.

These people helped us very well with the sale of our old house and the purchase of our new house. Knowledgeable people who act adequately. Absolutely recommended…

Well helped