Makelaardij Hoekstra Leeuwarden

Very bad experiences with this organization

Everything is well organized. Well coordinated with each other. Matters are handled quickly. I can't think of anything negative.

As soon as a property appears on the site and you react immediately, you still don't get a chance. It feels as if properties are mainly being rented out to acquaintances, friends or family. Too bad that this kind of practices still occur at real estate agencies.

useless real estate agent bad experience with them they do but value they have a dream in the air .they could at least try to fit in ,and everyone the house it's about and not the whole around goes to prison on finally about 1 house .also even if you mail them nicely with everything ,but no they doom after they know that there is a complaint now they know these rules well Privacy: Do not violate the privacy of your neighbors. It is forbidden to film in their houses, gardens or other private spaces without permission.so bad

Jimte is an absolutely great real estate agent who thinks with you but is also transparent and honest with the buyer. good result where everyone has a good feeling left! Thanks Jimte!

The real estate agent was friendly and was interested. And our house was sold within a week. The advice to find a new house was good. ?

Gangsters! After activities coordinated by Hoekstra at the apartment complex where we live, we had 4000 euros damage to our apartment. Hoekstra has been stringing us along for a year, ultimately shifting all responsibility away from themselves. Conclusion: if you are not personally insured against damage caused by their activities, unfortunately you have bad luck. Hoekstra is a service company and they are more than just bad at it. We would definitely not recommend anyone to buy or rent a house through them, or to buy a home where this company has the management.

Smooth and lots of contact with the real estate agent via his 06! Also helped well via the office! After the sale of the house good guidance.

The contact went very well. Short lines. Pleasure to deal with. From line 1 we felt that we were well placed. Reassuring but with own input.

We absolutely recommend Makelaardij Hoekstra! Expert, friendly and quick in the actions that need to be taken. They think with you by giving tips and know how to put your house on the market. Our home was quickly sold thanks to Hoekstra.

Nice. The communication was clear. And step-by-step plan. Move as a digital portal. Reachable by phone and by email. In short, very good.

Terrible company!! Doesn't respond at all to complaints and contact. Only tells lies so that they can get their own way. Let people suffer for 4 months with noise, very loud construction noises. With only a letter that they will do some work for a month!! That people get sick interests them nothing, as long as they can get more money.

The contact with real estate agency Hoekstra (Willem van der Ark) was friendly, helpful and understanding. Very satisfied!

Everything went smoothly. Clear agreements, it was super fast. Maybe a bit too fast for me. Top real estate agent!!

The contact was exceptionally pleasant. The real estate agent has good knowledge of the subject matter. He guides you step by step through the entire process. An absolute recommendation!

Very friendly and clear. Could have kept in contact a bit more often. Otherwise, very well assisted.

Very satisfied, kept well informed, knowledgeable, clear agreements, friendly, definitely recommended 👍

Clear, flexible, good communication, knowledgeable and very friendly which resulted in a quick sale

Jan Jimte guided us excellently! Taking into account the unpleasant circumstances under which the house had to be sold, he acted quickly, adequately and expertly.

Gratefully utilized Marcel's expertise and experience. Very pleasant to work with, from the advisory consultation to actually selling the house. Highly recommended.

Unfortunately, a bad experience with Hoekstra property management. When they can collect money and preferably as much as possible, there are no problems. However, when something is requested, such as maintenance, they are unavailable and everything goes very slowly. Moving from one apartment to another due to health issues, they simply do everything again and cheerfully ask for 50 euros more per month, which was not known or indicated in advance. We called about this, and the response was 'Sir, the only thing we can say is sorry we forgot to mention it, but you still have to pay.' Also, everything has to be filled out again while all the data is already known; what kind of company is that? Just a different house number, and the rest remains unchanged, you would think. We, as children, feel that they are taking advantage of the situation; they have lived there for two years, and it's nothing but no to everything they hear. It worries our parents a lot. A shame, but unfortunately, we hope as children that they can still live in Menaam with pleasure for a few more years, and we’ll do the odd jobs ourselves, Hoekstra, because you don’t do anything or very little to the apartments and don't want to make improvements to the very dated apartments.

Contact with the real estate agent was excellent. I received a phone call for every update. I got an immediate answer to questions or a quick callback. Pleasant communication. I would definitely recommend this real estate agent.

Uitstekend has a lot of market knowledge and dares to ask for more for the property than other real estate agents. Driven personality

Very professional and knowledgeable realtor. Everything was well arranged, the communication runs smoothly and seamlessly. And not entirely unimportant, our house was sold well!

Have a pleasure and rent (!) NO (!) house or apartment via Hoekstra Makelaardij! The other reviews here speak for themselves, but we would like to add something more to prevent others from making the mistake of getting involved with these people. It is the worst renting experience we have ever had. We live already two years in a new building complex in Groningen and it has been nothing but problems from start to finish. Hoekstra has not made any noticeable effort to reduce the (persistent) problems, nor have they apologized for anything. A short summary: * The communication with Hoekstra is outright terrible. You have to do a lot yourself to check and arrange things. If you ask about this, they answer irritably. There is always an excuse but never an apology. Some employees even went so far as to tell us that we are the problem and not them. Completely disrespectful people... * Maintenance and repairs take forever. They usually say it is because of the contractors, but most often they are to blame, with poor communication and execution, resulting in annoying and sometimes dangerous situations. For example: When we first moved in, there was a visible water stain around one of the outlets in the ceiling. This was immediately reported because it indicated that there was a leak somewhere. It took them no less than 9+ (!) months to fix the problem. We literally had water flowing from the ceiling during a rain shower, and only then was it resolved. * It took Hoekstra more than 1.5 years to provide the tenants of the new complex with a detailed description of the service costs. The handover was in June 2024 and was finally presented in December 2024. There was always an excuse, but never a conclusive answer to the question why it takes so long for them to think of something relatively simple. * Callback appointments where they offer to call you back with information they don't have at that moment are usually not followed up on. You have to keep calling them again and again. When confronted with this, they usually blame you because they might have called but you just missed it (?!?) or you simply have to be patient. * Basic facilities for public spaces (cleaning, garden maintenance etc.) are very irregular and are sometimes not carried out at all, resulting in overgrown vegetation and accumulation of dirty common areas. * Parking is an absolute nightmare. There isn't enough parking space for all the tenants in the complex, causing people to park their cars randomly outside of designated areas. Although Hoekstra cannot directly monitor and intervene, they have also not made minimal efforts to prevent this. They could easily come up with solutions (many tenants have offered solutions or ideas), but they stick to the idea that it is up to the tenants themselves to solve this. The above is just a fraction of the problems we (and many other tenants) have encountered in the two years that we have been renting through Hoekstra. The whole situation is, to put it mildly, frustrating and stressful. You are better off somewhere else. So have a pleasure and DO NOT DO BUSINESS WITH HOEKSTRA!!

The collaboration with real estate agent Hoekstra went well, very satisfied. And the communication with the real estate agent was excellent

Well-maintained guidance. Also friendly regarding contact, and clear in communication. Quick response when there were questions, or a fast callback time whenever something needed to be discussed.

Good and pleasant contact and consultation, very satisfied. I would definitely recommend this broker. Just choose Hoekstra real estate.

Contact with the real estate agent was very pleasant. Good thought was given to our situations, the lines were very short and every step in the process was shared with us.

Our house was sold in a very pleasant and professional manner by Marcel from Hoekstra real estate agency. He knows the market, he is the right person to talk to and negotiate with viewers and buyers - he does this friendly, businesslike and expertly. We always received good, quick feedback on the status of affairs. And the house was handed over well with him as a realtor. A pleasant realtor to work with!

Friendly, good communication, solution-oriented. This realtor understands the business. All in all, very satisfied. Thanks again for the great service.

We had an excellent experience with Makelaardij Hoekstra Leeuwarden, thanks to the great support of our real estate agent Marcel. From the beginning, Marcel showed in-depth knowledge of the market, professionalism and dedication. He guided us through every step of the process with clear communication, expert advice and a proactive attitude. His attention to detail and commitment to achieving the best result made the whole process smooth and stress-free. We are on…

Marcel Looyenga is friendly, approachable but also absolutely businesslike. He supported and advised me very well throughout the entire sales process. Good feedback

I have been seriously working for 1 year and 3 months to get Hoekstra to fix several maintenance problems in my apartment in Leeuwarden. In the meantime, I have involved the Rental Committee for a solution with compensation. I have sent many emails and made phone calls but I receive hardly any feedback. And the only two times I receive an answer in that 1.3 year period is that I am referred to the VVE administrator, who does not deal with this anyway, and that my address would not be in their system. Thanks to Hoekstra, the unresolved leak has worsened and mold has now developed on the ceiling that crumbles daily, as well as a leak from the pipe in my storage room. A company that is super bad and worthless in communication and complaints are not taken seriously, let alone processed.

Contact with Marcel Looyenga went smoothly from the beginning, it was (again!) a pleasure to work with him. In 2012 he guided us in the purchase of a house on the Oudebildtdijk, and 12.5 years later again, but then in the sale of this house. In 2012 he protected us from hasty purchases and expertly conducted the negotiations. And in the sale last Monday it was also very good how we were kept informed. The help from Hoekstra where…

Selling a home may not be so difficult these days, hopefully every real estate agent can manage that. However, communication will not be equally pleasant with every agent. Our experience with Marcel has been very positive. Very nice, pleasant and open communication. Also available outside office hours when needed. Everything went perfectly, so we are very satisfied.

Excellent real estate agent for both purchase and sale. (Looyenga) Clear explanation and clear language. We are very satisfied. Fam. Oost Appelscha.

Excellent contact, kept well informed about developments. Also outside of working hours. House also sold quickly.

I am extremely satisfied with the service of Willem van der Ark. From the first contact it was clear that he is an expert and has an excellent customer-focused approach. The sales process was fully guided and I always felt well informed and supported. Professional, solution-oriented and focused on achieving the best deal.

Terrible company, NEVER rent from Hoekstra! We were forced to move last month because we had to live for a year in an apartment full of black mold. For a year we tried to get in touch with Hoekstra for a solution but you are completely ignored. It was even so bad that we had to throw away our sofa, curtains, and mattress because it leaked everywhere. You can only speak to them when you don't pay your rent, but of course not about the problem. We were forced to move due to health problems that arose from black mold in the apartment we rented from Hoekstra. Do yourself a favor and never rent from this company because they treat you inhumanely.

What an awful society Hoekstra, imagine a whole month of VVE while the transfer is mid-month. They have building insurance and will not cover the new door lock. Poor service; only after 3 months will the sewage system be repaired, causing me to be quite ill. They don't want to get involved in a confrontation with the VVE board at Akkersplein. Block heating won't be turned on until February and not during the sale transfer. But they also have a very bad reputation for their service……😡😡😡😡😡😡

After I moved from Leeuwarden to Limburg, we were able to rent a nice home through Hoekstra Vastgoedbeheer. Due to private circumstances, we returned to the North. We received good assistance from Hoekstra Vastgoedbeheer and were able to find a place / house to rent. All in all, Hoekstra Vastgoedbeheer showed their best side.

If you want to rent an apartment in Eindhoven from Hoekstra, I would like to ask you to think about this again. I have been renting for over 7 years and the service regarding maintenance is below par. You almost never get into contact with them and if you do manage to make contact, you are not taken seriously. We had significant water damage in the storage room during the winter of 2023/2024 which was not resolved, causing the water level to rise and damaging many belongings that would not have happened if they had fixed it on time, which they didn't want to. I could describe a whole host of other situations like this. Conclusion: don't rent from them.

Do not keep appointments. Worthless company

I fully agree with the review of Lars Joustra. Still waiting for the final bill of 2022 with the corresponding allowance/energy compensation.

Terrible property manager. We live in a building managed by Hoekstra in Sneek, where gas and electricity are paid via an advance payment to Hoekstra. Hoekstra promises and is legally obliged to settle accounts every year, but has not done so for years. Moreover, Hoekstra has received various energy compensations from the government (at 2000 euros per apartment). In addition, we have overpaid the advance payments. In July 2023, Hoekstra promised to settle accounts (which was already late), but failed to do so despite much communication. Meanwhile, it is also legally overdue for the past period and there has been no settlement for 2 and a half years. As icing on the cake, Hoekstra sold our apartment to another manager in November 2023. Since then, there has been hardly any communication. Hoekstra refuses to share information about finances and settlements with the new manager, which means nothing can be settled. Meanwhile, she has pocketed all the overpaid advance payments and compensations. They were legally obliged and promised to do this by no later than July 1, 2024, but have since gone silent. There has been a lot of emailing with Erwin from the financial administration, but he does not keep appointments. He promises in emails to follow up, then doesn't respond, then someone is sick again, and then it’s too busy again. Note that this has been going on since last July (!). Meanwhile, the latest email reads 'Unfortunately, we will not be able to help you further this week. My colleague is sick this week. We will try again next week.', dated May 23, 2024. I have not heard from him since then. We tenants have offered to help. For example, we sent Excel sheets with consumption data, offered to help sort things out at the office, and made sufficient suggestions. Hoekstra refuses all communication and does not share cost overviews etc.. It all leads to nothing but a lot of frustration. Meanwhile, all hope is lost that we will get our money back. It seems like a mess on the financial management department. What a terrible organization, treating tenants and a professional buyer like this. There's probably no deliberate intent, but Hoekstra has let our money disappear into their own pocket and now refuses us any form of help. What is particularly astonishing is that network operator Liander indicates that there has been no energy contract for the building since March 2023 and that a case is pending with a bailiff. Hoekstra seems to have neglected this as well. Possibly she doesn't want to settle accounts because even they don’t have insight into the costs incurred, which are now possibly being charged at the highest rate. Here's a warning not to entrust your property management to Hoekstra!!! And consider as a potential tenant whether you want to rent a house through this party. Unfortunately, we are paying a high price for this warning. We will continue until Hoekstra fulfills its promises. Our details are known to Hoekstra. If there are more tenants or parties who have been defrauded, I would like to hear from them.

Appointments are not kept. Don't go here!

Two days in a row having to call multiple times just to get in contact with the right person, and then finally getting through only to be treated completely unsympathetically. No understanding for the situation of the potential buyer, no communication skills, no respect nor understanding for promises that had already been made to us by colleagues. Initially, we had pleasant conversations with several receptionists/colleagues/telephone operators (?) where it was indicated that they were very busy and the broker himself preferred to schedule appointments. Fine, I would be called back. Called multiple times, each time with the promise that I would be called back. During the 2nd call from myself, I already stated that otherwise I wanted the available time slot because it might otherwise have been given away and there would be no further opportunities for viewings. This wouldn't be a problem, and a moment for viewing that suited us better would definitely be possible. Finally, after a series of 6 calls over 2 days, we got through to the broker with whom the appointment could be made... Then there was not a single time slot available anymore (including the one I had already wanted to occupy), and the time slot that was still open 10 seconds before being connected (due to cancellation of an appointment) would also no longer be available... what poor service and (internal) communication! Also mentioned in the conversation that we have our (parents-in-law) view properties when we are unable to do so ourselves, since we don't live nearby and houses sell very quickly now. No broker made a problem of it, but the gentleman I spoke with had absolutely no understanding > ''we won’t be doing that, you need to make the decision''. Well, we can perfectly well decide based on the assessment of our (parents-in-law) who need to indicate whether the house is technically in order, what defects there are, whether the price is fair, etc. (we have already done this before, and they have a lot of experience with it). And besides that, we should be allowed to decide ourselves, I would say. He supposedly would call us back, but given the communication skills and that this has previously failed, we don’t believe that much anymore. A very unpleasant aftertaste remains, unfortunately. The little house seemed lovely, but apart from the market already being challenging at the moment, this broker managed to make it even worse.

If I could have given 0 stars, I would have. What worthless, unprofessional and grumpy employees this company has. Absolutely no effort is made for a customer (who incidentally brings your money in) and customers are treated with an arrogance that I have never seen before. Please, if you're in doubt: don't do business with this company!!!! You’ll be going from bad to worse.

Since August, the barrier has been broken for resident parking, which is managed by Hoekstra, meaning the parking space is now used for a day trip or carpool. As a result, we, those who live here, no longer have a place to park ourselves. We have called Hoekstra multiple times, but they are pushing it off as a long delivery time.

Residing in an apartment complex in Leeuwarden where Hoekstra manages the grounds, as well as the VVE (Homeowners Association). Since mid-August, the barrier has been broken and that is still the case. Waiting for a new barrier for 7 MONTHS already. Everyone parks their car here who doesn't live here. Parking is therefore chaotic. Hoekstra says there is a long delivery time for a new barrier, but 7 months?! The residents here and I are more than fed up. Arrogance at its peak and hiding behind the monopoly position in real estate and brokerage.

Very relaxed collaboration. The agent takes all the time and is flexible with appointment times, etc. Good knowledge of the subject!

Contact and assistance from Willem v.d Ark were very positive from the beginning until the sale. I would definitely approach him if it comes to selling your house.

Mr. Looyenga sold our house in a practical manner and with full dedication. The communication with him as well as with the staff at the office was extremely friendly and good. Responses to questions were almost immediate. My experience with Mr. Looyenga, as a person and real estate agent, I have found very pleasant.

Marcel is a pleasant realtor. He is helpful and has knowledge of the market. Contact was pleasant, responded quickly.

Contact with the real estate agent was excellent, a quick and friendly approach. Clear explanation of what we could expect. It's a shame that the initial asking price was far too low, but after a phone call from us, this was quickly adjusted! The handover to a colleague during the holiday also went smoothly, thank you for that.

Very nice realtor. Good guidance. He kept/keeps us well informed. Very friendly. You can always contact him for questions. He thinks along with you, gives good advice. The house was sold quickly. We are very satisfied.

Contact, advice and consultation went great! The real estate agent was easily accessible and there was good feedback.

I am very satisfied with this broker. Communication was good. He was easily accessible and helped me well and provided me with good information.

Contact was completely fine. Everything was very clear. The house sold super quickly, partly thanks to the real estate agent. So completely satisfied.

Once we had found the house that we wanted, Willem, our realtor, immediately went by as well. And then he conducted the negotiations for us with a very nice result!

Went great Completely satisfied with the purchase of my new house and the sale of my old house, really top

We are very pleased with the progress of the sales process. With Willem's enthusiasm and positive attitude, we have achieved a good result. Definitely recommended.

The contact went well. We received good, fast and professional guidance both in the sale of our house and the purchase of our new home.

A perfect realtor who knows what he's talking about. This realtor is excellent. Perfect, you never need anything else.

Contact was perfectly arranged and we are very satisfied with how everything went. Friendly, thoughtful and all questions were answered immediately. Super!

. . .

Thanks to Marcel we could purchase our dream house at a sharp price. Without his expertise, the process would have gone very differently.

Excellent contact and the agent has collected all necessary documents and made a perfect offer with sufficient photos, which gave a pleasant atmosphere impression of the property. So a satisfied customer.

There was good communication, very knowledgeable, and they brought our house well into the attention, We experienced the interaction as very pleasant.

Very skilled realtor. The guidance regarding the process was very good. Half of the parties made an offer. Very satisfied.

Pleasant and relaxing contact. Everything was listed on Funda within 2 weeks. Agreed appointments with the photographer/energy label/real estate agent were well completed. The house was sold very quickly, for which we are thankful!

Our real estate agent guided us well, was knowledgeable and a crucial rock in the storm during the sale.

Thanks to the expertise of our real estate agent a great result was achieved top. Also the contact among ourselves and also through the brokerage office is perfect, a compliment for the helpdesk employees as well, always friendly.

Excellent contact. Quick alignment and agreement on the path to follow. Good negotiations in a human way. Really great!

I find the contact pleasant. I experience the expertise and guidance as excellent. In short, a positive experience.

Top real estate agents at Hoekstra. Very involved and expert. They purchased our dream house for us. We also engaged Hoekstra Real Estate to sell our house. We highly recommend this agency.

Excellent contact, well arranged and quickly sold. A pleasure to work with and easily accessible.

Excellent, familiar, knowledgeable. Absolutely great! We will definitely recommend the real estate agent to others!

Satisfied with the real estate agent, because the house was well on the market it sold quickly. Contacts were good.

From the beginning, when our realtor came to our home for information and to get an overview of our house, he was the stress reliever and supportive force to sell our house. Good information beforehand and a clear plan to bring the negotiations to a good end.

I found the broker's expertise and good communication very pleasant. The entire process has delivered a great result.

Be careful if you buy a house from this Broker. We had a 'perfect house', everything would be arranged and maintained properly. Afterwards, more than 1/3 of the list of items turned out to be lies. Believe nothing they say, but do your own research. Unfortunately, we also had bad luck with the technical building inspection, which meant this didn't come to light earlier.

To be honest, I had a fantastic experience. Willem helped me acquire a house with a great deal and guided me through the entire process. I have nothing negative to say about this agency :)

We have been waiting for months until they send something as simple as a heating bill statement or organize an Owners' Association (VVE) meeting. They fail to honor agreements and do not respond to emails. Several residents have called multiple times to try to achieve some progress, but they simply don’t execute anything. Worthless VvE management.

Ik wacht nog steeds op de terugbetaling van de aanbetaling. Ze zeiden dat het tot 6 weken kan duren om de aanbetaling terug te storten. Het is inmiddels 11 weken geleden. Ik heb hun kantoor drie keer gebeld. De eerste keer zeiden ze dat de enige medewerker van de administratie niet aanwezig was, dus dat ik de volgende dag moest bellen. De tweede keer vertelde de dame van de administratie me dat ik op haar achterstandslijst stond en dat ze de aanbetaling op vrijdag van die week zou overmaken. 2,5 week later nog steeds geen aanbetaling. Ik belde een derde keer. De dame van de administratie was om 14:00 uur niet aanwezig, dus werd me aangeraden om maandag weer te bellen. Dus nog steeds geen geld na bijna 3 maanden wachten.

Very fraudulent and unreliable broker. They have been abusing their monopoly position in Friesland for years through their shameless way of working.

6 weeks with a broken doorbell and intercom

What a worthless realtor. We would have liked to schedule a viewing on the Wommelserweg. Unfortunately, we could only do so on Saturday (we live far). It’s already difficult to get a realtor to speak with you. He promises to call you back, but this simply doesn't happen. You send an email, but this one isn’t answered either.....great realtor. You just wish you were selling your house... Els Preeker

Terrible bad! I was looking for an apartment in Friesland, unfortunately Hoekstra manages almost all apartments, I had to hand over a lot of personal information and never heard back from them again! Scandalously bad company, I also went there myself in Leeuwarden, they are really very unfriendly towards customers and truly the worst real estate agency I have ever come across! Don't rent anything here!

Sending emails for weeks. Our electricity wasn't grounded. We haven't been able to do anything for weeks, not cook, not wash due to the life-threatening situation. We are asking for a suitable solution because you still pay the full rent but hardly used anything in the house and their answer is that it's solved, done. How do you keep your tenant satisfied?! Well, we haven’t! There are other things as well that could really be much better.

William, we are incredibly happy with our new home. Greetings Henri and Carla (think of Feijenoord!!!)

Still waiting for an apartment in Saxenstate in Franeker

Friendly and helpful

Communication '0' responds to nothing! Truly a terrible company to do business with! And they even dare to make all sorts of proposals that you still wonder if they are within the law.

Help tremendously with our search for a new home. And I understood that they can provide support throughout the entire process. Hopefully, we will get a new-build home soon.

I cycled past.

Unfriendly staff and absolutely no understanding of how the housing allocation process works, passively waiting and then hearing nothing after 5 weeks, only to find out that the property had already been rented. Necessary costs incurred and a lot of privacy-sensitive information provided to the company. My experience corresponds with the very bad reviews which indicates poor service.

Ridiculous what they expect of a tenant. Students have nothing more to look for at Hoekstra. I would especially look at another company!

Application for a rental property submitted, during which an extremely large amount of (privacy-sensitive) information was requested. After gathering all the data with great effort and incurring costs for things like a BPR extract, financial statements, etc., we were called again after a few days. It was indicated that they are very busy and it would take as long as 2 weeks to complete an application. Registration completed on September 21st, but still no message on October 12th, while the property appears to be vacant. We have since found another home ourselves, but it is a shame that a property managed by a pension fund remains empty for so long due to the real estate agent, while there is sufficient demand from the middle segment. Furthermore, a message towards us would be appropriate, considering we put in so much effort to gather all the information as quickly as possible.

I and my wife earn above average income but never get a house assigned to us. Staff contradict themselves. One says that the person who responds fastest gets the house assigned, while another says they look at who best fits the house. What actually happens is that they engage in cronyism. If you sell your house through Hoekstra Makelaars, they offer you their nicest rental properties - agreed upon beforehand during the sale. However, Hoekstra isn't averse to then offering the property for rent on their website so they can bait and lure clicks. After responding to a rental property, you have more chance of winning the lottery than being informed about the status of the assignment. Our tip: just call if it takes too long; often they already know that you won’t get the house anyway but leave you in uncertainty.

Regarding communication, they really need to get to work on that. About 6 weeks ago we already completed our registration for a house where we have an interest. Two weeks ago we called to ask when they would start assigning the house. It was supposed to happen that week or next week. So we called again last week and were told that this was never said because they don't know when a house is assigned. So, essentially, you are put in the position of being labeled a liar.... The corona caused a backlog because they assign houses one by one. Two seconds later it was blamed on the holiday period causing understaffing, and then a few seconds later it was a combination of both. New homes do keep appearing online though.... If you're already so behind, why offer new homes, both for sale and rental? And if you contact this real estate agent through Funda, you simply get NO response. I’m therefore not surprised that the reviews are so incredibly bad! The house I am talking about has now been vacant for 2 months. Very sad considering the significant housing shortage.

First you have to provide everything, then no action is taken.

After not being called back after a contact request and account creation, I contacted the company myself twice. I asked for photos of the property because I felt that I had to share quite a bit of personal information before I could even know if I was interested in the property. The ladies could only tell me both times that I had to complete the entire registration. Only after you are assigned the property can you schedule a viewing. They became noticeably irritated when I asked any more questions. Even without my partner's details, I have to upload a copy of my ID card, a recent employer statement, 3 pay slips, 3 bank statements (4 if also including assets), an extract from the basic registration and a landlord’s declaration. With the reviews included, there is little confidence in the service and smooth handling of this real estate agency.

After sending 2 emails requesting a viewing. But unfortunately, not receiving any emails back. Then another email was sent expressing my dissatisfaction, but you can guess it – no response. So, I won't be using Hoekstra Makelaardij again.

My search for a little house went much faster than expected (given the current market). Thanks to the friendly and helpful employees! One area for improvement; processing callback requests.

Selective broker. Excludes people with foreign-sounding names. File a report with the CIDI. As an Israeli living in the Netherlands 75 years after the war, this is terrible. Friends with a standard NL name also submitted an application with the same income etc and they were invited. Deeply shame yourselves.

I have applied for a few job vacancies, but never received a response. I waited weeks. No communication at all.

Responded to a property for all ages. I only received an email after 3 weeks saying that I didn't meet the requirements (which I did), so I called. The person in charge was unavailable but would call me back. You can guess it, no callback. …

From my current home, which is also through Hoekstra, I've found a new home thanks to the help of Jeroen (Hoekstra Leeuwarden). Things are being handled quickly and the pleasant thing is, in contrast to open houses, that I have now experienced it twice…

Professional organization which has things reasonably well in order. Although I ultimately did not choose the relevant property, the overall procedure went well.

A barely sufficient grade for Makelaardij Hoekstra. The main reason is the deficient communication with their clients. Callback requests are not addressed and emails are responded to late. When mistakes are made, employees seem to prioritize their own ego over making apologies.

Very moderate flexibility and communication.

Communication is poor. No confirmation after registration and I had to contact them four times myself. And they say that someone will contact you within two days. The receptionist talks non-stop and doesn't give you a chance to ask a question...very annoying

Mother registered 6 weeks ago via a form, but is not receiving confirmation. She has already called 3 times, and was told that they have backlogs and that I would be called back after lodging a complaint. The callback has now also been delayed for more than a week... It therefore starts with very poor service and does not inspire confidence.

Poor housing maintenance

Dramatic company. 0.0 for the communication. Everywhere you have to chase after things yourself. When an energy bill arrives months late and not on the agreed date, they don't even inform you. First there must be about 100…

The communication coming from this company is completely bad. No confirmation upon receipt of data, no answers to questions, also private/financial/business data are sent via email (which is not secured). …

This broker presents themselves as customer-friendly and caring, but in fact they are greedy individuals who have absolutely no decency. The empathetic and solution-oriented level of the employees is even more depressing when…

Arrogance to the extreme. You register, then you are asked to submit documents... you're not the only one because they send this to multiple potential tenants... And then it happens... If they submit the documents earlier…

These people just don't know what kindness is. A sad company.

Ridiculous how this real estate agent deals with tenants and former tenants. The service is extremely poor and terribly bad, they’ve never heard of professional communication, nor the saying 'the customer is king', and they do everything…

Poor communication regarding houses in, for example, Drachten, are available for rent for more than half a year. And when you respond and provide everything. They state 'we received many responses to these properties and the first person who responded …'

Contacted the realtor 4 times to view a house. On three occasions, we were told that the realtor would contact us. After the last phone call, no contact was made within three weeks. Until...

Great job, hoping to get to Hofakkers 5 soon, need to go in urgently. Could possibly get a letter from the doctor. Don't know what that's called! Zuidlaren, To MBerghuis Valkema

Due to the clear and fast processing

This realtor helped me find a nice rental apartment when I was urgently looking, where I've now been living for almost 2 years. Staff are friendly and helpful. Never had any problems.

A very annoying administrator, having made several applications for a property in Hoorn through this broker, received an email as the only response stating that my income was not sufficient and that my partner's income could not be taken into account or…

I rent a property in Leeuwarden through Hoekstra and this has always gone smoothly. Everything concerning the rental was communicated clearly and openly with me. The employees are friendly, helpful and professional. Definitely recommended with a large and active network!

The worst realtor we've ever had! Much too expensive. If there were viewings, he was always late and therefore nothing could…

No one needs to turn to a broker regarding profit and private life. It is not their task to determine your life if you want to rent a house. The tax authorities worry about that. But some stupid brokers think they know better…

Very poor handling after we rented an apartment through Hoekstra. No communication and agreed appointments are not kept. We always paid an advance for Gas/water/light but now have to call several times to receive a settlement (refund). A pity, because the rental period went well.

I have really never experienced such a bad real estate agent before. And I've been around for quite a few years. The realtor (Willem) is incredibly arrogant and has no idea what’s going on in the minds of the buyer and, apparently, the seller. They are there…

Happy with the quick sale of our house. The real estate agent advised us well on the asking price and guided us well through the process. Bonus point: Hoekstra Real Estate Agency is very active on social media and has a large (online) network.

Well helped

Since May, there has been terrible disturbance due to renovations throughout the entire apartment complex. In and out every week, 4 to 6 hours per day of measured construction noise levels between 80 and 90 decibels. Apart from the normal hammering and sawing that comes with it. Absurd that something like this is allowed for 4 to 5 months according to them. This is harmful to health, think of the many effects of prolonged stress. In the senior housing complex, many people quickly break down, and out of desperation start screaming and hitting in the hallway, but Hoekstra shrugs his shoulders. In the construction industry, someone came 'to take a look'. That person concluded that this is reasonable construction noise, when the workers were almost all on vacation. The entire building with 55 units have reported that they don't want this and want compensation for the damage suffered (and reduction of living comfort is also simply in the law alongside health conditions). You sign a contract that they are actually allowed to do anything, and the landlord has no right to reduce rent. Even a temporary housing would have been appropriate here. Hoekstra hasn't granted any rent reduction, even though a temporary housing would have been appropriate. This is absurd, inhumane, and certainly not within the legislation. First they try to brush you off saying it's almost done, then you hear that it will go on for months. My advice: don't rent here, and let them specify everything clearly in advance. Their 'reasonable disturbance' does not align with legislation.

Worst realtor ever! We had an unbelievable bad experience with them, so that 2.4 is well deserved. We went to a viewing of a house that we found very nice, made some offers and called them twice for an update. In total we waited almost 7 weeks for a reply, only to find out later that they had already sold the house without informing us. Every time we called, we got the excuse that their realtor was 'on vacation', but every time his so-called vacation was extended. Never try to buy a house through this office, it's a waste of time!

This realtor only wants to sell; they don't want to know anything about the complaints of a sold house, selling houses without the legally required smoke detectors. The selling party has no obligation to report defects in their house. If you report this, you’ll get a big mouth back. DO NOT BUY A HOUSE FROM THIS REALTOR.

Many bad experiences with this property manager! The house was completely painted brown inside, the garden was a jungle, no decent terrace, ugly calcified shower floor, dirty carpeting on the stairs, etc. You can renovate the rental house spic and span, but if you cancel the lease, the house must be delivered almost as new. I could write a book about it!

Extremely happy with the quick sale of my house. Expert and professional. Simply the best real estate agency in Leeuwarden.

I'm still adjusting my review, celebrating too early is never a good idea! You buy a building plot on paper which apparently is just building land. As a result, extra costs regarding sewage and utilities! If you are still unsure which real estate agent to choose, definitely don't choose Hoekstra! Advice, choose Faber!

These people helped us very well with the sale of our old house and the purchase of our new house. Knowledgeable people who act adequately. Absolutely recommended…