Makelaardij Hoekstra Leeuwarden

Boevenbende! Na werkzaamheden gecoördineerd door Hoekstra aan het appartementencomplex waar wij wonen hadden wij voor 4000 euro schade aan ons appartement. Hoekstra heeft ons een jaar lang aan het lijntje gehouden om uiteindelijk elke verantwoordelijkheid van zich af te schuiven. Conclusie, ben je zelf niet verzekerd voor schade die door hun werkzaamheden veroorzaakt wordt, dan heb je helaas pech gehad. Hoekstra is een dienstverlenend bedrijf en daar zijn ze meer dan slecht in. Wij zouden beslist niemand aanraden een huis via hun te kopen of te huren of een woning te kopen waar dit bedrijf het beheer van heeft.

Verschrikkelijke bedrijf!! Reageert totaal niet op bezwaren en contact. Vertelt alleen maar leugens zodat ze hun eigen zin kunnen doordrijven. Laat mensen 4 maanden lang in overlast zitten, keiharde bouwgeluiden. Met alleen een brief dat ze een maandje werkzaamheden doen!! Dat mensen ziek worden interesseert ze niks, als hun maar meer geld kunnen krijgen.

Since May, terrible nuisance due to renovations throughout the apartment complex. Week after week, 4 to 6 hours per day of construction noise measured at 80 to 90 decibels. Eventually, someone 'comes to take a look' during the holiday period. That person concluded that this is reasonable construction noise, and has signed off on it. Hoekstra hasn’t granted any rent reduction, even though temporary housing would have been appropriate. Even the kindest elderly people (70 to 96 years old) are changing, and I now hear complaints from the construction workers daily. This is absurd, inhumane, and certainly does not fall within the legislation. First they brush you off saying it’s almost finished, then you're told it will continue for months. My advice: don't rent here, and otherwise let them clearly specify everything in advance. Their 'reasonable nuisance' doesn't align with legislation.

Unfortunately, a bad experience with Hoekstra property management. When they can collect money and preferably as much as possible, there are no problems. However, when something is requested, such as maintenance, they are unavailable and everything goes very slowly. Moving from one apartment to another due to health issues, they simply do everything again and cheerfully ask for 50 euros more per month, which was not known or indicated in advance. We called about this, and the response was 'Sir, the only thing we can say is sorry we forgot to mention it, but you still have to pay.' Also, everything has to be filled out again while all the data is already known; what kind of company is that? Just a different house number, and the rest remains unchanged, you would think. We, as children, feel that they are taking advantage of the situation; they have lived there for two years, and it's nothing but no to everything they hear. It worries our parents a lot. A shame, but unfortunately, we hope as children that they can still live in Menaam with pleasure for a few more years, and we’ll do the odd jobs ourselves, Hoekstra, because you don’t do anything or very little to the apartments and don't want to make improvements to the very dated apartments.

Doe jezelf een plezier en huur (!) GEEN (!) huis of appartement via Hoekstra Makelaardij! De andere recensies hier spreken voor zich, maar we willen graag nog iets toevoegen om te voorkomen dat anderen de fout maken om met deze mensen in zee te gaan. Het is de slechtste huurervaring die we ooit hebben gehad. We wonen al twee jaar in een nieuwbouwwoningcomplex in Groningen en het is van begin tot eind alleen maar problemen geweest. Hoekstra heeft geen merkbare moeite gedaan om de (aanhoudende) problemen te verminderen, noch hebben ze zich ergens voor verontschuldigd. Een korte samenvatting: * De communicatie met Hoekstra is ronduit verschrikkelijk. Je moet veel zelf controleren en regelen. Als je hiernaar vraagt, antwoorden ze geïrriteerd. Er is altijd wel een excuus, maar nooit een verontschuldiging. Sommige medewerkers gingen zelfs zo ver dat ze ons vertelden dat wij het probleem zijn en niet zij. Volkomen respectloze mensen... * Onderhoud en reparaties duren eeuwen. Ze zeggen meestal dat dit door de aannemers komt, maar meestal zijn zij het gewoon, met slechte communicatie en uitvoering, wat resulteert in vervelende en soms gevaarlijke situaties. Bijvoorbeeld: Toen we net verhuisden, was er een zichtbare vochtplek rond een van de stopcontacten in het plafond. Dit werd meteen gemeld, omdat het erop wees dat er ergens een lekkage was. Het heeft ze maar liefst 9+(!) maanden gekost om het probleem te verhelpen. We hadden letterlijk water dat uit het plafond stroomde tijdens een regenbui, pas toen het zover was, was het opgelost. * Het heeft Hoekstra meer dan 1,5 jaar gekost om de huurders van het nieuwe complex een gedetailleerde beschrijving van de servicekosten te geven. De oplevering was in juni 2024 en werd uiteindelijk in december 2024 gepresenteerd. Er was altijd wel een excuus, maar nooit een sluitend antwoord op de vraag waarom het zo lang duurt voordat ze iets relatief eenvoudigs bedenken. * Terugbelafspraken waarbij ze aanbieden je terug te bellen met informatie die ze op dat moment niet hebben, worden meestal niet nagekomen. Je moet ze steeds opnieuw bellen. Wanneer je hiermee geconfronteerd wordt, geven ze je in principe de schuld, omdat ze misschien wel gebeld hebben en je het gewoon gemist hebt (?!?) of je moet gewoon geduld hebben. * Basisvoorzieningen voor openbare ruimtes (schoonmaak, tuinonderhoud etc.) zijn zeer onregelmatig en worden soms gewoon niet uitgevoerd, wat resulteert in overwoekerde begroeiing en een ophoping van vuile gemeenschappelijke ruimtes. * Parkeren is een absolute nachtmerrie. Er is niet genoeg parkeergelegenheid voor alle huurders in het complex, waardoor mensen hun auto willekeurig buiten de aangewezen gebieden plaatsen. Hoewel Hoekstra niet direct kan controleren en ingrijpen, hebben ze ook minimale inspanningen geleverd om dit te voorkomen. Ze zouden hier gemakkelijk oplossingen voor kunnen bedenken (veel huurders hebben oplossingen of ideeën aangedragen), maar blijven erbij dat dit aan de huurders zelf is om op te lossen. Bovenstaande is slechts een fractie van de problemen die wij (en veel andere huurders) zijn tegengekomen in de twee jaar dat we via Hoekstra huren. De hele situatie is op zijn zachtst gezegd frustrerend en stressvol. Je bent beter af ergens anders. Dus doe jezelf een plezier en DOE GEEN ZAKEN MET HOEKSTRA!!

I have been seriously working for 1 year and 3 months to get Hoekstra to fix several maintenance problems in my apartment in Leeuwarden. In the meantime, I have involved the Rental Committee for a solution with compensation. I have sent many emails and made phone calls but I receive hardly any feedback. And the only two times I receive an answer in that 1.3 year period is that I am referred to the VVE administrator, who does not deal with this anyway, and that my address would not be in their system. Thanks to Hoekstra, the unresolved leak has worsened and mold has now developed on the ceiling that crumbles daily, as well as a leak from the pipe in my storage room. A company that is super bad and worthless in communication and complaints are not taken seriously, let alone processed.

Terrible company, NEVER rent from Hoekstra! We were forced to move last month because we had to live for a year in an apartment full of black mold. For a year we tried to get in touch with Hoekstra for a solution but you are completely ignored. It was even so bad that we had to throw away our sofa, curtains, and mattress because it leaked everywhere. You can only speak to them when you don't pay your rent, but of course not about the problem. We were forced to move due to health problems that arose from black mold in the apartment we rented from Hoekstra. Do yourself a favor and never rent from this company because they treat you inhumanely.

What an awful society Hoekstra, imagine a whole month of VVE while the transfer is mid-month. They have building insurance and will not cover the new door lock. Poor service; only after 3 months will the sewage system be repaired, causing me to be quite ill. They don't want to get involved in a confrontation with the VVE board at Akkersplein. Block heating won't be turned on until February and not during the sale transfer. But they also have a very bad reputation for their service……😡😡😡😡😡😡

After I moved from Leeuwarden to Limburg, we were able to rent a nice home through Hoekstra Vastgoedbeheer. Due to private circumstances, we returned to the North. We received good assistance from Hoekstra Vastgoedbeheer and were able to find a place / house to rent. All in all, Hoekstra Vastgoedbeheer showed their best side.

If you want to rent an apartment in Eindhoven from Hoekstra, I would like to ask you to think about this again. I have been renting for over 7 years and the service regarding maintenance is below par. You almost never get into contact with them and if you do manage to make contact, you are not taken seriously. We had significant water damage in the storage room during the winter of 2023/2024 which was not resolved, causing the water level to rise and damaging many belongings that would not have happened if they had fixed it on time, which they didn't want to. I could describe a whole host of other situations like this. Conclusion: don't rent from them.

Do not keep appointments. Worthless company

I fully agree with the review of Lars Joustra. Still waiting for the final bill of 2022 with the corresponding allowance/energy compensation.

Terrible property manager. We live in a building managed by Hoekstra in Sneek, where gas and electricity are paid via an advance payment to Hoekstra. Hoekstra promises and is legally obliged to settle accounts every year, but has not done so for years. Moreover, Hoekstra has received various energy compensations from the government (at 2000 euros per apartment). In addition, we have overpaid the advance payments. In July 2023, Hoekstra promised to settle accounts (which was already late), but failed to do so despite much communication. Meanwhile, it is also legally overdue for the past period and there has been no settlement for 2 and a half years. As icing on the cake, Hoekstra sold our apartment to another manager in November 2023. Since then, there has been hardly any communication. Hoekstra refuses to share information about finances and settlements with the new manager, which means nothing can be settled. Meanwhile, she has pocketed all the overpaid advance payments and compensations. They were legally obliged and promised to do this by no later than July 1, 2024, but have since gone silent. There has been a lot of emailing with Erwin from the financial administration, but he does not keep appointments. He promises in emails to follow up, then doesn't respond, then someone is sick again, and then it’s too busy again. Note that this has been going on since last July (!). Meanwhile, the latest email reads 'Unfortunately, we will not be able to help you further this week. My colleague is sick this week. We will try again next week.', dated May 23, 2024. I have not heard from him since then. We tenants have offered to help. For example, we sent Excel sheets with consumption data, offered to help sort things out at the office, and made sufficient suggestions. Hoekstra refuses all communication and does not share cost overviews etc.. It all leads to nothing but a lot of frustration. Meanwhile, all hope is lost that we will get our money back. It seems like a mess on the financial management department. What a terrible organization, treating tenants and a professional buyer like this. There's probably no deliberate intent, but Hoekstra has let our money disappear into their own pocket and now refuses us any form of help. What is particularly astonishing is that network operator Liander indicates that there has been no energy contract for the building since March 2023 and that a case is pending with a bailiff. Hoekstra seems to have neglected this as well. Possibly she doesn't want to settle accounts because even they don’t have insight into the costs incurred, which are now possibly being charged at the highest rate. Here's a warning not to entrust your property management to Hoekstra!!! And consider as a potential tenant whether you want to rent a house through this party. Unfortunately, we are paying a high price for this warning. We will continue until Hoekstra fulfills its promises. Our details are known to Hoekstra. If there are more tenants or parties who have been defrauded, I would like to hear from them.

Appointments are not kept. Don't go here!

Two days in a row having to call multiple times just to get in contact with the right person, and then finally getting through only to be treated completely unsympathetically. No understanding for the situation of the potential buyer, no communication skills, no respect nor understanding for promises that had already been made to us by colleagues. Initially, we had pleasant conversations with several receptionists/colleagues/telephone operators (?) where it was indicated that they were very busy and the broker himself preferred to schedule appointments. Fine, I would be called back. Called multiple times, each time with the promise that I would be called back. During the 2nd call from myself, I already stated that otherwise I wanted the available time slot because it might otherwise have been given away and there would be no further opportunities for viewings. This wouldn't be a problem, and a moment for viewing that suited us better would definitely be possible. Finally, after a series of 6 calls over 2 days, we got through to the broker with whom the appointment could be made... Then there was not a single time slot available anymore (including the one I had already wanted to occupy), and the time slot that was still open 10 seconds before being connected (due to cancellation of an appointment) would also no longer be available... what poor service and (internal) communication! Also mentioned in the conversation that we have our (parents-in-law) view properties when we are unable to do so ourselves, since we don't live nearby and houses sell very quickly now. No broker made a problem of it, but the gentleman I spoke with had absolutely no understanding > ''we won’t be doing that, you need to make the decision''. Well, we can perfectly well decide based on the assessment of our (parents-in-law) who need to indicate whether the house is technically in order, what defects there are, whether the price is fair, etc. (we have already done this before, and they have a lot of experience with it). And besides that, we should be allowed to decide ourselves, I would say. He supposedly would call us back, but given the communication skills and that this has previously failed, we don’t believe that much anymore. A very unpleasant aftertaste remains, unfortunately. The little house seemed lovely, but apart from the market already being challenging at the moment, this broker managed to make it even worse.

If I could have given 0 stars, I would have. What worthless, unprofessional and grumpy employees this company has. Absolutely no effort is made for a customer (who incidentally brings your money in) and customers are treated with an arrogance that I have never seen before. Please, if you're in doubt: don't do business with this company!!!! You’ll be going from bad to worse.

Since August, the barrier has been broken for resident parking, which is managed by Hoekstra, meaning the parking space is now used for a day trip or carpool. As a result, we, those who live here, no longer have a place to park ourselves. We have called Hoekstra multiple times, but they are pushing it off as a long delivery time.

Residing in an apartment complex in Leeuwarden where Hoekstra manages the grounds, as well as the VVE (Homeowners Association). Since mid-August, the barrier has been broken and that is still the case. Waiting for a new barrier for 7 MONTHS already. Everyone parks their car here who doesn't live here. Parking is therefore chaotic. Hoekstra says there is a long delivery time for a new barrier, but 7 months?! The residents here and I are more than fed up. Arrogance at its peak and hiding behind the monopoly position in real estate and brokerage.

Renting a corrupt mess in De Kooimeer

A disreputable group of unprofessional and emotional people, who are not ashamed to trip you up. Avoid this company if you can.

Be careful if you buy a house from this Broker. We had a 'perfect house', everything would be arranged and maintained properly. Afterwards, more than 1/3 of the list of items turned out to be lies. Believe nothing they say, but do your own research. Unfortunately, we also had bad luck with the technical building inspection, which meant this didn't come to light earlier.

Slechtste makelaar ooit! We hebben een ongelooflijk slechte ervaring met ze gehad, dus die 2,4 is welverdiend. We gingen naar een bezichtiging van een huis dat we erg mooi vonden, deden een paar biedingen en belden ze twee keer voor een update. In totaal wachtten we bijna 7 weken op een antwoord, om er vervolgens achter te komen dat ze het huis al verkocht hadden zonder ons daarvan op de hoogte te stellen. Bij elk telefoontje dat we pleegden, kregen we het excuus dat hun makelaar "op vakantie" was, maar elke keer werd zijn zogenaamde vakantie verlengd. Probeer nooit een huis te kopen via dit kantoor, het is tijdverspilling!

This realtor only wants to sell; they don't want to know anything about the complaints of a sold house, selling houses without the legally required smoke detectors. The selling party has no obligation to report defects in their house. If you report this, you’ll get a big mouth back. DO NOT BUY A HOUSE FROM THIS REALTOR.

Many bad experiences with this property manager! The house was completely painted brown inside, the garden was a jungle, no decent terrace, ugly calcified shower floor, dirty carpeting on the stairs, etc. You can…

Extremely happy with the quick sale of my house. Expert and professional. Simply the best real estate agency in Leeuwarden.

I'm still adjusting my review, celebrating too early is never a good idea! You buy a building plot on paper which apparently is just building land. As a result, extra costs regarding sewage and utilities! If you are still unsure which real estate agent to choose, definitely don't choose Hoekstra! Advice, choose Faber!

These people helped us very well with the sale of our old house and the purchase of our new house. Knowledgeable people who act adequately. Absolutely recommended…

Vlot en veel contact met makelaar via zijn 06! Ook via kantoor goed geholpen! Na verkoop huis goede begeleiding.

Het contact verliep heel goed. Korte lijnen. Prettig in omgang. Vanaf tel 1 voelden wij dat we goed zaten. Ontzorgt maar wel met eigen inbreng.

Makelaardij Hoekstra bevelen wij absoluut aan! Deskundig, vriendelijk en vlot in de acties welke genomen moeten worden. Ze denken met je mee d.m.v. tips te geven en weten hoe ze je huis op de markt moeten brengen. Onze woning is snel verkocht dankzij Hoekstra.

Prettig. De communicatie was helder. En stappenplan. Move als digitaal portaal. Telefonisch en per mail bereikbaar. Kortom, dikke prima.

Het contact met makelaardij Hoekstra ( Willem van der Ark) was vriendelijk, behulpzaam en meedenkend . Zeer tevreden!

Alles verliep prima. Duidelijke afspraken, is super snel gegaan. Mij misschien iets te snel. Top makelaar!!

The contact was exceptionally pleasant. The real estate agent has good knowledge of the subject matter. He guides you step by step through the entire process. An absolute recommendation!

Very friendly and clear. Could have kept in contact a bit more often. Otherwise, very well assisted.

Very satisfied, kept well informed, knowledgeable, clear agreements, friendly, definitely recommended 👍

Clear, flexible, good communication, knowledgeable and very friendly which resulted in a quick sale

Jan Jimte guided us excellently! Taking into account the unpleasant circumstances under which the house had to be sold, he acted quickly, adequately and expertly.

Gratefully utilized Marcel's expertise and experience. Very pleasant to work with, from the advisory consultation to actually selling the house. Highly recommended.

Contact with the real estate agent was excellent. I received a phone call for every update. I got an immediate answer to questions or a quick callback. Pleasant communication. I would definitely recommend this real estate agent.

Uitstekend has a lot of market knowledge and dares to ask for more for the property than other real estate agents. Driven personality

Very professional and knowledgeable realtor. Everything was well arranged, the communication runs smoothly and seamlessly. And not entirely unimportant, our house was sold well!

The collaboration with real estate agent Hoekstra went well, very satisfied. And the communication with the real estate agent was excellent

Well-maintained guidance. Also friendly regarding contact, and clear in communication. Quick response when there were questions, or a fast callback time whenever something needed to be discussed.

Good and pleasant contact and consultation, very satisfied. I would definitely recommend this broker. Just choose Hoekstra real estate.

Contact with the real estate agent was very pleasant. Good thought was given to our situations, the lines were very short and every step in the process was shared with us.

Our house was sold in a very pleasant and professional manner by Marcel from Hoekstra real estate agency. He knows the market, he is the right person to talk to and negotiate with viewers and buyers - he does this friendly, businesslike and expertly. We always received good, quick feedback on the status of affairs. And the house was handed over well with him as a realtor. A pleasant realtor to work with!

Friendly, good communication, solution-oriented. This realtor understands the business. All in all, very satisfied. Thanks again for the great service.

We had an excellent experience with Makelaardij Hoekstra Leeuwarden, thanks to the great support of our real estate agent Marcel. From the beginning, Marcel showed in-depth knowledge of the market, professionalism and dedication. He guided us through every step of the process with clear communication, expert advice and a proactive attitude. His attention to detail and commitment to achieving the best result made the whole process smooth and stress-free. We are on…

Marcel Looyenga is friendly, approachable but also absolutely businesslike. He supported and advised me very well throughout the entire sales process. Good feedback

Contact with Marcel Looyenga went smoothly from the beginning, it was (again!) a pleasure to work with him. In 2012 he guided us in the purchase of a house on the Oudebildtdijk, and 12.5 years later again, but then in the sale of this house. In 2012 he protected us from hasty purchases and expertly conducted the negotiations. And in the sale last Monday it was also very good how we were kept informed. The help from Hoekstra where…

Selling a home may not be so difficult these days, hopefully every real estate agent can manage that. However, communication will not be equally pleasant with every agent. Our experience with Marcel has been very positive. Very nice, pleasant and open communication. Also available outside office hours when needed. Everything went perfectly, so we are very satisfied.

Excellent real estate agent for both purchase and sale. (Looyenga) Clear explanation and clear language. We are very satisfied. Fam. Oost Appelscha.

Excellent contact, kept well informed about developments. Also outside of working hours. House also sold quickly.

I am extremely satisfied with the service of Willem van der Ark. From the first contact it was clear that he is an expert and has an excellent customer-focused approach. The sales process was fully guided and I always felt well informed and supported. Professional, solution-oriented and focused on achieving the best deal.

Very relaxed collaboration. The agent takes all the time and is flexible with appointment times, etc. Good knowledge of the subject!

Contact and assistance from Willem v.d Ark were very positive from the beginning until the sale. I would definitely approach him if it comes to selling your house.

Mr. Looyenga sold our house in a practical manner and with full dedication. The communication with him as well as with the staff at the office was extremely friendly and good. Responses to questions were almost immediate. My experience with Mr. Looyenga, as a person and real estate agent, I have found very pleasant.

Marcel is a pleasant realtor. He is helpful and has knowledge of the market. Contact was pleasant, responded quickly.

Contact with the real estate agent was excellent, a quick and friendly approach. Clear explanation of what we could expect. It's a shame that the initial asking price was far too low, but after a phone call from us, this was quickly adjusted! The handover to a colleague during the holiday also went smoothly, thank you for that.

Very nice realtor. Good guidance. He kept/keeps us well informed. Very friendly. You can always contact him for questions. He thinks along with you, gives good advice. The house was sold quickly. We are very satisfied.

Contact, advice and consultation went great! The real estate agent was easily accessible and there was good feedback.

I am very satisfied with this broker. Communication was good. He was easily accessible and helped me well and provided me with good information.

Contact was completely fine. Everything was very clear. The house sold super quickly, partly thanks to the real estate agent. So completely satisfied.

Once we had found the house that we wanted, Willem, our realtor, immediately went by as well. And then he conducted the negotiations for us with a very nice result!

Went great Completely satisfied with the purchase of my new house and the sale of my old house, really top

We are very pleased with the progress of the sales process. With Willem's enthusiasm and positive attitude, we have achieved a good result. Definitely recommended.

The contact went well. We received good, fast and professional guidance both in the sale of our house and the purchase of our new home.

A perfect realtor who knows what he's talking about. This realtor is excellent. Perfect, you never need anything else.

Contact was perfectly arranged and we are very satisfied with how everything went. Friendly, thoughtful and all questions were answered immediately. Super!

. . .

Thanks to Marcel we could purchase our dream house at a sharp price. Without his expertise, the process would have gone very differently.

Excellent contact and the agent has collected all necessary documents and made a perfect offer with sufficient photos, which gave a pleasant atmosphere impression of the property. So a satisfied customer.

There was good communication, very knowledgeable, and they brought our house well into the attention, We experienced the interaction as very pleasant.

Very skilled realtor. The guidance regarding the process was very good. Half of the parties made an offer. Very satisfied.

Pleasant and relaxing contact. Everything was listed on Funda within 2 weeks. Agreed appointments with the photographer/energy label/real estate agent were well completed. The house was sold very quickly, for which we are thankful!

Our real estate agent guided us well, was knowledgeable and a crucial rock in the storm during the sale.

Thanks to the expertise of our real estate agent a great result was achieved top. Also the contact among ourselves and also through the brokerage office is perfect, a compliment for the helpdesk employees as well, always friendly.

Excellent contact. Quick alignment and agreement on the path to follow. Good negotiations in a human way. Really great!

I find the contact pleasant. I experience the expertise and guidance as excellent. In short, a positive experience.

Top real estate agents at Hoekstra. Very involved and expert. They purchased our dream house for us. We also engaged Hoekstra Real Estate to sell our house. We highly recommend this agency.

Excellent contact, well arranged and quickly sold. A pleasure to work with and easily accessible.

Excellent, familiar, knowledgeable. Absolutely great! We will definitely recommend the real estate agent to others!

Satisfied with the real estate agent, because the house was well on the market it sold quickly. Contacts were good.

From the beginning, when our realtor came to our home for information and to get an overview of our house, he was the stress reliever and supportive force to sell our house. Good information beforehand and a clear plan to bring the negotiations to a good end.

I found the broker's expertise and good communication very pleasant. The entire process has delivered a great result.

How ridiculous that a text of at least 100 characters is required here, who comes up with such a thing? How ridiculous that a text of at least 100 characters is required here, who comes up with such a thing? How ridiculous that a text of at least 100 characters is required here, who comes up with such a thing? How ridiculous that a text of at least 100 characters is required here, who comes up with such a thing? How ridiculous that a text of at least 100 characters is required here, who comes up with such a thing? How ridiculous that hie…

We have had frequent contact with the real estate agent and he kept us well informed of the developments. The real estate agent was always positive even though the sales process took longer than expected.

Very pleasant contact. Always adhered to the agreements made. Responded immediately to questions. In short, it couldn't have been better.

We experienced the guidance and informative explanation and information as excellent. Keeping us informed about the relevant matters was very good. 10 with griffel

Contact with the broker went well, pleasant collaboration. The advertisement in the newspaper was a bit sloppy while the property had already been sold.

Everything was arranged perfectly. Good contact. What else can I say? Glad that we are rid of the house and now moving on with life.

To be honest, I had a fantastic experience. Willem helped me acquire a house with a great deal and guided me through the entire process. I have nothing negative to say about this agency :)

We have been waiting for months until they send something as simple as a heating bill statement or organize an Owners' Association (VVE) meeting. They fail to honor agreements and do not respond to emails. Several residents have called multiple times to try to achieve some progress, but they simply don’t execute anything. Worthless VvE management.

Still waiting for the deposit to be refunded. They said that the process of returning the deposit can take up to 6 weeks. It's been 11 weeks. I have called their office 3 times. The first time they told me that the only person from administration was not in the office, so I had to call back the next day. The second time, the lady from Administration told me that I am on her backlog and she would transfer the deposit on Friday of that week. 2.5 weeks later still no deposit transferred. I called for the 3rd time. The lady from Administration is not in the office at 2:00 PM, so I was asked to call again on Monday. So after waiting almost 3 months, still no money.

Very fraudulent and unreliable broker. They have been abusing their monopoly position in Friesland for years through their shameless way of working.

6 weeks with a broken doorbell and intercom

What a worthless realtor. We would have liked to schedule a viewing on the Wommelserweg. Unfortunately, we could only do so on Saturday (we live far). It’s already difficult to get a realtor to speak with you. He promises to call you back, but this simply doesn't happen. You send an email, but this one isn’t answered either.....great realtor. You just wish you were selling your house... Els Preeker

Terrible bad! I was looking for an apartment in Friesland, unfortunately Hoekstra manages almost all apartments, I had to hand over a lot of personal information and never heard back from them again! Scandalously bad company, I also went there myself in Leeuwarden, they are really very unfriendly towards customers and truly the worst real estate agency I have ever come across! Don't rent anything here!

Sending emails for weeks. Our electricity wasn't grounded. We haven't been able to do anything for weeks, not cook, not wash due to the life-threatening situation. We are asking for a suitable solution because you still pay the full rent but hardly used anything in the house and their answer is that it's solved, done. How do you keep your tenant satisfied?! Well, we haven’t! There are other things as well that could really be much better.

William, we are incredibly happy with our new home. Greetings Henri and Carla (think of Feijenoord!!!)

Still waiting for an apartment in Saxenstate in Franeker

Friendly and helpful

Communication '0' responds to nothing! Truly a terrible company to do business with! And they even dare to make all sorts of proposals that you still wonder if they are within the law.

Help tremendously with our search for a new home. And I understood that they can provide support throughout the entire process. Hopefully, we will get a new-build home soon.

I cycled past.

Unfriendly staff and absolutely no understanding of how the housing allocation process works, passively waiting and then hearing nothing after 5 weeks, only to find out that the property had already been rented. Necessary costs incurred and a lot of privacy-sensitive information provided to the company. My experience corresponds with the very bad reviews which indicates poor service.

Ridiculous what they expect of a tenant. Students have nothing more to look for at Hoekstra. I would especially look at another company!

Application for a rental property submitted, during which an extremely large amount of (privacy-sensitive) information was requested. After gathering all the data with great effort and incurring costs for things like a BPR extract, financial statements, etc., we were called again after a few days. It was indicated that they are very busy and it would take as long as 2 weeks to complete an application. Registration completed on September 21st, but still no message on October 12th, while the property appears to be vacant. We have since found another home ourselves, but it is a shame that a property managed by a pension fund remains empty for so long due to the real estate agent, while there is sufficient demand from the middle segment. Furthermore, a message towards us would be appropriate, considering we put in so much effort to gather all the information as quickly as possible.

I and my wife earn above average income but never get a house assigned to us. Staff contradict themselves. One says that the person who responds fastest gets the house assigned, while another says they look at who best fits the house. What actually happens is that they engage in cronyism. If you sell your house through Hoekstra Makelaars, they offer you their nicest rental properties - agreed upon beforehand during the sale. However, Hoekstra isn't averse to then offering the property for rent on their website so they can bait and lure clicks. After responding to a rental property, you have more chance of winning the lottery than being informed about the status of the assignment. Our tip: just call if it takes too long; often they already know that you won’t get the house anyway but leave you in uncertainty.

Regarding communication, they really need to get to work on that. About 6 weeks ago we already completed our registration for a house where we have an interest. Two weeks ago we called to ask when they would start assigning the house. It was supposed to happen that week or next week. So we called again last week and were told that this was never said because they don't know when a house is assigned. So, essentially, you are put in the position of being labeled a liar.... The corona caused a backlog because they assign houses one by one. Two seconds later it was blamed on the holiday period causing understaffing, and then a few seconds later it was a combination of both. New homes do keep appearing online though.... If you're already so behind, why offer new homes, both for sale and rental? And if you contact this real estate agent through Funda, you simply get NO response. I’m therefore not surprised that the reviews are so incredibly bad! The house I am talking about has now been vacant for 2 months. Very sad considering the significant housing shortage.

First you have to provide everything, then no action is taken.

After not being called back after a contact request and account creation, I contacted the company myself twice. I asked for photos of the property because I felt that I had to share quite a bit of personal information before I could even know if I was interested in the property. The ladies could only tell me both times that I had to complete the entire registration. Only after you are assigned the property can you schedule a viewing. They became noticeably irritated when I asked any more questions. Even without my partner's details, I have to upload a copy of my ID card, a recent employer statement, 3 pay slips, 3 bank statements (4 if also including assets), an extract from the basic registration and a landlord’s declaration. With the reviews included, there is little confidence in the service and smooth handling of this real estate agency.

After sending 2 emails requesting a viewing. But unfortunately, not receiving any emails back. Then another email was sent expressing my dissatisfaction, but you can guess it – no response. So, I won't be using Hoekstra Makelaardij again.

My search for a little house went much faster than expected (given the current market). Thanks to the friendly and helpful employees! One area for improvement; processing callback requests.

Selective realtor. Excludes people with foreign-sounding names. File a report with the CIDI. As an Israeli living in the Netherlands 75 years after the war, this is terrible. …

Ik heb me voor een paar vacatures aangemeld, maar nooit een reactie ontvangen. Ik heb weken gewacht. Geen enkele communicatie.

Responded to a property for all ages. I only received an email after 3 weeks saying that I didn't meet the requirements (which I did), so I called. The person in charge was unavailable but would call me back. You can guess it, no callback. …

From my current home, which is also through Hoekstra, I've found a new home thanks to the help of Jeroen (Hoekstra Leeuwarden). Things are being handled quickly and the pleasant thing is, in contrast to open houses, that I have now experienced it twice…

Professional organization which has things reasonably well in order. Although I ultimately did not choose the relevant property, the overall procedure went well.

A barely sufficient grade for Makelaardij Hoekstra. The main reason is the deficient communication with their clients. Callback requests are not addressed and emails are responded to late. When mistakes are made, employees seem to prioritize their own ego over making apologies.

Very moderate flexibility and communication.

Communication is poor. No confirmation after registration and I had to contact them four times myself. And they say that someone will contact you within two days. The receptionist talks non-stop and doesn't give you a chance to ask a question...very annoying

Mother registered 6 weeks ago via a form, but is not receiving confirmation. She has already called 3 times, and was told that they have backlogs and that I would be called back after lodging a complaint. The callback has now also been delayed for more than a week... It therefore starts with very poor service and does not inspire confidence.

Poor housing maintenance

Dramatic company. 0.0 for the communication. Everywhere you have to chase after things yourself. When an energy bill arrives months late and not on the agreed date, they don't even inform you. First there must be about 100…

The communication coming from this company is completely bad. No confirmation upon receipt of data, no answers to questions, also private/financial/business data are sent via email (which is not secured). …

This broker presents themselves as customer-friendly and caring, but in fact they are greedy individuals who have absolutely no decency. The empathetic and solution-oriented level of the employees is even more depressing when…

Arrogance to the extreme. You register, then you are asked to submit documents... you're not the only one because they send this to multiple potential tenants... And then it happens... If they submit the documents earlier…

These people just don't know what kindness is. A sad company.

Ridiculous how this real estate agent deals with tenants and former tenants. The service is extremely poor and terribly bad, they’ve never heard of professional communication, nor the saying 'the customer is king', and they do everything…

Poor communication regarding houses in, for example, Drachten, are available for rent for more than half a year. And when you respond and provide everything. They state 'we received many responses to these properties and the first person who responded …'

Contacted the realtor 4 times to view a house. On three occasions, we were told that the realtor would contact us. After the last phone call, no contact was made within three weeks. Until...

Great job, hoping to get to Hofakkers 5 soon, need to go in urgently. Could possibly get a letter from the doctor. Don't know what that's called! Zuidlaren, To MBerghuis Valkema

Due to the clear and fast processing

This realtor helped me find a nice rental apartment when I was urgently looking, where I've now been living for almost 2 years. Staff are friendly and helpful. Never had any problems.

A very annoying administrator, having made several applications for a property in Hoorn through this broker, received an email as the only response stating that my income was not sufficient and that my partner's income could not be taken into account or…

I rent a property in Leeuwarden through Hoekstra and this has always gone smoothly. Everything concerning the rental was communicated clearly and openly with me. The employees are friendly, helpful and professional. Definitely recommended with a large and active network!

The worst realtor we've ever had! Much too expensive. If there were viewings, he was always late and therefore nothing could…

No one needs to turn to a broker regarding profit and private life. It is not their task to determine your life if you want to rent a house. The tax authorities worry about that. But some stupid brokers think they know better…

Very poor handling after we rented an apartment through Hoekstra. No communication and agreed appointments are not kept. We always paid an advance for Gas/water/light but now have to call several times to receive a settlement (refund). A pity, because the rental period went well.

I have really never experienced such a bad real estate agent before. And I've been around for quite a few years. The realtor (Willem) is incredibly arrogant and has no idea what’s going on in the minds of the buyer and, apparently, the seller. They are there…

Happy with the quick sale of our house. The real estate agent advised us well on the asking price and guided us well through the process. Bonus point: Hoekstra Real Estate Agency is very active on social media and has a large (online) network.

Well helped