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The staff of the office are so friendly and assertive in meeting my needs! They have provided me with the best solution for my accommodation on a beautiful and quiet place! I can wholeheartedly recommend both the office and the houses they offer!

tldr avoid if you can Overall, complete lack of competence. When I arrived, I received a key without any indication which room was mine - I had to wait an hour before someone came to me and checked all the rooms in front of my eyes. They always respond DAYS before they respond or don't respond at all (unless there is a viewing). Now that we’re on the subject, during the last week I stayed in the room they managed, they arranged a viewing with me for 11:30 am. They came an HOUR earlier and woke me up because I was sleeping in after my night shift. It goes without saying that it's been a week since I had the viewing and no one has contacted me about my deposit. In short, yet another realtor who doesn’t take their tenants seriously and takes advantage of the fact that the Netherlands has a severe housing crisis.

THEY ARE SCAMMERS Honesty and transparency are essential for a real estate agency, and EU-Realtors has that not. When I found a house through the office (October 2024), there was a lot of misleading and omission: I was told (by employee MARCELA) that I would get a private room and share a bathroom with three girls at the address Kanaalstraat 217 (for the price of €1200 per month). The way it was phrased did not take into account the fact that one of the girls was an older woman (probably in her 40s) with serious mental problems. The woman screamed (at herself or at me), threw objects against the wall that separated her bedroom from mine and threw my belongings away from the common areas, which she in her instability recognized as 'her space' and 'her home'. She played deafening music at night, with the sole purpose of irritating me. She did the same by turning on the vacuum cleaner in the middle of the night. She left obsessive notes in the bathroom where she talked about 'poop' and how she always found it everywhere, took photos of it and wanted to send them to the owner. She also wrote threateningly that she would throw us out and insult us with the worst curse words. Although I am not here to blame the real estate agency for the madness of this woman, EU-Realtors had previously received complaints about the situation. The real estate agency was fully aware of the untenable situation, as confirmed in messages, emails and personally. Tenants had already filed complaints with the real estate agency and contacted the municipality out of fear for this sick woman. The real estate agency even advised calling the police if the woman became too much and dangerous, but did not intervene themselves. This was not a safe environment to live in, let alone the extreme mental challenges. But EU-Realtors HAD TO rent out. They HAD TO make a profit. I decided together with the other tenant (the third girl mentioned above) to file a complaint. One of the employees, RHOKIA, tried to convince us with a condescending smile (I dare even say gaslighting) that the office had nothing to do with it and that we were exaggerating. All this without hiding the fact that they were all fully aware of the situation. I brought up that they had not responded to our (URGENT) emails for weeks. Her excuse? 'We are dealing with OTHER emergencies.' I really hope that if you consider this less important than other emergencies, your office is truly dysfunctional and completely incompetent. I was told: 'You cannot demand that we are accountable to you.' Yes, I can, Rhokia, this is your job. Naturally, I will demand that you respond quickly to my emergency situation. Since the office offered no solution, I demanded that they find another place for me. They said there were no places available. Until I called my lawyer. Then there were still plenty. DO A RENT CHECK! Another point about this office is that they are greedy. They provided me with a studio (November 2024) (where I fled to because I was homeless) at Bilitostraat 20e. I paid €1250 per month. Then I looked up the actual rent value of the house, which turned out to be around €400-500 per month. A third of what I paid. If you live with them, DO A RENT CHECK IMMEDIATELY. They have already noticed these scammers. However, since they are rather slow, I recommend you to call the Rent Commission and file a case with them. Another option is to report them to the municipality, which is quick and free. If you rent from them, I find it very bad, you are scammed. But with many reports we can prevent more people from being scammed and eventually these scammers will stop.

During my rental period with EU-Makelaardij, I experienced their approach as incompetent, unprofessional and unfair. I had to call them multiple times a day for a week, two months after I moved out, to get my deposit back. If I hadn't been so persistent, I doubt whether I would have ever received my deposit. Some other highlights are: 1. I had to call them after my contractual rental period began and collect the keys after they stopped communicating with me. 2. Finding a bat in the curtains of the room during key handover. It is regrettable to have to write such a devastating review, but I hope it can save someone a similar experience.

We rented an apartment from them in March 2024. They were initially very willing to help and offered all possible assistance, without problems. But towards the end of our rental period (February 2025) they were less willing to help and did not respond quickly to my emails. I had to call them for help and that was tiring. I received the final meter readings (heating, water, electricity) late and had to chase them up as well. I'm not saying they offer bad customer service, but also not good. Therefore, my rating is a 3 and average.

Rokhia is a real estate agent in Utrecht at this company and she was fantastic. A caring real estate agent who helped me with my first studio in Utrecht while I was looking for something more permanent. She patiently answered all my questions and took away all my concerns. She made sure with a lot of care that the studio was well furnished with new furniture and a fresh coat of paint, and she made sure that all transactions went according to schedule. She also helped me get my deposit back on time. No surprises. I wholeheartedly recommend her and her real estate office in Lombok.

They are scammers. They invent fines and try to intimidate you so they can collect your deposit completely. Saying that you will go to the rental committee and suddenly they immediately respond to your emails and give you your money back. Useless, terrible people who exploit the housing crisis. Difficult to avoid.

Fantastic realtor in Utrecht. She was honest with me about how the monthly rent worked and she and her team completely cleaned, renovated, and bought new furniture for the studio they rented to me in Lombok. It was a game changer for me, because I finally had a great place to live for short or long term, a good landlord and no surprises. I was able to register my BSN and arrange all my visa matters in a clean, comfortable space within walking distance of everything. I had read a few bad reviews about this agency, but in my case, none of it was true. I only experienced honesty and good communication and my deposit was fully refunded within two weeks, with a complete deduction. I can’t thank them enough for making my stressful arrival in Utrecht for a new job much less stressful! Ask for Rokhia if you are unsure. A very kind person.

This party is unfair, unethical and abuses the housing shortage. They always ask for much more rent than is permitted according to the points system. TIP: if you rent from this party, you are definitely paying too much. Go to the Rental Committee to lower your rent!