Huisadviseur

The housing situation in Tilburg is catastrophic, but never so bad that you have to sign a contract with this agency. A few remarkable events during my stay: -We are in October. I moved in July and my deposit has still not been returned to me (this is in violation of the law, my deposit must be repaid within one month after my move and if extra costs are discovered that were made during my stay, these can be requested later, but the deposit cannot be withheld for longer than one month). The agency also no longer responds to me. -I had a black mold spot on my ceiling for five months as a result of a leak before the agency did anything about it. It took weeks and weeks for someone to come to REPAIR the leak, and then it took another few months for someone to come clean up the mold. As a result, I had to start legal proceedings to obtain rent reduction. - Clueless employees who can never help you with an issue you are experiencing. They are extremely good at getting you to sign contracts, but immediately become completely useless thereafter. -The agency has cameras throughout the building, but can never use them to help tenants find their missing packages. -€ 1000 rent per month, 2 washing machines and 1 dryer for over 100 tenants, €5 for wash+dry. -Induction cooktops are absolutely terrible. Paying so much rent for having camping equipment in the studio is a joke. Read the other reviews and you will see that I am not the only one experiencing problems with De Huisadviseur. AVOID AT ALL COSTS

Bad developer. Communication is non-existent except when they need something from you. They provide no updates on the status of sold apartments or construction planning. People, including myself who bought an apartment at De Toerist, have been waiting for months for further information.

Have a beautiful home thanks to Home Advisor.

I am not a fair establishment that does not treat its tenants well. After informing you about the extension of your contract, they terminate it at the last moment, even though you try to get an answer from them earlier. They return only a small portion of your deposit after the date mentioned in the contract and do not give you a proper explanation for the deductions. Do not also expect the apartment to be clean when you move in. There are certainly worse agencies, but this is not how you should treat your tenants.

Nice landlords with smooth communication.

We experienced significant problems receiving our deposit, which took a longer period of more than 2 months after leaving the rental property. Unfortunately, the staff could not quickly resolve the issue, requiring direct contact with the owner for a solution. Due to this experience, we were dissatisfied with the service level and professionalism that was offered. If I were to give one piece of advice, it would be to consider alternative options.

The behavior of this real estate agency is regrettable. Please be very careful. They are very unreliable, they constantly break their word. I would absolutely not trust them with my son's accommodation, as they have no ethics or morals whatsoever. Due to the limited possibilities for finding living space for my son, we paid a deposit and 2 months' rent before we received the outcome of his admission to Tilburg University in late July last year. Ultimately, he did not go to the mentioned university and had to go to another country. Therefore, from mid-August 2022, we asked the real estate agency with which we had entered into a contract, “HUISADVISEUR”, to at least return the deposit and a few months' rent. We initially tried this by phone and since November 2022 via email. After much insistence through endless emails and also contacting the university, they informed us on January 25, 2023, that they would refund one month’s deposit and asked us for details of our bank account to be able to make the transfer a week later (so in early February 2023). Of course, we immediately sent them the data, but as of today, August 8, 2023, they have not even returned it to us. But they are also so unrepresentative that they have not responded to the emails we have sent them weekly. It is useless to call because they always answer that they will speak with the manager. They evoke such a feeling of helplessness that I don't even want to think about the problem they may have caused for the students who are there and that major incidents could occur. Although we know that the university is not responsible for these events, I am genuinely of the opinion that this company should not even be listed among the real estate agencies presented on their page, as it damages the image and prestige of that student house.

Normally I am not someone who writes reviews, but I feel compelled to share my experiences with this landlord and hopefully prevent others from undergoing a similar situation. I have been living in my current apartment for some time now, and I and many other tenants of the building have repeatedly inquired with our landlord about the duration of the contracts, especially given the severe housing crisis in the Netherlands. Despite these repeated questions, the landlord consistently remained ambiguous, leading everyone to believe that we would be able to extend our contracts without unforeseen disruptions. However, it came as an unpleasant shock when I received notice less than 6 weeks before the end date of my contract that I would have to leave my apartment. Due to this last-minute announcement, I have been searching for alternative housing amidst a housing shortage. The lack of transparency and clear deception are not only unfair but downright stressful. Not only was the communication poor, but the blatant disregard for the tenant's situation reflects a profound lack of empathy and professionalism from the agency. The ethics of a landlord should include honesty, transparency, and dedication, all of which are seriously lacking in my dealings with this specific landlord. I would therefore like to urge potential tenants to be cautious before renting from them. It is unfortunate that a situation that began with so much promise has ended in so much disappointment and unnecessary stress. Therefore, I cannot give more than one star, which reflects my bitter experience with this landlord.

I am writing this review with a heavy heart and disappointment, because my experience with my landlord in Tilburg has been downright disturbing. The underlying problem? Their total disregard for the tenants and a clear attempt to cut costs at the expense of my comfort and well-being. When I first moved into this apartment, I was aware of the ongoing housing crisis in Tilburg. However, I had hoped for some degree of empathy and human decency from my landlord. I was sorely mistaken. Despite paying a significant € 960 per month, my landlord showed little to no interest in ensuring me a satisfactory living experience. Their biggest failure came when my contract ended. An attentive landlord would have warned me months in advance given the ongoing crisis, but the landlord told me it would take six weeks, forcing me to search for a new home in an already challenging situation. This disregard for my situation was heartless and unacceptable. That's not where the apathy stopped. I suffer from chronic back pain, requiring a comfortable, supportive bed. The problem lay with the bed itself; it was a manufacturing defect, and even then they didn’t care and wanted to give me a bed that was smaller than what I paid for. My requests for a better bed were consistently ignored and dismissed, given the considerable amount of rent I paid. All they needed to do was invest in a double bed frame, which would cost minimal considering their income, to guarantee the comfort of their tenant. Instead, they chose to circumvent this small expense, further increasing my physical discomfort. In summary, this landlord is a prime example of the kind of negligence and lack of empathy that can turn what should be a refuge into a source of constant stress. Their actions – or rather: their neglect – demonstrated a clear disregard for the health and well-being of their tenants, as well as a lack of responsibility and professionalism. I strongly advise potential tenants to think long and hard before renting from them. This is not the kind of landlord-tenant relationship you want to be in.

Made use of the all-under-one-roof construction. From the sale of our house to arranging a new mortgage and insurance through one fixed contact person. Always accessible for questions and providing tips and advice. Very helpful. Recommended!

I don't know why some people labeled them as scammers, but my experience was impeccable. I had contact with René from the office and from the beginning (showing the house via WhatsApp because I was in another country) to the end (handing over the keys), I have never experienced a single problem! He answered every question politely and sincerely, and really helped me figure out the Dutch contracts etc. Definitely recommended!

Very kind and flexible people

Very poor communication. When something is said, they are not open to it and quickly end the conversation. We will certainly never sell our house through them.

A week after I responded to an apartment, I was already allowed to sign the contract and a few days later I get the keys! Very well assisted by René, and there is quick response to emails and phone calls. Top service!

I am satisfied with the service they provided. The process went quickly and I am happy with how everything went.

Customer friendliness. Top.

I registered on the rental website (I paid €25 per month), I send a response for one house and what do I get as an answer? I have to register again on the dealer website and pay another €36 to be able to visit that house, ridiculous money-grabbing. I am looking for someone who acts professionally and doesn't want my money for nothing.

My husband and I were looking for a home together with our little dog in the short term. Well, it turned out to be quite a search because dogs are no longer allowed almost anywhere. I emailed my housing wishes to the housing advisor and a few days later I received a link with a suitable property. We went to look at this place and a few days later we received the keys! They really help you with searching! Communication was very good and we were helped in a super friendly way by René. Really recommended!

Excellent service from De Huisadviseur when searching for a student apartment in Tilburg. We don't live in Tilburg, so the distance created an extra challenge. René from De Huisadviseur arranged the viewings and contract signing very efficiently and smoothly for us. Very happy with the service!

In the beginning, everything went smoothly, I quickly found a student room (turned out to be a mess afterwards, but oh well). Lived there for a year and then notified them that I was moving out. Made a few calls back and forth with this company and it wasn't so smooth anymore. A bit of landlord backing and then making promises to call me back if I asked something. Promises weren't kept... Well, I had to call them again and finally got my answer from half a month ago, suddenly yes. Telling me how things are while you couldn't tell me that last time, oh yeah I was too busy and forgot it, and yes I have a computer in front of me now so I can look into it for a bit. Yes, you certainly didn’t have a computer last time either, no, not then no. And on the days in between, you coincidentally didn't have one either. Making good money off of me, first I had to create an account with you for 36 euros and then pay another 350 euros for administration for the room. How many beers is that? 406 cans, I would have gotten more pleasure from that ;)

Well, don't attach too much value to your deposit, because you won't get it back anyway. A plus point is that if you are a biologist, you can find many fungi here and animal species such as mice and rats.

Late response time and very limited availability, after extensive contact and sending clear proof of payment, the online account still doesn't work and there is no further response. Do not do business with this company.

The entire company is very professional and friendly. It was very pleasant to have worked together with this company. I highly recommend this.

We are super happy with the good care from Huisadviseur. Enorm fast and transparent communication, friendly brokers who think along and a beautiful offer of homes. A week after the first viewing, we were already in our dream apartment in Breda. Thank you!

Very friendly and quick assistance. Spoke with multiple employees who all helped me very well. Viewing the apartment to signing the rental agreement and receiving the keys took only a few days, allowing me to move in quickly. Happy with it!

Scam

Lived for a year and a half in a dilapidated student house. Where mice happily ate at the table and you didn't just get water when showering, but also pieces of ceiling and mold. Nothing was ever done about this. My own room has been nicely renovated, from wooden planks to beautiful laminate flooring and from wax stains on the wall to a fine whitewashed and colored room. Unfortunately, I never received the deposit back from these imbeciles, who are now also not transferring the rent they receive from tenants to the homeowner..

Unprofessional. Broker who does not keep appointments.

Last January I found a home through De Huisadviseur. The communication was fast, clear and concise. As a result, we had the keys to our new apartment within 1 week, where we now live with lots of love. You can also take out affordable insurance with them. We didn't do it because the current contract was still running. Otherwise, we certainly would have done so. Due to the housing market, the homes from De Huisadviseur are popular; they are easily accessible via Facebook!

It happens

Good

unprofessional; they provide confusing and vague information; difficult to make contact with; do not recommend this agency

BAD. They don't even have the decency to tell you that you haven't been selected for a property after viewing; you are simply put aside and literally ignored, even though you have sent them private documents and paid 36 euro to be allowed to view. The phone is not answered, an employee who gave me his number literally IGNORES me when I send him a message, and when I send an email with interest in another property I am ignored again. This service shouldn't even be allowed for free. NO RECOMMENDATION

Scammers, they responded to every email, but after people had paid the registration fee, they suddenly stopped responding. Transaction blocked by my bank

Bad service. We had an appointment. They cancelled the appointment 3 hours beforehand because they had already found someone who was interested.

Due to an error, they were unable to receive my email, this problem was quickly resolved and they immediately started looking for the ideal home. Top!

Highly recommended! The collaboration was perfect, we were able to quickly adjust regarding the start-up for Funda, appointments with viewers and the sale of our apartment. The apartment was sold within 4 days and the administrative settlement is excellently handled. In addition, we also received good tips regarding the purchase of our new home.

a scam

Do not do business with this company. Registration fee paid for nothing, I have received no response from them.

Friendly and fast assistance from Stefan Romein, everything was already arranged the same day. Thanks so much!!!

As soon as I started looking for a rental property, I contacted De Huisadviseur. I was helped kindly and adequately. After a week, I already had a rental property and my friend and I were very satisfied with that. Thanks again De Huisadviseur!

I was very expertly assisted by the employees of De Huisadviseur. This is recommended! Thank you!

My home arranged through De Huisadviseur, but also my private and business insurances. Helped well from beginning to end, but also received real advice. A good and trustworthy address.

In my search for a home, I was very kindly and quickly helped to find an excellent home!

The houses, marketing and website look beautiful, but the service is terrible. I have called this company many times throughout the week, but no one answers, even though I am calling during working hours. I initially wanted to rent a studio for myself, but later an apartment with my friend. She also tried to call from Kosovo, but no one answered. If you are an international student or someone looking for a place to stay from outside of the Netherlands, I would not recommend De Huisadviseur.