All brokers in Tolbert

Unable to reach them by phone, via email you are completely ignored. They do want to receive something every month, but to actually perform any maintenance work, they stay far away from you. Very bad and worthless company!! I'll still save the photos for a while (don't know how long yet) of the total backlog of maintenance

Transparent, good communication. Definitely recommended!

Extremely satisfied with Robert's communication and working methods!

Very satisfied with the collaboration! Robert is very accessible and pleasant to deal with. He thinks along well and ensures smooth, enjoyable communication.

Much is promised on the front end, however things are handled poorly afterwards. Poorly accessible by phone!

I was an international student who stayed in the house for approximately 9 months during the 2022-2023 academic year. Until now, I haven't really had the time and capacity to write a review. It was quite a terrible experience, which began from the first day we moved in. When I moved in, the kitchen was a mess (I have attached a video of the kitchen at the moment I entered the house). There were empty bottles lying around, and crumbs and stains etc. on the counter. Trash cans in the backyard were quite full. Next to the trash cans, there was waste piled up. It took one of my roommates and me 4 hours to clean up the kitchen. We couldn't follow the waste collection schedule because there was garbage left over from the previous tenants. There were 2 abandoned containers in the backyard that were no longer accepted for waste collection by the authorities. I heard from Omrin that those containers hadn’t been accepted for a year. Those containers were still full of trash when I moved in and had made an appointment with Omrin to pick them up. During my stay, I had to contact the real estate agent, Robert, several times, but mostly I received slow responses from him, sometimes he didn't even respond to my emails. Slowly, like a week or two. I sometimes remembered my roommates and I asked him coincidentally the same, and he responded to my roommates except for me. I received no response from him after sending multiple emails at different times. Once I had moved out, I told him that he should keep a letter for me because it was important, and I wasn't in the Netherlands at that time. I asked if he could refer me to a contact person who lives in that house so that I can talk directly with them about picking up my letter. He told me that he would be happy to keep it for me, but after a while he told me that I could just ring the doorbell and ask for the letter. I stood at the door several times until someone was home. However, everything was cleared up and there was no sign of my letter. Honestly, this isn't the biggest problem. However, it is still an example of how irresponsible an agent can be. The worst thing for me in this situation is that our deposit was written off without a legitimate reason. As mentioned above, the house was full of garbage on the day we moved in. We couldn’t empty the containers on the day we moved out, and it's not our responsibility to do so if they are left behind. Apparently Robert didn't think so. I paid €385 as a deposit, and he returned me €274.12. I asked for the bill to check whether we consumed more g/w/e than we paid, but he did not send me the exact bill. I sent him multiple emails requesting one, but he kept dodging providing the documents. I asked him why the deposit was deducted and he said that he had to pay for cleaning up the garbage. Oh, don’t get me wrong, so why was the house such a mess when we moved in? It's been almost a year since this happened, but it still gets on my nerves. I have attached our screenshots of our conversations on WhatsApp. When I sent him the video that I made when I arrived there, and also the video attached to this comment, he claimed that it wasn’t true, and then sent me a screenshot of a video he made in June/2022, which he showed me during a house visit while showing me the video. He claimed that the photo showed how the house was on the day we moved in. That's practically nonsense. The guy didn't even try to beat the recording date. I moved out on 31/8/2022, he showed me a screenshot of a video he made in June/2022, saying that this is exactly the status of the house when we moved in. This has been THE WORST rental experience of my life. I have consulted some legal advice and they said that the contract was very tricky. Some articles were removed, but remained ominous. The advisor also said that he knew we wouldn't pay for the legal service to sue him, because it would cost more than the amount we lost.

Beware of this fraudulent landlord. (See also the news report on sikkom) Robert Ternede is a known scammer in Groningen and does not hesitate to threaten with violence when payment is late.

He has done several viewings with us and we find him to be an engaged broker.

The contact was pleasant, a direct line. The real estate agent genuinely thought along with us. He gave good advice and paid positive attention to us, even during the time that we were searching.

Great experience, Van Hemmen was easy to reach, thought along and was very expert. Good cooperation, we recommend him!

Extremely reliable and loyal man. Heart for his customers, thinks along well and is very accurate. A real recommendation.

Did not respond at all, sent many requests for viewings and responded to none.

Not very serious, not very friendly. I sent many messages, on the same day as the publication, and no response, I call and I hear 'you must react faster'. Offers on his site are no longer available but they leave a good impression or large selection. Very expensive homes because they have monopolized the market. Sad.

Incredibly well assisted by Nadja and Melissa from Gruno real estate, two ladies who are friendly, customer-focused and incredibly pleasant in communication. Thank you for all the help!

I have been looking for a house for 3 months through various rental companies and of the 100 (or more) applications, Gruno Verhuur was the only one that arranged the most viewings and helped me and my friend to find rooms in the same house together! A real recommendation.

Great experience with Gruno Vastgoed - Always attentive and tidy. Nice colleagues. Highly recommended. Nadia Thatcher, Head of Business Support - Red Bear Tech

Very bad experience with Gruno Verhuur – pure waste of time! Since September 2024, my fiancé and I have been looking for a home through Gruno Verhuur, but after five rejections without any clear reason, I'm completely fed up. Again and again we neatly fill out the screening, provide all requested documents, and then receive a standard email saying that “the owner chose someone else” – without explanation. This company is the definition of frustration. The communication is impersonal, the service is worthless, and the rental prices are totally disproportionate to what you get in return. You get no clarity anywhere, and it feels like you don’t get a fair chance, no matter how often you respond. Gruno Verhuur is simply the worst rental company I have ever encountered. If you value your time, energy, and respectful treatment: avoid this company! I have rarely had such a disappointing and disrespectful experience in my search for living space.