All brokers in Winde

Heel slecht. Ze probeerden allerlei excuses te verzinnen om mijn borg niet terug te betalen. Onbeleefd en oneerlijk.

Incompetent is niet het juiste woord om dit bureau te beschrijven. Kwaadaardig is een betere omschrijving. Ik gebruik dit woord niet lichtzinnig. Dit zijn geen mensen die er alles aan doen om je borg af te pakken. Dit zijn mensen die bereid zijn om een ​​(naar hun weten) heroïneverslaafde met zeer ernstige woedeaanvallen in een studentenhuis te plaatsen om die studenten weg te jagen, zodat ze de woning voor meer geld aan een gezin kunnen verhuren.

Extremely unfriendly, broker falls short in legal expertise, incorrect knowledge about permits and rental rules

Very rude and unfriendly, with a lack of knowledge. The two older couples were the worst people I have encountered in the Netherlands. If you are looking for a house, do not contact this agency.

Verschrikkelijke praktijk. Geen respect, geen professionele kennis. Pas op voor die rare snuiters.

The speed with which you can get an inspection is in itself fine and we have nothing to object to that. It went quickly and smoothly, which is naturally pleasant. In the meantime we have had two inspections. During the first inspection, unfortunately, the real estate agent could not answer any questions directly, which did not leave a very professional impression with us. The second inspection was in itself okay. However, what disappointed us most was the communication afterwards. On both e-mails we sent after the inspections, we did not receive any response, while they said that we would receive feedback from them within a day. We followed up ourselves because otherwise we heard nothing. The responses we eventually received were, in our opinion, also written in a very unprofessional way, which I find a bit low-threshold for a real estate company. Afterwards we read the reviews of others and as a result, our trust in this company unfortunately disappeared. Based on our experience, we would not look for a rental property through this company again in the future.

House in terrible condition and is not maintained. Mold and recurring leaks plus shading are not repaired because they do not find it worthwhile to invest in the house. When they suddenly decide to show up, they stand without communication right in your bathroom.

Extended review to follow.

Always easily accessible and problems were solved quickly. As a result, I experienced the rental period as very pleasant

I was an international student who lived in the house for about 9 months during the academic year 2022-2023. I hadn't really had the time and opportunity to write a review until now. It was a terrible experience, which started from the very first day of my move-in. When I moved in, the kitchen was a mess (I have attached a video of the kitchen at the moment I entered the house). There were empty bottles, crumbs and stains everywhere on the countertop. The trash bins in the backyard were full to the brim. There was waste stacked up next to the trash bins. It took one of my housemates and me 4 hours to clean up the kitchen. We couldn't follow the pickup schedule because there was still waste from previous occupants lying around. There were two abandoned containers in the backyard that were no longer accepted by the municipality. Omrin told me that those containers had not been accepted for a year already. Those containers were still full of waste when I moved in and made a pickup appointment with Omrin. During my stay, I had to contact the agent, Robert, several times but I usually got slow responses from him, sometimes he didn't respond to my emails at all. Slow, like a week or two. I remember that my housemates and I sometimes asked him the same thing, and he responded to my housemates but not to me. I didn't get a response from him, despite having sent him multiple emails at different times. Once, after I had moved in, I asked him to keep a letter for me because it was important to me and I wasn't in the Netherlands at that time. I asked if he could give me a contact person of someone who lived in that house so that I could talk directly to that person about picking up my letter. He said he could keep the letter for me, but after some time he said I could just knock and ask for it. I knocked a few times until someone was home. However, everything was handled and there was no trace of my letter. Honestly speaking, this is not the biggest problem. It's at least an example of how irresponsible a real estate agent can be. The worst thing about this situation is that our deposit was withheld without valid reason. As mentioned above, the house was full of waste on the day we moved in. We couldn't empty the containers on the day we moved out, and it's also not our responsibility to do so if they are left behind. Apparently Robert thought otherwise. I paid €385 deposit, and he gave me back €274.12. I asked for the bill to check if we had consumed more gas, sewage and electricity than we paid, but he didn't send me the exact bill. I sent him multiple emails requesting a bill, but he kept refusing to provide the documents. I asked him why the deposit was withheld, and he said that he had to pay for the cost of cleaning up the waste. Well, excuse me? Why was the house such a mess when we moved in then? It's almost a year ago, but I'm still angry about it. I have attached screenshots of our WhatsApp conversation. When I sent him the video I had made when I arrived there, and also the video that is attached to this message, he claimed it wasn't true. Then he sent me a screenshot of a video he had made in June of the house, when he showed me the video during a viewing. He claimed that the photo showed how the house looked on the day we moved in. That makes no sense at all. That guy didn't even try to hide the recording date. I moved in on 31-8-2022 and he showed me a screenshot of a video he had made in June 2022, claiming it was exactly the condition of the house when we moved in. This is the WORST rental experience of my life. I have sought legal advice and they said that the contract was very complicated. Some articles were removed, but remained ominous. The advisor also said that he knew we wouldn't be able to afford the legal costs for a lawsuit, because that would cost more than the amount we lost.

Much is promised on the front end, however things are handled poorly afterwards. Poorly accessible by phone!

Very satisfied with the collaboration! Robert is very accessible and pleasant to deal with. He thinks along well and ensures smooth, enjoyable communication.

Extremely satisfied with Robert's communication and working methods!

Transparent, good communication. Definitely recommended!

Not surprised that the owner has started a new company again. After moving to Groningen, Bruno real estate is now Nova real estate. At the time of the previous bankruptcy, even black (move to --> Bruno) even black key money was requested and threats were made with the 'Groningse' blacklist.