HOLLAND WEST MAKELAARDIJ

Good contact, every step is discussed. Very professional, open and friendly. Knowledge about the housing market. Listening well and thinking along.

This is the second house that I have been allowed to sell via Holland West and this has again been very well received

Chris has helped us incredibly well in finding our new home. He was always easy to reach, thought actively with us and was open to our views and ideas. What we especially appreciated is that he acted quickly when needed, from a pleasant contact and mutual trust. That gave peace of mind and the feeling that we were doing this together. A nice real estate agent who we certainly recommend.

1/5 – Experience-Oriented. AVOID THIS AT ALL COSTS. I rented an apartment from this company (Holland West) for 6 months and it was honestly one of the worst rental experiences I've ever had. 1. Security Deposit Nightmare They refused to return my deposit until I took legal action. I finally got the deposit back after four months, and even then the legal process cost me money. My neighbor had exactly the same experience and also had to take steps to get her money back (same company, same building). That says it all. 2. Freezing Cold, Unlivable Temperatures The apartment was inhumane to live in. There was only one small radiator in one room and absolutely no heating in the bedroom. The indoor temperature was less than 15°C and I literally had to wear a jacket inside the house. Moreover, they turned off the heating in April, while it was still 1-2°C at night. I paid more than €1600 per month for this. 3. Extra Charges For Everything They charged me for completely ridiculous things – for example, a regular cutting board that was slightly scratched and somewhat discolored from use. When I complained about the freezing cold, they gave me an electric heater... and later charged me €405 for “extra electricity usage”. If the apartment had been properly heated, I wouldn't have needed that heater in the first place. They did the same with my neighbor. 4. Dirty Environment Outside the building, there was always trash on the ground. It looked dirty and seemed to never be cleaned up. There was also a sort of animal pasture nearby, and the smell of sheep manure often hung in the air. My advice: DO NOT EVEN CONSIDER RENTING HERE. Holland West did nothing to help, ignored problems and charged extra fees wherever possible. I regret having ever gotten involved with this company.

I had a very good experience with Holland West. The team was professional, responded quickly and communicated easily during my rental period with them in Leiden. When I wanted to rent something, everything was handled quickly and efficiently. The apartment was very comfortable and centrally located. They also offer a parking space. Johan was particularly helpful and was always quickly available for me. I can wholeheartedly recommend their service.

Good advice, properly helped! Nice real estate.

Fine, honest and good real estate agent, takes time for you. With questions you can always go to them. Will definitely recommend Holland West.

Holland West is very professional, friendly, knowledgeable and gets the job done when it's a bit tough. A must recommend!

Very satisfied, our house was sold quickly and professionally. The price was above our expectations. Furthermore, a very pleasant cooperation.

Holland West realtors has guided us very well in the sale of our home. Everything went according to agreement and the communication was very clear.

We sold our house through Holland West. Len reacted quickly when needed, and even if it doesn't go as expected, it is handled well.

The real estate agent was in top form! We were well guided during the preparation, the photographer did a fantastic job, viewings and feedback went smoothly. In short, we were completely taken care of throughout the sales process, and they gave us the confidence you want in such an intense process as selling your home. Thanks Arie-Jan and Chris!

The contact was pleasant and professional. Good accessibility, short lines, understanding of the matter and the market, thinking ahead and helpfulness. For every sale or purchase, I can absolutely recommend Holland-West real estate agency.

I rented an apartment from them in Leiden until June 2025. It has now been three months since I left the apartment and I have not yet received my deposit back, even though the contract stated that it would be returned within two months of departure. When reading these reviews, it is clear that I am definitely not the only one with this problem... shame on Holland West for not learning from this and still withholding people's money without reason.

Clear agreements and excellent communication. Well guided from start to finish with room for interim consultations.

I chose the realtor on a friend's recommendation. The realtor fulfilled all predictions, he reacts quickly, is knowledgeable, and represents you as the selling party very well. The property was sold extremely fast, within 2 weeks. Hail to him!

What a warm welcome at the office of Holland West and an informative sales consultation. The knowledge of the local real estate market tipped the scales in favor of choosing this realtor. After our instruction, our home was listed on Funda with good photos and a detailed description. Showings were discussed well in advance with us, and communication after visits from potential buyers was pleasant and direct. At every stage of the sale, explanations were clear and straightforward. D…

I am extremely satisfied with the guidance provided by Holland West both during the sale of my old home and the purchase of my new house. From the first contact, it felt familiar. My wishes were listened to carefully, and I received honest and expert advice at every stage of the process. What I value most is that they truly thought along with me. Not only about the right sales strategy but also in finding a new home that suits me. Communication was smooth and swift; I was always kept informed and could rely on them for all my questions. Thanks to their professional approach and personal touch, everything went smoothly and stress-free. I can therefore wholeheartedly recommend this real estate agent to everyone looking to buy or sell a house. A top team that knows its business!

The realtor was considerate and helpful. It was an emotional sale because the owner had passed away. The realtor helped get the three owners on the same line, which was very pleasant.

I am extremely satisfied with the guidance from Holland West both during the sale of my old home and the purchase of my new house. From the first contact it felt familiar. My wishes were listened to carefully, and I received honest and professional advice at every stage of the process. What I value most is that they truly thought along with me. Not only about the right sales strategy but also in finding a new home that suits me. The communication was ver…

Very pleasantly surprised with this very knowledgeable realtor. All compliments to Len who guided us through the entire process. Always a quick response to our questions.

Good and easy contact and very expert. Can certainly recommend Holland West when selling a house.

Avoid them in a package with NVG, save yourself money and your nerves. I can't believe that such scandalous agencies exist in the Netherlands.

STAY AWAY! NVG and their agents (Holland West Real Estate) are the definition of unprofessional. I lived in a 'luxury' apartment in Verbeekstraat, Leiden for 3 months during the fall of 2024 (to work in the hospital). After 2.5 months I finally got my deposit back and can finally say what I want. Here are my reasons to stay far away from them. - The apartments are considered 'luxury', with a price of 1850 euros per month for an apartment of about 60 m2, plus 2 months rent as deposit. (I'll come back to that later). The standard is the cheapest of the cheap regarding kitchen appliances and furniture. It's absolutely okay, just not 'luxury'. - My contract was supposed to start on Saturday, but after the end of the contract I was told that I had to be in Leiden on Friday, since their office is closed on Saturday. Therefore, I had to rebook my flight to meet them at a fixed time on Friday, but when I arrived there was no one to greet me. After several phone calls to Holland West, I found out that the person who had inspected the apartment was there the day before, and I got a code for the keybox to let myself in. I received by e-mail a PDF with all the photos made by this person (there are already many damages/stains on the walls, so it's hard to see everything, but this seemed well documented). - Upon arrival, the apartment smelled of sewage (the smell came from the shower). This differed, but never disappeared. To complain, you can either call a service number (for a MINIMUM amount of 100 euros) or send an e-mail (free). I sent e-mails to both NVG and HW. HW showed 'understanding' and forwarded my e-mails to NVG, but NVG considered this as 'natural' and did not respond anymore when I sent new e-mails with complaints and asked if someone could inspect the bathroom. I bought several air fresheners to survive and spent as little time as possible in the apartment. - It was around -2 degrees outside during my first week there, but then it got colder, and I realized that the radiators weren't working. I heard from others that the radiators had to be turned on centrally, and when I complained about this, it took two weeks for them to start. I wore a coat inside during those two weeks. - The noise level between the apartments was crazy. You could clearly hear children screaming, people fighting and other nighttime activities, as if the neighbors were sitting right next to you. - The hallways (and the ventilation system in the apartment) smelled of garbage, and the trash flowed into the entrance of the building. - The contract is a minimum of 3 months and maximum of 6 months. You may not ask for another date, but as soon as the end date approaches, they ask if you want to extend, for a small fee of 250 euros. It doesn't matter if it's an extra day or 3 months. I rejected the offer and stayed in a hotel for the last few days before I wanted to go home. - Upon checkout, there was indeed someone present! She took countless photos and found streaks on a wall in the bedroom that I had never touched, but I couldn't prove at check-in that this was okay, and therefore she charged me for the 'painting job'. Considering the rest of the walls I doubt they actually painted. - The deposit was supposed to be refunded 'within 2 months after the end of the agreement', minus the cleaning costs (300 euros!) and the 'painting job'. After 1 month I complained and was told to be patient, referring to the contract. A week after 2 months I sent an angry e-mail to both NVG and HW, where both offered their apologies. NVG wrote: 'Your deposit will be processed with the next payment.' Eventually, the money was returned after 2.5 months, which was a relief! SUMMARY - The apartments are real, the standard is generally terrible and the sewage smell in my apartment was awful. Their business model is to get as much money as possible from foreign renters, in the most unprofessional way. NVG leaves a bad taste in my mouth and Holland West should immediately end their cooperation.

DO NOT RENT HERE!! They will try every possible way to keep your deposit, despite having nothing to report at checkout... After they left the accommodation, they kept the deposit for 5 months, despite the contract obliging them to return it after two months... Furthermore, the apartment is poorly maintained with many furniture items in bad condition or broken, do not rent here...

Expertise, genuinely think along with you and Holland West is very service-oriented. Pleasant and direct communication. Always a quick response. Reliable, clear and realistic indication given. Conclusion, very satisfied with the smooth and complete sales process of Holland West Real Estate!

Friendly and expert help was provided with the handling of the sale of our house. Also great assistance with the purchase of the new home.

Through Chris van den Berg from Holland West real estate agency, I was able to buy an apartment on Paradijslaan in Alphen aan den Rijn. I am very happy with it. What particularly appealed to me about Chris was his pleasant, honest, careful and quick way of working. So a recommendation!

I rented an apartment for 6 months through Holland West on Verbeerkstraat. I moved out in mid-September. The landlord is National Vastgoed Groep (NVG), the organization that represents Holland West. It has been almost 3 months since I left and I still haven't received my deposit of over 3000 euros from NVG. They have no reason to withhold the deposit, because according to the inspection report everything was in order. I strongly advise against renting through this company, as you may need to take legal action to get your deposit back. Moreover, the apartments (which are advertised as luxurious...) on Verbeekstraat are poorly maintained. The hallway smells and is dirty, the furniture and flooring are worn out, dirty, smelly, dirty and old. The apartments look like they haven't been renovated in at least 20 years. And of course, it is not possible to view the apartment before you rent it. They send you an old low-quality video, and that’s all. The walls were dirty and the windows weren't cleaned once while I lived there. A dead bird lay on the roof for months. When I moved in, I had to clean for days to make it somewhat livable and even repair a few things, such as the shower hose. Which is funny, because they want to withhold almost 300 euros of 'professional' cleaning costs from the deposit - but the apartment was downright filthy.) The neighborhood is disgusting, always full of garbage. Especially for the price you pay, absolutely not worth it. As a bonus, they wanted to deduct 30(!) euros per broken light bulb from the deposit, even when those bulbs didn’t work from the beginning...

My girlfriend and I rented an apartment from 29-03-2024 to 28-06-2024 via Holland West at Verbeerkstraat. The company managing the property is National Vastgoed Groep (NVG), for which Holland West acts as a representative. At the moment I am writing this, we have still not received our deposit of around 3000 euros from NVG. They have given us no reason for withholding the deposit – in fact, upon departure, we received an almost perfect inspection report. If you are considering renting a room at Verbeekstraat via Holland West, you may need to take legal action to get your deposit back. Holland West does not hold your deposit but represents NVG, which does. And as I look at the reviews below, it seems that Holland West is aware of their behavior. Holland West should not be working with such people, and as long as they do, they are either enabling this kind of behavior or exposing vulnerable expats to potentially shady business practices.

The realtor didn't show up for the appointment. The house turned out to have already been sold, but we weren't cancelled. Poor and not customer-friendly!

Always fun

A fine and expert consultation where the sale was realized within a very short timeframe. The aftercare was also to our satisfaction.

Everything went as expected, expert in real estate. Clear in communication. Great experience, just good😀

Excellent service! The entire process went perfectly thanks to the professional and engaged approach of this real estate agent. This real estate agent from Het Groene Hart is also familiar with the Bollentreek and therefore also Noordwijk, which greatly helped us in making the right choices. Recommended for everyone who wants to buy or sell without worries!

They think along with you well, are honest in their assessment and have an open communication. You feel heard and your wishes are properly followed. Nice company!

I can wholeheartedly recommend this real estate agent and actually you see this agent too little in the street scene of Alphen aan de Rijn. The communication from the real estate agent is very good. They think along, provide good information, and you can always contact them with questions. All in all very satisfied!

Contact flowed easily and smoothly. Sometimes I did get the feeling that the sale had to be easy and quick, quickly agreeing to an offer and not wanting to extract the utmost. The shed wasn't included initially, it took a while before that was changed.

Holland West helped us well; the communication took place via email, telephone and WhatsApp with various people. The process was well guided and the bids were presented clearly. I wholeheartedly recommend Holland West.

Excellent service and personal contact with Holland West.

From the very first moment of contact, we were received hospitably and kindly. Expertise and knowledge of the industry were clearly visible, and there was a collaborative approach. Throughout the entire process, contact was maintained and we were informed.

The contact was very pleasant and professional. The real estate agent had a lot of market knowledge, but also helped us with strategic decisions by giving good advice.

Expert and proactive service. Very nice to work with, and I have done that several times now 👍

Very poor communication. We had to ask ourselves for updates regarding the sales process. No proactive attitude towards us. No noticeable or visible efforts were made to expedite the sale or make it attractive to potential buyers.

Extremely happy that I went with Holland West for the sale of my apartment. From the very first contact moment, it felt professional, but at the same time personal and involved. The entire process ran smoothly, partly thanks to the clear communication and sound advice. The real estate agents Arie-Jan and Chris in this case knew exactly how the property had to be put on the market and kept me constantly informed of every step. In short, a professional ma…

It went completely well. Good price and sold within a few days. Professional experienced realtor with extensive knowledge.

Proactive and practical real estate agent with business acumen. No beating around the bush, just action. Top!

Excellent contact and expert advice, the ideal realtor for us, very knowledgeable, without fuss..

Excellent contact; fast service. The agent was familiar with the apartment due to participation in the same homeowners association, which made it easy to involve them in the sales process.

Everything went smoothly, there was good contact with the real estate agent. We were kept well informed of the bids and interests

Excellent!

2 months have passed and I still haven't received my deposit back, as should be according to the contract they themselves drafted. I will be taking legal action against this.

Both Holland West and NVG are not responding to the refund of my deposit. According to the contract, they are obligated to return the deposit 'within' 2 months after leaving the rented space, but even after two months I have still not received a refund and they do not respond to emails, phone calls, or messages.

I am very happy that I followed my feeling and went into business with Holland West. Very good communication. Viewings arranged in close consultation. You could always turn to them for questions. Thank you, team Holland West, for the good guidance.

I hereby revise my assessment. Your apologies are accepted with this.

Excellent real estate agent.

Good brokers. Well varied offer

Enthusiastic real estate agents with a knack for presentation

The real estate agent reacted very arrogantly when the keys were handed over. Rented a property for 1.5 years but never listened to our problems. Treated the new tenant differently than he had treated us. We had to clean everything ourselves, but the new tenant received a cleaner which we had to pay for. We had delivered the apartment clean, but the real estate agent still felt compelled to make a remark about whether we had ever cleaned here at all, very unprofessional and unsocial with regard to the new tenant. (It was also simply clean) We do not recommend this real estate agent!

Best real estate agency for when you need something in Alphen and surrounding areas

Never been spoken to so unfriendly on the phone by a real estate agent, absurd. Even a simple question about a viewing was too much to ask.

Excellent assistance with the sale of our house. Friendly and knowledgeable