All brokers in Alteveer

Unable to reach them by phone, via email you are completely ignored. They do want to receive something every month, but to actually perform any maintenance work, they stay far away from you. Very bad and worthless company!! I'll still save the photos for a while (don't know how long yet) of the total backlog of maintenance

Transparent, good communication. Definitely recommended!

Extremely satisfied with Robert's communication and working methods!

Very satisfied with the collaboration! Robert is very accessible and pleasant to deal with. He thinks along well and ensures smooth, enjoyable communication.

Much is promised on the front end, however things are handled poorly afterwards. Poorly accessible by phone!

I was an international student who stayed in the house for approximately 9 months during the 2022-2023 academic year. Until now, I haven't really had the time and capacity to write a review. It was quite a terrible experience, which began from the first day we moved in. When I moved in, the kitchen was a mess (I have attached a video of the kitchen at the moment I entered the house). There were empty bottles lying around, and crumbs and stains etc. on the counter. Trash cans in the backyard were quite full. Next to the trash cans, there was waste piled up. It took one of my roommates and me 4 hours to clean up the kitchen. We couldn't follow the waste collection schedule because there was garbage left over from the previous tenants. There were 2 abandoned containers in the backyard that were no longer accepted for waste collection by the authorities. I heard from Omrin that those containers hadn’t been accepted for a year. Those containers were still full of trash when I moved in and had made an appointment with Omrin to pick them up. During my stay, I had to contact the real estate agent, Robert, several times, but mostly I received slow responses from him, sometimes he didn't even respond to my emails. Slowly, like a week or two. I sometimes remembered my roommates and I asked him coincidentally the same, and he responded to my roommates except for me. I received no response from him after sending multiple emails at different times. Once I had moved out, I told him that he should keep a letter for me because it was important, and I wasn't in the Netherlands at that time. I asked if he could refer me to a contact person who lives in that house so that I can talk directly with them about picking up my letter. He told me that he would be happy to keep it for me, but after a while he told me that I could just ring the doorbell and ask for the letter. I stood at the door several times until someone was home. However, everything was cleared up and there was no sign of my letter. Honestly, this isn't the biggest problem. However, it is still an example of how irresponsible an agent can be. The worst thing for me in this situation is that our deposit was written off without a legitimate reason. As mentioned above, the house was full of garbage on the day we moved in. We couldn’t empty the containers on the day we moved out, and it's not our responsibility to do so if they are left behind. Apparently Robert didn't think so. I paid €385 as a deposit, and he returned me €274.12. I asked for the bill to check whether we consumed more g/w/e than we paid, but he did not send me the exact bill. I sent him multiple emails requesting one, but he kept dodging providing the documents. I asked him why the deposit was deducted and he said that he had to pay for cleaning up the garbage. Oh, don’t get me wrong, so why was the house such a mess when we moved in? It's been almost a year since this happened, but it still gets on my nerves. I have attached our screenshots of our conversations on WhatsApp. When I sent him the video that I made when I arrived there, and also the video attached to this comment, he claimed that it wasn’t true, and then sent me a screenshot of a video he made in June/2022, which he showed me during a house visit while showing me the video. He claimed that the photo showed how the house was on the day we moved in. That's practically nonsense. The guy didn't even try to beat the recording date. I moved out on 31/8/2022, he showed me a screenshot of a video he made in June/2022, saying that this is exactly the status of the house when we moved in. This has been THE WORST rental experience of my life. I have consulted some legal advice and they said that the contract was very tricky. Some articles were removed, but remained ominous. The advisor also said that he knew we wouldn't pay for the legal service to sue him, because it would cost more than the amount we lost.

Beware of this fraudulent landlord. (See also the news report on sikkom) Robert Ternede is a known scammer in Groningen and does not hesitate to threaten with violence when payment is late.

After renting a property from Nova Vastgoed in the Rivierenbuurt for some time, I can recommend them to everyone. Had good contact with Mr. Ter Nede. A few times when there was an issue with a defective tap, it was resolved that same day.