Ter Haar Makelaars B.V.

Great service by Falck They have a lot of knowledge and are enthusiastic Regards Bas

superservice 💪💪…

From the very first moment, we felt an enormous connection with Raymonde. And that was important, because the sale of our apartment in Amsterdam had to be arranged remotely: after all, we live in Spain. Raymonde guided us through this fantastically. She gave us crucial advice and stood ready for us throughout the entire process. What a relief it was to work with someone who is so proactive, responds quickly and clearly to questions, and is also just a very pleasant person. Are you looking for a real estate agent who is not only an expert in her field but also truly cares about you as a person? Then we wholeheartedly recommend Raymonde. Thank you Raymonde, for everything you have done for us!

Very professional consultation, which is why I chose this real estate agent. The guidance and communication with the agent were also excellent! The closing of the sale went smoothly. Top-notch real estate agent, highly recommend!

Very nice team of real estate agents who are on top of the sale and completely hassle-free. Thanks a lot to everyone.

The professionalism of realtor Philip Slabbekoorn from Ter Haar Makelaars was exceptionally good. He guided the entire process from A to Z very carefully, professionally and expertly. I was very impressed. He knew the ins and outs, was driven, enthusiastic, accommodating, punctual and last but not least very customer-focused. He always kept his appointments and was on time everywhere. A very pleasant collaboration. That is crucial, because you undertake such a project t…

Amazing customer service. Wesley was very professional and all went well. I can highly recommend Ter Haar for all real estate needs.

Very happy with this Broker. Wesley is very good and has all the qualities and expertise that make him a good broker. Also friendly and sociable. Top! T and M

Thank you for the beautiful result, it was a pleasant process, i.e. the best in Amsterdam so far!

Hi Bart, Thanks for the beautiful result, it was a pleasant process, i.e. the best in Amsterdam so far! Good knowledge of the local market and customer-focused.

Real estate agent Philip from Ter Haar provided fantastic assistance. His decisiveness, proactiveness and honesty ensured that it was a smooth and quick process. Thanks, Philip!

Very bad experience, they literally canceled my appointment the day before and didn't give me a good explanation, the worst thing is that they ruined my plans and made me travel for nothing

I found everyone professional, efficient and pleasant to work with. A positive experience. I found everyone professional, efficient and pleasant to work with. A positive experience.

Perfectly went. Good service. Appointments were kept well. I am very happy with the result. Thanks Bart and colleagues.

Contact with this realtor is fantastic, he thinks along with you and helps you make the right choices. Is available day and night.

I was extremely satisfied with the care and service of Ter Haar Makelaars during the sale of my apartment in Oud-Zuid. We had almost 30 viewings, and a fair price was paid. I can wholeheartedly recommend this real estate office for both buying and selling properties in Amsterdam. In my opinion, they offer the most professional service and have the widest reach and network in Amsterdam.

Top real estate agents, patient but also accurate and proactive. First my house sold, then my parents' house. Definitely recommended

Really a bad experience with this company. I traveled from London to them and they canceled the appointment three times. The last time they lied to me over the phone more than once and made several promises that they did not keep. When I complained, they assured me that this is not their way of working, but continued to mislead me and waste my time. It was a complete waste of a seven-day trip to Amsterdam. Avoid these people, especially if you are not Dutch.

I had a very pleasant experience with Ter Haar real estate agents. I was guided very well in everything and am very satisfied with how they provided their service, and the presentation was also very professional. I really recommend Ter Haar real estate agents for the sale of your house.

Really enjoyed working with everyone at Ter Haar Makelaars, and Philip is the best!! So dedicated and involved, very patient and positive, really happy with the result!

Everything was quick with expert photos and everything was taken out of our hands. Advice and picture of the market 100% correct

I am very satisfied with my experience with purchasing agents Bart and Raymonde in Amsterdam. From the first contact moment, they exuded professionalism and expertise, which immediately reassured me in the process of buying a home. Bart took the time to properly understand my wishes and needs. Their local knowledge of the Amsterdam real estate market is impressive; they were able to provide me with valuable advice and insight that went beyond what I myself onlin…

Good communication, expert advice and good results. Everything arranged fantastically, even with our absence.

The contact went well. Would definitely recommend this broker. Otherwise no remarks. Good guidance

The contact was very nice! Even on the simplest questions that you still have during the sale, they are very cool, calm and professional.

Contact with this realtor is fantastic, he thinks along with you and helps you make the right choices. Is available day and night.

I was extremely happy with the diligence and service of Ter Haar Makelaars when selling my apartment in oud zuid. We managed to get almost 30 viewings and closed with a fair price. I would highly recommend this agency for either buying or selling properties in amsterdam. In my opinion, the most professional service and biggest reach and network in amsterdam.

The process went smoothly, starting with the intake and shortly after taking photos and creating sales materials. Furthermore, we received good advice regarding the timing of posting on the Funda site and scheduling viewings. This led to considerable interest and offers. The process from listing to transfer took about 6 weeks, which we are very satisfied with. Communication was good throughout the entire process and we are happy with how the trajectory went…

Excellent. Great sense of presentation of our home. Good communication with the real estate agent from the beginning of the sale to the final delivery. Extremely expert. Guided us excellently through the entire process.

Initially, I was extremely skeptical after engaging a few unsuitable agents, but Ter Haar was patient and expert. Ultimately, they completed the project properly.

Extremely satisfied with the sale of my house by Ter Haar Makelaars. The purchase of my new home also went through Ter Haar. Thanks, Raymonde!

The sales process actually went exactly as predicted. Friendly, adequate with a lot of market knowledge! I would definitely recommend this realtor!

Upon initial contact, a group chat was immediately created... very convenient and direct. Everything was collected there.

Very good experience had as both buyer (twice) and seller. The real estate agent genuinely cares about finding a property that suits the needs of the buyer, and clearly has very good knowledge of the market. The communication is proactive and pleasant. We felt well taken care of throughout the entire process by people who clearly enjoy their work and always bring a personal touch.

Nothing but praise for Ter Haar Makelaars (MTH Makelaars). The personal attention, going the extra mile, nothing is too much trouble, really doing your best for the client, even after the money has been received. That makes the difference. Done business with them several times. Always kept appointments neatly. Being flexible in multiple crucial situations. For example, still taking an extra viewing while you have an important personal appointment that afternoon. Or bringing keys somewhere by bike, to the other side of town, while you are abroad and the assignment is already completed. Working service-oriented, anticipating the wishes of the client. For them perhaps small things but for the client incredibly valuable. Ter Haar, you remain my realtor! Special thanks to Merel, Benjamin, Tiffany, and Bibi. Greetings, Kees de Nijs

An unreliable real estate agent that you as an expat should avoid, I find. In the spring of 2018, when I moved to Amsterdam for work, I was looking for temporary furnished accommodation for 6-12 months until I found a place to buy. I chose a property on Valkenburgerstraat, rented through Ter Haar Makelaars. This property included weekly cleaning, parking space, access to the gym/fitness center in the building and a storage room with an extremely high deposit of €7000. The first problem arose when I finally received the lease agreement and the corresponding English version from real estate agent C. Eshuis, whom I had to request multiple times. The English version did not match the Dutch version and I had to complain that I would not sign the document if I did not understand its contents. Within a day after receiving the correct version, Mr. Eshuis threatened me with forcing me to sign the lease agreement and threatened to withdraw the property if I didn't sign it. Unprofessional, aggressive tactics. When finalizing the lease agreement, I had made several agreements about the furnishings and cleaning, which were also agreed upon. Upon moving in, none of these agreements were met and I did not receive a key for the mailbox at check-in. Despite my complaint to Mr. Eshuis, he essentially told me that I should discuss it with the owner, Mrs. A. Wildenberg. Four months later, I had the luck to quickly find a place to buy and I terminated the lease. The owner informed me that she would put the property up for sale, with MTH as the real estate agent. She asked if the agent could take photos for the sale and that she would arrange a 'special' cleaning session for the photo shoot. When I returned home after the photo shoot, I thought I had been robbed. Mrs. Wildenberg had instructed the cleaner to remove all my belongings and store them in the laundry room. My items were piled high in dirty garbage bags, including food and toiletries (toothbrushes and such). I had to throw away hundreds of euros worth of food and other items. Again, MTH's response: take it up with Mrs. Wildenberg! She entered my home without an apology and destroyed my belongings. When we finally checked out, MTH confirmed that the property was returned in acceptable condition and without damage, and that my full deposit of €7000 would be refunded, which was documented in writing. I had insisted on a complete inventory list upon check-in to protect myself. After 30 days, I still hadn't received my deposit back and contacted Mr. Eshuis. He told me that Mrs. Wildenberg was in financial trouble and could not return MY MONEY! Eventually, Mr. Eshuis arranged for half of the deposit to be returned and said she would repay the remaining amount as soon as possible. At that point, he said I should have understanding for her since she was in a difficult situation! After months of waiting for the repayment of my remaining €3500, I hired an attorney to collect the outstanding balance. My lawyer contacted Mr. Eshuis, who distanced himself from the situation and stated that MTH was not liable. They acted on behalf of a client who had not been properly screened, failed to ensure their client adhered to the contract they had signed, ignored their client's non-compliance with the law regarding unauthorized entry into tenants' property, and walked away from stealing €3500 of my money. This story is still unfolding in October 2020 when I tried to recover the money through a collection agency. NOTE ON DEPOSITS In the Netherlands, unlike other countries where I have lived, your deposit is not held in an escrow account or managed by the real estate agent. It is paid directly to the landlord who can do whatever they want with it and must contractually return it after the lease agreement ends. They are not legally required to set aside the deposit on a separate account. So if you have a financially unstable landlord, they could run off with your deposit and you would only be able to take civil action. It is not considered theft under law and is very difficult to recover.

Waste of time and unprofessional, from the first contact to the last signature. I would not recommend it as a landlord or tenant.

Great

If you are an expat and new to Amsterdam or the Netherlands, avoid this realtor. The same applies if you are a landlord considering expat tenants. They misled us and sent us away with false promises about the contract's readiness (while we remained in the dark) after we placed a bid. It took a week for them to show us the contract. We had no choice but to sign it on the spot due to the urgency of our personal problems. We didn’t ask for a second opinion as to whether the contract was fair and were not given the opportunity to provide comments regarding changes. The check-in consisted only of a key handover, and they did not prepare a detailed inventory list, unlike what we had to do in the United Kingdom (as tenants) or France (as landlords). We were fine with it, the apartment is not perfect (but has potential), but the wear and tear, mold, rust, etc. and other visible effects were significant and needed to be documented and approved by both parties - which didn’t happen. We even didn't record the meter readings. Unfortunately, we now have to deal with the problems directly with the landlord and hope for the best and most reasonable outcome. Hopefully, we will become as enthusiastic about the apartment as we were during our first viewing and it becomes our home base in Amsterdam. But the entire experience with MTH is one of poor communication, expectation management, and a lack of reliability and trust. Furthermore, they were too proud to admit their shortcomings.

Great service, perfect brokers