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Nog nooit van me leven zo een onbeschoft iemand meegemaakt. Wat zich Verhuurder/Verkoper alias MVA

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We had a terrible experience with renting from Bastiaan Verbaas. He did not read our communication carefully and repeatedly asked for documents that had already been shared. He kept us on the line for three weeks, thinking that we were selected as a group of four after the viewing by asking for various information. We responded directly and respectfully to every e-mail and received a message automatically generated nine days before our moving date, stating that they would proceed with another applicant. When we asked why our application had suddenly been rejected, he gave an incredibly confusing answer that made no sense. We even offered multiple times during the process to increase the rent to get higher priority and secure our spot, but were told that this was not an option. We would have only liked to have some transparency and communication about whether they would proceed with other applicants, and more information on how long the procedure would take. We are disappointed that they, after we finally found a home that accepted our difficult situation (with the help of guarantors and shared housing), chose an applicant who would qualify for other housing in the area. The lack of timely communication and transparency made this situation a nightmare for us all, resulting in four people ending up without a home. During that time we considered other options, but we postponed the final decision when we were told that we had been chosen for this home. By the time they told us that we had been rejected, we had already missed all other opportunities we had applied for, because we had delayed the decision too long. If this is your real estate agent, do not wait any longer and go for your second choice.

We have had a good experience renting through Wonenhartje. Bastiaan Verbaas helped us and was very quick to respond, which made the process run smoothly. No problems experienced. As far as we're concerned, definitely recommended!

After a phone call to Wonen Hartje regarding interest in a property they had for rent, I got Bastiaan on the phone. He told me with a sigh that the property was not for rent at all, but only a room in the property. I indicated that I didn't understand what sir meant because it clearly stated apartment for rent 65m2 on the site, then they told me to read better and that he would explain it again. I pointed out that I didn’t find the conversation pleasant and the text was really there as I told him. After a deep sigh, a 'Jesus', and 'I don't like you,' the call ended. After rereading the text, I still can’t find where it says ‘only a room for rent.’ Regards

De mensen van Wonenhartjerotterdam doen er alles aan om potentiële huurders te helpen bij het vinden van een geschikte woning. Ze zijn zeer professioneel, staan ​​open voor nieuwe ideeën en nemen de tijd om alle details uit te leggen en vragen te beantwoorden. Dat maakt een groot verschil met andere makelaarskantoren waarmee ik contact heb gehad. Als u op zoek bent naar een makelaarskantoor waar u zeker van kunt zijn, dat naar uw wensen luistert en echt met u samenwerkt, kies dan voor Wonenhartjerotterdam. Van harte aanbevolen.

Als je overweegt je appartement te verhuren, raad ik Wonen Hartje Rotterdam van harte aan. Bastiaan heeft fantastisch werk geleverd met het beheer van mijn appartement gedurende de twee jaar dat ik in het buitenland werkte. Hij vond twee goede huurders voor me en regelde alles. Het is geweldig om iemand te hebben die alles voor je regelt, zodat je je nergens zorgen over hoeft te maken. Bastiaan heeft zich beziggehouden met kleine reparaties en onderhoud, maar ook met een complexer probleem: een ernstige lekkage die uiteindelijk voor rekening van de VVE (Vereniging van Eigenaren) bleek te komen. Bastiaan heeft alles perfect geregeld, meerdere keren contact opgenomen met de VVE-manager, met aannemers samengewerkt en alles opgelost. Ik heb eerlijk gezegd geen moment wakker gelegen door mijn appartement en dat is precies waar je op moet letten als je je appartement laat beheren.

Kort samengevat: we betalen waarschijnlijk te veel huur, en in een poging om de huur te verlagen, respecteert het bedrijf niet dat een andere partij namens ons onderhandelt. Toen ik het huurcontract voor mijn appartement tekende, dacht ik dat Wonen Hartje Rotterdam me zou helpen, maar gedurende mijn verblijf daar groeide mijn ontevredenheid. Het huis is erg mooi, maar er zijn een paar kleine problemen. Toen ik hierover een e-mail stuurde naar de tussenpersoon tussen mij en mijn huisbaas, werd deze blijkbaar doorgestuurd naar WHR, die reageerde met een e-mail die weinig bereidheid toonde om naar oplossingen te zoeken die voor ons beiden werken. Na onze toestemming te hebben gevraagd, bracht WHR ons ook in contact met een bedrijf dat ons kon helpen met het afsluiten van contracten voor nutsvoorzieningen, maar die mensen bleken nogal opdringerig te zijn in hun verkooptechnieken. Deze problemen stoorden me niet echt, totdat we erachter kwamen dat we ook te veel betaalden voor de woning. Na een paar maanden in het huis te hebben gewoond, kregen we van verschillende partijen te horen dat de huurprijs wettelijk te hoog was. De gemeente heeft ons doorverwezen naar een ander bedrijf dat de zaak zou onderzoeken en, indien nodig, een procedure zou starten om de huur te verlagen. Nadat de procedure was gestart, werd ik gebeld door WHR in een poging om rechtstreeks met ons te onderhandelen over een nieuwe prijs, hoewel er al een andere partij met onze tussenpersoon aan het onderhandelen was. De onderhandelingen zijn nog niet afgerond, dus we weten nog niet hoe groot het verschil is tussen de wettelijk toegestane huurprijs en de prijs die we nu betalen.

From the very first introductory meeting, I felt extremely well supported by the team. Andy and Mirella helped me step by step with the sale of my house, and they did so with a lot of expertise and enthusiasm. No question was too much, and I was kept informed at every step. The final sale went faster than I had dared to hope and at a price that made me very happy. A thousand times thank you for your good help!! I would recommend Gaaff living to everyone!

Apparently they earn so easily here that they think they can afford anything. Despite a cash payment of 1500€, bad work delivered, difficult to reach and rather lie than admit their mistake and solve it. Be warned!

What an awful company this is. After having a viewing with Mirella, a bid was submitted the next day. After a week and a half of hearing nothing, I called, couldn't get through, and contacted the office 'we will leave a callback note for you'. A week later still not called back so I had to call again 'We will leave an urgent callback note for you'. A week later still not called, so I called again, 'We will leave a callback note'. Eventually, after 4 weeks, and hearing again that another callback note would be left, I managed to get in touch to simply hear 'I was on vacation' and 'I left a message on Move' (which wasn't the case either) to then hear that our bid had already been rejected 4 weeks ago (still shows as ongoing in Move) but it just hasn't been entered into the systems. Apparently, no one knows when someone is on vacation, and no one takes over files during absences. To then also hear that someone was on vacation for two weeks and we received nothing for four weeks comes across as incredibly unprofessional that we have ended up on a blacklist.

I bought a house last week where Mirella was the sales broker. The communication was very pleasant and I could always contact her with questions. Everything well arranged!

GAFF Living is definitely a recommendation if you are looking for a property to buy! I was recently helped very nicely by Mirella. I first tried it on my own and encountered Mirella several times back then. Due to the pleasant contact during the viewings, I decided to ultimately turn to Mirella for some help. Thanks to Mirella, I am now the owner of a nice apartment in The Hague!

Great experience with Mirella as a sales broker! She is professional, involved and communicates clearly. Thanks to her expert guidance, the sale went smoothly and quickly. Highly recommended!

Very well assisted by Mirella, very quickly helped, always reachable and professional, top!!! 🤗🤗🤗 …

It's a shame you can only give 5 stars for the service and friendliness and all the help from Mirella, otherwise I would have wanted to give 10 stars. It's a top real estate agent.

Living with Gaaff is definitely recommended. What a pleasant communication with you all! Quickly and easily accessible via the group app and by phone. Thank you for your help and dedication.

Mirella briefly helped us fill out the forms to make an offer, even though we had never contacted each other before. She was recommended by a mortgage advisor. She was very patient and gave advice on certain topics. Thanks again, Mirella, heartfelt thanks!

Difficult to reach, no response to emails. A valuation request was made two weeks ago and I have not been informed about the status to date. I would not recommend it.

I'm calling to schedule an appointment/viewing for a property in Leiden in order to be able to start the application. After 5 weeks and 2 phone calls, no response. Apparently, there is a distinction made as to who receives information and gets called, and who doesn’t. And sure enough, this morning the property is listed as sold. Bizarrely bad action from GAAFF!

Andy and Mirella thank you for selling my house. These 2 top performers know what they're talking about. The commitment, expertise, and attentiveness during and on important moments gave me a good and reassured feeling. My house was sold within less than 1 week. This demonstrates Andy and Mirella’s mentioned qualities once again. As soon as there was something to report, they called me, and whenever I wanted to ask or share something, they were always directly reachable. In short, a great real estate agent who quickly sells your house. Thanks again and if I need you or others in my area, I know how to find you. Greetings Richard.

Mirella helped us very well with the valuation of our house. Very pleasant to communicate with, provides good information and reliable. An absolute recommendation!

Mirella really helped us with the sale of our house. It was sold within 1 week. 😃. The handling was also very professional. Great job Regards, Erwin and Bianca…

Mirella has helped me wonderfully; I had lost all hope that my house would be sold, but with Mirella's good and professional help, it worked out after all!

In short: - are difficult to reach, if at all - do not keep appointments - work unprofessionally. NOT RECOMMENDED!

Very well assisted by Andy and Mirella!

Sincere thanks for the excellent service, Mr. Alex Agullo Thonus.

Alex was very helpful during check-in and check-out. He helped me understand the process and documents. He responded quickly to my questions. All in all, it was a very good experience.

I had a fantastic experience with Ideal Housing. Alex helped me with all aspects of the rental process. From quickly obtaining approval from the landlord to rapidly signing the contract. He responded super fast and to my surprise, he even answered my messages during the Christmas holiday! Without any hesitation, I would definitely choose Alex as my agent again!

We had an excellent experience with Ideal Housing. We rented a property for two years and they made everything very easy. They offered services in English (but they also spoke fluent Spanish), which was great for us - and the apartment we moved into was in perfect condition. The administration for moving in and out was simple and everything was transparent. A real recommendation, and thank you very much! - Hermano and Mariana

Just sold my house thanks to the excellent work of this real estate agency! I am very satisfied and would do it again without hesitation. Thanks Alex and the rest of the team for your dedication.

This is a very bad agency. They don't help you, but only think about money. They are thieves. They have caused a lot of problems for me and my friend.

Really a terrible real estate office!!!! They are thieves!!!!! Don't rent a house from them!!!!!!!!!!!!!

Great spot