Mark van Aarle
We have found our cooperation with Will Klerkx to be very pleasant. In our case, we were potential buyers of a house where Will acted as the seller's agent. It concerned an old, characteristic house with a long sales process. I will not comment further on that, but our contact with the selling agent was pleasant and professional from the first moment onwards. Our initial contact was a brief phone call to inquire about the history of the sales process. We were immediately given extensive information, more than we had asked for, along with advice in case we still wanted to view the property. That felt like a nice and thoughtful start. Especially when it comes to an older house, it is good to go see it with a plan. The viewing itself went very well. It was sufficient, which might be most realistic given that the property requires modernization costs. What I appreciated in particular, was that Will also thought along freely several times after the viewing. He gave us telephone advice on possible permit procedures at the municipality without any obligation arising from it. When we decided to make a formal offer, I felt it appropriate to discuss this personally. Will made ample time for this as if we were the first serious candidate, even though the sales process had been ongoing for some time. That says something about his commitment and attitude. Even in the subsequent phase, communication remained transparent and empathetic. When later another serious candidate came into play, Will kept us neatly informed. He clearly explained what was happening without exerting unrealistic pressure. We found this very neat. Whether we would sell our own house through Will Klerkx Real Estate in the future is still unclear, but we can certainly recommend his approach to other selling agents (and of course interested parties). Empathy and transparency also fit into a housing market where buyers may not be as scarce as before.