jingwan mei
If you rent from them, it's probably fine, but the real problem arises when you leave the apartment. They told me they would refund the rest of my rent if I could move out earlier so that the new tenant could move in sooner, so I did that. They said I had to sort it out with my landlord, so I did that. I told my landlord exactly when I would be moving out and sent her photos of everything I was leaving behind. When I asked for my refund, my landlord said she didn't handle that, so I went back to Extate Housing because they had promised me that, and the nonsense story they're making up is that I didn't tell them? How unprofessional can you be? You promise me something, I agree to the deal, and then you blame me. I did everything possible to move out as soon as possible purely because it was promised that I would get part of my rent back. I contacted Extate Housing about this, and not only do they not communicate well/friendlily, but they keep saying it's my fault because I didn't inform them. But honestly, how can the new tenant move in earlier if I haven't moved out earlier? What nonsense, but they just refuse to see it. They even sent someone to show the new tenant around the apartment after I had moved out... so how can they blame me while they knew exactly what was going on? What a disappointment! Because Extate Housing doesn't admit their mistake and even points fingers at me and spreads rumors, I'm forced to clarify this! I have no choice but to make my conversations public with: 1) Extate Housing, who promised to refund part of my rent if I moved out earlier and that I had to sort it with my landlord, after which the landlord said she didn't know anything about it... 2) The new tenant to whom I sold the bank. I clearly told him that the bank was broken, but he didn't seem to have a problem with it and transferred the amount for it. I don't want to come off as unprofessional, but Extate Housing, take a look at yourself! You even misspelled your own name, lol. I have nothing more to say.
