All brokers in Maarheeze

I think the bulk of the reviews already say enough, but I would still like to share our experience. We bought a house that Best Intermediair had for sale. An appointment was made and we viewed it; apart from the fact that there wasn't really a connection with the selling agent (high-pressure attitude), everything else went smoothly during the viewing. We decided to make an offer. The owner came back with a counteroffer, which we accepted. Half a year later, the transfer took place, which went fine. But then the oddities: During the final inspection, the agent arrived very late, causing us to also be late for the notary. Furthermore, the agent (an older man, presumably the owner) stepped into a freshly cleaned house with extremely dirty shoes, leaving marks everywhere on the floor. To our surprise, he asked why we hadn't done the final inspection ourselves yet. Both buyer and seller assumed that this would take place under the guidance of the agent. We hurried through the house to avoid being even later. The agent did not help at all. For comparison: when we sold our own home via Bart Hut, the final inspection was fully guided: windows were opened and closed, taps checked, toilets inspected, etc. With Best Intermediair, none of this happened, leaving us unsure of what to look out for. Throughout the entire process, we had to chase after everything by email; there was no proactive information coming from the agent. Finally, during the final inspection, just before we got into the car on our way to the notary, the agent made a comment towards us: he called us “snot-nosed kids”. We are a young couple buying a nice house and driving a neat car, and the remark was clearly directed at that. Normally I can appreciate such a thing with a wink, but given the atmosphere and his attitude during the final inspection, this felt outright inappropriate. (read the room) Furthermore, Best Intermediair refused to hand over an offer logbook, citing as reason that they are not NVM agents. I understand, it's not mandatory, but it again underlines the lack of transparency we experienced. Luckily, the sellers themselves were open and honest. Best Intermediair places enormous boards in gardens, which often remain there far too long. In our case, the board was still standing for a whopping 8 months in the garden, while the house had already been sold. Also elsewhere in Maarheeze I see these boards remaining noticeably long. I don't understand how this can be to the advantage of the selling party. After sale, a board really should be removed within weeks. It's just an antisocial advertising board. We also approached Best Intermediair for the sale of our own home, where I would have liked to work with performance fees to stimulate a higher sales price. Their proposal made no sense: only 1.5% extra margin on top of €550k at sale, while the valuation was already at €550k. That's not an incentive, but simply extra earnings for the agent. A threshold of, say, €600k would have been much fairer. All in all: strange working methods, little transparency, little guidance, and those overly large boards that remain standing far too long are a thorn in the eye of the street view.

Very poor with customer interaction, conducts business through various LLCs to deceive customers and manipulate general terms and conditions. Does not adhere to agreements. Not willing to compromise!

Terrible company, and especially Geert van Breukelen.

Very professional and friendly group of realtors. They helped me enormously. A big plus is that they speak perfect English!

Very dubious company. I wouldn't rent this company for anything. Which we didn't do. But we were threatened with a lawsuit if we didn't pay an absurdly high brokerage fee. My advice is don't do business with Best vastgoed intermediair. They only think of themselves. Especially their own wallet.

The photo was taken of the St. Peter's Chains church in Leende from the location where Best Intermediair is located.

There was no response to an email with an important question until 2 a.m. (very unfortunate)

They do not respond to emails and the only thing you can do by phone is make an appointment. If you go to their office, you notice that only one person in the entire office does her work, but she is never available for a meeting.

Great team, I can't fault them.

This is the worst type of building manager that exists. The building's garage door broke and several cars were trapped inside. When it was first reported, they did nothing but have the tenants buy new remotes, stating that this was likely the cause of the problem. Then it took a month (a whole month!!?) to find a repair company. How can a building manager not quickly select a list of service/maintenance companies? If they had actually gone to the garage, they could easily have found out which company was responsible, as that is in the garage door opener module. Then another two months of excuses started, beginning with: 'oh, the repair company is coming today', 'oh, they didn't have the right tools to solve the problem' and so on go the excuses. The problem has not been resolved for three and a half months. And to make matters worse, they continue to charge each tenant €-€ per month for the parking garage, even though it is unavailable to anyone. An absolutely shameless and ignorant company.

Nothing else to say than worthless

Terrible communication, the people in question are never available and responding to an email takes weeks even if you keep calling.

Completely useless.

Switched to BFM a year ago. A breath of fresh air compared to the previous manager! Meetings are professionally facilitated, the service desk forwards damage reports to the responsible party. Communication is pleasant.

We have been working with our HOA in collaboration with Bfm for years to full satisfaction.

This company has been the VVE administrator of the building where we rent out an apartment for several years now. I have dealt with multiple VVE administrators in recent years, but the quality of this company is frankly poor. A whole list of reports has already been submitted and not a single report has been resolved properly, and communication is very bad. Even when a notification isn't followed up on in the portal, they can’t help you if you call; then you have to send an email. If you are faced with the choice of selecting a company to be your VVE administrator, I would not choose this one, and if I look at the reviews, I am not the only one. In response to feedback from BFM: Apartment sold in Hofvijver.

First impression

Communication is terrible! A friend of mine has been chasing the party for months already. Attempting contact is useless because they do nothing. Mold growth apparently isn't important enough to them, even though it severely damages the health of all residents! Point-less company.

cannot remove my review

I experience BFM as very knowledgeable and punctual, with a high degree of professionalism. VVE meetings are always excellently facilitated and problems in our complex are always resolved quickly and accurately.