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I am not a fair establishment that does not treat its tenants well. After informing you about the extension of your contract, they terminate it at the last moment, even though you try to get an answer from them earlier. They return only a small portion of your deposit after the date mentioned in the contract and do not give you a proper explanation for the deductions. Do not also expect the apartment to be clean when you move in. There are certainly worse agencies, but this is not how you should treat your tenants.

Nice landlords with smooth communication.

We experienced significant problems receiving our deposit, which took a longer period of more than 2 months after leaving the rental property. Unfortunately, the staff could not quickly resolve the issue, requiring direct contact with the owner for a solution. Due to this experience, we were dissatisfied with the service level and professionalism that was offered. If I were to give one piece of advice, it would be to consider alternative options.

The behavior of this real estate agency is regrettable. Please be very careful. They are very unreliable, they constantly break their word. I would absolutely not trust them with my son's accommodation, as they have no ethics or morals whatsoever. Due to the limited possibilities for finding living space for my son, we paid a deposit and 2 months' rent before we received the outcome of his admission to Tilburg University in late July last year. Ultimately, he did not go to the mentioned university and had to go to another country. Therefore, from mid-August 2022, we asked the real estate agency with which we had entered into a contract, “HUISADVISEUR”, to at least return the deposit and a few months' rent. We initially tried this by phone and since November 2022 via email. After much insistence through endless emails and also contacting the university, they informed us on January 25, 2023, that they would refund one month’s deposit and asked us for details of our bank account to be able to make the transfer a week later (so in early February 2023). Of course, we immediately sent them the data, but as of today, August 8, 2023, they have not even returned it to us. But they are also so unrepresentative that they have not responded to the emails we have sent them weekly. It is useless to call because they always answer that they will speak with the manager. They evoke such a feeling of helplessness that I don't even want to think about the problem they may have caused for the students who are there and that major incidents could occur. Although we know that the university is not responsible for these events, I am genuinely of the opinion that this company should not even be listed among the real estate agencies presented on their page, as it damages the image and prestige of that student house.

Normally I am not someone who writes reviews, but I feel compelled to share my experiences with this landlord and hopefully prevent others from undergoing a similar situation. I have been living in my current apartment for some time now, and I and many other tenants of the building have repeatedly inquired with our landlord about the duration of the contracts, especially given the severe housing crisis in the Netherlands. Despite these repeated questions, the landlord consistently remained ambiguous, leading everyone to believe that we would be able to extend our contracts without unforeseen disruptions. However, it came as an unpleasant shock when I received notice less than 6 weeks before the end date of my contract that I would have to leave my apartment. Due to this last-minute announcement, I have been searching for alternative housing amidst a housing shortage. The lack of transparency and clear deception are not only unfair but downright stressful. Not only was the communication poor, but the blatant disregard for the tenant's situation reflects a profound lack of empathy and professionalism from the agency. The ethics of a landlord should include honesty, transparency, and dedication, all of which are seriously lacking in my dealings with this specific landlord. I would therefore like to urge potential tenants to be cautious before renting from them. It is unfortunate that a situation that began with so much promise has ended in so much disappointment and unnecessary stress. Therefore, I cannot give more than one star, which reflects my bitter experience with this landlord.

I am writing this review with a heavy heart and disappointment, because my experience with my landlord in Tilburg has been downright disturbing. The underlying problem? Their total disregard for the tenants and a clear attempt to cut costs at the expense of my comfort and well-being. When I first moved into this apartment, I was aware of the ongoing housing crisis in Tilburg. However, I had hoped for some degree of empathy and human decency from my landlord. I was sorely mistaken. Despite paying a significant € 960 per month, my landlord showed little to no interest in ensuring me a satisfactory living experience. Their biggest failure came when my contract ended. An attentive landlord would have warned me months in advance given the ongoing crisis, but the landlord told me it would take six weeks, forcing me to search for a new home in an already challenging situation. This disregard for my situation was heartless and unacceptable. That's not where the apathy stopped. I suffer from chronic back pain, requiring a comfortable, supportive bed. The problem lay with the bed itself; it was a manufacturing defect, and even then they didn’t care and wanted to give me a bed that was smaller than what I paid for. My requests for a better bed were consistently ignored and dismissed, given the considerable amount of rent I paid. All they needed to do was invest in a double bed frame, which would cost minimal considering their income, to guarantee the comfort of their tenant. Instead, they chose to circumvent this small expense, further increasing my physical discomfort. In summary, this landlord is a prime example of the kind of negligence and lack of empathy that can turn what should be a refuge into a source of constant stress. Their actions – or rather: their neglect – demonstrated a clear disregard for the health and well-being of their tenants, as well as a lack of responsibility and professionalism. I strongly advise potential tenants to think long and hard before renting from them. This is not the kind of landlord-tenant relationship you want to be in.

Made use of the all-under-one-roof construction. From the sale of our house to arranging a new mortgage and insurance through one fixed contact person. Always accessible for questions and providing tips and advice. Very helpful. Recommended!