Sonar Appartementen

I rented an apartment from Sonar for 5 years. The lease agreement included the costs for water, gas and TV. Multiple times they tried to find out information about my electricity consumption in order to adjust the usage. The clearest answer I received was that I had stayed within my limit of €150 that month, the amount assigned in my contract to gas, TV, etc. Shortly after I received a bill of €2000 that had to be paid within 14 days, otherwise... With an 'extra service costs' of €350 from Sonar you would even expect a greater effort or at least better communication to be able to determine more accurately how the electricity consumption could be adjusted. Upon moving out, the full deposit was withheld again, this time for electricity costs (and cleaning). No official invoice (i.e. no invoice number or letterhead from the energy supplier, etc.), only a typed letter from Sonar stating that the deposit was withheld and the additional amount I had to pay. Regarding cleaning, I had even insisted that one of the staff members would come by for an inspection to see what normal wear and tear was and what I could still do at the last minute to save on cleaning costs. This happened after some resistance had arisen via emails about carrying out the inspection together with me. Key points from my experience: - Fast and easy rental agreement. - The (then) €350 in extra service costs are not worth the money. - Although short-term renters may have more positive experiences, long-term renters should be cautious. - Although customer service is somewhat close to what is legally required, it seems like a rarity.

Aida is a fantastic real estate agent! From the first contact, it felt familiar and pleasant. She takes the time, listens carefully to your wishes, and gives honest and clear advice. What particularly struck me was her professionalism combined with a warm and friendly approach. No question was too much, and she was always available to brainstorm. Thanks to her commitment and guidance, the entire process felt manageable and stress-free. I am incredibly happy with how she helped me and can wholeheartedly recommend Aida to anyone looking for a reliable and engaged real estate agent.

Very good experience with -quickly- renting out my apartment. Friendly, professional and adequate rental approach. Candidate tenant perfectly fitting the profile. Check in, inventory assessment and administrative handling good and fast. This office is truly recommended.

Always pleasant people to work with. I moved to the Netherlands during the pandemic and initially rented a studio from Sonar. Eventually, I was upgraded to a one-room apartment and now own a home with them. Throughout my stay in all the homes, the people of Sonar have helped me enormously. I am happy that I met Aida and Arjan, who are always available by phone and ready to help. If something was wrong with the property, they immediately investigated it.

I would absolutely recommend Sonar Apartments! It's the best experience I've had so far with a real estate agent in the Netherlands. I felt supported and all my questions about housing, permits, and registration were answered. My special thanks go out to Aida – she is simply fantastic! It was a great pleasure to work with her. Highly recommended!

Very beautiful location and tasty food and what a view

What an incredibly nice company this is. Arjan and Aida are very helpful and the entire rental process went smoothly. Thank you, and if I ever need a rental property again, I will definitely come back to you.

As various others also write: do not do business with Sonar Apartments. They don't resolve issues in the property (I barely had warm water for 2 years in a completely renovated home), they act as if they are unaware of existing problems, they come with appointments that weren't made with each other, and they don't adhere to the deposit payment term. When you address them about it here, they come up with arguments about what they would have done. For example, that they looked for a new parking space (x streets away), while I was supposed to rent including the parking area and had to point this out to them afterwards because I heard from neighbors that the parking place wasn't included. Also, their handyman just entered the property, while I had agreed that I would not approve this without an appointment. I could go on for a while, but hope that this is enough reason for others not to enter into contractual agreements with Sonar. If you have also experienced this, please write it in a Google review as well.

Great experience with this company and I am very satisfied with Aida. She helped us neatly, is very knowledgeable and is happy to go the extra mile where needed. Service is highly important to her.

I am proud that I have been supported 100% from the first day of my arrival. After my arrival, some problems still needed to be resolved and all my problems/questions were also quickly and without hesitation solved during my stay in this beautiful luxury apartment. You know, sometimes it felt as if I was the owner of the apartment, but I was only the tenant. I felt respected, comfortable and safe knowing that Sonar stands for dedication and commitment to quality. My compliments go to the property manager 'Aida'. A real asset to the company Sonar. She knows what is needed to keep the business running. Thank you very much on behalf of Mr. S. Lalta

I am very satisfied with Sonar and especially with Aïda, good contact for years. 👍

Be very careful of this agency, if you deal with Sonar as an apartment owner. I had major damages to my apartment from one of their clients, and after we confronted Sonar they were very aggressive and just didn't care. They don't care about other people's properties and they believe their own lies. Stay clear from Sonar!! Be careful of this agency if you are an owner and want to rent out your house via Sonar. We had incredible damage from a tenant we obtained through Sonar. These 'people' have no respect for other people's belongings or home. Very aggressive in dealing with them, and PLEASE think twice before entering into a contract with them!! We suffered a lot of damage here that was never reimbursed! ;

Unfair - not to be trusted. Will charge cleaning costs anyway.

Unprofessional and deceptive. Avoid this at all costs. I will try to deduct the false charges from the deposit.

The security deposit has still not been refunded after two months and this manager charges an exorbitant and unrealistic amount for cleaning costs and energy costs.

Thorough and reliable Very customer-friendly

I greatly appreciate the responsive and professional behavior of the people at Sonar. They respond very quickly to questions and have helped us twice to find the apartment. During my search, I received all the help and support and was offered all possible options. Cheers to you all!!👍

I have now lived for more than 3 years in a rental apartment through Sonar Appartementen and I haven't regretted it for a moment. In fact, it is the same place where I’ve been living since my arrival in the Netherlands in 2018 as an expat from India. Everyone at Sonar is so helpful, understanding and responds quickly when we have problems/concerns with the house. I can wholeheartedly recommend this office if you want to rent or buy the house of your dreams, especially near Scheveningen.

The people at Sonar are always ready to help us, whether it's about an oven manual or a solution for the draft in the kitchen. They remain consistently friendly and professional, allowing you to rely on them: good cooperation and quick response.

It is a professionally managed, excellent expat housing service that they offer. The guidance and assistance from Sonar Team were always quick and helpful. Every time we contacted them, we felt like family, far from home. The advice and help with childcare and support in his early years helped us to settle into the new environment well. Thank you very much for all services and good luck.

Sonar apartments rented out our house and an apartment. We are very satisfied. Communication was excellent, we were well informed during the rental process and everything was discussed. Very professional and you don't feel like a number. Pleasant contact with the employees and easily accessible. A nice bonus: the properties were rented quickly.

Excellent customer service throughout the entire process. They were exceptionally helpful and flexible when searching for an apartment. During my rental period, they responded very quickly to all of my emails, kept me informed about various developments, and made appointments immediately to resolve any issues with the apartment. Overall, the whole team was very efficient and pleasant to work with.

Tenants, be careful! This real estate agent works solely and exclusively for the landlord. You cannot contact them with complaints, and don't expect them to help you get your deposit back at the end, because they do absolutely nothing; you’ll be left empty-handed.

I currently live in an apartment rented through Sonar Apartments. I must say that I had a lot of trouble finding a rental property for myself and my family, until I discovered Sonar Apartments. After 3 months of rejections by various owners/real estate agents because I had a baby and they didn't prefer families with babies, Sonar came to the rescue. My experience with them has always been excellent. Every issue with the apartment is always addressed and resolved on time. They have always been truly professional in all their communication. I would definitely recommend them for all your rental needs.

Very difficult to reach by phone. No one has been reached yet. As a broker these days, you really do need to be reachable.

We have been working together with Sonar Apartments for several years to our full satisfaction. Initially, they took care of the rental of two of our apartments in Scheveningen. Through Sonar's mediation, we sold one apartment in 2018. The rental of our remaining apartment is still taken care of by Sonar. Sonar Apartments has always proven very successful for us in finding suitable tenants for periods of several months to one year. They work very professionally, are very accurate and always easily accessible by phone or email. The check-in and check-out processes are carried out carefully and extensively. Reporting - also financially - to us as landlords is always very good and clear and all agreements are met promptly. And above all: the cooperation is very pleasant. We are very satisfied that we can trust Sonar Apartments and outsource the rental to them. Menno Wes.

The team at Sonar Apartments was very helpful throughout the entire process, from selecting an apartment to preparing the necessary documents and other necessities, to ensure a smooth and hassle-free move. I wholeheartedly recommend contacting them to anyone planning to move to The Hague. They are very professional.

It was the first time I rented an apartment in the Netherlands. They were so enthusiastic about helping me find a good place to live and always answered my questions quickly and kindly. They are very helpful, attentive and responsible. I greatly appreciate their help.

Very satisfied with Sonar Apartment Service. The team is very efficient, responsive and professional. Their intervention helped me find the apartment I needed. Special thanks to Leoni :)

Sonar Apartments responded very quickly to our request to view the apartment on short notice and ensured that the contract was quickly arranged, signed, and checked in. They also reacted quickly to a few minor initial problems and everything was resolved quickly. An excellent experience.

I have the pleasure of working with this team and I rent my second apartment from them. What a fantastic and caring group of people they are. I've done business with Roderick and Leoni and I can tell you that these are people who listen to you and do everything possible to make your stay as pleasant as possible. So to all landlords using their services: rest assured, your property is in good hands. To potential tenants: you won’t regret it.

We rented an apartment for a short term from Sonar and found the service very professional. We got a nice apartment and all costs were clearly explained to us, so that we did not end up with surprises afterwards.

For rental and lease arrangements settled down to the last detail.

About a year ago, I rented an apartment through Sonar Apartments. I would not recommend their services because I encountered hidden costs (such as extra charges for cleaning and electricity) and the communication with my realtor was poor. They hardly prioritized my requests during communication with the landlord and acted unprofessionally by not responding to urgent emails and phone calls.

I will not recommend this agency to anyone who wants to stay longer. I have lived in a 2-bedroom apartment for almost 4 years. Their advertisement says nothing about the energy label of the house and about the window, which was single glass. Because of this, I paid too much in energy costs and ultimately they withheld my entire deposit, citing extra energy costs and cleaning costs. And after 4 years of stay, Sonar wants the apartment back again, just like it was 4 years ago. We cleaned the apartment, but somewhere it was dirty because we couldn't clean under the sofa because it was heavy and we couldn't move it. Therefore, they want to withhold half of your deposit and the remaining amount for GWE.

This broker/landlord enters your apartment uninvited during the last month of rent. This is a serious violation of the tenant's privacy. I would not recommend doing business with this broker to anyone. Response to the owner's reaction: This review is certainly not unfortunate, on the contrary, it is unfortunately very correct. It’s a shame that you do not guarantee and respect your tenant's privacy. I am not directly a tenant with you but my girlfriend was. The contract was terminated as of July 1st, it concerns Haringkade 125B in The Hague, then I think you know enough. The review is correct and I absolutely do not confuse you with another broker. I would advise you to talk to the landlord there. Again a serious violation of the tenant's privacy. No appointments, the landlord simply entered the property several times uninvited and without notice. Absolutely unacceptable and I certainly will not remove this review ;-) Meanwhile, the deposit is also 2 weeks late, what are you going to do about this? The deposit has now been transferred but with deduction for cleaning costs which were neither discussed nor contractually agreed upon, nor was a receipt/invoice for the cleaning costs shown. This is not in accordance with the applicable laws regarding deposits for rental housing, what are you going to do about this? That the landlord is now calling me to remove this review is of course also not the intention, where possible legal limits are exceeded. First offer a decent solution and then we might consider adjusting this review. I am curious.