Sonar Appartementen

I rented an apartment from Sonar for 5 years. The lease agreement included the costs for water, gas and TV. Multiple times they tried to find out information about my electricity consumption in order to adjust the usage. The clearest answer I received was that I had stayed within my limit of €150 that month, the amount assigned in my contract to gas, TV, etc. Shortly after I received a bill of €2000 that had to be paid within 14 days, otherwise... With an 'extra service costs' of €350 from Sonar you would even expect a greater effort or at least better communication to be able to determine more accurately how the electricity consumption could be adjusted. Upon moving out, the full deposit was withheld again, this time for electricity costs (and cleaning). No official invoice (i.e. no invoice number or letterhead from the energy supplier, etc.), only a typed letter from Sonar stating that the deposit was withheld and the additional amount I had to pay. Regarding cleaning, I had even insisted that one of the staff members would come by for an inspection to see what normal wear and tear was and what I could still do at the last minute to save on cleaning costs. This happened after some resistance had arisen via emails about carrying out the inspection together with me. Key points from my experience: - Fast and easy rental agreement. - The (then) €350 in extra service costs are not worth the money. - Although short-term renters may have more positive experiences, long-term renters should be cautious. - Although customer service is somewhat close to what is legally required, it seems like a rarity.

Aida is a fantastic real estate agent! From the first contact, it felt familiar and pleasant. She takes the time, listens carefully to your wishes, and gives honest and clear advice. What particularly struck me was her professionalism combined with a warm and friendly approach. No question was too much, and she was always available to brainstorm. Thanks to her commitment and guidance, the entire process felt manageable and stress-free. I am incredibly happy with how she helped me and can wholeheartedly recommend Aida to anyone looking for a reliable and engaged real estate agent.

Ik kan Sonar Appartementen absoluut aanbevelen! Het is tot nu toe de beste ervaring die ik met een bemiddelingsbureau in Nederland heb gehad. Ik voelde me gesteund en al mijn vragen over huisvesting, verblijfsvergunningen en inschrijving werden beantwoord. Mijn speciale dank gaat uit naar Aida – ze is gewoon geweldig! Het was een groot plezier om met haar samen te werken. Een echte aanrader!

Always pleasant people to work with. I moved to the Netherlands during the pandemic and initially rented a studio from Sonar. Eventually, I was upgraded to a one-room apartment and now own a home with them. Throughout my stay in all the homes, the people of Sonar have helped me enormously. I am happy that I met Aida and Arjan, who are always available by phone and ready to help. If something was wrong with the property, they immediately investigated it.

Very good experience with -quickly- renting out my apartment. Friendly, professional and adequate rental approach. Candidate tenant perfectly fitting the profile. Check in, inventory assessment and administrative handling good and fast. This office is truly recommended.

I am very satisfied with Sonar and especially with Aïda, good contact for years. 👍

I am proud that I have been supported 100% from the first day of my arrival. After my arrival, some problems still needed to be resolved and all my problems/questions were also quickly and without hesitation solved during my stay in this beautiful luxury apartment. You know, sometimes it felt as if I was the owner of the apartment, but I was only the tenant. I felt respected, comfortable and safe knowing that Sonar stands for dedication and commitment to quality. My compliments go to the property manager 'Aida'. A real asset to the company Sonar. She knows what is needed to keep the business running. Thank you very much on behalf of Mr. S. Lalta

Great experience with this company and I am very satisfied with Aida. She helped us neatly, is very knowledgeable and is happy to go the extra mile where needed. Service is highly important to her.

As various others also write: do not do business with Sonar Apartments. They don't resolve issues in the property (I barely had warm water for 2 years in a completely renovated home), they act as if they are unaware of existing problems, they come with appointments that weren't made with each other, and they don't adhere to the deposit payment term. When you address them about it here, they come up with arguments about what they would have done. For example, that they looked for a new parking space (x streets away), while I was supposed to rent including the parking area and had to point this out to them afterwards because I heard from neighbors that the parking place wasn't included. Also, their handyman just entered the property, while I had agreed that I would not approve this without an appointment. I could go on for a while, but hope that this is enough reason for others not to enter into contractual agreements with Sonar. If you have also experienced this, please write it in a Google review as well.

What an incredibly nice company this is. Arjan and Aida are very helpful and the entire rental process went smoothly. Thank you, and if I ever need a rental property again, I will definitely come back to you.

Very beautiful location and tasty food and what a view

Ik raad dit bureau niet aan als je voor langere tijd wilt verblijven. Ik heb bijna 4 jaar in een 2-kamerappartement gewoond. In hun advertentie stond niets over het energielabel van de woning en over de ramen, die enkel glas hadden. Hierdoor heb ik veel te hoge energiekosten betaald en uiteindelijk hebben ze mijn volledige borg ingehouden onder het mom van extra energiekosten en schoonmaakkosten. Bovendien wil Sonar na 4 jaar het appartement terug in de staat waarin het zich 4 jaar geleden bevond. We hebben het appartement zelf schoongemaakt, maar er was toch nog wat vuil omdat we niet onder de bank konden schoonmaken, die te zwaar was om te verplaatsen. Daarom willen ze de helft van mijn borg inhouden en de rest voor schoonmaak. Ik ben zeer ontevreden over hoe ze dit hebben aangepakt.

The security deposit has still not been refunded after two months and this manager charges an exorbitant and unrealistic amount for cleaning costs and energy costs.

Unprofessional and deceptive. Avoid this at all costs. I will try to deduct the false charges from the deposit.

Oneerlijk - niet te vertrouwen. Brengt schoonmaakkosten in rekening, ongeacht de omstandigheden.

Be very careful of this agency, if you deal with Sonar as an apartment owner. I had major damages to my apartment from one of their clients, and after we confronted Sonar they were very aggressive and just didn't care. They don't care about other people's properties and they believe their own lies. Stay clear from Sonar!! Be careful of this agency if you are an owner and want to rent out your house via Sonar. We had incredible damage from a tenant we obtained through Sonar. These 'people' have no respect for other people's belongings or home. Very aggressive in dealing with them, and PLEASE think twice before entering into a contract with them!! We suffered a lot of damage here that was never reimbursed! ;

The people at Sonar are always ready to help us, whether it's about an oven manual or a solution for the draft in the kitchen. They remain consistently friendly and professional, allowing you to rely on them: good cooperation and quick response.

Ik woon al meer dan 3 jaar in een huurappartement via Sonar Appartementen en ik heb er absoluut geen spijt van. Sterker nog, het is dezelfde plek waar ik woon sinds mijn aankomst in Nederland in 2018 als expat uit India. Iedereen bij Sonar is zo behulpzaam, begripvol en reageert snel als we problemen of vragen hebben over het huis. Ik kan dit bureau van harte aanbevelen als je je droomhuis wilt huren of kopen, vooral in de omgeving van Scheveningen.

Ik waardeer de snelle en professionele aanpak van de mensen van Sonar enorm. Ze reageren razendsnel op onze vragen en hebben ons twee keer geholpen bij het vinden van een appartement. Ik kreeg alle hulp en ondersteuning tijdens mijn zoektocht en er werden me alle mogelijke opties aangeboden. Proost! 👍

Thorough and reliable Very customer-friendly

Tenants, be careful! This real estate agent works solely and exclusively for the landlord. You cannot contact them with complaints, and don't expect them to help you get your deposit back at the end, because they do absolutely nothing; you’ll be left empty-handed.

Uitstekende klantenservice gedurende het hele proces. Ze waren enorm behulpzaam en flexibel bij het zoeken naar een appartement. Tijdens mijn huurperiode reageerden ze zeer snel op al mijn e-mails, hielden ze me op de hoogte van diverse ontwikkelingen en regelden ze direct dat eventuele problemen in het appartement werden opgelost. Kortom, het hele team was zeer efficiënt en prettig in de omgang.

Sonar apartments rented out our house and an apartment. We are very satisfied. Communication was excellent, we were well informed during the rental process and everything was discussed. Very professional and you don't feel like a number. Pleasant contact with the employees and easily accessible. A nice bonus: the properties were rented quickly.

Het is een professioneel beheerd en uitstekend servicebedrijf voor huisvesting van expats. De begeleiding en assistentie van het Sonar-team was altijd snel en behulpzaam. Elk contact met hen gaf ons het gevoel dat we deel uitmaakten van een familie, ver weg van huis. Het advies en de hulp bij de kinderopvang en de ondersteuning in de eerste levensjaren van ons kind hebben ons enorm geholpen om ons aan te passen aan de nieuwe omgeving. Hartelijk dank voor alle diensten en veel succes!

Ik heb het genoegen om met dit team samen te werken en ik verhuur nu mijn tweede appartement via hen. …

Sonar Apartments reageerde zeer snel op ons verzoek om het appartement op korte termijn te bezichtigen en zorgde er snel voor dat het contract werd opgesteld, ondertekend en de check-in snel geregeld was. Ze hebben ook snel gereageerd op …

Very satisfied with Sonar Apartment Service. The team is very efficient, responsive and professional. Their intervention helped me find the apartment I needed. Special thanks to Leoni :)

Het was de eerste keer dat ik een appartement huurde in Nederland. Ze waren erg enthousiast om me te helpen een goede plek te vinden om te wonen en beantwoordden mijn vragen altijd snel en vriendelijk. Ze zijn erg behulpzaam, attent en verantwoordelijk. Ik waardeer hun hulp enorm.

Het team van Sonar Apartments was zeer behulpzaam gedurende het hele proces, van het kiezen van een appartement tot het regelen van de benodigde documenten en andere zaken, om een ​​soepele en probleemloze verhuizing te garanderen. Ik zou iedereen die van plan is naar Den Haag te verhuizen van harte aanraden contact met hen op te nemen. Zeer professioneel.

We have been working together with Sonar Apartments for several years to our full satisfaction. Initially, they took care of the rental of two of our apartments in Scheveningen. Through Sonar's mediation, we sold one apartment in 2018. The rental of our remaining apartment is still taken care of by Sonar. Sonar Apartments has always proven very successful for us in finding suitable tenants for periods of several months to one year. They work very professionally, are very accurate and always easily accessible by phone or email. The check-in and check-out processes are carried out carefully and extensively. Reporting - also financially - to us as landlords is always very good and clear and all agreements are met promptly. And above all: the cooperation is very pleasant. We are very satisfied that we can trust Sonar Apartments and outsource the rental to them. Menno Wes.

Very difficult to reach by phone. No one has been reached yet. As a broker these days, you really do need to be reachable.

Ik woon momenteel in een appartement dat ik huur via Sonar Apartmenten. Ik moet zeggen dat ik veel moeite had met het vinden van een huurwoning voor mij en mijn gezin, totdat ik Sonar Apartmenten ontdekte. Na drie maanden van afwijzingen door verschillende eigenaren/makelaars, omdat ik een baby had en zij geen voorkeur hadden voor gezinnen met baby's, schoot Sonar me te hulp. Mijn ervaring met hen is altijd geweldig geweest. Eventuele problemen met het appartement worden altijd snel en adequaat aangepakt en opgelost. Ze zijn altijd zeer professioneel in al hun communicatie. Ik zou ze zeker aanbevelen voor al uw huurbehoeften.

We rented an apartment for a short term from Sonar and found the service very professional. We got a nice apartment and all costs were clearly explained to us, so that we did not end up with surprises afterwards.

For rental and lease arrangements settled down to the last detail.

Ik heb ongeveer een jaar geleden een appartement gehuurd via Sonar Appartementen. Ik zou hun diensten niet aanbevelen, omdat ik te maken kreeg met verborgen kosten (bijv. extra kosten voor schoonmaak en elektriciteit) en een gebrek aan …