steven camacho
I first met Alex, the owner of real estate agency Woonhub, and was impressed by his professionalism and commitment to delivering quality service. Based on this, we decided to hire him as our representative to sell my property. But when we officially started the sales process, his business partner Marten took over the representation – something I had never agreed to. From the beginning, the process was poorly handled. The real estate brochure contained several errors, despite us having provided all the correct documentation. Also, the asking price became a point of contention. Marten insisted on a significantly lower price than what the property was worth, making it seem as if he was only interested in a quick and easy sale rather than getting the best deal in a strong seller's market. Fortunately, my wife and I insisted on a higher price than what Marten recommended. Moreover, the information on Funda was completely incorrect, despite us having provided the correct data. Simple but crucial details, such as the year of construction, were wrong, which was incredibly frustrating. In addition, I work for a company where many employees are actively looking for homes, so I personally shared the ad internally. Six colleagues contacted me with interest, but experienced problems reaching Woonhub. Some were called back, but that never happened. Although I had explicitly agreed to reserve a certain number of viewings for my colleagues, the handling of these requests was unprofessional. Those who did get a viewing complained about Marten’s poor representation: he refused to show important parts of the property, such as the storage room, the bicycle shed and the electrical panel. Also, the buyer who ultimately won the bid shared her disappointment. She found Marten unfriendly and uninformed about the property. If it weren't for her father advising her to ignore the bad representation and focus on the property itself, she wouldn’t have even made an offer. When I discussed these concerns with Alex and Marten, they completely ignored the feedback. With so many complaints from my colleagues, the buyer and my own experience, it is clear that Woonhub lacks quality and professionalism. To top it all off, Alex showed up on the day of the house signing, but he didn't even bring a small celebratory gesture (such as a bottle of champagne), not for me, but for the buyer, who was making her first home purchase. Instead, Alex claimed that he would rather send a custom-made chocolate house than the traditional champagne. Months later, neither the buyer nor I ever received anything. Another example of their inconsistency. Ultimately, I feel sorry for Alex, who has a terrible business partner, but I am also disappointed in him because he committed to being my representative and then passed me on to someone else. The experience was frustrating from beginning to end. Terrible representation, poor quality of work – absolutely NOT recommended!