Roompot Real Estate

Parking is so unpredictable. One time you have a nice little house and the next time you're stuck in a shanty. It's like a lottery. Also, I would advise against buying gift vouchers from Roompot, these cannot be redeemed at booking and must be sent by post.

Never go to the park for 7 nights booked with child children's home number 205 B bad cockroaches crawling on the countertop completely full of fat you put nothing in house full of spiders until 5 am been busy to be able to sleep quietly snot on the walls shit on the toilet / doors stains on the floor floor dirty been to the reception 4 times to have it cleaned what do you get a cleaning package from do it yourself but not eat at the fry bar soft fries chicken nuggets taste like cardboard frikandel to rubber you are wimped out with 200 euros while you paid 1.000 euros for the amusement park ridiculous lawsuit is now set get ready for dirty stuff therefore bah bah not even customer friendly bad no good word

First, we received an e-mail at our company address with the subject 'Your provisional booking has been changed'. Since we had not made a booking, we tried to contact them as well as cancel the alleged booking. The first attempt failed; there is no e-mail address, only a phone number that nobody answers. Cancelling the booking also failed, as the booking could not be found. Two days later we received the following message with the subject 'Payment attempted', this time from Holiday Services. Again, we were unable to respond. We have tried all possible contact options, but nothing worked. I cannot recommend Roompot. It is a dubious company that only sends e-mails about bookings that were never made. Scandalous. We'll see how it goes. After all, it's nearly 500 euros.

I had a phone conversation today with the service point and was helped very well by Jouri. Very customer-friendly and customer-oriented. Thanks to the help of Jouri, I can enjoy a few days in August with our children and grandchild in Weerterbergen. Again, thanks for the help and commitment.

Scammed by Roompot. Paid for a pet but apparently a cat is not considered a pet so they sent it away. The house was completely dirty and run down. Because the house belonged to a private individual, we received only 10 percent compensation while we could not use the services. The complaint to management was barely addressed.

Incorrect and misleading information about cancellation on the website.

At Roompot, the customer feels like no customer, but put aside.

Already 6 times we booked with RoomPot. Every time we were very satisfied, until now. We booked Cochem and knew that there was restoration work going on but no problem since there were food trucks. We thought... until we received an email less than a month in advance with the message that there would be no food trucks present and also that the electric car charging stations were not working. This is our first trip with an electric car and we had specifically booked Cochem for that reason, so there was a lot of stress. Rebooking was no longer possible because it was less than 28 days before departure. On the way to Cochem, we also received an email that the swimming pool was closed due to a defect... We paid the full price for all these services but therefore did not actually get what we booked. We are very disappointed and this was our last booking with RoomPot.

So bad as you are treated on your mail, you have to wait four weeks for service of nothing, you can't even preach someone. Shame shame, there you pay so much money to be sent from the cast to the wall.

How do you destroy a company within two years? Invite American investors, take over Landal, and watch how everything collapses. The staff? Unfortunately, that's collateral damage.

Cozy family accommodation with possibilities for good and bad weather

Head office

For years we have been bringing our secondary school (grade 2) to Kustpark Texel. We rent about 30 chalets midweek. Year after year we are very enthusiastic about the contact with Roompot, the special group arrangements and the placement on the park, the willingness to accommodate, the last minute bookings. It's really great!! In addition we have very good contacts on the park itself with the reception, housekeeping service and swimming pool. Our school, De Hartenlust, is inseparable from the park. Disturbance for other guests? Not at all! We are often located in a kind of corner on the park. The supervision consists of very involved teachers who like to tell the students that consideration for other guests must be taken into account. The Kustpark Texel is an absolute recommendation for secondary schools. I say DO IT!!!

Useless customer service and accommodation. Customer service? You could better say that customers have to figure it out themselves. No accountability is taken at all, where they leave their stuff lying around and empathy isn't in their vocabulary. Items from previous guests in the accommodation, moldy bedding and handprints of poop or blood in the sauna.

Keurig new building, friendly staff at the reception. Great internship location for students. Students are well supported.

The staff is very friendly, helpful and kind. If you come on the weekend, there's no parking space, but during the week there is.

we have booked a weekend sheep pen in Epe. The cabin was so bad the floors creaked, the beds creaked and the cabin was dirty. Immediately on the park a complaint filed Could not offer us another cabin because the park was full. From need to home and what do you get as compensation €70,00 come on Roompot, so you don't treat people like that. So never again on vacation via Roompot.

With our company (80 people) we were at Roompot Gulpen for a week. What a nice location! Everything is so clean, the staff is really friendly and helpful and the cabins are spacious with nice beds and good showers. Every morning breakfast was ready for us again in the dining area and also our dietary preferences were carefully considered. And of course a beautiful environment!

Nice party to work with together.

Beautiful and functional holiday homes, good location, good infrastructure

At Roompot, we have organized a nice work session for 75 people. Started with a meeting at restaurant Bestevaer, beautiful location directly by the water. Then had lunch there and concluded with team building activities right on the beach. It was a successful day!

The website contains misleading information (for example, the price on the website linked to a specific period does not at all match the quote provided). Upon inquiry, you are redirected to the attachment of the quote where the 'real' prices are indicated. Just to know!

The managers are great guys.

Office with good service

Never go with them to sea!!! and pay nothing! They are the biggest thieves! Because we cannot fit in a 16-person cabin and all facilities are closed. I have cancelled and get back 300 Euro from the 1300 paid Euros NEVER and really NEVER more to something of the Roompot!

Terrible angry and disappointed in Roompot. Saturday 15/7 had phone contact. Very unpleasant conversation. We went to look at the park Veerse Kreek. To our surprise, only 1 street was ready of the entire park and nothing else. According to the staff member on the phone, the vacationers who had already visited the park were very satisfied. We were simply lied to, because the entire park is not yet habitable. We knew that part was still unfinished, but this is really terrible. Here you don't send someone for a week for more than 2000,-. Not even a phone call from Roompot that they failed to finish the park in time and offer an alternative. Nothing at all. We had to just go because in 4 weeks the park, which part is visible via the map on the site, would be finished. A me hoela, you really don't care about people celebrating their holiday here. Whether it's a complaint before, during or upon return. There is no other option. It's really very sad how Roompot treats her customers. Asked if we could be called by a manager on Monday. Even that was not an option, we were near Goes and wanted to drive by the head office to discuss a solution. The door would not be opened. The only thing we heard. Free rebooking, this could be done via the site. Upon return home (after half 6) it turned out that this was not possible online at all. We want nothing more to do with the entire Roompot but also don't want to throw away 2000,-. A week for the same price was no longer possible for 8 people. Now finally booked a midweek! We hope for a very good accommodation by Roompot, because this is really so terrible bad. We'll wait and see!!!

Almost unreachable via the service phone number for rebookings. After an hour of waiting, it turns out that the computer systems are down and they can't even view the bookings. Earlier, at the campsite in Kamperland, it was a lot better. They are quick with nothing except with reminders. This has become more of a cash cow than a company where you can purchase a carefree holiday. And then they have recently taken over Landal.... which promises little good. Think three times before you book here anymore is my advice! That one star is still too much. Addition: Fortunately, the contact via WhatsApp does work well, received customer-friendly responses. I hope that the staff are not made slaves of the systems. Based on this, I am adjusting the rating to 2 stars.

Seriously scandalous, I've been waiting for 2 days and hours to find out that I can't rebook because the 28-day term has expired. Now, I say the hospitality sector is closed, so toilets are also closed (handy for people with digestive issues), so how does that work? They refer you to a toilet app, but all those toilets are located in the hospitality sector. And they shift the blame to property owners who comply with the 28-day regulation 😠 just a complete waste, pure money-grabbing. I'm angry at the government because the hospitality sector is safe in cafes... and furious at Roompot's arrogant attitude!!!

Well accompanied to a seaside holiday home.

Poorly accessible, people quickly lose interest. if you want to be big, you also have to take everything big in including communication

Should the company bear the cost of this building at the expense of its customers? Customer service is lacking. If 500 people work here, what are they doing then? Nose-picking, old tales... everything except speaking to customers, not replying to emails or chat messages (response within x time), keeping the phone on hold which is not normal at all, none of this. Applying Dutch regulations to Belgium, placing themselves above European law, etc. This is the first and last time we will book anything at roompot. Pure swindling.

Roompot projects has customer support high on its agenda, but I have not noticed anything of the sort here. Promises to call back are not kept. Bids via email receive no response. Cannot recommend this sales device.

Last year I bought a property. I bought my property for full rental. So far, I am very satisfied! During the purchasing process, I was well assisted. My wife and I visited a sales weekend, which is definitely recommended. Here you can address all your questions. Also now, the cooperation with Roompot is proceeding smoothly. My property is almost always fully booked and I have nothing to complain about the yield. Also, with questions I can always turn to Roompot Projects and/or the Owners' Service.

Fabulous office in a prominent location with an impressive entrance hall

Awesome, just a bus at the catering department 👍 …

Beautiful building.

Fabulous building, beautiful garden!

Beautiful large property

Beautiful and modern head office where they have ergonomic flex spaces, a fitness area, a luxury work café and even a rooftop terrace, and where they work on the ultimate guest experience in their parks, as they themselves say.

What you think of, Family, leisure, warmth, this company hides behind the general terms and conditions. Even in the case of the death of a grandchild, they are really hard! That we had to understand that they hide behind the general terms and conditions. Go and feel ashamed!