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Always easily accessible and problems were solved quickly. As a result, I experienced the rental period as very pleasant

Not surprised that the owner has started a new company again. After moving to Groningen, Bruno real estate is now Nova real estate. At the time of the previous bankruptcy, even black (move to --> Bruno) even black key money was requested and threats were made with the 'Groningse' blacklist.

Transparent, good communication. Definitely recommended!

Extremely satisfied with Robert's communication and working methods!

Very satisfied with the collaboration! Robert is very accessible and pleasant to deal with. He thinks along well and ensures smooth, enjoyable communication.

Much is promised on the front end, however things are handled poorly afterwards. Poorly accessible by phone!

I was an international student who lived in the house for approximately 9 months during the 2022-23 academic year. I haven't really had the time and capacity to write a review until now. It was quite a terrible experience, which started on day one of my move. When I moved in, the kitchen was a mess (I have attached a video of the kitchen when I first entered the house). The countertop was full of empty bottles, crumbs, and stains, etc. The trash cans in the backyard were quite full. There was waste piled up next to the trash cans. It took four hours for one of my roommates and me to clean the kitchen. We couldn't keep up with the garbage collection because there was still waste from the previous tenants. There were two abandoned containers in the backyard that were no longer accepted by the municipality. Omrin told me that those containers hadn’t been accepted for a year. Those containers were still full of trash when I moved in and made an appointment with Omrin to pick them up. During my stay, I had to contact the real estate agent, Robert, several times, but mostly I received slow responses from him, sometimes he didn't respond to my emails at all. As slow as a week or two. I remember that my roommates and I sometimes asked him the same question, and then he would only answer my roommates. I received no response after sending multiple emails at different times. Once, after moving out, I asked him to hold a letter for me because it was important and I wasn't in the Netherlands at the time. I asked if he could refer me to a contact person who lives in that house so I could talk directly with them about picking up my letter. He said he could hold it for me, but after a while he told me I could just ring the doorbell and ask for the letter. I stood at the door several times until someone was home. But everything was cleaned up and my letter was nowhere to be found. Honestly, that’s not even the biggest problem. It's still an example of how irresponsible a real estate agent can be. The worst thing about this situation is that our deposit was withheld without a valid reason. As mentioned above, the house was full of trash on the day we moved in. We couldn't empty the containers on the day we left, and it’s not our responsibility to do so if they remain. Apparently, Robert thought otherwise. I paid a € 385 deposit and he returned € 274.12 to me. I asked for the bill to check whether we had consumed more gas, water, and electricity than we had paid for, but he didn't send me the exact bill. I sent him multiple emails requesting a refund, but he kept dodging providing the documents. I asked him why the deposit was withheld, and he said that he had to pay for cleaning up the trash. Well, excuse me, then why was the house such a mess when we moved in? It’s been almost a year since this happened, but it still irritates me. I have attached screenshots of our conversation on WhatsApp. When I sent him the video I made when I arrived there, and also the video that belongs to this response, he claimed it wasn't true. Then he sent me a screenshot of a video he took of the house in June 2022, showing me the video when he visited. He claimed the photo showed what the house looked like on the day we moved in. That’s really nonsense. This guy didn’t even try to mention the recording date. I moved out on August 31, 2022, and he showed me a screenshot of a video he took in June 2022. He said it was exactly what the house looked like when we moved in. This was the WORST rental experience of my life. I sought legal advice and they said that the contract was very tricky. Some articles were removed but remained ominous. The advisor also said that he knew we wouldn’t pay for the legal service to sue him, because it would cost more than the amount we lost.

Beware of this fraudulent landlord. (See also the news report on sikkom) Robert Ternede is a known scammer in Groningen and does not hesitate to threaten with violence when payment is late.

Quick response. Good service. Top team.

After a very long process (read 8+ months) with an employee who no longer works for them, around May of this year came the relieving message: 'your settlement from 2023 is ready, just needs to be sent.' A few weeks later still nothing received, so I had to ring again. It turned out that the employee no longer worked for them and the settlement was not yet ready. Then went to Gruno. The new employee who took over our address seemed very positive and proactive in starting, and promised me that the 2023 settlement would arrive soon. Now we are another 5 months further and I still have received nothing despite repeated requests. Extremely poor communication, I receive virtually no response to any email. By phone, the person I need to speak with is coincidentally always unavailable etc etc.

Definitely advise against renting from gruno vastgoed, gruno has taken over our landlord and since then nothing is being arranged. It takes months for complaints to be taken seriously, if they are taken seriously at all and anything is done about it. They are very unprofessional, they entered once without announcing themselves and not even for the complaint we had registered.

Making it very difficult to make contact, throwing the rent as high as possible and taking a very long time to solve problems, 1.5 years spent resolving black mold in the room. After contacting the rental committee, they do ps what.

The company's emergency number doesn't even pick up. In case of emergency, we would be dead. Even after we moved, we noticed that things weren't arranged properly. For example, doorknobs were loose, which resulted in us being locked in the room several times. They are obliged to offer us a safe place to stay. Still, it took two months before they sent a contractor. I will take legal action against this company. I strongly advise you not to do business with them.

Fast service. Professional party, definitely recommended!

Well helped with a beautiful studio!

We have a positive impression of Gruno Vastgoed. The contact is always pleasant and professional. What stands out is the good relationship they maintain with property owners, which contributes to smooth and transparent communication. Gruno Vastgoed comes across as a reliable and involved party within real estate.

Very easy