AmsterHomes

Very disappointing experience. At the end of our rental period, AmsterHomes tried to deduct money from our deposit without a good reason. The apartment was professionally cleaned and the only issue mentioned during handover were existing stains on the wall. This feels like an attempt to unfairly take money from tenants and we are not happy with this arrangement. We are now considering legal steps through the Rental Committee or the district court, as allowed according to Dutch rental law. Tenants deserve transparency, fairness and respect, but unfortunately we have not received that here.

Terrible experience. When we refused to sign a rental agreement with a different start date than originally agreed, Maurits immediately broke all communication. No response to emails, just ghosting. Luckily, we hadn't vacated our current home when our offer was accepted - otherwise this real estate agent's scam would have literally left us homeless. Unfair, unreliable and not trustworthy. We dodged a bullet.

Great help with the rental of my property by AmsterHomes. I was offered a lot of candidates and the viewing was very well organized. The entire handling from drafting the contract to aftercare went flawlessly. Next time I will definitely choose AmsterHomes again.

Top service when finding my home!

Maurits helped us well during viewings to make the right choice for a house to buy. We have been living here for a year with much pleasure.

Worked together several times and always professional and fast service!

Thanks for the good cooperation and quick handling!

AmsterHomes helped me very nicely in finding a rental property!

AmsterHomes rented us a property last year. For this property, we transferred a deposit of € 6,900,- to AmsterHomes. Until the deal is finalized, you think you are dealing with a good company. During the handover, Maurits from AmsterHomes took photos everywhere for the handover report which you also receive neatly. Afterwards, things quickly get worse. The floor of the property was sanded just before the handover and re-oiled/lacquered. Immediately after the handover, it turned out that the oil/lacquer was already soaking into the floor and an external specialist indicated that the floor was finished and had been sanded too far. We also took photos of this immediately after the handover and shared them with AmsterHomes (in the person of Maurits). He responded via app that he would take this up with the landlord. From that moment on, it became quiet on the part of AmsterHomes. Recently (a year after the start of the rental period), we left the property and AmsterHomes recorded everything twice during a preliminary inspection and the final handover. Both times during these moments, I indicated that I expected the floor not to become a problem. Maurits stated that the problems were known and an attending specialist confirmed once again that the floor had been sanded too far. For us, that was the end of it and we expected the deposit, as promised by email and verbally by Maurits, to be refunded within the legal period of 14 days by AmsterHomes. Now, after 27 days and several requests to AmsterHomes, they are hiding behind the landlord (known to Justice as a fraudster) who now wants to have the poor floor fixed at our expense. In addition, they are shielding themselves with the notification that the lawn (4m2) in the front yard was not mowed. They conveniently forget that the gardener who was supposed to visit twice a year never came. The fact that the entire house was thoroughly cleaned from top to bottom (cleaner than when we received it) is also completely forgotten. AmsterHomes is now hiding behind the fact that the deposit I transferred to them has been passed on to the landlord. They believe he should now refund the deposit. However: they are the party I did business with and therefore, for me as a tenant, the party I address. AmsterHomes conclusion: Are you a serious (property) owner and want to work with a reliable party? Then do not contact AmsterHomes. Meanwhile, several people have been spoken to about this gang of villains and their methods are not unique to us.

Good and nice office. Always excellent service. I have been renting out my property through Amster Homes for years 👌🏼.

Amsterhomes has withheld my deposit of 3,300 and no longer responds to my phone calls or emails. I now have to involve lawyers because of them. Response to Amsterhomes: After the reviews here, at least three people contacted me and said that Amsterhomes did the same to them. I sent countless emails to get a response, but they all remained unanswered. Let me repeat: although it has been two months ago, NO ONE HAS EVER RESPONDED TO ME, LET EVERYONE ANSWER MY EMAILS. You can hardly call it a process. And when I contacted the landlord myself, it became clear that the landlord had no idea what was going on. I have never heard an apology from the people. Oh, I must not forget to mention that, as far as I understand, you also have a cleaning company and therefore you charge all your residents 'cleaning costs'. Everything I have said can be proven by emails. And thanks to these reactions, I also heard from many other people that you did the same to them. So the fight is real.

We had a terrible experience and would never do business with them again.

Amsterhomes is a pleasant real estate agent, expert and above all realistic. They use the latest tools so you are always informed about the status of your purchase/sale of your property. Truly recommended.

Excellent real estate agents. Easily accessible, quick to respond and a pleasure to work with. Maurits and Gary are top performers. I can wholeheartedly recommend them.

Fast, accurate and skilled, top broker in rentals, purchase and sale. The guidance and contact runs smoothly and the willingness to help with all kinds of housing and financial matters is great.

Extensive knowledge of the city, real estate, regulations and the sales process. Absolutely recommended, reliable and pleasant!

Very satisfied with the approach and contact. Expert team and pleasant to deal with. Would definitely recommend them.

Beautiful buildings and helpful staff, very satisfied!

On 31-08-2023 our rental agreement was terminated and we still haven't received our deposit back, which is now in conflict with the usual term for returning the security deposit. I have emailed and posted an official request for the refund of our deposit, and I am obliged to take legal action within 15 days if this is not resolved.

Very happy with it - quickly and well assisted by Gary. He really understands what you need, delivers quickly and is always available.

Scammers. Took 3300 and don't pay back.

They withheld a security deposit for the apartment that was abandoned and are not responding to emails about this!

They owe me money and are not reacting to any form of communication. The worst experience ever.

Fantastic service and very satisfied with their knowledge and proactive attitude.

I used this agency to look for a house from abroad before I moved to Amsterdam. The worst experience ever. They take advantage of your situation. I advise you not to use their services. They say that they search on multiple websites and that they have 'contacts' to find apartments that are not listed on the main websites. This is not true, they only search on Pararius. Actually, I was the one who found the apartment that I eventually rented, because they don't check the websites that often. They visited the apartment on my behalf. Everything looked great until I arrived. They promised me that the landlord would remove a number of items that previous tenants had left in a room, but when I entered the apartment, they were still there. On the other hand, they did not mention most of the problems with the house in the check-in report, such as the presence of MICE (mice), the house was fully infested (which was easy to see if they had opened the cabinet under the sink or looked into the corners of the kitchen). They told me for two weeks that they would arrange a cleaning service and a mattress protector, but nothing ever came of it. If you complain about these reasonable things, they only say that they are 'shocked' by your comments. The service you get does not match the fee you pay for it. I do NOT recommend this agency. They are just trying to make money with as little effort as possible.

Jelena is amazing, she helped me find the perfect place for me.

I locked myself out around 10:00 PM and within an hour Maurits was at the office with my spare key. He exceeded all expectations and was so polite and kind, despite having to make time for himself in the evening to help me. I can wholeheartedly recommend him!

I am incredibly grateful that I came across Jelena and AmsterHomes! They understood exactly what I was looking for, and all the houses I viewed met all of my wishes, allowing me to choose the best place for myself. They were there from the viewings until the check-in and inspection, happily answered all my questions, and even helped me arrange my utilities, which was a dream! It went smoothly and I am incredibly happy. They are also very professional and kind, and I really can't recommend them enough! I am eternally grateful for them!

very satisfied with the collaboration. pleasant communication and the process was very well guided!

We rent out all of our homes through Amsterhomes due to the high-quality service and support with maintenance. They really help us with managing the properties.

Top company, with whom we have been working together for a while now. Neat people and always tidy. Hope to continue working with them for years to come in the future. Kind regards, Fati cleaning

I have done business with AmsterHomes several times. I like having a fixed point of contact for all my matters and am always pleased with the quick response from Maurits.

Always very satisfied with the collaboration with AmsterHomes! Clear and pleasant way of communicating, solution-oriented and knowledgeable. We would also like to thank you on behalf of our clients!

I was looking for a rental property for one person, which is quite difficult in Amsterdam, and Maurits helped me with the search. As soon as I expressed interest, Maurits did everything he could to help me, the viewing was quickly arranged and everything went smoothly. I've been living here for a month now and am incredibly satisfied. If you are looking for a good real estate agent, be sure to ask for Maurits! He knows exactly what is available on the market and helps you find the property!

The collaboration with Maurits van Amsterhomes and his colleagues is recommended. Amsterhomes is very professional and service-oriented. Working with Amsterhomes has therefore been experienced as pleasant. Both for landlords and tenants.

Amsterhomes fantastically helped me find a new home.

Had a good experience. Highly recommended.

Words fail to describe how AWESOME Jelena is! From the first e-mail until arrival she was so professional, caring and reliable. She made sure that our experience ran as smoothly as possible. Her responses were always spot on and she did more than expected. After arrival she still helped us and showed how much she cared about us. We will never forget our experience with her.

Amsterhomes has helped me with renting out my apartments. With great professionalism, valid and up-to-date contracts and support for the new tenants during their move. Both parties had a great experience.

Amsterhomes has already successfully guided us extensively. The professional approach ensures both satisfied tenants and landlords. Amsterhomes also goes beyond what is expected, for example by giving the landlord tips on how to optimize the property for rental from the perspective of a satisfied tenant and landlord. Amsterhomes keeps an eye on the main points but also doesn't forget the details. This guarantees the quality from intake to a signed contract.

Excellent service and access to a large number of top apartments! Really enjoyed working with AmsterHomes!

I had a pleasant experience with AmsterHomes, a neat office with friendly contacts! Recommended!

I would certainly recommend them and will use their services again in the future.

Within a short time, Gary&Marleen from Amsterhomes found us a home that fully met our living wishes. They provided good service throughout the entire process and were open to questions. Top! I can recommend them to everyone.

Amsterhomes assisted me well in finding the right tenants. Amsterhomes seemed professional to me and I experienced the collaboration as very pleasant. Keep up the good work!