Maurice Koertshuis
If I could give 0 stars, I would have done so. This real estate agency excels in disorganization and poor communication. After a week of not hearing anything, I was informed by email that the rental had gone through via an 'other agent'. A few days later, again by email, I received the message that I had been selected after all and that I could move into the apartment within two days. The next day, this turned out to be incorrect again: a mistake had been made and the email had been sent to the wrong person. This immediately clarified that the process had not actually gone through another agent. Clear and reliable communication should be the core of a real estate agency's service, but UrbsLiving does not seem to take this seriously. Given the surprisingly numerous positive reviews, I also strongly question their reliability, as this rental process was far from professional. A particularly disappointing experience.