sara fusha
I think this is one of the worst real estate agencies to rent a house from. They give you an old house and expect a new one. Not to mention their support during the four years that you live there: it's nonexistent. As soon as they give you the keys, you're basically on your own. My recommendation is to take pictures of EVERYTHING, even the scratches on the walls. The reason for this is that they constantly change staff, so the person who comes to do the inspection will assume you received the house in perfect condition and expect that as well. They then come with: 'The sink overflows after 2 minutes of running water' at the small sink in the toilet. Check the pipes, clogs and air filters before you get the house and report it immediately. If you do it later, you're responsible for it yourself. And they charge you about 400 euros for the cleaning after you move out. So make a decision: hire a cleaner or don't clean the house at all before you hand it over. That cleaning problem is also based on the experience of colleagues who had the same real estate agency, so it seems to be a recurring problem. If you have stairs, it costs 400 euros! In my case, I left the fridge frozen, so that might have been a bit more work, but we had cleaned the windows, toilets etc. and still had to pay for 6 hours of cleaning?! Nonsense! I can't say that you should avoid this real estate agency because there are no houses in the Netherlands, but if you can, please do so! Stay safe! Oh, and I haven't even mentioned the fact that they will insist on showing the house to others, even if you're not in agreement for various reasons (you can't wait for them because they also cancel appointments), to rent it out to other people. They come with laws and regulations. My advice: check your own regulations. No one can force you to show the house as long as you're paying for it. When it suits them, they play the legal game. My advice: read your regulations yourself and respond in the same wording. After Bricks' answer: Hello Brick, First of all, YOUR answer is emotional and degrading: 'we don't understand how someone can live in these circumstances'. When I entered the house, I was told that some things weren't perfect and that this would be taken into account when returning it. There are photos and a report that describes the condition of the house. It's certainly not a brand new house. As for viewings, your cooperation was lacking. I proposed times when I would be available, but you insisted that I couldn't do that, which meant that you could still come by. Legally, you can only enter a property in emergencies such as water leaks, fire, etc., not because you want to rent it out the next month. You should know this by now, as I've mentioned this multiple times via email because you kept insisting on viewings. Furthermore, your communication, even by phone, has been completely distant over these four years. You had no eye for the problems I as a tenant experienced and tried to hide your responsibilities behind articles and laws that, if you checked them, don't always hold up. I reported the problems, but you simply never took them into account. You use these tactics to intimidate people without experience and pressure them to get into legal trouble over the smallest things. Again, this is NOT constructive. According to the law, you can't expect that you'll get a new house when you give them one that has lost value. Furthermore, you rent out a house without furniture but charge for damage to Luxaflex, which in theory is furniture (not walls). If you also rent out Luxaflex, there should be a clause in the contract that takes into account acceptable depreciation. That thing had already lost value before I moved in four years ago, so it's unfair that I have to pay for the damage. Ultimately, your answer is simply pathetic and not based on honesty or reality, but on hiding your mistakes because you want a good review, it's defensive. There are more bad reviews and guess what? They all say the same thing, so it's a pattern. Finally, I've lived in various countries and swapped many houses, yet you've won the prize for the worst real estate agency I've ever experienced! Congratulations!
