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Wij hadden helaas een zeer negatieve ervaring met deze makelaar tijdens een bezichtiging. 7 Mei, woning in Hengelo gld). De woning zelf sprak ons enorm aan, vooral de tuin en de sfeer van de locatie. We keken echt uit naar de bezichtiging, maar binnen vijf minuten stonden we alweer buiten door de manier waarop we werden behandeld. Op de dag van de bezichtiging kregen wij onderweg autopech. De auto verloor vermogen en produceerde enorme witte rookpluimen. We hebben onderweg contact gehad met onze garage in Deventer, een leenauto geregeld en daarnaast ook expliciet telefonisch overlegd met het kantoor van de makelaar over wat verstandig was om te doen. Wij gaven aan ongeveer een half uur later te zijn. Vanuit kantoor werd gezegd dat we gerust alsnog konden komen, ondanks dat er aansluitend nog een andere bezichtiging gepland stond. Uiteindelijk kwamen we ongeveer 35 minuten te laat aan op een bezichtiging van 45 minuten. Dat begrijpen wij uiteraard zelf ook en daarom boden wij direct onze excuses aan. Wat ons echter enorm tegenviel, was de ontvangst door de makelaar/eigenaar. De deur ging open met letterlijk de woorden: “Bent u de man die 40 minuten te laat is?” Geen begroeting, geen begrip voor de situatie en geen enkele poging om het gesprek op een normale manier te starten. Toen ik vervolgens zelf “goedemiddag” zei, kregen we direct te horen: “U weet dat we nog maar 10 minuten hebben?” Natuurlijk snapten wij dat er weinig tijd over was. Maar gezien het eerdere contact met kantoor had ik op z’n minst een professionele en klantvriendelijke ontvangst verwacht. Bijvoorbeeld iets als: “Fijn dat jullie er alsnog zijn, helaas hebben we niet veel tijd meer, maar kijk gerust even rond.” In plaats daarvan hing er vanaf seconde één een zeer vijandige sfeer. Ik heb zelfs nog uitgelegd wat er onderweg gebeurd was en beelden laten zien van de rookontwikkeling van de auto. Ondanks dat probeerden wij positief te blijven en alsnog een indruk van de woning te krijgen. Tijdens de rondleiding werd de toon echter alleen maar vervelender. Opmerkingen als: “Zo kan ik geen huis verkopen” en “Jullie zijn niet serieus” werden letterlijk gemaakt. Dat vond ik eerlijk gezegd behoorlijk beledigend. Wij rijden niet met ons gezin meer dan een uur heen en weer, regelen onderweg een leenauto en overleggen vooraf netjes met kantoor om vervolgens “niet serieus” genoemd te worden. Ik probeerde het gesprek juist constructief te houden. Ik gaf aan dat mijn vriendin graag terug wil naar de Achterhoek en dat wij wél serieus geïnteresseerd waren. Ook stelde ik normale inhoudelijke vragen over de woning, zoals over de opgenomen clausules (bijvoorbeeld de ouderdomsclausule) en of er een bouwtechnisch rapport aanwezig was. Toen bleek dat er geen bouwkundig rapport lag en ik in een luchtige toon zei: “Ja haha, lekker bij de koper neerleggen,” werd daar direct zeer geïrriteerd op gereageerd met: “Is dit de toon? Laten we maar stoppen.” Ik stond echt perplex. Ik had juist meerdere keren gevraagd hoe hij het prettig vond gezien de beperkte tijd en het volgende gezin dat eraan kwam. Ik probeerde rekening te houden met iedereen. Mijn vriendin en ik stonden allebei verbijsterd buiten. Uiteindelijk mochten we nog heel kort zelf rondlopen, maar de hele ervaring was inmiddels volledig verpest. Vanuit de auto heb ik vervolgens nog naar het kantoor gebeld om mijn ervaring te delen en gevraagd of ik wellicht de eigenaar kon spreken. Toen bleek dat de man die ons had rondgeleid zelf de eigenaar van het kantoor was. Dhr Lebbink. Ontzettend jammer allemaal, want de woning zelf was interessant. Maar door deze ervaring is ons enthousiasme volledig verdwenen. Een bezichtiging hoort professioneel, respectvol en klantvriendelijk te verlopen — ook wanneer mensen door overmacht te laat zijn en daar vooraf netjes over communiceren. Ik heb hem gisteren een bericht gestuurt met de mededeling het alles te betreuren en ik vroeg hem mij te contacten. Tot dit moment niets van hem vernomen.

Fijne vriendelijke en zeer toegankelijke makelaar. Weet wat er speelt in de buurt. Heeft kijk op de prijzen

Het contact was goed en voelde snel vertrouwd. Voor ons een hele stap in een onbekende omgeving maar Casper en Bert hebben ons vakkundig geholpen met het aankopen van onze droomwoning. We hadden ons geen betere aankoopmakelaar kunnen wensen. Het contact met de andere collega's van kantoor verliep ook fijn.

During an intensive search that ultimately lasted more than a year, Bert was always patient, accessible and provided me with expert and pleasant (sober) advice. Also, a viewing together with Chantal went very pleasantly. I felt in safe hands with this real estate agency and am extremely happy and grateful that, thanks to them, I was able to acquire the ideal house for me!

Contact met onze makelaar Chantal liep altijd goed. Ze reageert altijd snel en heeft kennis van zaken. Ik zou onze makelaar aan anderen aanbevelen.

We zijn heel goed geholpen, vriendelijk, deskundig en snel schakelen. Goede bereikbaarheid, ook via de app.

Casper is een fijne makelaar, heel betrokken, optimistisch, realistisch en de communicatie verliep soepel snel en fijn. Ik beveel hem 100% aan.

Deze makelaar is competent en professioneel. Voldeed perfect aan de verwachtingen. Maakt geen loze beloften en dus ook geen issues.

Ik heb wederom gebruik gemaakt van deze makelaar en weer zeer tevreden. Goede begeleiding en advies door Antonie. Vlotte terugkoppeling over de bezichtigingen. Contact momenten met, zowel de makelaar als kantoormedewerkers, verliep prettig en vlot. Goed bereikbaar. Mocht er een volgende keer komen dan zal ik ook zeker weer gebruik van ze maken.

Good accessibility and quick response to questions. Clear, concise feedback after viewings. Verifying starting points and adjusting if necessary. In short, pleasant cooperation with good advice.

The contact went smoothly with all the nice people. The guidance of any spectators and buyers also went well. Furthermore, you can address all questions properly.

Contact with Chantal was pleasant. She works according to her own vision and applies an adequate approach. Recommended!

Firstly, they also listened to the proposals we made. Good communication is a given. Nice support in selling my parents' house.

Fine contacts, good advice.

Contact went well, I was well assisted by the relevant real estate agent. I would definitely recommend him to everyone.

Goal-oriented real estate agent, enjoyable to deal with, backed by a very professional team.

Fine, think along with solutions. Take the time for initial meetings. Maintain good contact after viewings.

Great real estate agent! Open - clear - concise lines - friendly. And knowledgeable, we are satisfied with the communication and explanation plus guidance.

Excellent experience due to asking price and bids with motivation. Also the presentation and prospectus were very good and effective. Guidance was also experienced as very pleasant. I am happy with these buyers.

Everything went well, although you do need to remain attentive to what is done/worded administratively. This specifically concerns what is worded in the draft purchase agreement. I was even contacted outside of office hours, which isn't necessary, but does show commitment.

Super fine helped by a nice and friendly team. Good communication and everything was quickly sorted out. We are very happy with our house.🤩 …

The nice thing about this real estate agent was moderating high expectations. This way, I had a better picture of the property that I sold.

The contact was excellent, taking all the time needed regarding guidance during preparation and sale

Very pleasant contact with the real estate agent. We were guided in everything and kept informed. This real estate agent takes the time for everything, which we experienced as very special.

Clear, transparent, and consistent in communication. No long process of viewings, just 1 day, then offer and the job was done. In my opinion, the real estate agent had to do little effort for our house. Therefore, I find the price-quality ratio of our assignment out of balance.

Pleasant contact, clear communication, good advice and smooth handling. This realtor is definitely recommended.

Contact with the real estate agent was good, she helped me tremendously with everything and my expectations were exceeded!

From the very first introduction, there was immediately a feeling of familiarity that only grew stronger as preparations for the sale progressed. Good advice on what to do and not to do for the sale, as well as the process for photographing the property. In addition, an accurate assessment of a market-conform selling price for our house (also confirmed by a former real estate agent). All of this made us very happy because our house sold quickly for a very…

Contact with the real estate agent was excellent, the house sold quickly for a very good price. I am very satisfied. The photos and video were very well displayed on Funda. Glad we chose you as our real estate agent.

A very nice realtor both during the purchase of our new home and the sale of the current home.

Always very quick and expert responses. One really nice realtor that I can recommend to everyone. We were helped very nicely.

'My realtor sold my apartment quickly and professionally. Good communication, clear agreements, and a top result! Definitely recommended!'

Contact with realtor Nadine was excellent. Clear explanation and good communication about progress.

From the beginning, good and fast communication with the real estate agent. They put a lot of care into selling the house with ultimately a great result.

good insight into business market, sold company house at the same time, went well, excellent services

Extremely satisfied with the service. Fully taken care of during the process, with a quick and expert handling of the sale.

The realtor had knowledge and a lot of experience about the neighborhood. The sales site of the house looked perfect.

Good contact, good help. No question is too much and you are helped quickly, well and professionally. Super!

The contact proceeded quickly and adequately from the moment of the quotation request until the final completion. What we could expect was always clearly explained.

Had a good contact and is well prepared for her clients. All in all, a good experience. I would definitely recommend her to my environment.

Fine, personal contact and good advice, also for matters not directly related to sales.

Patricia is as she also comes in and out of this entire process social, professional, open, knowledgeable. The contact proceeds very pleasantly. The office is easily accessible and reachable. She is punctual and keeps to the appointments. Nice and fast sales.

A very pleasant contact with Patricia van Dam! 'Personal with Patricia' the slogan that fits perfectly with the entire process! Don't doubt but contact then you yourself experience a pleasant contact but also very knowledgeable in all aspects.

The contact went well. A good real estate agent. Everything neat according to the agreement. I would recommend this real estate agent.

Human, friendly and always available if you have questions. Great help with the quick sale of our house.

personal, engaged, social, without a smooth, pushy sales pitch - not to the seller and not to potential buyers, in short a lovely person, she is approachable and thinks along with you!

We got to know Patricia van Dam as a very expert and reliable real estate agent who has served our interests very well. Due to her expertise, insight into the local market and good preparation, there was a good sales process. It was always possible to have contact, via email, phone or app, which made communication very smooth. There was a good relationship, warm and human and at the same time very task-oriented and businesslike.

Contacts ran smoothly, quickly accessible and thinking along with the customer is highly valued!

Patricia is a pleasant realtor with lots of experience. She advised and informed us well. We would definitely recommend Van Dam real estate!

Top realtor who really takes the time for you and always provides expert advice!

Very good experience with Patricia and would therefore definitely recommend Van Dam Makelaardij. In a time when many real estate agencies had a waiting period due to the holiday season, she managed to surprise us with quick action. Friendly, expert and available when needed. In short, truly a top performer!

Couldn't think of anything that could be better. In short: recommended, is fast, enthusiastic, expert, decisive, a top performer 👍👍

Familiar, expert and fast. At a very reasonable rate.

Rob is a fine real estate agent. Clear in communication and explains everything very well. Reacts quickly to questions and involved up to after the handover.

Congratulations on the guidance during both the sale and purchase of a home. The guidance was personal, which we greatly appreciate! The lines were very short and the real estate agent ensures you don't have to wait long for a response. Also, good attention is paid to the wishes of the seller and the buyer. So that is incredibly nice!

I am very pleased with how both Remco and Rob guided me through the sale of my house. Thank you both sincerely.

Really great to be able to sell our house with the lovely guidance of Rob! I would definitely recommend engaging Rob when selling your house.

Rob and his team advised us well and did a great job. It's very special that Rob invested an entire Saturday to do viewings. The whole process was completed smoothly and correctly.

Rob helped us very neatly. Definitely recommended!

Very satisfied! Quick contact, you are well informed about things you hadn't thought of and everything is explained clearly. Great! Thanks a lot

Purchase and sale of homes and commercial properties, appraisals, insurance, mortgages and advice. The realtor and advisor of the region.

Contact with the real estate agent is good. Easy to reach and expert in his field. Also very helpful with all matters regarding the sale.

During the sale of our house, the real estate agent advised us well and we experienced this as pleasant. Therefore, we recommend this real estate agent!

Excellent progress, agreements are kept!. Good contact and clear communication. Nice to work with

Had good contact with them.

Two times I had my house appraised by RBM. Both times, I was able to receive a valuation report very quickly. Pleasant and smooth communication via Whatsapp.

Marco provided a purchase appraisal report for the property I am going to buy. RBM is skilled, keeps appointments and handles your request personally. A real recommendation, even if you want to live in Zutphen!

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