Y & S
Personally, I found the service of my purchasing agent, Kam & Bronotte, disappointing. For example, the agent I was connected to (Jeffrey) regularly did not join me for viewings (or was replaced by someone else). Jeffrey was almost always busy with others. Perhaps he didn't want to deal with me (low price category)? Did he perhaps dare not say that and therefore kept putting it off? For the viewing of the house I eventually bought, I went alone the first time. On the second visit an assistant came along. It's a nice house, but afterwards you realize that the agent did not look properly at a number of essential matters. Take for example the water heater (poor maintenance) and electricity (no residual current device). There are still a number of smaller things, on which I had hoped the agent would have pointed out to me and which I thought the agent would bring his expertise. Also, with this agent you have to go behind the papers yourself. You assume that the necessary information about a house is neatly provided before you make your offer. Well, that was not the case. I had to ask for many missing documents.... You certainly already guess it: at the handover there was again someone else from Kam & Bronotte, and also there the agent had no involvement, so that person might as well have stayed away. Afterwards I think that I could just as well have done it myself, which would have saved me the commission!