Renthouse Real Estate

Attention for expats, Scam Alert: they are okay, until your contract expires. When your rental agreement expires, there is a risk that your deposit will not be refunded without a valid reason. After ending my rental agreement, I experienced problems getting my deposit back. Even after 14 months, this has not been resolved. They tried to withhold € 1.500, citing a fine of € 1.000 for insufficient toilet cleaning and another € 500 for heating costs, all without providing any evidence. While I resolved the cleaning issue, they insisted that I wait a year for a solution regarding the heating costs (when they would receive the heating balance). After a year, they received the heating balance and told me I had a negative balance (I had to pay about € 200 extra, but since they didn't call me, I should be grateful). I requested to check the bill and after calculation, I am supposed to get back € 400,-. However, after sharing my statement, they changed the story and claimed that as the last resident of the apartment, I am responsible for the entire year’s heating bill (without proof). I left the apartment in August. When I pointed out a clause in the contract stating that I was not liable for the bill, they stated that the apartment was no longer their responsibility and advised me to contact the owner directly. I have had no communication with the owner and do not even know their identity. This situation feels like a farce. Since last week, I am waiting for the owner to contact me, but she has not called back. Ps: They received the invoice 15 days before my email.

Beware of this agency! Renting through them was the worst experience I've had in this country. Initially, everything seems fine, but once it’s time to check out, the true nature of this agency comes to light. Their agent (whose name I won't mention, but others do) is completely unprofessional and biased, and only caters to the landlord’s unreasonable demands to deduct from your deposit. Even with sufficient evidence against the deductions, they ignore the tenant’s side and show no respect for fairness. Their attitude seems to be: “Just pay so we can move on to collecting fees from the next tenant.” It's incredibly frustrating that they forget that the tenant is also a customer. Fortunately, my lawyer helped resolve the situation, but I want to warn others – especially expats – to be careful when dealing with this agency. I would not recommend them to anyone.

Lack of transparency, we were called out of nowhere for a rental period of 2 years, instead of only 1 as stated in the initial booking. Marcel is to be avoided, rude and has a superiority complex towards women. It's a trap for expats and does not recommend it.

Most unprofessional answer 🤣🤣🤣…

Always good experiences with Renthouse team

Renthouse is a reliable, efficient and professional real estate agency. The service is excellent and the teams quickly answer all your questions. I recommend Renthouse!

Getting my apartment went the smoothest ever with this company! Had such a great experience everywhere. Tony was so helpful and friendly, so happy with my apartment!

Not particularly friendly

Our family rented an apartment from Renthouse and we were very satisfied with our interaction. Every appointment was on time, all questions were answered. Special thanks to Tony Munninghoff for his responsiveness and providing the highest service level.

My husband and I rented our apartment from Renthouse Vastgoed B.V. and are very satisfied with our experience. Special thanks to Tony Munninghoff and Femke Campbell for their help, quick responsiveness, and professionalism. We felt that we were in good hands.

Excellent service

I've had fantastic experiences with this company during my rental trip. Not only does the apartment exceed all expectations, but the staff were extremely helpful and friendly - they explained all the details and fun facts for a new expat in NL. The contracts were well-written and explained, and the check-in process went very smoothly as well. Overall, I highly recommend working with this company if you are looking for an apartment in Amsterdam.

Daman and I are fortunate that during our search for a rental property in Amstelveen, we came into contact with Tony from Renthouse Vastgoed BV. As expats, finding a place and understanding the entire housing situation in NL was hectic - relying on Tony during this transition made it, to say the least, much less stressful! Tony was always calm and listened to all of our requests for information. He responded immediately to our questions and helped us make a decision. Tony was there for the US! We would and will recommend Tony to anyone on the market looking to buy a house. We will also look to Tony and Renthouse Agency if we have future real estate needs. We were impressed by Tony's professionalism and his genuine interest in ensuring that we were satisfied with our final decision about our new place. The best thing is that we now have a new friend - a friendship that will continue to grow!

Caring and fast support, thank you Renthouse!

Very fast, friendly and professional service. Highly recommended

Very good service and advice from rental agent. Recommended.

Fair and professional service...I stayed for 3.5 years in a rental property that I rented through them. Frans is a gem of a guy. He remembered my name every time I called him for something, whether it was for repairs or an extra item needed. He always arrived exactly at the time he promised. Even after we left the house and moved back to our country, he did not charge any extra cents for unexpected expenses (a situation that other agencies in Amstelveen usually take advantage of). We even received the security deposit back exactly as we expected, without unnecessary deductions. Thank you very much Frans... I can wholeheartedly recommend this real estate agency to expats for renting a house in and around Amstelveen.

Nice people. No problems with them as a tenant.

They largely do not respond to tenants and they don't do a good job of following up on complaints arising from problems in your rental property. They require a lot of follow-up to ensure everything is done and charge hidden maintenance costs without discussing this with you beforehand.

It's a very professional rental agency and they keep you informed of every step. My housing broker Patrick was very helpful and patient in answering all my questions. He even contacted previous tenants who had left the property for information about utilities and informed me about it, which goes above their responsibilities. They are flexible to the wishes of the renters and communicate effectively with the landlords. I would highly recommend them to anyone looking for a new place in Amsterdam.

We were very well received and we appreciate the sincerity of Lou enormously; she helped us greatly. I recommend her 100%

They tell you what you want to hear so that you can sign the rental agreement.

We have been renting out 4 apartments through Renthouse for 10 years. Good agreements and short lines of communication. We are very satisfied with them.

DO NOT GO TO THIS AGENCY! It's no wonder the agency has disabled reviews with one to five stars: it is unnecessary to say that I had the worst experience of my life with this agency and have been renting for 7 years. Unprofessional, arrived late to every appointment (I even had to reschedule a work appointment due to one of their agents), and WORST OF ALL: I was left without an apartment with a notice period of less than 1 month - AND they will not help you find a new apartment. They will not help you communicate with the landlord or try to change their mind (in my case, I would get a contract of 6 months + 6 months, renewable upon successful rental, which they never renewed. Their agents will lure you with malicious intent just so they get a nice old COMMISSION. They were also useless for the check-out appointment and besides arriving 30 minutes late, she did not have the keys to perform water measurements. Unprofessional as they are at renthouse real estate bv.

Poor handling during termination of cooperation! Apartment neglected and then still trying to rent it out without asking permission. They pull out all the stops to evade their responsibility. The deposit is wrongly withheld by them, forcing you to accept whatever Renthouse deems correct for claims. After being a customer for 10 years, this is a real disappointment!

Looking for a quality rental agent? DON'T KNOCK ON THIS DOOR, why? * EXTREMELY UNPROFESSIONAL TEAM. Good impression during the first appointment but then a terrible experience. Lack of communication skills and failure to keep agreed appointments regarding the process. * NO STATUS NOR INFO ABOUT PROGRESS. Do not provide status updates on house viewings. Given the excuse, it is not possible to provide records of visits. After consultation, they promised to send an update by email, but you were simply scammed. * NON-COMPLIANT WORK METHOD. Conduct house viewings without prior notice while the apartment is occupied by a tenant. Violation of privacy regulations without consent from tenants and owners. Despite the initial warning, the agent remains rude and ignores You are better off spending your money elsewhere and getting better service and quality. Most agents charge a comparable commission rate. You don't want to deal with a non-professional Uber team