Esther Arensman
I had problems with serious moisture and mold due to delayed maintenance by the landlord. This was established by the rental committee. In addition, I also had issues with rising damp. This has been confirmed by a structural report and a company that specializes in moisture, according to the landlord, the house was already dry in March 2024, which was established by a maintenance company and their caretaker who conducted the last moisture measurement. With the window I received, the maintenance company was not even satisfied. It is a large window that could not be opened for ten years because there was no window opener in it. In December, most of the defects were resolved; however, the landlord never checked. An investigation followed by your company for rising damp. This turned out to be correct. The company that you have engaged treated and insulated only one wall, not the entire house, which was clearly noticeable throughout the winter. The landlord now claims that the house is better insulated because of this? The maintenance company had personally said that the kitchen wall was insulated. The landlord is making suggestive comments suggesting that if windows and grilles remain closed, condensation and moisture accumulation can occur. That is correct, but fortunately these are open and I ventilate and air out daily. I find all this confusion around the companies very annoying, and I end up with an undeserved bad name along with various unpleasant remarks that I have to put up with. If the client now makes good agreements with all the companies involved, such as yours, then this confusion is unnecessary. I don't know better or if there has been only one wall treated and insulated by your company and those you work with. For certainty, I had it checked again, and indeed only one wall was insulated and not the entire house. I think this is a sign of poor communication/information; I am not a client. I know my responsibilities as a tenant now the landlord and the companies.
