Interhouse makelaars

Sinds 2012 doen we zaken met Interhouse Hilversum. Goed geregeld. Zeer tevreden steeds weer en jarenlang.

We moved to a furnished apartment that 1) was not cleaned (poop stains on the carpet that came out with one carpet cleaning, broken toys in glassware and dishes, stacks of paper and dirt under furniture, poop stains in the toilets, etc. (I could go on) 2) had broken appliances (washing machine/dryer not properly connected causing the floor to be flooded, freezer above broken, pond pump broken) 3) had broken furniture (commodes completely unstable and tipping over, broken and cracked plates and glasses that can't hold liquid, springs from the footstool completely gone and unable to bear weight, carpet on the stairs not properly fixed to the stairs causing slip and safety issues, etc.) 4) had non-working electricity (multiple outlets not working, the ventilation in the bathroom not working causing alarms to go off after hot showers) 5) had a bad handover (on the photo there were 4 sets of keys, we received more than 50 without information or labels). We asked for instructions for the fireplace and they answered with 'wood'. 6) There was trash. We opened drawers and found broken sunglasses, hats clearly not worn for years, Tupperware that didn't fit together, etc. 7) The items that were on both photos of the apartment (taken before we realized for the last time that we had bought the house) and the inspection by our real estate agent had changed, resulting in the furnishings not being what we expected. All TVs were gone, a desk was missing, a single mattress was left without bed frame, etc. The communication from the real estate office, Interhouse, was not optimal. When we report a defect, they say that no one has ever had that problem before. At check-in, clearly none of the outlets were tested. They also dismiss this as defects in the rental conditions, despite advertising a furnished house. I currently advise against hiring through them as a representative if you want a smooth process. I will adjust my message if there is improvement in the next two years. Should you still have to hire through them, document everything by email and force them to add supplements to their check-in photos. Try every outlet and switch. And if they ask you 'can they send someone', then they don't ask that and have already sent it. That's quite annoying and a lack of respect for personal space and time.

What an incredibly bad experience with this real estate agency! They first make empty promises and give you hope, to then completely let you down with the most ridiculous excuses. Our joint income of €8000 per month was supposedly not enough security for a property of €2000 per month? Who do they actually think they are dealing with? This clearly feels like a lame excuse to reject us, while initially acting very enthusiastic to reel you in. On top of that, the employees are downright arrogant and disrespectful (Naomi Wallet 🤢). They are young girls who greatly overestimate themselves and clearly have no idea how to treat people properly. Their attitude was unprofessional and condescending from the beginning, as if they were better than their clients. The entire process was a waste of our time and energy. I strongly advise everyone not to work with this real estate agency. They are dishonest, untrustworthy and show that they have no respect for their customers. Please find another realtor who does understand what professionalism means.

‼️ AVOID INTERHAUS AT ALL COSTS! ‼️ I want to warn everyone about renting through Interhaus. My experience with them was a complete nightmare. I moved out of a property in Hilversum, Simon Stevinweg 44. After waiting for a month for my deposit (which amounted to almost € 2000), the landlord suddenly came up with a number of ridiculous extra charges. Without any explanation or proof, I was charged for taxes and replacement of locks. To this day, I have not received any invoices or documentation that justifies these 'costs', but € 500 was deducted from my deposit! I only received € 1500, while I had left the apartment in perfect condition. This kind of behavior from the landlord, combined with the total lack of support from Interhaus, is unacceptable. If you value your money, time and peace of mind, STAY AWAY FROM INTERHAUS!

De slechtste ervaring ooit. We hebben onze borg niet teruggekregen na de overdracht van de woning. We wachten er nu al 6 maanden op. Tijdens de eindinspectie (voordat we de woning verlieten) bleef de verhuurder wijzen op gebreken die er al waren voordat we erin trokken. Interhouse had vooraf foto's gemaakt van deze gebreken, maar de eigenaar geloofde die foto's om de een of andere reden niet, en Interhouse heeft niet geholpen om dit op te lossen. De verhuurder vroeg om een ​​extra maand huur, ondanks dat ik hem de afgesproken opzegtermijn van een maand had gegeven. Toen ik de situatie aan Interhouse uitlegde, gaven ze me gelijk, maar kozen later toch de kant van de verhuurder (uiteraard, omdat hij hun klant is). De verhuurder en Interhouse zitten in hetzelfde schuitje.

The worst experience ever! I left more than a month ago and they keep taking money from my deposit for costs that I don't even understand. The costs are enormous and there are no details, and when I ask for them, they don't give any explanation. It seems like the landlord is trying to renovate his house with my deposit. I don't even know for sure if I'll get my deposit back. I had to go to the police station, call a lawyer and then engage a debt collector. They keep sending me costs for a handyman who doesn't even do things that nearly 1000 euros worth of repairs, while he can do everything in one day. And when I ask for details, they tell me nothing; the worst office ever. Be careful, they rob you!! And you never hear anything else about your deposit. Up to today I still receive invoices for 'handyman work' for 'various jobs' that cost 300 euros each and I don't understand why he doesn't do everything at once. Never get involved with this office, you'll never get your money back. I asked them why the cleaning cost 380 euros, while it's 35 euros per hour and legally you can't even have someone work 10 hours a day... they remained vague about cat hair. They said that they had to take the sheets to a laundromat. Huh... and that's 380 euros.... correct. And then they tried to make me pay for a mattress that I didn't even sleep on!!!! I asked them for photos, but they couldn't provide them, so just stay away from it, otherwise you'll never get your money back.

Ze leveren simpelweg niet de diensten die duidelijk op hun website worden geadverteerd. Dat is op zich prima, maar waarom misleidende informatie geven en potentiële klanten negeren? Toegevoegd: Als reactie op de opmerking van de eigenaar - deze service, gekopieerd/geplakt van de officiële website: INSCHAKELEN VAN INTERHOUSE VOOR HET VINDEN VAN EEN HUURWONING U bent op zoek naar een woning die perfect bij u past. Zodra u die gevonden heeft, wilt u er zeker van zijn dat u deze huurt onder gunstige voorwaarden en met de juiste huurovereenkomst. Dit kan lastig zijn in een hectische en vaak onbekende woningmarkt waar de vraag hoog is en woningen schaars. Het vereist kennis, snelheid en het juiste netwerk om de juiste woning te vinden en te huren. Zelfs als u erin slaagt de juiste woning te vinden, is het proces nog niet voorbij. Hoe zorgt u ervoor dat u de woning ook daadwerkelijk krijgt en hoe kunt u er zeker van zijn dat de voorgestelde voorwaarden en de aangeboden huurovereenkomst eerlijk en correct zijn?

Responded last Monday to an apartment in Hilversum. That same day I received a call back from Naomi of Interhouse, informing me that I was eligible for a viewing. Exactly one week later the rental contract was signed. Extremely pleasant contact both by phone and email. Immediate answers to your questions. Gave us, as new tenants, a good feeling. Jasper

Clear agreements, friendly brokers and very good communication!

The collaboration with Debby van Sörnsen de Koste is very pleasant. Her communication was excellent and I have a beautiful home where I enjoy living. Thank you Debby for your kindness, I felt seen by you. Compliments also to Interhouse!

Very satisfied with the service and speed of Interhouse. Everyone knows what each other is doing, so they all have their answers ready. I would definitely recommend Interhouse as an intermediary for renting a house/ apartment. Thank you very much!

Had a very nice experience! Thanks again for everything! Absolutely great.

Second time through Interhouse. I recommend it, things really go fast. Thank you very much!

Good service, an appointment is an appointment.

Top realtor. Naomi helped me very well. Keep up the good work Interhouse.

Ik heb via dit makelaarskantoor een appartement gehuurd. Ze werken erg goed en professioneel. Ze beantwoordden al mijn vragen snel en losten de problemen op. Het was een geweldige ervaring. Ik wil in het bijzonder Nino bedanken, die zich zo heeft ingezet om mijn appartement te regelen!

Het beste bureau. Simpelweg! Ze nemen direct de telefoon op, spreken goed Engels en zijn ontzettend behulpzaam. Ik raad iedereen aan om met hen samen te werken.

Geweldige ervaring met Interhouse. Mijn vriend en ik vonden het huis dat we leuk vonden en Nino was super behulpzaam en geduldig met het beantwoorden van al onze vragen en het helpen van ons! We bevelen Interhouse absoluut aan iedereen aan, vooral aan expats! Super aardige mensen! :)

Simply well organized. Brokers think along with you, and take care of everything regarding a photo report, recording meter readings etc. Above all, they are honest, no shady back door dealings.

As a landlord, I have only had good experiences with Interhouse. Quick communication, an appointment is an appointment and a good dose of humor. I can recommend Interhouse to everyone.

Neat handling

Een zeer betrouwbaar makelaarskantoor voor plaatsen zoals Hilversum, Weesp en Almere. Uitstekende service en ondersteuning. Een echte aanrader!

Personal contact, having an eye and ear for the person. You are not a number! We don't have a home yet, but the treatment by these people is already worth 5 stars! Top!

Fast service, am satisfied!

Carolijn en Debby hebben er alles aan gedaan om het perfecte thuis weg van huis voor me te vinden. De communicatie was direct en duidelijk, en ze hadden een fantastische instelling! Ze waren bereid om net dat beetje extra te doen om het me naar de zin te maken. Dankjewel Carolijn!

As host, I have used the services of this agency to set up the rental agreement and arrange check-in. Their advice was very helpful and they were always easily accessible when I had questions.

Within a month, a perfect home in Hilversum. Communication as it should be. Serious, friendly and a little bit of humor. Debby and Carolijn really helped me. Nice! David

Very bad experience as a tenant. We returned the apartment very clean, except there was a very small black spot on the floor. This could have easily been removed by replacing the only damaged wooden part. Instead, they made us believe that it was irreplaceable and even if that were the case, the replacement floor would have had a different color. They made us pay 750 euros for that. In general, they approached me multiple times as if I were not a customer (with strong words and a loud voice). I absolutely do not recommend this office to rent a property.

Very bad experience with this agency. The house was handed over dirty. No check was done before we received the keys. Also during checkout, we received confirmation from the insurance that the house had been extremely clean by us, after a month an amount was wrongly withheld after the house had been rented out via Airbnb. Never heard a reaction or apology from Interhouse.

Fast, adequate and skilled! I have experienced the personal contact and thinking along with the employees of Interhouse as very pleasant! Happy with the choice to go with them!

Fast, friendly and professional!