PMA Makelaardij en beheer

My son lived happily in a room through PMA Real Estate for over two years. The accommodation was neat and the communication was slow in some cases, but ultimately issues were resolved. The living experience itself was therefore predominantly positive. However, the handling of the lease termination deserves attention and is important for future tenants – especially students who rent jointly – to be aware of. My son formally and correctly terminated his rental agreement, handed over the property without defects, and returned the keys after a final inspection where no damage or arrears were found. Nevertheless, PMA continues to refuse to refund the paid share of the deposit (€750), citing the reason that the other tenant is still residing in the property. Despite multiple neat and legally substantiated requests, substantive responses remained absent. The fact that I repeatedly dealt with changing contact persons – one time Kees, then Tjeerd – did not contribute to clarity or accountability. The email I received as a last response literally read: “I understand that you would like to direct things according to your own hand and good thinking but the real world works differently.” A very unprofessional tone that does not suit a rental organization and certainly not when it comes to students and parents who want to conclude matters correctly. So pay close attention if you are moving into a property with multiple tenants through PMA: the contract is shared, but the deposit is not held per person. This can cost you dearly upon check-out – even if you have correctly terminated, handed over, and paid your own share. In our case, the deposit payment was divided between two people, but upon departure, this is suddenly no longer taken into account. Hopefully, this feedback will lead to improvement in communication and processing in the future. Meanwhile, three weeks have passed, the other resident has also left the property. But we still haven't received the deposit back. Emails are not being answered. Very regrettable and unprofessional. I have therefore reduced the rating to 1 star.

PMA is a very nice rental agency. As an expat in the Netherlands, it has been quite difficult lately to find a rental property. But through PMA I found the apartment in The Hague very quickly. After checking in, we had some additional wishes and they were happy to help us. I can wholeheartedly recommend this rental agency!

PMA and Martin are among the best property managers I have ever worked with. They responded quickly to all issues, and they were resolved quickly. The check-in and check-out process went smoothly, and he ensured that I received my full deposit back. I hope to work with them again in the future.

Outstanding service for years, a real recommendation!

Martin from PMA was extremely reliable in the management of our rental property in Amsterdam; always willing to help us and handle difficult situations. It was a pleasant collaboration and I can wholeheartedly recommend him.

Bas is skilled, engaged and very pleasant to deal with, has a wealth of experience and a good network, takes the time for you as a client and is willing to go the extra mile where necessary.

We were able to hand everything over to Kees from PMA Realtors. Kees took everything carefully and this resulted in a quick sale.

A real recommendation! PMA and Martin have been managing our apartment for just over a year now and we are very pleased with their professionalism and support. Martin is a reliable, friendly and sober property manager. We have worked closely with him on a difficult maintenance issue. He communicates excellently with both tenants and owners and he has found a real estate specialist to solve our complicated moisture problem. We feel that our property is in very good hands. Thank you Martin and PMA!

I had a fantastic experience with this company. The employees who helped me always responded 100% quickly and provided accurate information, as well as solutions for issues with tenants. Absolutely a recommendation.

I can wholeheartedly recommend Property Manager Amsterdam. Martin is a kind and professional guy. He always responds quickly and is super helpful. He really helped us find a great apartment to rent. He also manages the apartment and is always there when we need him. My girlfriend and I are very satisfied. Thanks Martin :)

Martin van 'Property Manager Amsterdam' was absolutely fantastic from the day I first inquired about renting out my apartment in Amsterdam. He gave the best recommendations and guidance to ensure that the property attracted the right interest, offered good prospects, and was perfectly placed in the market. He was always ready to answer all my questions. And ultimately, Martin made sure that the entire rental process went very smoothly and carefully monitored each step, making my life much easier. Thank you very much, I will be eternally grateful and I will definitely use this service again!

I would absolutely not recommend this company! I am surprised to read in the review that there are professionals... It took several weeks before we could live normally in our apartment again (no hot water, broken terrace door, broken heating...). They didn't respond and initially said it could be our fault. We had to solve many problems ourselves. And now they don't even want to refund our deposit for energy bills we have never heard of, which they can’t even pay and which are not in the contract... Very disappointing and such behavior is clearly unreliable for both parties: the tenant or the owner. (We often rent apartments and this is the worst time!!!!)

They clearly bought all their reviews, because everyone I've spoken to has had the same problems with them. Expect to wait for months before anything is done. Don't fall for their promises, because you won't get anywhere anyway.

The property manager helped me with the purchase of the apartment I rent. I greatly appreciate their guidance and friendly attitude!

I have been working with them for more than 3 years. A real recommendation. Property Manager Amsterdam is attentive and forward-thinking and has employees who show in every interaction that they care about their customers.

Poor service, very unprofessional staff. Not recommended.

Great team, great service. I've been working with them for 3 years and so far everything has gone smoothly.

We hired Property Manager Amsterdam (PMA) when they had just started. Over the years, whenever something went wrong, we thought that PMA did not have much experience yet. But during the last rental period, we could no longer maintain this excuse. I wish that we had ended our cooperation with PMA before it became a huge waste of time, energy and money. In the latest rental agreement that PMA drafted for us, it stated that the property had to be returned in the same condition as when the tenant received it. This also applied to the inventory list, which the tenant had signed at the beginning of the rental period. The agreement also stated that the tenant had to deregister with the municipality at the end of the rental agreement. However, PMA did not hold the tenant responsible for the following issues. The tenant: - Did not deregister with the municipality - Damaged the painting beyond normal wear and tear - Damaged furniture and floors beyond normal wear and tear - Did not return the missing inventory - Repeatedly failed to report damage to the apartment as legally required - Failed to carry out minor repairs as legally required PMA rejected each of the above points, referring to Dutch legislation and arguing that they had to protect their business. However, I discovered that the rental agreement and Dutch legislation supported our claims. This gave me the impression that PMA has insufficient knowledge of Dutch legislation or language. It also made me feel that PMA was not on our side. In addition, here is an additional list of things that went wrong during the previous rental period. PMA: - Failed to thoroughly inspect the property, create an inventory and collect the tenant's signature. - Failed to note stains on all walls and furniture, with a total repair cost of € 5400,-. - Did not hand over the property on the agreed date. - Did not leave the property as clean as it was at the beginning. - Did not communicate in a timely manner. - Took no responsibility for their own mistakes. In total, it cost us four weeks to clean up the mess, something we did not expect when we hired a property manager.

Martin was ontzettend behulpzaam gedurende het hele proces. Hij reageerde snel, zocht actief naar de beste woning die aan mijn eisen voldeed en wist altijd de meest interessante appartementen aan te bevelen!

Martin and his team are very professional, know the rules of the Dutch rental market, and provide excellent advice. Renting out our apartment in Amsterdam went smoothly thanks to their support and management. It is definitely worth hiring them if you want to rent out a property.

Een professioneel vastgoedbeheerteam dat zeer snel reageert en kan helpen bij het organiseren van onderhoud en boekhouding. Bovendien hebben ze kwaliteitshuurders voor ons gevonden. We werken al 5 jaar samen met Edgar en zijn team en zijn zeer tevreden.

My wife and I have been working with Martin and Edgar for almost 4 years now. They have always managed to rent out our apartments to reliable tenants and our interests and safety are always paramount. Very professional and reliable.

Overall very good experiences. My girlfriend and I are incredibly happy with our apartment and the entire process went smoothly. Martin, our contact person, was a kind man and very helpful, and made the whole process easy. Would definitely recommend him.

Martin managed to rent our apartment in a rather difficult market for one-room apartments. We were satisfied with his communication and responsiveness. We were never left in the dark about what was (or wasn't) happening. He was clear at every step about what we could expect and was thorough in his follow-up.

Marcus was very helpful during the entire rental process of our apartment. He always responded super fast to questions, was always reachable and devoted a lot of attention to details in all steps of the process. Overall we were very happy with their help and I would not hesitate to contact them if you need help managing your property.

We would like to wholeheartedly recommend Property Manager Amsterdam. We were looking for a good apartment and Martin from PMA helped us greatly in finding it. He responded very quickly and professionally, and made sure that the entire check-in process went smoothly. He put us at ease and even took the extra step to show the apartment during the pandemic via a video call. All in all, an amazing experience.

I can wholeheartedly recommend PMA for the management of your property. Entrusting your property to someone else can be very stressful, but Martin and his team gave us an incredible feeling of safety and trust throughout the entire process. Martin found fantastic tenants for us and exceeded our expectations in making the process run smoothly. He is extremely diligent and responds quickly. He has given us valuable advice throughout the entire process. We would not entrust our house to anyone else!

Dankzij de hoge mate van professionaliteit van Martin heb ik tijdens deze pandemie een appartement in Amsterdam gevonden. Hij is een geweldig mens en weet hoe hij met mensen moet omgaan! Dank aan alle medewerkers van PMA!

I had a great experience with Martin from PMA during my recent move. He was always friendly, responsive, helpful and professional. He went the extra mile to meet me for a viewing, while also still dealing with childcare (which I greatly appreciated) and he always answered my questions quickly. The entire process of signing contracts and checking in went smoothly and he helped me negotiate a few extra costs with my new landlords. Absolutely recommended.

I have been working with Property Management Amsterdam for two years now to manage my apartment and I am very satisfied with the services they provide. Martin is my fixed real estate agent and I enjoy working with him. He is honest and very professional, the communication is always smooth and clear. The team also offers great support and assistance with repairs to the apartment. They are also proactive and very professional. If you are looking for someone who can manage your property worry-free, I can wholeheartedly recommend Property Manager Amsterdam!

We are more than satisfied with Marcus, who went to great lengths to arrange everything for us. It was very pleasant to work with him and he always responded quickly to our questions. I would definitely recommend him.

In een wereld met makelaars en beheerders die niet altijd even responsief of makkelijk in de omgang zijn, kan ik Martin van Property Managers Amsterdam van harte aanbevelen. Hij is absoluut een eerlijke en openhartige man met wie het erg prettig samenwerken was!

They helped us throughout the entire process and were always there whenever we needed them. Thank you!

Geweldige service en Marcus was geweldig om mee te werken. We vonden heel snel het juiste appartement en konden zonder problemen verhuizen. Ik kan Property Managers van harte aanbevelen.

Sincere thanks to property manager Amsterdam and in particular to Martin. Thank you for this beautiful apartment and your professional help and service. We can wholeheartedly recommend them.

Zeer goede en professionele service. Bedankt, Martin!!!

Martin has greatly helped me in searching for an apartment and has found a wonderful house in a great location for me!

Property Manager Amsterdam is een zeer professioneel bedrijf. Ze communiceerden helder en tijdig en gaven alle informatie duidelijk door. Martin was onze toegewezen contactpersoon en het was een plezier om met hem samen te werken. We zijn erg blij dat we dit bedrijf hebben gevonden na onze eerdere, frustrerende en moeilijke ervaring met Parker Williams. We bevelen Property Manager Amsterdam en iedereen in hun team van harte aan!

Heartfelt thanks to Martin! He helped me find the perfect house in Amsterdam. He is professional and kind!

Excellent service and very professional. Edgar and his team have taken care of our apartment for two years and given us peace of mind. Everything went smoothly and clearly. They answered all our questions quickly and promptly addressed and followed up on issues. The search for tenants was very thorough. We can wholeheartedly recommend them.

I had a very good experience with Property Manager Amsterdam. Edgar was very flexible, accessible and generally a nice man. I would definitely recommend them.

Martin was de zeer snelle, professionele beantwoorder van al mijn vragen. Hij beantwoordde mijn e-mails snel en voerde zelfs een FaceTime-gesprek terwijl ik in een ander land was. Nogmaals bedankt.

Uitstekende service en professionele aanpak. Martin was erg behulpzaam tijdens het hele proces. Ik zou hem van harte aanbevelen.

Zeer professionele en betrouwbare mensen als het gaat om het vinden van een woning in de zeer competitieve Amsterdamse vastgoedmarkt. Wanneer u hun makelaarskantoor tegenkomt op openbare websites zoals Funda en Pararius, kunt u er zeker van zijn dat u met een van de besten in de branche te maken hebt. Een speciaal compliment voor Martin voor zijn begrip en harde werk tijdens het hele proces!

I can recommend it as a premium service. They are excellent.

Friendly and professional service. A real recommendation!

Professional, personal and reliable, I would say. Edgar is someone who enjoys guiding both sides of the business well, whether you are renting an apartment or looking for one. In any case, Property Manager Amsterdam is the best you can find.

Great service and completely reliable. Edgar is professional and trustworthy. I have been working with them for more than 6 years and only have good experiences.

Excellent service and high-quality work by Property Manager Amsterdam. The company for property management in Amsterdam.