PMA Makelaardij en beheer

My son lived happily in a room through PMA Real Estate for over two years. The accommodation was neat and the communication was slow in some cases, but ultimately issues were resolved. The living experience itself was therefore predominantly positive. However, the handling of the lease termination deserves attention and is important for future tenants – especially students who rent jointly – to be aware of. My son formally and correctly terminated his rental agreement, handed over the property without defects, and returned the keys after a final inspection where no damage or arrears were found. Nevertheless, PMA continues to refuse to refund the paid share of the deposit (€750), citing the reason that the other tenant is still residing in the property. Despite multiple neat and legally substantiated requests, substantive responses remained absent. The fact that I repeatedly dealt with changing contact persons – one time Kees, then Tjeerd – did not contribute to clarity or accountability. The email I received as a last response literally read: “I understand that you would like to direct things according to your own hand and good thinking but the real world works differently.” A very unprofessional tone that does not suit a rental organization and certainly not when it comes to students and parents who want to conclude matters correctly. So pay close attention if you are moving into a property with multiple tenants through PMA: the contract is shared, but the deposit is not held per person. This can cost you dearly upon check-out – even if you have correctly terminated, handed over, and paid your own share. In our case, the deposit payment was divided between two people, but upon departure, this is suddenly no longer taken into account. Hopefully, this feedback will lead to improvement in communication and processing in the future. Meanwhile, three weeks have passed, the other resident has also left the property. But we still haven't received the deposit back. Emails are not being answered. Very regrettable and unprofessional. I have therefore reduced the rating to 1 star.

Bas is skilled, engaged and very pleasant to deal with, has a wealth of experience and a good network, takes the time for you as a client and is willing to go the extra mile where necessary.

We were able to hand everything over to Kees from PMA Realtors. Kees took everything carefully and this resulted in a quick sale.

PMA is a very nice rental agency. As an expat in the Netherlands, it has been quite difficult lately to find a rental property. But through PMA I found the apartment in The Hague very quickly. After checking in, we had some additional wishes and they were happy to help us. I can wholeheartedly recommend this rental agency!

PMA and Martin are among the best property managers I have ever worked with. They responded quickly to all issues, and they were resolved quickly. The check-in and check-out process went smoothly, and he ensured that I received my full deposit back. I hope to work with them again in the future.

Good service for years, a real recommendation!

Martin from PMA was extremely reliable in the management of our rental property in Amsterdam; always willing to help us and handle difficult situations. It was a pleasant collaboration and I can wholeheartedly recommend him.

Strongly recommended! PMA and Martin have been managing our apartment for just over a year now, and we are very happy with their professionalism and support. Martin is a reliable, friendly, and down-to-earth property manager. We have worked closely with him on a difficult maintenance issue. He communicates excellently with both tenants and owners and found a niche construction specialist who was able to solve our complex moisture problem. We feel that our property is in very good hands. Thank you Martin and PMA!

I had a fantastic experience with this company. The brokers who helped me were always 100% responsive and to the point with the information they provided and the challenges they solved with tenants. Definitely recommended.

I can wholeheartedly recommend Property Manager Amsterdam. Martin is a kind and professional guy. He always responds quickly and is super helpful. He really helped us find a great apartment to rent. He also manages the apartment and is always there when we need him. My girlfriend and I are very satisfied. Thanks Martin :)

Martin from ‘Property Manager Amsterdam’ was absolutely fantastic from the day I first inquired about renting out my property in Amsterdam. He gave the best recommendations and guidance to ensure that the real estate attracted the right interest, offered great prospects, and was perfectly marketed. He was always available to answer any questions. And ultimately, Martin made sure the entire rental process went very smoothly and took care of every step, which made my life easy. Thank you so much, I will be eternally grateful to you, and I will definitely use this service again!

I would absolutely not recommend this company! I am surprised to read in the review that there are professionals... It took several weeks before we could live normally in our apartment again (no hot water, broken terrace door, broken heating...). They didn't respond and initially said it could be our fault. We had to solve many problems ourselves. And now they don't even want to refund our deposit for energy bills we have never heard of, which they can’t even pay and which are not in the contract... Very disappointing and such behavior is clearly unreliable for both parties: the tenant or the owner. (We often rent apartments and this is the worst time!!!!)

They clearly bought all their reviews, because everyone I've spoken to has had the same problems with them. Expect to wait months before anything is done. Don't rely on their promises, because you won't get anywhere anyway.

The Property Manager supported me in purchasing the apartment that I rented. I greatly appreciate their guidance and friendly attitude!

We have been working with them for over 3 years now. Highly recommended. Property Manager Amsterdam is attentive and future-oriented and has people who demonstrate in every interaction that they care about their clients.

Poor service, people are very unprofessional. Not recommended.

Great team, great services. I've been working with them for 3 years and so far everything has gone well.

We hired Property Manager Amsterdam (PMA) when they just started. Over the years, whenever something went wrong, we reasoned that PMA lacked sufficient experience. But with the latest rental period, we could no longer justify this excuse. I wish we had stopped collaborating with PMA before it became a time-, energy- and money-consuming job. In the last rental agreement that PMA drafted for us, it stated that our property should be returned in the same condition as in which the tenant received it. Including the inventory list, of which the tenant had signed a detailed list upon entry. The agreement also stipulated that the tenant should deregister with the municipality at the end of the rental period. Nevertheless, PMA did not hold the tenant liable for the following matters. The tenant: - Did not deregister with the municipality - Damaged paintwork beyond normal wear and tear - Damaged furniture and floors beyond normal wear and tear - Missing inventory items were not returned - Consistently failed to report damage to the apartment as required by law - Did not perform minor repairs as required by law PMA dismissed all of the above points, referring to Dutch legislation and stating that they had to protect their business. However, I discovered that the rental agreement and Dutch legislation supported our claims. This gave me the impression that PMA has insufficient knowledge of Dutch legislation or language. It also made me feel that PMA was not on our side. Here is another list of things that went wrong during the previous rental period. PMA: - The property was not thoroughly inspected, no inventory was created and no signature from the tenant was collected. - Stains on all walls and furniture were not noted, resulting in a total repair cost of € 5400,-. - The property was not delivered on the agreed date. - The property was not delivered as clean as it was received. - Communication was not timely. - No responsibility was taken for mistakes. All in all, it took us four weeks to clear up the mess, which is not what we expected when hiring a property manager.

Martin was extremely helpful throughout the entire process. He responded quickly, actively searched for the best property within my wishes, and could always offer the most interesting apartments!

Martin and his team are very professional, know the rules of the Dutch rental market, and provide excellent advice. Renting out our apartment in Amsterdam went smoothly thanks to their support and management. It is definitely worth hiring them if you want to rent out a property.

A professional property management team that responds very quickly and can help with organizing maintenance and accounting. They have also found quality tenants for us. We have been working with Edgar and his team for 5 years and are very satisfied.

My wife and I have been working with Martin and Edgar for almost 4 years now. They have always managed to rent out our apartments to reliable tenants and our interests and safety are always paramount. Very professional and reliable.

Overall very good experiences. My girlfriend and I are incredibly happy with our apartment and the entire process went smoothly. Martin, our contact person, was a kind man and very helpful, and made the whole process easy. Would definitely recommend him.

Martin managed to get our apartment rented out in quite a difficult market for 1-bedroom apartments. We were pleased with his communication and responsiveness. We were never left wondering about what was happening (or not happening). He was clear about what we could expect at each step and thorough in his follow-up.

Marcus was very helpful throughout the entire process of renting our apartment. Always responds super quickly to any doubts, always available and really shows a lot of care for details in all steps of the process. Overall very happy with their help, would not hesitate to contact them if you need help managing your property.

We wholeheartedly recommend Property manager Amsterdam. We were looking for a good apartment and Martin from PMA excellently helped us find it. He was extremely responsive and professional and made the entire check-in process seamless. He put us at ease and also took the extra step of showing us the apartment via video call during the pandemic. Overall, great experience.

I can wholeheartedly recommend PMA for the management of your property. Entrusting your property to someone else can be very stressful, but Martin and his team gave us an incredible feeling of safety and trust throughout the entire process. Martin found fantastic tenants for us and exceeded our expectations in making the process run smoothly. He is extremely diligent and responds quickly. He has given us valuable advice throughout the entire process. We would not entrust our house to anyone else!

Thanks to Martin's high professional skills, I found an apartment in Amsterdam during this pandemic period. He is a great person and knows how to deal with people! Thanks to all the PMA staff!

I had a great experience with Martin from PMA during my recent move. He was always friendly, responsive, helpful and professional. He went the extra mile to meet me for a viewing, while also still dealing with childcare (which I greatly appreciated) and he always answered my questions quickly. The entire process of signing contracts and checking in went smoothly and he helped me negotiate a few extra costs with my new landlords. Absolutely recommended.

I have now been working with Property Management Amsterdam for 2 years to manage my apartment and I am really happy with the services they provide. Martin is my assigned agent and I enjoy working with him, honest and very professional, the communication always went smoothly and clearly. The team also offers great support and help when it comes to handling repairs in the apartment, they are also proactive and very professional. Are you looking for someone who manages your property carefree, then I can warmly recommend Property Manager Amsterdam!!

We are more than happy and satisfied with Marcus, who arranged everything for us. He was very easy to work with and responded to our questions. Would absolutely recommend him.

In a world with real estate agents and managers who aren't always equally responsive or easy to deal with, I would wholeheartedly recommend Martin from Property Managers Amsterdam. He is definitely an honest and forthright guy it was very good to work with.

They helped throughout the entire process and were there when we needed them. Thanks guys!

Great service and Marcus was great to deal with. We quickly found the right apartment and managed to move in without any problems. Highly recommend Property Managers

Many thanks to property manager Amsterdam and especially to Martin. Thank you for this beautiful apartment and your professional help and services. We can wholeheartedly recommend them.

Very good and professional service. Thanks, Martijn!!!

Martin really helped me with my search for an apartment and found a great place in a great location for me!

Property Manager Amsterdam is a very professional company, they communicated and provided all information clearly and promptly. Martin was our assigned broker and it was a great and enjoyable collaboration. We are very happy that we found these people after our previous experience with Parker Williams, which was frustrating and difficult. We highly recommend Property Manager Amsterdam and everyone on their team!

Heartfelt thanks to Martin! He helped me find the perfect house in Amsterdam. He is professional and kind!

Excellent service and very professional. Edgar and his team have followed our apartment for two years and they reassured us. Everything went smoothly and clearly. Very quick to answer any questions and mark and follow up on topics. The process of finding tenants was super thorough. We highly recommend them.

I had a very good experience with Property Manager Amsterdam. Edgar was very flexible, accessible and generally a nice man. I would definitely recommend them.

Martin was the very fast, professional person who answered all my questions. He responded quickly to my emails and even had a FaceTime conversation while I was in another country. Thanks again

Excellent service and professional approach. Martin was very helpful throughout the entire process. I would highly recommend him.

Very professional and reliable people when it comes to finding a place on the very competitive real estate market in Amsterdam. When you encounter the brokerage office on public websites such as Funda and Pararius, you can be sure that you are dealing with one of the best in the industry. A special compliment to Martin for his empathy and hard work during the process!

I can recommend it as a premium service. They are excellent.

Friendly and professional service. A real recommendation!

Professional, personal and reliable I would say. Edgar is someone who enjoys taking care of both sides of the business, whether you have an apartment for rent or are looking for an apartment. Either way, Property Manager Amsterdam is the best you can get.

Great service and completely reliable. Edgar is professional and trustworthy. I have been working with them for more than 6 years and only have good experiences.

Excellent service and high-quality work by Property Manager Amsterdam. The company for property management in Amsterdam.