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(August 2025) We rented a room in Maastricht for our daughter, paid everything on time and arrived from abroad expecting to get a clean and move-in ready room. Instead, the room was dirty (stained walls, food remnants, cosmetic remnants), damaged (holes in the door/walls) and missing items (including a mattress we had agreed to keep and a table that was in the advertisement). Despite having 48 hours to upload photos via their portal, we never received login details, making it impossible to comply with this. To make matters worse, the rental agreement requires tenants to leave the property freshly painted (with a specific paint), undamaged, clean and smoke-free, otherwise we risk costs. Border Estate however handed over the room in the opposite condition, clearly showing a double standard. Our daughter was without accommodation just before the start of her academic year, forcing us to stay in hotels for weeks at significant extra costs. Although Border Estate and the owner eventually reimbursed the rent and deposit (€ 1.703,23), this did not cover the hotel bills or the stress and inconvenience caused. The rental agency claims they arranged for cleaning and repairs after we filed a complaint, but this is irrelevant. A property must be clean and functional when handed over to the tenants, not days later, and certainly not after the tenant has already been left without accommodation. A reimbursement, although appreciated, does nothing to change the fact that the room was uninhabitable upon handover. Our experience shows that tenants cannot rely on Border Estate to deliver the rooms as promised, nor do they take responsibility for the consequences if they don't. Proceed with extreme caution.

So far, everything has been good.

I had a positive experience renting from Border Estate. The house was conveniently located in the city center and well-equipped with furniture, kitchenware, etcetera. Complaints and any problems with the property were resolved quickly.

Avoid Border Estate if you value professionalism, punctual maintenance, or basic respect as a tenant. We've been renting through them for a while now and the experience is consistently disappointing, to the point of being frustrating. ▪️Maintenance takes months: Every reported issue drags on endlessly. For example, we had to wait three months for them to repair a broken microwave, all while paying their already high rent in full. ▪️Serious problems ignored: We are currently experiencing a terrible smell coming from behind the built-in refrigerator and dishwasher. It smells like sewage or a dead animal, a potential health hazard. We reported it immediately. Two days later: no action, no response. When I called the so-called emergency number, I was essentially told that 'smell is not an emergency'. I then went to their office in person: Friday afternoon, coffee, music, employees going to bed early instead of working. They told me they 'couldn't do anything' because they were about to close. They had two full days to call a technician, but apparently answering the phone is too much to ask. ▪️Gaslighting and unprofessional behavior: This company excels at dismissing and gaslighting tenants. One of their employees openly told us that resolving issues takes longer now because they 'have to make an appointment'. The reason? We previously had to involve a lawyer when they tried to enter our apartment without our permission, which is illegal in the Netherlands. After the letter from the lawyer, they suddenly remembered the law and started asking for permission. But now it feels like they are punishing us for protecting our rights by deliberately delaying repairs. ▪️Two-sided communication: Initially, an employee seemed empathetic and professional when I explained the smell problem. As soon as another employee came in, the tone changed completely. Suddenly we were treated as 'problem tenants' and the entire conversation turned into gaslighting and deflection. Border Estate is unprofessional, unresponsive, and disrespectful to tenants. They quickly take your money, but when it comes to urgent maintenance, health hazards, or even basic communication, they leave you hopelessly stranded. If you value your health, your time, and your peace of mind, avoid renting through them at all costs.

Border Estate is the most unprofessional rental company we have ever dealt with. Repairs drag on for months, urgent problems are brushed aside, and tenants are treated dismissively or even hostilely. They quickly collect rent, but consistently fall short in the basic principles of maintenance and respect. Save yourself the stress and look elsewhere.

During my two years with Border Estate, I had a very pleasant stay. They are friendly and well-organized. They resolved everything that was needed very quickly. Great service.

Our experience with Border Estate was truly positive! We were looking for a suitable apartment for our daughter, a first-year student all the way from Sri Lanka. Deadlines that stretch across the continent are always a challenge... especially when you have to make a decision about an apartment without having seen it and the landlord never came by! Romain and his team were accessible and proactive and helped us find the perfect 'starter apartment' at Scharnerweg 55. The finishing process took some time, but ultimately everything was handled fairly and honestly. I can wholeheartedly recommend Border Estate Real Estate! Stefanie Wege-Aluwihare (German)

Fantastic service and a very skilled team! Very professional and customer-friendly approach!

I had a very pleasant experience renting my current apartment through Border Estate. The communication was excellent and the customer service was very friendly. Our collaboration, which has been ongoing for almost a year now, has been very good and they are always ready to help! I can definitely recommend them! :)

Do NOT rent from these kinds of people. They brush you off when there are problems and then try to mislead you about THEIR lack of communication and responsibility. And when you finally move out, they invent some ridiculous reason to steal your deposit. STAY AWAY from them. If you have no other choice but to rent from them, make sure you document EVERYTHING well. Even small defects that already exist when you move in, because they will use it as an excuse to steal your deposit.

I strongly advise anyone considering renting through Border Estate to run. My experience with them was so disrespectful and disappointing. I rented from Border Estate for almost three years. At first, I thought I had been lucky to find a home with Border Estate, but in retrospect, I was just relieved to have found a place in Maastricht. Over time, the truth became impossible to ignore. Repeated maintenance requests about rats in the walls kept me awake at night, and an ever-growing leak in the ceiling were ignored. They even claimed that the leak had been 'repaired,' despite no one ever showing up, and it came back every time it rained. Also, my rent was too high for a studio. They promote an 'emergency line,' but when my heating room flooded, no one answered. Hours later someone finally showed up, but I never received confirmation by phone or email that my request had even been received. The last month of my rental period was the moment things went off the rails. Without any warning, workers came to remove radiators because the building apparently wasn't properly insulated (not my problem). I heard this from the workers themselves, not from Border Estate; they claimed they had accidentally left me out of emails about it, but when I asked them to forward it, they simply couldn’t admit it. Days later, another crew came to work on the insulation. The workers told me it would take two days. It lasted until after my move-out date. For a half month, I couldn't live or work in my own home during the day. As a remote worker, I had to relocate daily from 8:00 AM to 5:00 PM to public spaces. This also made packing and moving incredibly difficult. To make matters worse, the workers left a mess in my already cleaned apartment, dust and wood shavings, and even used my toilet without flushing (imagine a studio on a hot summer day full of urine smell). When I asked for a rent reduction, Border Estate refused. Instead, they said they would waive my cleaning duties and assured me verbally that I would receive my full deposit back. I immediately requested this confirmation in writing because I was almost in tears due to their unwillingness to be reasonable (I was trying to stand up for myself against a grown man while my voice trembled). I also asked for written confirmation of this agreement, about which they had just sent a half-hearted email. Later, they denied ever making that promise and withheld €, claiming the apartment was 'unclean' in places not belonging to the duties they had relieved me of?? Nice. When I contested this, they suddenly claimed that the money was intended for repairing a 'broken freezer grip' that was already broken before I moved in, and for 'removing items,' which were simply cleaning supplies I left behind for the next tenant (I didn’t want to throw them away because I had bought extra stuff to clean thoroughly before leaving), just as the previous tenant did for me. Throughout my rental period, I paid rent on time and acted responsibly. In return, I was confronted with dishonesty, lack of response, and a complete refusal to take responsibility when they were wrong. Reading other negative reviews makes it clear that this is a pattern, as Border Estate responds by twisting communication data to blame tenants (not to mention the unprofessional and petty comments they make publicly about people, lol, embarrassing). Be aware and don’t be fooled. My experience was very disappointing, and I am relieved to be rid of them. If you rent from them, expect that they will eventually abuse you.

We had a fantastic experience with Border Estate when purchasing our home in Maastricht. From the very first contact, Romain was professional, responded quickly and really helped us find the right property. He guided us through every step of the process and made it easy for us. A real recommendation for everyone looking for a property in the region.

We got in touch with Border Estate+ for the sale of a (then occupied) studio apartment in Maastricht. Agent Romain has supported us throughout the entire process of selling the apartment (at the time of sale it was …

I can wholeheartedly recommend this real estate agency! The team is extremely competent, sincere and friendly, and they do everything to support their customers. Everything was handled with impressive professionalism, speed and care. The whole …

Border Estate+ offers top-notch service. They are a family business and you really notice it in their warm, accessible and genuinely involved way of working. From the beginning, communication has been clear and…

Marcel keeps his word and honors appointments. In addition, he is very pleasant to deal with, proactive, flexible, skilled, and transparent. Marcel takes care of you during the entire sales process.

Everything went smoothly and quickly with a high level of service, attention to detail, good price estimation, and neat processing and handling. Top work for a market-compliant clear price.

Marcel is a top performer. Very personal and pleasant contact. Thinks along well. We look back on our collaboration with a good feeling. Would definitely recommend him

Marcel is very professional, honest and customer-oriented. He is flexible and ready to assist you. Very happy

Contact with the real estate agent was pleasant, expert. Good advice about the selling price. Good guidance.

I was very satisfied with the service of this agency. Roel was always available for questions, the communication flowed smoothly and he worked very efficiently. I can wholeheartedly recommend his services when searching for a home in Maastricht.

My experience with Slijpen could not have been better! Very professional, always on time and very helpful. We visited a house where we were rejected by the landlord, but Slijpen Real Estate quickly found a better house where we were accepted! Highly recommended 😁

Very pleasant collaboration with Slijpen Real Estate. It was clear that the real estate agent did everything to rent out the house quickly, and they succeeded! Also clear and fast communication, and good advice.

Through Slijpen Real Estate, I was able to rent a very beautiful home. Thanks to Roel's clear communication and the pleasant way appointments were made, I knew exactly what to expect. I only have a good feeling about renting the property. Highly recommended!

Recommended! The apartments are never vacant for a month and are always rented again to reliable tenants. Quick cooperation!

I am very satisfied with Slijpen Real Estate. We rented out our apartments through Roel. Fast, clear, friendly and very accurate. Very pleasant to work with, so I can really recommend him.

Very helpful! Roel made getting used to the new situation very easy when I came from abroad.

Zeer slechte ervaring als huurder met deze makelaardij. Zoals niet wettelijk toegestane indexeringen,toesturen van onjuiste facturen,deurwaarders inschakelen om zog.achterstallige betaling te innen. Verder wordt er heel vaak niet telefonisch gereageerd. Deze makelaardij is er zeer zeker niet om de belangen van de huurder te behartigen en neemt klakkeloos de opdrachten en info van de verhuurder aan zonder zich bij huurder te informeren. Rotsvast schaam je diep voor je omgang met huurder!!!

Rotsvast is al meer dan 15 jaar mijn vaste partner voor de verhuur. Keer op keer wordt alles perfect verzorgd. Als het nodig is wordt er zelfs een stapje extra gedaan om een voorkomend probleem op te lossen. Al met al super tevreden met de dienstverlening van Rotsvast Maastricht.

I couldn't be more satisfied with my experience with this company! The online process to get the house was a bit complicated, but it was definitely worth it! A real recommendation.

Since 2020, Rotsvast has been managing our properties. It's a great group of people who know what the owner wants and also find nice tenants for us. We see Rotsvast as a cooperation partner for us and tenants. We hear from tenants that Rotsvast seeks and places in our homes: friendliness / pleasant communication / are always open for discussion. We, as owners, think Rotsvast is a top club / good communication / honest towards tenant and owner. Best regards, Rinie Wijnen

Unprofessional and disrespectful towards students!!! I rented an apartment and the landlord came in whenever they wanted. It started small with watering the plants and opening windows, but it escalated. Once, she sorted my dirty underwear and organized viewings without my knowledge! I warned Rotsvast and they said, I quote: 'She's an old woman, don't make a drama out of it.' They locked us out, just because we are young students. Stay away for your own safety. EDIT: They are now putting pressure on me via multiple emails to remove my honest review.

If you are looking for a biased realtor who always sides with the landlord, you've come to the right place. They manage the security deposits of the apartments and find the smallest things to withhold your deposit. When it was December and the heating wasn't working, they didn't help me at all and didn't contact the landlord. But when the landlord said we were too noisy, they called us immediately. They treat you poorly and try to reclaim your deposit.

Excellent! I've had both a personal and online viewing with the real estate agency, and both times everything was handled extremely professionally and transparently. I signed my contract without any problems, and they always communicate clearly and respond sincerely and kindly to my questions. I can wholeheartedly recommend this real estate agency. Thank you! 🙏

Great company! Information and answers to questions were answered immediately. Sammy was fantastic throughout the entire process and made the transition very easy. Highly recommended.

I have rented a home twice through Rotsvast, and both times the process went very smoothly and to my satisfaction. They always respond quickly and are helpful if there's a problem. This is by far the best rental company I’ve dealt with in Maastricht.

I immediately found a home with Rotvast, which is really impressive considering the current housing market in Maastricht! The communication was always fast and professional, all my additional questions were answered!

I am very satisfied with my experience at Rotsvast in Maastricht. I would like to emphasize the excellent support from Ingrid and Sammy. Both were always very helpful, friendly and took my concerns seriously. The communication was always fast, clear and uncomplicated, which made the entire process very pleasant from the beginning. An absolute recommendation!

My experience with Rotsvast is great! Sammy was always happy to help me with all my questions and everything was arranged quickly and smoothly. A real recommendation.

I would like to express my sincere thanks to Aleyna, one of the Rotsvast real estate agents. She has greatly helped me and my daughter. The housing situation in Maastricht is appalling. We were desperately searching for a nice place to stay for months, contacted real estate agents, were rejected and ignored countless times. We even heard that we would not be able to find a home this year due to the high demand. At one point I considered renting a caravan for my daughter... Fortunately, Rotsvast was there for us and is the first agency that answered the phone kindly and politely. It is the only office that communicates effectively with its clients and prioritizes their needs. Aleyna was exceptional, answered all our calls and emails, explained the steps clearly, thoroughly explained the contract, and welcomed my daughter into her new home by helping her settle in. All in all, I would definitely recommend this agency. A compliment for Aleyna!

My search for an apartment has been very pleasant and easy. I would like to thank Aleyna in particular for the service she provided and was always ready for me.

Excellent help from Ingrid. I'm completely in my element now. Absolutely recommended!

After more than 7 years, my son and I have ended the relationship with Rotsvast and especially with Ingrid due to the sale of our rental apartments. We always had great tenants through Rotsvast. So we look back on a pleasant collaboration and will especially miss Ingrid!