Riva Makelaars B.V.

From the first contact to the key handover, we were fantastically assisted by Riva Rentals. The team really took the time to listen to our wishes and gave us honest and expert advice. They were always accessible, responded quickly to questions, and proactively thought along in every step of the process. Thanks to their commitment and knowledge, everything went smoothly and without stress. We felt heard, supported and well informed. A real estate agent who is not only professional but also genuinely involved – that really makes a difference. We wholeheartedly recommend Riva Rentals to anyone looking to rent or let a house. Top team!

They have a lot of knowledge and help you with clear and concise communication! Really great. Recommended!

Very nice realtor with good service and a wide range of options. Especially Ohm is a top performer!

Fast sale and nice service!

Very nice realtor! Received top service and respond quickly. Highly recommended!

Works quickly. Is very involved and gives appropriate advice. Thank you very much!

Great communication from day one and a clear sales process! They advised us well on bringing the property to market. We are very happy that we chose Riva!

Top realtor!!

Ryan helped me well throughout the process! Had a very pleasant experience overall! Good and clear guidance and communication

Awesome!

Een zeer onaangename ervaring. We hebben via Riva een appartement gekocht, maar er ontbreken spullen die wel in het contract stonden toen de sleutels werden overhandigd. Ook zijn de reparaties nooit uitgevoerd en is er al meer dan drie maanden geen contact meer met ons opgenomen. Kortom, er is geen kwaliteitsgarantie bij deze makelaar als het gaat om de aankoop van een woning. Erg teleurstellend.

This real estate agency is the WORST I've ever had to deal with. The selling agents did not do their homework properly regarding the property, which had an issue with unpaid energy bills related to the termination of the contract before I bought the apartment. Moreover, they were supposed to remove the old furniture from the apartment, but they did not do that - all attempts to contact the selling agents were in vain. This is a disgrace for a real estate agency.

WHAT YOU DO, DON'T GO TO SEA WITH THIS BROKER!!! Long story short: Very bad experience with Riva Rentals as a broker — unprofessional, misleading and negligent. As long as things go well, there is nothing wrong, as soon as things go wrong you won’t be able to rely on them. Simply scandalous. The long story: We rented out our apartment through Riva to two tenants. From the beginning we expected Riva to act professionally as an intermediary, but that was disappointing in every respect. In fact, we had “red flags” from the start. Trust your intuition and don't work with them. Not even as a tenant. When the tenants violated several contractual obligations (illegal subletting, nuisance, damage, unauthorized registration), we repeatedly reported this to Riva with evidence. Instead of taking this seriously, Riva repeatedly failed to respond or only provided vague feedback without action. Except when we sent a serious legal email. Suddenly we received a response that they had tried everything without providing any substantiation. We, on the other hand, still have all the evidence, should we need it in the future. What makes it even worse is that Riva gave the tenants incorrect advice. For example, they were referred to the rental committee for a deposit issue, while the rental committee does not have jurisdiction over deposit matters. They were also told that they were “fully entitled” — a statement that is legally completely incorrect and now leaves us with the consequences. In addition, we reported that the tenants had a third person registered at our address without our permission — something explicitly in conflict with the rental agreement. Riva did nothing about this, while the municipality of Rotterdam has since confirmed this registration. The lack of action or protection towards us as landlords is frankly shocking. Due to these incorrect advices and their passive attitude, we are now facing significant damage, legal repercussions and mental stress. Riva has not taken any responsibility, while as an intermediary they do have a responsibility to properly guide this type of process. They only want the benefits without the burdens. We feel completely let down. It is just that we ourselves are legally knowledgeable, otherwise we would probably be in even more trouble due to their lack of knowledge and their one-sided attitude towards the tenants. Based on our experience, we strongly advise against Riva Rentals. Also see Riva's response to the various negative reviews. That says enough...

Riva sent a broker to us. After an appointment on September 6th, during which we made agreements, he no longer contacted us. After numerous attempts to reach him, without success, we tried to call RIVA - RIVA is also almost impossible to reach by phone. To our astonishment, we realized that this broker no longer works for RIVA. We cannot cooperate with a broker who treats clients in this way!!!!!! Not recommended!

I had a viewing for an apartment that was being offered for sale through Riva real estate agents. The agent said they would send some more information. Since then I have not heard from them and my emails are not being answered. Yesterday, I received a notification via Funda that the apartment has been sold. Very unprofessional to not let me know anything anymore. Edit: After posting my review, they contacted me, which I do find sporty. Apparently there was a misunderstanding about whether they would let me know or if I was interested, or if they would send me something first and I would then indicate my interest, and my emails didn't arrive properly for some reason.

Pleasant to communicate with, expert, thoughtfully considered all options to achieve a quick and good sale of our house.

Great, quick follow-up, good discussion about pricing, a positive experience.

Ronald knows the Rotterdam market like no other. He helped us incredibly well with the purchase of our new home and the sale of the old one. He thinks along, tackles obstacles in advance, utilizes his network where needed, and guides the process from A to Z. 5+ stars for this professional.

I didn't have any real experience, but just an hour before our appointment we were asked to arrive 15 minutes earlier, but we couldn't manage it and ended up arriving 10 minutes late. The realtor showed no respect and emphasized with a furious expression that we were late and that he could only open the door and immediately close it again because he had to leave, and asked if we wanted to proceed. Our answer was naturally: 'No, thank you'. I expected more professional behavior from a realtor. (I am adding the following to the owner's response): I think you just repeated my story and that there was no exaggeration. My only problem was the way he offered the solution (it wasn't really a solution, but simply angrily emphasizing that we wouldn’t see much). Furthermore, 'You kindly requested' us to be 15 minutes early, just an hour before the appointment. I wonder why your realtor didn't politely cancel the appointment OR 'kindly asked the next client to wait 15 minutes'. It's a matter of 'manners'.

Ronald = Super good real estate agent! I can certainly recommend Riva 👌🏻 …

Dear Riva, I want to thank you immensely for the help with finding my apartment! I will definitely recommend you to all my acquaintances and contacts (already done ;-)). Warm regards, Lorraine

Ronald helped us incredibly well. Always ready and always reachable. Very satisfied with our collaboration; provides all the information needed to help you make the right choice.

Riva, what great service you provide! We have experienced our collaboration as very pleasant and the personal approach gives a familiar feeling. Ronald is the only realtor I work with in Rotterdam.

Huge thanks to Ronald for your excellent service, we are incredibly happy with our new home! Ronald gives honest and good advice and clearly has years of experience in the Rotterdam housing market. I can recommend him to everyone!

Ben has often moved in the past 15 years. I always received words with the realtor. 2 months ago, I bought a house from Riva. At that time we met Roland. He managed to bring appointments, service and quality to the max. This had to be rewarded. I went to the office with a cake. There's a highly motivated team in a very warm living room-like setting. ....very nicely done, you immediately feel at home. When I got home, my girlfriend asked me how it was at Riva...I said good, we are going to move again soon. We wish Riva, Roland and his team all the best and thank you very much for your good service.

Ronald/Riva, thank you for your enthusiasm, honest advice and excellent guidance. I especially appreciated your phone calls with updates after the photographer, viewings and appraisal. Success and greetings Jan-Arie

Ronald helped us very well when buying our house. He did his utmost for us, advised and informed us very well. Actions speak louder than words. He was always easy and quick to reach by phone, which is very nice when time is of the essence, but especially when you are making such an expensive purchase. Ronald/Riva keep up the good work!

A professional office with a personal approach. Your wishes are listened to carefully and the advice has always been very comprehensive. With RIVA, you have a top performer in this fast-moving market!