All brokers in Leidschendam

Dit is zonder twijfel de slechtste makelaar waar wij ooit mee te maken hebben gehad. Afspraken worden niet nagekomen, communicatie is slecht en er wordt totaal geen rekening gehouden met huurders. We werden vrij regelmatig gebeld dat er iemand langs zou komen voor een inspectie of om iets op te meten. Hierdoor moesten wij vaak vroeg de deur openen, soms alleen zodat iemand even snel een deur kon opmeten. Onze eindinspectie werd bovendien twee keer last minute verplaatst, waardoor wij onnodig vrije dagen hadden opgenomen. Toen de inspectie eindelijk plaatsvond, was mijn vriend speciaal tussen werk door gekomen om erbij te zijn. Vijf minuten na het begin van onze afspraak stonden er echter al nieuwe bezichtigers voor het appartement. We kregen nog wat taken die voltooid moesten worden en wat mijn vriend en ik eigenlijk op het moment meteen wilde uitvoeren om het af te kunnen ronden, maar we werden eigenlijk vriendelijk verzocht om weg te gaan zodat de bezichtiging plaats kon vinden. Daardoor werd onze afspraak eigenlijk gewoon afgekapt en moesten we vertrekken vanwege de bezichtigers. Hierdoor moesten we nogmaals een nieuwe afspraak maken. Het appartement hadden wij bovendien al in slechte staat ontvangen, met onder andere schimmel op de muren en in de badkamer. Daarnaast hadden we ook last van muizen, wat we meerdere keren hebben gemeld, maar hier werd niets aan gedaan. Door alle problemen en het gebrek aan professionaliteit waren wij er uiteindelijk zo klaar mee dat we zelfs vijf maanden eerder zijn vertrokken. We zijn vooral opgelucht dat we niet langer met deze makelaar te maken hebben.

Zeer tevreden over de werkzaamheden van Stephan! Duidelijk een makelaar met ervaring. Kan goed inschatten of een kandidaat-koper reëel is en gaat door met zijn (verkoop)activiteiten tot de daadwerkelijke koop gesloten is. Ik beveel Stephan zeker aan!

Verschrikkelijk bedrijf. Ik ben bijna drie maanden geleden uit het appartement vertrokken en ik heb nog steeds geen contract kunnen tekenen waarin staat dat ik ben vertrokken, omdat DEVILEE er een eeuwigheid over doet om de volgende huurder te screenen. Waanzinnig. Grote kans dat ik op deze manier mijn borg kwijt ben. Ze reageren gewoon niet als je om een ​​update over de voortgang vraagt.

Very professional, punctual and friendly service. Always helpful and expert. Thank you 🙏🏻

We have unfortunately been waiting for a year for our invoice. Would return to it. But unfortunately nothing received. Are appointments not kept.

Ze zijn erg racistisch. Ik wil graag huren. Ik ben student, maar ik kom niet uit Nederland. Ik loop daar stage, maar ze willen me geen plek bieden omdat ik geen Nederlander ben.

My family has had very good experiences with Mr. Velema and that's why I went into business with him. And that to full satisfaction. He is open and very honest, which has done me a lot of good.

Devilee real estate agents provide excellent guidance when selling your house. Definitely worth recommending!

Really a bad company, they only want to make money. Unfortunately, when you really need them, they are unavailable.

Really a worthless company. We've been waiting for a long time for them to come and repair something, and we've emailed and called them countless times, but they only make promises and never follow through. They just wait for the money to come in and then they're satisfied, they leave their customers hanging. I absolutely do not recommend them.

Disappointing

- wide selection, unfortunately the staff on the phone are very rude and abrupt, not customer friendly, when you respond to a property on the website you never receive feedback, a shame.

I haven't been in contact with Julie so I don't know anything!

Last summer I sold my house together with Devilee Makelaars. The guidance and service were very pleasant and professional. Mr. Velema helped me a lot, also with my new house; he was always easy to reach and thought along. I recommend Devilee Makelaars to everyone when selling (or buying) your house!

The brokers of Devilee NVM Makelaars understand the business and are good with clients. I wholeheartedly recommend Devilee NVM brokers.

Appointments are not kept and unfortunately, no responsibility is taken for this. The physical appointment went very well, but the follow-up by phone and email was extremely unreasonable and unprofessional, which I regret to conclude (this is the first critical review I have ever written). Unfortunately!

OPLICHTING!!! Ze dwongen ons vroegtijdig te vertrekken, zogenaamd omdat het pand verkocht zou worden, en BELOOFDEN de meubels die we speciaal voor het pand hadden gekocht, van ons over te nemen. Toen het tijd was om te betalen, presenteerden ze plotseling een reparatierekening van MEER DAN € 4.000 (na slechts 6 maanden in het huis), hielden ze onze AANBETALING in en hebben ze de meubels nooit betaald. We raden iedereen ten zeerste af om met Andre in zee te gaan of een woning te huren die aan Brian Akeroyd is gelieerd. Volledig ONBETROUWBAAR en ONPROFESSIONEEL. VERMIJD ZE TEN ALLE KOSTEN.

Terrible experience. They asked for a deposit of € 450 just to show interest in an apartment. Then they said: 'Congratulations, the owner has chosen you as a tenant', and only after that did they send the lease agreement. When I read the contract, it was full of illegal clauses. When I asked for clarification, they responded rudely and disrespectfully - especially Bianca - as if I had no right to doubt anything. In the end, they kept the € 450. This real estate office is completely unreliable. Never rent from this office!!!

Pas op!! Dit is geen betrouwbaar bedrijf. Ze hebben mij en meerdere anderen al een paar keer opgelicht. Ik heb hun praktijken ook al bij de politie gemeld!

WARNING: Very unreliable company. I found out that they also charge illegal fees to tenants that they shouldn't have to pay. I rented my apartment through them and they tried to rip me off by charging fees that I didn't have to pay. Later I found out that they also scammed other people. Really a company you cannot trust. They don't pick up the phone and ignore every attempt to contact them if you try to find a solution.

Dit verhuurbedrijf is NIET te vertrouwen. Niet alleen zijn de medewerkers ongelooflijk respectloos (vooral André, als hij er nog steeds werkt), ik wil duidelijk maken dat ik een echt persoon ben, geen robot, en dat ik een zeer negatieve ervaring met dit bedrijf heb gehad. Ze reageren misschien zelfs met een leugen op deze recensie, door te zeggen dat ze mijn naam nog nooit eerder hebben gehoord – maar dat is niet waar. Ze verwijderen hun Google-account ongeveer elk jaar om alle bewijzen van hun vreselijke en onwettige gedrag uit te wissen (vandaar de lage beoordelingen, ondanks dat ze al meer dan 5 jaar bestaan), maar in mijn ervaring was mijn verwarming meer dan twee maanden kapot in de winter en toen ik belde om het probleem op te lossen, werd ik aan de telefoon uitgelachen. Het enige waar dit bedrijf om geeft is geld; als ze het eenmaal hebben, helpen ze je NIET. Ze hebben zelfs meerdere keren geprobeerd me op te lichten met extra kosten en belastingen die in Nederland niet eens legaal zijn! Dit bedrijf is ronduit verschrikkelijk. DOE GEEN ZAKEN MET HEN!

For a few months now, we've been working with TREC when there are malfunctions or other issues within their managed portfolio. We work closely with Bianca, and it’s very pleasant to collaborate with her! She responds super quickly - no matter what the subject is; she communicates clearly towards us, but also towards her tenants. On top of that, invoicing is processed very quickly as well. I can't say anything other than this is a really great collaboration! The team from OnderhoudsMeesters

Very bad experience here. I had to take them to court days to get my money back.

Reageert niet op vragen over de aanbetaling, en is over het algemeen onprettig in de omgang.

Ze verwijderen de negatieve recensies en veranderen hun bedrijfsnaam, maar wees gewaarschuwd: dit is oplichterij.

What a hopeless, unprofessional organization this is. Open for package pick-up Monday to Friday from 12:00 to 18:00. You come at 17:47 to collect a parcel and the door is locked in front of your face. With the excuse: the alarm is already on. Ehh I think it just says on your site that you are open until 18:00. The lady's reaction, we are people and it’s Friday. Then put on your site that you close the door on Fridays when you feel like it and not at 18:00. Now a whole weekend of waiting and try again on Monday. Hopefully they will be open then, because yes, who wants to work on Mondays. Never let a parcel be picked up at this pick-up point again.

Worst parcel shop I've ever experienced. Opening hours are incorrect and you can only drop off one package at a time. If you don’t feel like or have time for the service, you should just close as a DHL point.

This apartment is in a great location, close to Albert Heyn and tram 17

Geef me mijn borg van €1900 terug. Het is al 5 maanden geleden dat ik verhuisd ben.

Worst service ever: Appointments are not kept They arrive late for check in Unreachable by email and phone Payments are made late Damages are not recorded at check out The administration is unreachable and a mess Reception is unfriendly. Very unprofessional all around!

Fantastic company. Marian, Bianca and Andre are all very helpful in finding suitable accommodation.

I cannot recommend the services of The Real Estate Company. They don't even deserve one star! From the start, dealing with them was frustrating due to a lack of professionalism and competence, especially from the key employees A (he), B (she), and A (she). Communication was consistently poor. After I had moved, all emails and phone calls were ignored, making it impossible to get support or clarification. The final inspection by A (she), which should have been done by A (he), was another issue - despite a scheduled time, she arrived early, took photos for the report while I was still cleaning up, and showed no flexibility at all. The management of the office is unapproachable and chaotic, with poor coordination between them and landlord N. Instead of helping tenants, they pass the buck, leaving tenants in a frustrating cycle. A major concern is the process of refunding the deposit. Numerous other reviews mention withheld deposits, and I unfortunately experienced the same. It took several legal steps and months before I finally got my deposit back after moving out in October 2024; I received it only in February 2025. Moreover, negative reviews about their service seem to be quickly removed, raising questions about transparency. Although I will not name specific names or addresses, this was in The Hague - so I strongly advise potential tenants to be very cautious with their dealings!

I would give zero stars if I could. Nothing works as it should. Since I moved into one of the Homey House apartments (autumn 2025), the boiler, washing machine and heating have only worked for one week. Despite repeated attempts to contact the landlord by phone and e-mail, I have never received a response. Not recommended!

I want to give 0 stars. The heating did not work properly all winter. The hot water supply failed three times. Everything in the apartment testifies to low quality. I'm glad I can get out of here.

This afternoon I had a viewing at Homey Housing and my experience unfortunately turned out to be very disappointing. Compared to other real estate agents and landlords, I found the viewing completely unprofessional. The employee did not introduce himself, did not shake anyone's hand and was wearing an AirPod in his ear all the time. That made the tour rushed and not very professional. During the viewing, there were seven other interested parties present. The employee had no clear answers to many questions and often referred to the online advertisement, which was taken offline at that moment. As a result, important matters remained unclear. In particular, the rent and service costs caused confusion. The bare rent amounted to approximately €700 per month, but including service costs this came down to about €1000. When asked where the €300 service costs exactly were for, it was only generally stated that this concerned gas, water, electricity, internet and other common costs. When we asked if this was billed according to consumption, he said yes. Shortly afterwards however he stated (only after I asked about it) that there are no individual meters present and that the costs might be divided according to the ratio of the number of square meters. That is contradictory and creates little trust. If there are no individual meters, actual billing according to consumption cannot be done, and then it must clearly be explained how the distribution key works in practice. That explanation was completely missing. In addition, the employee gave information about the rental period that is not legally correct. He said there would be a minimum of 12 months, during which you cannot leave earlier and thus are automatically liable for 12 months of rent. After that, the landlord is free to choose whether or not to extend the lease. I found this misleading: according to article 7:271 BW, a tenant in a temporary contract of maximum 24 months can always terminate the lease with one month's notice. A provision that obliges the tenant to stay for a minimum of 12 months is invalid. Moreover: as soon as a contract is not strictly temporary, it is often considered legally as an indefinite contract (article 7:272 BW). In such a case, the tenant has more security than was suggested here. The employee's explanation thus suggested a structure that does not exist legally. Finally, I notice that Homey Housing responds to almost all negative reviews in order to discredit their content. I expect this will also happen with my review, but I find it important to share my experience and observations anyway so that other housing seekers can be better prepared. This is based on my own experience All in all, I got the impression that little transparency and professionalism were offered, both regarding the financial side as well as the legal agreements. For housing seekers that is risky.

Terrible management. They don't even have a phone number and only respond to emails after months. DO NOT RENT HERE, NOT EVEN IF YOU DESPERATELY NEED A HOUSE.

Ik ben ontzettend blij dat ik gebruik heb gemaakt van de diensten van dit bedrijf. Ze hebben me snel in contact gebracht met het agentschap, al mijn vragen beantwoord en ervoor gezorgd dat het contract zonder vertraging kon worden getekend. Ze hebben me veel tijd en stress bespaard. Ik beveel ze zeker aan en ben erg tevreden over de samenwerking. ❤️

I had planned a viewing and made it within my day to come. Less than half an hour before the agreed time, they sent an email with the message that there was a problem and that I had to cancel the viewing. I would have already been on my way when the email was sent. In my opinion, this was very unprofessional and a waste of time. If I had to cancel on such short notice, they could have called or checked in advance whether everything was in order for the viewing. Let those clowns not waste your time.

I am very satisfied with the service of Homey Housing. They always respond quickly and answer my questions in a professional and helpful manner. It is reassuring to know that I can rely on them for clear and timely communication. Definitely a recommendation!

Renting through Homey Housing is a rollercoaster and I'm glad to finally be done with it. Over the past four years, I've rented through Homey Housing, not because I was so fond of the offered accommodation, but purely out of necessity. There are pros and cons to renting through Homey Housing. Let's start with the advantages: Advantages: 1. You have a roof over your head. 2. The apartments/studios and rooms are well and nicely furnished. 3. Cecile is the only competent person I've had contact with at Homey Housing. Disadvantages: 1. They don't respond to emails. 2. When problems such as mold, mice, water damage, etc. occur, the tenant is blamed and has to solve it themselves. 3. They don't inform tenants of problems. When I moved out of my first apartment, they only told me on the moving day that there was a water leak. 4. There seems to be a common problem with water leaks. 5. The deposit is withheld after the expected date. My most recent complaint about HomeyHousing is probably the most frustrating one. I left their apartment on October 7th. I must admit that they allowed me to check out a few days after October 1st, because I had to move suddenly (which I blame on them) since I still hadn't found a new apartment due to the housing crisis. Later, I asked how long it would take for my deposit to be refunded and they said within 14 days. Amazing, because I had just found a new apartment and my deposit would naturally be a big help for new expenses or whatever. It's mine, so even if I wanted to spend it on something trivial, it's mine. During the week that my deposit was supposed to be refunded, I felt the need to ask for an expected date, because I had the feeling that I wouldn't get it soon. I had already experienced before that my deposit wasn't refunded within 14 days. During the week of the deposit, they told me that they had planned a cleaning session for the apartment, two days before my deposit was supposed to be refunded. Why would they plan the cleaning during the week of the deposit instead of in the two weeks before? I wonder that too. I sent another email asking if they would deduct money from my deposit to explain any possible costs. After 6 days, I still hadn't received a response, so I sent another email asking if I would get an update soon. I received an email stating that my deposit would be refunded before November 7th. I'm writing this review on November 7th. They should hold their landlords accountable and take responsibility for their actions. I've waited more than reasonably, but their response times and delays are unacceptable. It's time to involve tenant organizations, which you probably should also do to be taken seriously. I've decided to give one star for this reason. If my deposit had been refunded on time, I would have looked the other way regarding their other shortcomings, but this is one that's bugging me now that I've already moved out. Addendum: They have responded to my review, but there's still no answer to two of my emails (one from last week and one this morning). According to Article 7 of the Dutch Civil Code, the received deposit must be refunded after the end of the rental agreement, provided there is no new damage to the property or rent arrears. This responsibility usually lies with the party from whom the tenant rented the property, in this case Homey Housing as an intermediary.

Het is onmogelijk om contact op te nemen met dit makelaarskantoor. Ze beantwoorden geen e-mails en telefonisch zijn ze onbereikbaar. Ik ging naar een bezichtiging van het appartement en werd opgelicht. De foto's waren na de bezichtiging veranderd. Ik was geschokt, want als ik had geweten hoe het appartement er in werkelijkheid uitziet, was ik er nooit heen gegaan.

Erg duidelijke communicatie en fijn samenwerken met Homey Housing

Een onverantwoordelijk en gevaarlijk bureau dat internationale studenten oplicht. Ik heb een paar jaar geleden via hen gehuurd en was zo opgelucht dat ik eindelijk klaar was met ze. Hieronder een paar grote problemen met onze woning die Homey Housing weigerde aan te pakken of te vergoeden: - Loodhoudende waterleidingen die ons water vergiftigden. Ze weigerden veilig drinkwater te leveren of tests uit te voeren om de veiligheid van de leidingen te bevestigen (we moesten hier zelf voor betalen). - Illegale bedrading van de wasmachine die elke keer dat we erover klaagden, werd genegeerd. Dit veroorzaakte elektrische schokken bij elk gebruik van de machine en ook een overstroming die leidde tot een waterrekening van 400 euro, waar Homey Housing niet aan wilde bijdragen. - Schimmelvorming in de badkamer en slaapkamers door slechte ventilatie en isolatie. - Ze eisten dat de borg volledig via één bankrekening werd betaald, maar betaalden de borg stiekem rechtstreeks aan elke huurder terug, zodat ze ons individueel 100 euro schoonmaakkosten in rekening konden brengen. Een ander schrijnend voorbeeld van hun gevaarlijke onwetendheid was toen een vriendin van mij, die ook bij Homey Housing huurde, voortdurend klaagde over een losse glazen douchedeur. Deze douchedeur stortte op haar neer nadat ze maandenlang had gevraagd om de deur te repareren. Door het ongeluk moest ze meerdere operaties ondergaan en verloor ze veel bloed. Homey Housing had de brutaliteit om haar bloemen te sturen, terwijl ze weigerden enige andere claim te vergoeden.

Ik was een langere tijd op zoek naar een woning. Rick heeft mij hierbij netjes geholpen van begin tot eind. Ik ben zeer blij met hoe alles is verlopen. Zeker een aanrader!

Ben goed geholpen met het vinden van een kamer door dit bedrijf. Uitstekende ervaring!

Ik huur al een jaar een appartement bij hen. Klantenservice staat absoluut niet op de eerste plaats bij dit bedrijf. Ik heb drie maanden in de winter zitten wachten tot ze mijn raam kwamen repareren. Het sneeuwde letterlijk in mijn woonkamer. We werden ook gevraagd om de boiler op onze kosten te repareren. Expats uitbuiten tijdens een huizencrisis is een lucratieve business, maar niet ethisch verantwoord.

Ik huur al 3 jaar bij dit bureau en heb nog nooit een probleem gehad. Er zijn wel eens kleine problemen waarbij ze niet komen repareren, omdat ze volgens het contract worden beschouwd als klein onderhoud en de taak van de huurder, maar verder is het geweldig. Ze kwamen altijd langs als er een groter probleem was en hebben het opgelost. De reactietijd was vroeger wat lang, maar sinds ik contact heb met Rick is het geweldig. Hij is erg behulpzaam en reageert altijd snel.

I would not trust them with feeding my fish if I were on vacation. They are very unreliable.

Ze hebben nooit op mijn e-mails gereageerd.

I have been trying to reach this agency almost daily since 1 December to get my deposit back. They have not answered any of my calls and only responded once to my many e-mails with a payment date they did not meet. Their contract states that they hold deposits for 3 months, which is ridiculous and contrary to the Dutch Civil Code (which normally requires repayment within a month). I have started an official legal procedure because they ignored my last warnings. Update (07-01-2026): A few days ago, a lady answered my phone call and I asked her again about my deposit. The day after, they finally transferred it, after 4 months and 6 days.

We had a fantastic experience with Oude Delft Real Estate. The staff was extremely professional, very friendly and always willing to help. Thanks to them our family had a comfortable stay in Delft and everything went smoothly.

I know that everyone leaves negative reviews about this real estate agency. We had an amazing experience from start to finish. After the first contact, everything (including the deposit) was handled by our landlord, who was an exceptionally nice man. We did not experience any problems with getting our deposit back during our stay (1.5 years) or later.

Difficult contact and poor service as a potential tenant - The advertisements on the website are not updated, which means there is a high chance that the visible advertisements are no longer available - The billing is not transparent. My colleagues have told me they have experience with illegal extra costs (the real estate agency should not be paid for by both the landlord and the tenant). Expats are an easy target. - Communication with the real estate agency is irregular and awkward. You could at least communicate in CCi for viewings to prevent our personal data from being exposed, instead of copying us all into the email. - Little respect for potential tenants during viewings. Your employee did not have the correct keys during a viewing (Ternatestraat 107), which meant we were unable to view the property, and she simply left us there. You wasted my time and the time of the thirty other people present. - You failed to keep your word; a new appointment had to be made for a viewing, and after a few weeks without news, it was cancelled. - The advertisements contain insufficient information about the energy data and the number of points. - The rental prices are too high for the property offered, above the legal maximum. The same property cost 900 euros inclusive in March 2020, and 1250 euros inclusive in April 2025 (+350 euros). And that's considering I didn't even rent from you. I recommend other real estate agents, or to search via your network.

Ik ga vanaf al mijn accounts een 1-sterrenbeoordeling achterlaten, zodat mensen je vermijden. Voordat je reageert met het standaardantwoord "99% van de 1-sterrenbeoordelingen komt van mensen die nog nooit bij ons hebben gehuurd", weet dan dat ik helaas wel een klant van je ben geweest.

Never signed, because they ask for unreasonable costs. They are always rude and hard to reach.

Update, since the real estate agency has finally decided to show up and respond! Should I upload my lease agreement here as a photo? Jeetje, and you also claim that it's not in your database; the incompetence. That will be funny for 'your lawyers' when you present your case 😋

Terrible communication and absolutely no service. When the phone was finally answered after multiple attempts, I wasn't taken seriously at all. I was immediately told to send an email instead of calling, and the phone was hung up mid-sentence. Subsequently, I sent an email which I received no response to for a week. I contacted them again by phone and, after multiple calls, spoke to someone else. I wanted to ask if my email had been received correctly and whether I could get an indication of when I could expect a reply. I was immediately interrupted with an irritated explanation (which I couldn't interrupt) that I shouldn’t expect a ‘direct’ response. When I explained that I had already sent the email a week ago, I was told that this person wasn’t responsible for it and that I should send a reminder email. This person also hung up while I was in the middle of a sentence (during a 2-minute phone call)!! I also received no response to my reminder email. You would expect that as a real estate agent you should possess some social skills, but that is clearly not the case at Oude Delft Makelaardij... Response to the response of the owner: Thank you for a completely useless response 3 years after my review. My review still stands, the people that I have spoken to were extremely rude. I still have the proof that I contacted you. It seems that you have problems with your database, since you respond to every single 1-star review that they do not appear in your database. Threatening someone that leaves a poor review only confirms my story.

I will not share too many details, but this real estate agency is basically useless and very unprofessional (except for 1 or 2 employees who are nice, but even they cannot do much or make decisions). I have had very unpleasant experiences with the service and the deposit. Every e-mail and letter you send, is forgotten by this real estate agency the next day. One star is way too much... Additional note: They responded by claiming that 99% of the one-star reviews are not true... I think they are all definitely true, because I fully recognize those reviews. They even claimed that I was not a client of theirs. I have numerous proofs in my e-mails to show how they treated me badly, especially regarding the deposit refund. Unfortunately, this is not Twitter or Facebook where you can post photos in the replies, and I cannot even respond to their reply.

Operation after the ridiculous reaction of the owner to my review: If you were a serious company, you would know that I have been your customer for more than 5 years, haha. It is strange that you do react to a Google review, but systematically refuse to answer emails or pick up the phone. Instead of defensively reacting to people who rightly write a bad review online, I would like to advise you to provide better work, so that you can improve your rating. Do a quick fact check and let me know which 'falsehoods' I spread. I wish I could give you zero (0) stars. I wonder, can you be held liable for damage someone suffers when you refuse to answer emails or calls while there is a problem at home?

Arrogant and unfair people. Update: they respond to all people who give them a half star with the same data. One thing is certain: I have never hired from them, because they were always so rude and the communication was terrible. Their answer is a new clue that confirms my reaction. If you look at their answer, they even give names and bank account numbers. Be careful with them.

Update as of 05-07-2024: The company has fully refunded my deposit on 02-07-2024. The person who informed me about the payment was not professional or polite, and I found their communication to be racially insensitive. Here is the exact wording: 'You shouldn't be so paranoid about your deposit, we always refund it. It's sometimes just a bit late. I always see a connection between the way people react to things like this and the country they come from. I'll look into it today. Try to behave a bit better.' The poor grammar and inappropriate wording are his; I did not correct them. Review as of 31-07-2024: The company does not refund deposits on time. Some people who work at this company are very friendly and try to help you, but they cannot change the management's decision-making mechanism. When you leave with a clean checkout report, they tell you that their finance department is on vacation and that they will refund your money within 1-2 months, although this is not in accordance with the Civil Code. I believed them and waited, but unfortunately I have not yet been able to get my money back. I gave them until tomorrow evening (01-07-2024) to refund my deposit. We'll see how it goes and I will post an update based on their actions and/or responses. On Tuesday, 02-07-2024, the legal proceedings will start if the deposit is not refunded. They ignored my last email when I reminded them that 60 days is too long to refund the deposit. I find their lack of communication unacceptable and unprofessional.

The worst real estate agency in Delft. - They don't respond to emails - They charge an ILLEGAL administrative fee - They do nothing for you - They ask for an abnormally high deposit I could mention much more. I rented from them for only 6 months, until September 2023, and I'm still trying to get my deposit back... (8 months later) I'm quite certain that they wrote their own reviews, because NOBODY is satisfied with this real estate agency. Edit: see their response under this review. It doesn't surprise me that they don't believe me, they are pathological liars. But well, unfortunately I rented from them, I lived for 8 months in Annastraat 1A.

Tenant Icarusweg 45, 2624BE, from 01-02-2022 to 30-06-2024. They tried to illegally evict me by saying I had to leave, while I legally had a fixed-term lease. They couldn't repair a broken dishwasher in 4 months and tried to make me pay for a second plumber, even though I had told them that the first plumber had said the dishwasher needed to be replaced (I paid for the first plumber out of my own pocket). They also gave an unfounded reason for the eviction. Even if the eviction was legal, their way of doing business is still disgracefully bad. I have no doubt that this whole charade was staged to get more money from a new tenant, it's just absurd that they get away with this without consequences. My deposit is still not returned, despite multiple attempts to call and e-mail them. They are absolute scammers. And there's not a single professional communication about the status of my deposit. It's a pity that real estate agencies in a developed country like the Netherlands get away with this so easily due to the inelastic demand and shortage of supply on the student housing market. Honestly, if you need a place to live, they will find something for you and probably ask for a high price. But ultimately you're in the Netherlands probably between a rock and a hard place – it's a tough situation. But this company... I can definitely say, and I warn everyone: the way Oude Delft Real Estate Agency treats their tenants is completely unacceptable and disrespectful.

So far a very good experience.

Their service is terrible, avoid them if possible. They never responded to our emails (a month after we moved into the house, we had rats and they just ignored us! We had to hire a pest control ...

We have rented an apartment from them for 11 years. They were always helpful and were always ready to help us. Sincere thanks for everything!

Pauper business. If you're thinking of renting here, think very carefully whether you want to get into this water with us. When you break the lease, it takes forever before you get your (much too high) deposit back. Moreover, they constantly come up with reasons to keep the deposit, and if you want to speak to someone on the phone, they're never there. Last week I left my name and phone number twice and I still haven't been called back. Repairing a front of an IKEA kitchen + an IKEA fridge they ask no less than 1000 euros!! Completely weird when you've almost completely renovated the house. I should actually get money for that. The deposit return period of a month is over. Sort out your shit and pay back my deposit, in a proper way, where you can keep some of the deposit, but it needs to be realistic.

I have rented an apartment for almost 10 years. They responded to every e-mail. They repaired everything I reported. They even returned the deposit. I am very satisfied.

Don't do it!

Based on research and experience, it can be stated that this is an incompetent company that only wants to make money at the expense of others. This company has no respect for the law: they do not put the handover of a rental property in writing. They ignore the obligation to refund the deposit, which should happen within two weeks, the legal period. This is a thoroughly contemptible company full of malpractice. They also make use of fake accounts to boost their reviews! This is a warning that you must not ignore. It's time to drag these scoundrels to court!

I am satisfied with the repair of my faucet

I have been living in a property since 2015 which Cornerstone took over in 2019. I have been living there for 2.5 years during a renovation, I never filed any complaints about noise nuisance or asked for compensation. I have a fixed rental contract and now they are trying to get me out because I have a low rent, and when I leave the rent will go up. During the renovation I had to temporarily move upstairs which caused them to damage or throw away a lot of my personal belongings without permission. They also made changes in my house without permission, they said it was only to make it fire-safe but in the meantime they made more changes. Which has caused me to now have a shortage of space in my house. They also broke my lights, they keep flickering. The contractor says every time that he will fix it but we are already half a year further! Also, a window in the kitchen is broken since 2022 (crack) and they do nothing about it. And there is a crack in my bedroom window, and they want to shift the responsibility onto me and ask for 1300 euros for it, while it is a thermal crack which you can easily see! They are indeed only after money! As I can read in many reviews! The landlord has even blocked me and Cornerstone ignored me for months until I sent them an official letter, exactly one day later I received a mail from them that I have to pay for the damage of my window, but on all my emails about the damage they caused me I never received an answer!

Nice landlord, no problems

The employees are not very good at what they do. There's so much going on! The staff aren't completely healthy, they don't understand anything, communication is difficult and you always have to ask for a refund, while I renovated the apartment as new!!! The employee also almost made me lose 300 euros for a fridge door after 10 years of living there. Haha, Marteen, good luck with your work! Problems with everything, it's even difficult for them to repair something, everything at their own expense. Bye

Slecht bedrijf, wacht nog steeds op terugbetaling van het borgbedrag.

lekkage voor meer dan 8 maanden gehad werd. niet geholpen pas toen ik stopte met huur te betalen werd er opeens wel wat gedaan. Maar de schade die ik heb opgelopen is zogenaamd niet hun probleem.

Goede en snelle service. Vriendelijk te woord gestaan aan de telefoon. Vriendelijke monteur, die snel op de afspraak kwam. Er is rekening gehouden met mijn werkdagen.

Snel en duidelijke app! Veel opties, en fijn contact via app of mail over de aankomsttijd . De gehele procedure netjes op de hoogte gehouden kwa datum en tijd. Dit is erg fijn! Professionele monteur en nette afhandeling. Dankjulliewel!

Zeer goede service, werk snel en efficiënt uitgevoerd.

Wat een waardeloos huis! Na tien jaar huren is er een stuk van ons plafond afgebroken, een slecht plafond van jaren geleden. We hebben het sinds november niet kunnen laten repareren, en we hebben twee kinderen thuis. We hadden een afspraak gemaakt voor 7 maart om het plafond te laten repareren. Er is niemand komen opdagen. Het plafond in de woonkamer zit helemaal vol scheuren... De ramen zijn een grote puinhoop. We hebben in november ook al een verzoek tot vervanging ingediend, maar ze hebben niet gereageerd. Ze behandelen mensen als vuil.