All brokers in Alphen aan den Rijn

STAY AWAY! NVG and their brokers (Holland West Makelaardij) are the definition of unprofessional. I stayed in a 'luxury' apartment on Verbeekstraat in Leiden for 3 months in the fall of 2024 (to work at the hospital). After 2.5 months, I finally received my deposit back and can finally say what I want. Here are my reasons to stay far away from them. - The apartments are considered 'luxury', with a price of €1850 per month for an apartment of approximately 60 m2, as well as 2 months' rent as a deposit. (I’ll come back to that). The standard is the cheapest of the cheap when it comes to kitchenware and furniture. It's absolutely okay, just not 'luxury'. - My contract was supposed to start on Saturday, but after the end of the contract, I was told that I had to be in Leiden on Friday because their office is closed on Saturdays. I therefore had to change my flight to meet them at a fixed time on Friday, but when I arrived, there was no one to greet me. After several phone calls to Holland West, I was told that the person who inspected the apartment had been there the day before, and I received a code for the key box to let myself in. I saw a PDF via email with all the photos taken by this person (there are already many scratches/scratches on the walls, so it is difficult to notice everything, but this seemed well documented). - Upon arrival, the apartment smelled of sewage (with the odor coming from the shower). This would fluctuate, but never disappear. To file a complaint, call a service number (at a MINIMUM charge of €100) or send an email (free). I sent emails to both NVG and HW. HW was 'understanding' and also forwarded my emails to NVG, while NVG ignored this as 'natural' and stopped responding when I sent new emails complaining and asking someone to inspect the bathroom. I bought several air fresheners to survive there and spent as little time as possible in the apartment. - Outside of my first week, it was around 20 degrees, but then it got colder and I realized that the radiators couldn't be turned on. I heard from others that they had to be switched on centrally, and when I complained about this, it took 2 weeks for them to be turned on. I used a jacket indoors for those 2 weeks. - The noise level between the apartments was insane. You could clearly hear children screaming, people fighting, and other nighttime activities as if the neighbors were standing right next to you. - The hallways (and the ventilation system in the apartment) smelled of garbage, and the garbage flowed into the entrance of the building. - The contract is a minimum of 3 months and a maximum of 6 months. You are not allowed to request another date, but as the expiration date approaches, they ask if you want to extend, for a small fee of €250. It doesn't matter if it’s 1 day longer or 3 months. I refused and stayed in a hotel for the last few days before planning to go home. - Upon check-out, someone was indeed present! She took many photos and found scratches on a wall in the bedroom that I had never touched, but I could not document at check-in that this was okay, and therefore charged me for 'repainting'. Based on the rest of the walls, I doubt they actually paint. - The deposit would be returned “within 2 months after termination of the agreement,” minus cleaning costs (€300!) and the “repainting.” After a month, I complained and was told to be patient, referring to the contract. A week after 2 months, I sent an angry email to both NVG and HW, and they both apologized. NVG stated: 'Your deposit has been placed in the next payment run.' Ultimately, the money was refunded after 2.5 months, what a relief! SUMMARY - The apartments are real, the standard is generally terrible, and the sewage smell in my apartment was awful. Their business model is to get as much money as possible from foreign tenants, in the most unprofessional way. NVG leaves a bad taste in my mouth, and Holland West should terminate the collaboration immediately.

DO NOT RENT AN APARTMENT HERE!! They will try to disregard your caution in every possible way, despite having nothing to say about the cash register... After leaving the place, they kept the deposit for five months, despite the contract obligating them to return it after two months... Also, the apartment is poorly maintained with many pieces of furniture in rough or broken condition, do not rent there...

Expertise, genuinely think along with you and Holland West is very service-oriented. Pleasant and direct communication. Always a quick response. Reliable, clear and realistic indication given. Conclusion, very satisfied with the smooth and complete sales process of Holland West Real Estate!

Friendly and expert help was provided with the handling of the sale of our house. Also great assistance with the purchase of the new home.

A fine and expert consultation where the sale was realized within a very short timeframe. The aftercare was also to our satisfaction.

Through Chris van den Berg from Holland West real estate agency, I was able to buy an apartment on Paradijslaan in Alphen aan den Rijn. I am very happy with it. What particularly appealed to me about Chris was his pleasant, honest, careful and quick way of working. So a recommendation!

I rented an apartment for 6 months through Holland West on Verbeerkstraat. I moved out in mid-September. The landlord is National Vastgoed Groep (NVG), the organization that represents Holland West. It has been almost 3 months since I left and I still haven't received my deposit of over 3000 euros from NVG. They have no reason to withhold the deposit, because according to the inspection report everything was in order. I strongly advise against renting through this company, as you may need to take legal action to get your deposit back. Moreover, the apartments (which are advertised as luxurious...) on Verbeekstraat are poorly maintained. The hallway smells and is dirty, the furniture and flooring are worn out, dirty, smelly, dirty and old. The apartments look like they haven't been renovated in at least 20 years. And of course, it is not possible to view the apartment before you rent it. They send you an old low-quality video, and that’s all. The walls were dirty and the windows weren't cleaned once while I lived there. A dead bird lay on the roof for months. When I moved in, I had to clean for days to make it somewhat livable and even repair a few things, such as the shower hose. Which is funny, because they want to withhold almost 300 euros of 'professional' cleaning costs from the deposit - but the apartment was downright filthy.) The neighborhood is disgusting, always full of garbage. Especially for the price you pay, absolutely not worth it. As a bonus, they wanted to deduct 30(!) euros per broken light bulb from the deposit, even when those bulbs didn’t work from the beginning...

Excellent real estate agent.

The real estate agent reacted very arrogantly when the keys were handed over. Rented a property for 1.5 years but never listened to our problems. Treated the new tenant differently than he had treated us. We had to clean everything ourselves, but the new tenant received a cleaner which we had to pay for. We had delivered the apartment clean, but the real estate agent still felt compelled to make a remark about whether we had ever cleaned here at all, very unprofessional and unsocial with regard to the new tenant. (It was also simply clean) We do not recommend this real estate agent!

Everything went as expected, expert in real estate. Clear in communication. Great experience, just good😀

Excellent service! The entire process went perfectly thanks to the professional and engaged approach of this real estate agent. This real estate agent from Het Groene Hart is also familiar with the Bollentreek and therefore also Noordwijk, which greatly helped us in making the right choices. Recommended for everyone who wants to buy or sell without worries!

They think along with you well, are honest in their assessment and have an open communication. You feel heard and your wishes are properly followed. Nice company!

I can wholeheartedly recommend this real estate agent and actually you see this agent too little in the street scene of Alphen aan de Rijn. The communication from the real estate agent is very good. They think along, provide good information, and you can always contact them with questions. All in all very satisfied!

Contact flowed easily and smoothly. Sometimes I did get the feeling that the sale had to be easy and quick, quickly agreeing to an offer and not wanting to extract the utmost. The shed wasn't included initially, it took a while before that was changed.

Holland West helped us well; the communication took place via email, telephone and WhatsApp with various people. The process was well guided and the bids were presented clearly. I wholeheartedly recommend Holland West.

Excellent service and personal contact with Holland West.

From the very first moment of contact, we were received hospitably and kindly. Expertise and knowledge of the industry were clearly visible, and there was a collaborative approach. Throughout the entire process, contact was maintained and we were informed.